We appreciate your business and apologize for not exceeding your expectations. As there are not comments, I am unable to address any specific issues you may have encountered during your stay. Please feel free to contact me directly at the hotel if you would like to discuss your visit further.

We appreciate your feedback and are happy to hear that your stay went well. We look forward to seeing you again soon!

We appreciate your feedback. I have shared your comments with the housekeeping leadership team. We will address the issues we can control. We apologize that we did not exceed your expectations during this stay.

Thank you for taking the time to review your recent stay! We are happy to hear you enjoyed your stay and hope to welcome you back in the future!

Thank you for your feedback! We are delighted you enjoyed your stay and look forward to seeing you again!

We appreciate your feedback. As there are no comments, I am unable to address your specific issue. Please feel free to reach out to me at the hotel.

Delighted to hear that you were happy with the amenities in your clean and comfy room! We look forward to your next visit.

We appreciate your comments and are happy to hear that you enjoyed your stay. Looking forward to welcoming you back in the future!

Thank you for taking the time to review your recent stay! We are so happy to hear that you enjoyed the bar & restaurant experience. Looking forward to your next visit!

Thank you for your comments regarding your recent stay. We are delighted that you found our location to your liking!

The cancellation policy is stated prior to finalizing your reservation when booking with Expedia. Cancellation must be made 24 hours or more in advance. You cancelled on the day of arrival. I am sorry that you see this as poor customer service.

Thank you for your feedback. We are happy to see that you enjoyed your recent stay. We hope to welcome you back in the future!

Thank you for your feedback. We do offer a full, hot breakfast in our restaurant. There is a menu to order off of or an all you can eat buffet. Either option also includes the price of all your drinks. It is a great deal! If you are referring to the fact that Hilton Garden Inns do not offer a complimentary breakfast, that is true. Please inquire about our Bed & Breakfast Package if you would like the cost of breakfast included in your room rate.

Thank you for taking the time to review your recent stay. We are happy to hear that you enjoyed our clean rooms and accommodating staff! We look forward to your next visit!

Thank you for taking the time to review your recent stay. We are happy to hear that you enjoyed your clean room! Looking forward to welcoming you back in the future!

We appreciate your comments. I apologize that you were unable to enjoy the pool at the time you would have liked. I do hope you will give us another chance to exceed your expectations in the future.

Thank you for your feedback! Delighted that you enjoyed your stay with us!

Thank you for taking the time to review your recent stay! I am happy to hear that you appreciated our professional staff interactions. We look forward to welcoming you back in the future!

We appreciate your feedback and are happy to see that you enjoyed your stay. We hope to welcome you back in the future!

We appreciate your feedback and are happy to hear that your enjoyed your stay. We hope to welcome you back in the future!

I believe you are referring to the authorization you had at check in. The authorization includes an additional hold for incidentals in case the guest would like to charge items to their room from the Shop or the restaurant. Your actual charges will reflect the room and taxes and anything that was charged to the room. There are no "hidden fees."

Thank you for taking the time to review your recent stay. I apologize that your check in experience was not as expected and that the desk agent was not able to move rooms for you. I am not aware of the issue with your room. I do know we were sold out on the night of your stay and that may have been why the agent was unable to change rooms for you. I will be sure to follow up on the situation with the desk agent.