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Beoordelingen van Candlewood Suites Eugene Springfield, an IHG Hotel

2.5 out of 5
Candlewood Suites Eugene Springfield, an IHG Hotel
3005 Franklin Blvd, Eugene, OR

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 347 van 585 beoordelingen" "
Gastenscore: 8 - Goed. 165 van 585 beoordelingen" "
Gastenscore: 6 - Redelijk. 46 van 585 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 585 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 585 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

mark

1 nacht verbleven in april 2024
Reactie van Team Member op 14 apr 2024
Thank you for the awesome review!!

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Appreciated the cleanliness
2 nachten verbleven in april 2024
Reactie van Team Member op 9 apr 2024
Thank you Chris for the review!

10/10 – Uitstekend

Janet, Salt Springs Island

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Team Member op 6 apr 2024
Thank you for the review!!

8/10 – Goed

Toni

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very nice and bed was comfy. Only downside was the toilet plugged and it took them forever to fix it.
2 nachten verbleven in maart 2024
Reactie van Team Member op 16 mrt 2024
Thank you for the review!!

10/10 – Uitstekend

Shelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly
Reactie van Team Member op 24 feb 2024
Thank you for the five star review!!

10/10 – Uitstekend

Nick

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was nice and we were pleasantly surprised with the room. The staff was very understanding and accommodating with an early cancelation due to whether conditions during our stay. We were in town for a multiday volleyball tournament that got cancelled. We would stay at this hotel again in the future.
1 nacht verbleven in januari 2024
Reactie van Team Member op 24 feb 2024
Thank you so much for the amazing review!

6/10 – Redelijk

Nonila

Positief: Netheid, personeel en service
3 nachten verbleven in januari 2024
Reactie van Team Member op 24 feb 2024
Thank you for the review!!

10/10 – Uitstekend

Sherrice

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Team Member op 24 feb 2024
Thank you so much for the amazing review!!

8/10 – Goed

Gayle

4 nachten verbleven in november 2023
Reactie van Hotel Team op 5 jan 2024
Thank you Gayle for taking the time to leave us a review!

10/10 – Uitstekend

Jerry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in november 2023
Reactie van Team Member op 1 dec 2023
Thanks you for the awesome review!!!

8/10 – Goed

James, Beaverton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms were very spacious with a small kitchenette. Very comfortable. Our room did face a busy street and sounds from it were noticeable. However, there was a great view of the river from it. The side of the hotel facing away would have been quieter.
1 nacht verbleven in november 2023
Reactie van Team Member op 1 dec 2023
Thank you for the review!!

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Hotel Team op 5 jan 2024
Thank you Linda for the review!

4/10 – Matig

Eric

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Team Member op 21 nov 2023
Thank you Eric for taking the time to leave a review. We would love to hear more about why the score was so low. If you would reach out to us that would be greatly appreciated. Either way thank you for taking the time to leave this review.

8/10 – Goed

Jason

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good nights sleep close to I5 so good for people traveling looking for somewhere to spend the night, only thing I didn’t like for the price of the room no breakfast was included with cheaper options hotels offering breakfasts.
1 nacht verbleven in november 2023
Reactie van Team Member op 18 nov 2023
Thank you for the review!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay
Easy check in and friendly staff. Good location for UO. A little loud due to traffic noise on street, but I know you cannot do much about that. Street light outside window a little too bright, but again, not much you can do about that.
2 nachten verbleven in november 2023
Reactie van Team Member op 14 nov 2023
WOW! Thank you, Anonymous for the review! We appreciate your understanding of what is within our control and what is not. It is also appreciated that you mentioned the friendliness of our Hotel Team. Thank you for taking the time to leave this comment!

8/10 – Goed

adrian

1 nacht verbleven in november 2023
Reactie van Team Member op 1 dec 2023
Thanks for the Review!!

4/10 – Matig

Amy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We were in a room for 4. There was one towel rack. There was no where to put wet towels. The shampoo and conditioner dispenser was broken off the wall. The faucet was loose and wiggly. The fridge made a circuit of loud noises about every two hours.
4 nachten verbleven in oktober 2023
Reactie van TEAM MEMBER op 23 okt 2023
We are so sorry Amy that this was your experience I truly hope we were able to make this up to you when you let the front desk know. We would love to hear if this was your experience with your other room. Thank you for taking the time to leave us a review!

8/10 – Goed

Janet

Reisde met huisdieren
Noisy neighbors one night
7 nachten verbleven in oktober 2023
Reactie van TEAM MEMBER op 23 okt 2023
Thank you Janet! We are so sorry your neighbors were noisy. We thank you for taking the time to leave us a review!

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff, easy stay
Comfy beds, spacious room, the recliner was a nice addition. Only suggestion would be a fan in the bathroom to mitigate steam and the coffee was pretty awful otherwise would definitely recommend.
3 nachten verbleven in oktober 2023
Reactie van TEAM MEMBER op 23 okt 2023
Thank you Anonymous for taking the time to leave a review and for the suggestion!

10/10 – Uitstekend

Simmi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van TEAM MEMBER op 23 okt 2023
Thank you Simmi for the Review!

8/10 – Goed

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Team Member op 28 okt 2023
Thank you for the review!!!

10/10 – Uitstekend

kianna

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
love it
1 nacht verbleven in oktober 2023
Reactie van Team Member op 20 okt 2023
We're glad you loved it here! Thank you for the awesome review!

10/10 – Uitstekend

kathleen

1 nacht verbleven in oktober 2023
Reactie van Team Member op 3 nov 2023
Thank you for the awesome review!!!

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the UO but easy to get to other parts of town without hitting UO traffic. Beds were comfortable and it’s nice to have a full kitchen available.
4 nachten verbleven in september 2023
Reactie van Team Member op 22 sep 2023
We're glad to hear you enjoyed your stay, Thank you so much for the good review!

4/10 – Matig

Charles

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Unfortunately the room we were given was not what we expected. We did not have an area for meals or sitting for two. We were very disappointed.
3 nachten verbleven in september 2023
Reactie van TEAM MEMBER op 19 sep 2023
Thank you Charles for your review. I am so sorry your room was not up to your expectations of what you booked. We are always happy to help at the desk to move your room type from its original booking whenever possible, I do hope we were able to help you in some way when you brought this to our attention. Thank you again for taking the time to leave a review.

10/10 – Uitstekend

Evelyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Team Member op 15 sep 2023
Thank you for the amazing review!!

8/10 – Goed

Scot, Medford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van TEAM MEMBER op 6 sep 2023
Thank you for the review Scot

10/10 – Uitstekend

Nick

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My go to when I stay Eugene.
My go to when I stay Eugene and has been since 2018 when I first stayed here. Top shelf all they way around, from check in to check out and everything in between. Never had a bad experience at The Candlewood.
2 nachten verbleven in augustus 2023
Reactie van Team Member op 27 aug 2023
Wow!! thanks for the amazing review! We're glad you enjoy your stays with us.

6/10 – Redelijk

CHARLENE

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
n/a
2 nachten verbleven in augustus 2023
Reactie van Team Member op 12 aug 2023
Thank you for your review Charlene!!!

8/10 – Goed

Alexandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van TEAM MEMBER op 26 jul 2023
Thank you Alexandra for the review!

10/10 – Uitstekend

Nick

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would not stay anywhere else.
Every time I stay in Eugene,Or my go to is The Candlewood. The beds are the coziest and the studio set up so awesome. I just dig this place. Easy check in, whether I'm early or late. Friendly staff. Just top shelf all the way around.
1 nacht verbleven in juli 2023
Reactie van TEAM MEMBER op 26 jul 2023
WOW that's Awesome Nick thank you for the great review!

10/10 – Uitstekend

Heather, ISSAQUAH

Positief: Netheid, personeel en service
Well lit parking lot, friendly and welcoming front desk staff. More room than I needed but easy to find off the freeway.
1 nacht verbleven in juli 2023
Reactie van Team Member op 21 jul 2023
Thank you for the kind words! We're thrilled you enjoyed the stay and found our front desk staff friendly and welcoming. It's great to hear that you had more than enough space in the room and were able to find us so easily. We appreciate your feedback and hope to welcome you back soon for another excellent stay.

10/10 – Uitstekend

Jeff

3 nachten verbleven in juni 2023
Reactie van Team Member op 7 jul 2023
Thank you Jeff for the review!

6/10 – Redelijk

Nanci

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Didn’t know since this is extended stay that there was no housekeeping for our 2 day stay. Refrigerator in room was noisy, no fan in bathroom!
2 nachten verbleven in juni 2023
Reactie van Team Member op 13 jun 2023
Dear guest,Thank you for sharing your feedback about your recent stay at Candlewood Suites. We apologize for any confusion regarding our housekeeping services. At Candlewood Suites, we provide weekly housekeeping for extended stays to respect our guests' privacy. However, we understand that you may have had different expectations, and we apologize for any inconvenience caused.We're sorry to hear about the noisy refrigerator in your room. Our maintenance team will investigate the issue promptly to address the noise and ensure a comfortable stay for our guests. If you encounter any other issues during future stays, please don't hesitate to contact our front desk.Thank you for choosing Candlewood Suites, and we hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Devonna

1 nacht verbleven in mei 2023
Reactie van Team Member op 19 jun 2023
Thank you for your response!

10/10 – Uitstekend

Shane

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was clean, the area nice and the staff friendly, we enjoyed our stay, only recommendation would be usb plug ins! I didn’t bring my box because I’ve gotten so used to the lamps having them, but they didn’t have any anywhere, I’d definitely stay again, next time I’ll come with my usb plug in! Lol
Reactie van Team Member op 13 jun 2023
Thanks for sharing your feedback about your recent stay at our hotel! We're thrilled to hear that you enjoyed your stay, and found our staff friendly! It's always our aim to create a great experience for our guests, and we're glad we hit the mark with you.We appreciate your suggestion about having USB plug-ins in the room, and we'll definitely consider adding them for future improvements. We apologize for any issues caused by their absence during your stay.We can't wait to welcome you back again, Thanks for choosing our hotel, and we're looking forward to your next visit.

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023
Reactie van TEAM MEMBER op 5 mei 2023
Thank you Amy for the review!

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Team Member op 13 jun 2023
Thank you for your 5 star review! Happy to hear you enjoyed your stay

10/10 – Uitstekend

dennis

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van Team Member op 5 mei 2023
Thank you so much dennis for the review!

8/10 – Goed

Joshua

Reisde met een groep, Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great central spot. Much nicer than expected in the room. Nice folks.
1 nacht verbleven in maart 2023
Reactie van TEAM MEMBER op 5 mei 2023
Awesome Joshua for the review. We are happy that your expectations were exceeded.

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The easiest part of our stressful move!
We really enjoyed our stay. We’re moving to a new location and had a 26ft moving truck that they were able to accommodate easily. The room was spacious which helped 3 adults and 2 cats be comfy for 4 days while we closed on our house and got things packed up to leave the area. The little food store helped our mom satisfy her snack attacks and the nicely equipped kitchenette allowed us to quasi-cook dinner each night without having to dine out. Everything was top notch.
4 nachten verbleven in maart 2023
Reactie van TEAM MEMBER op 5 mei 2023
Thank you Donna for the Great Review! We are so happy you enjoyed your stay.

8/10 – Goed

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the laundry room, gym and snack bar. I don't like there's no breakfast bar or buffet, no game room with pool table no indoor heated hot tub or jacuzzi. I love the vaulted ceilings and kitchenettes.
3 nachten verbleven in maart 2023
Reactie van TEAM MEMBER op 5 mei 2023
Thank you Brian for the honest review. We are happy you found features you did enjoy about our hotel. We hope you try other properties associated with our brand to find the perfect fit for you in the future.

10/10 – Uitstekend

Terri

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The picture showed the property and the river. The road between was not shown. Also had to pay more for Riverview when the river was across a busy street.
1 nacht verbleven in februari 2023
Reactie van TEAM MEMBER op 10 mrt 2023
Thank you Terri for your review of our property!

6/10 – Redelijk

Rob

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was professional and friendly. My only issue with the property, and it's a big one for me, is how loud the room was. I opted for a more expensive river view room, thinking that it would be the quiet, peaceful side of the facility, however I was completely wrong. The river sits across a busy highway, so those rooms sit right next to that highway, and the traffic is VERY loud in the room. So I paid a premium for the loud room with a view of a river across a highway. Just beware, because that info is not disclosed up front.
1 nacht verbleven in februari 2023
Reactie van TEAM MEMBER op 10 mrt 2023
Thank you Rod for your honest review of the Team and Property. We are sorry your stay was less than up to par. We hope that your notes will help others in the future. Thank you again!

8/10 – Goed

Gaylyn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023
Reactie van TEAM MEMBER op 10 mrt 2023
Thank you Gaylyn for the review!

10/10 – Uitstekend

Stacey

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van TEAM MEMBER op 22 feb 2023
Thank you Stacey for the Review!

10/10 – Uitstekend

Gail

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van TEAM MEMBER op 8 feb 2023
Thank you Gail for the Review!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable Stay
The hotel was clean, comfortable and quiet. Lots of amenities, but no breakfast provided. Kitchenette makes it so you can make a quick breakfast if needed. Service was friendly. Nice stay. Would stay there again if we’re in the area.
1 nacht verbleven in februari 2023
Reactie van TEAM MEMBER op 8 feb 2023
Thank you, Anonymous for the review. We are so happy that you noticed the benefit of the kitchenette in all of our rooms. We look forward to you staying with us in the future.

10/10 – Uitstekend

Randy

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
I chose this hotel without reading the full list of amenities and expecting it to have breakfast, but it does not. A huge let down I travel a lot, so I will definitely start paying closer attention to the amenities is even less expensive. Hotels serve breakfast.
1 nacht verbleven in februari 2023
Reactie van TEAM MEMBER op 8 feb 2023
Thank you Randy for the Review!

2/10 – Ontzettend slecht

Stacie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
My card was charged when I opted to pay at the hotel with cash. The site said my card would not be charged. They also ran my card for a 50 incidental fee which is still pending my account 3 days later.
1 nacht verbleven in januari 2023
Reactie van Team Member op 31 jan 2023
Hello Stacie, I am so sorry this was not made clearer when making the reservation. The hotel authorizes all cards on the property once the cancellation time has passed. I am so sorry for any part the hotel played in this mix-up. If you would like to talk about your stay future we would love to hear from you.