Dear Patricio, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the oversight with your room reservation. This is not reflective of our usual standards, and we regret any discomfort you experienced. Your feedback is invaluable, and we will address this internally to prevent future occurrences. Please consider giving us another chance to provide the service you deserve. We appreciate your understanding and hope to regain your trust in the future.Sincerely,Hotel Management

Dear Alhanouf, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Nicole, Thank you for choosing our hotel. We're delighted to hear that you had a quick and easy check-in experience and enjoyed the ample space in your room! Providing efficient service and comfortable accommodations is our priority, and we're thrilled that we met your expectations. Your satisfaction is our greatest reward, and we appreciate your positive feedback. Thank you for choosing to stay at Extended Stay America, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely,Hotel Management

Dear Hridoy, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience is certainly not reflective of our standards. We aim to provide clean and comfortable accommodation and regret failing to meet the standards we strive to maintain. We will address them immediately with our housekeeping team to ensure thorough cleaning and inspection protocols are followed. Please accept our sincerest apologies for the inconvenience, and we appreciate your feedback, which helps us improve. Should you reconsider, we would welcome the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management

Dear Leandra, Thank you for being our guest. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Our front desk is always helpful and ready to meet your needs, so never hesitate to connect with them. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Penni, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Christine, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Marvin, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Our staff takes great pride in going above and beyond to welcome and assist all our guests, and it's gratifying to hear that their efforts are appreciated. Thank you for being our guest, and we look forward to seeing you soon.Sincerely,Hotel Management

Dear QUEENTIA, Thank you for staying with us and sharing your experience. It is delightful to know our prime location, which is near many attractions and perfectly suits your plans. However, we apologize for any difficulties you had during your stay. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to the area.Sincerely,Hotel Management

Dear Oliver, Thank you for your positive feedback. We're pleased to hear that our staff provided excellent service and accommodated your needs during your stay. Your comfort is our priority, and we're glad we could assist with the bedding for the pull-out sofa. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Skylar, Thank you for taking the time to post a review. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Hotel Management

Dear Robert, Thank you for taking the time to connect with us about your time at our hotel. It is excellent to know you were pleased with the majority of your visit especially our convenient location. However, we regret that your stay was anything other than perfect. We hope you will give us another opportunity the next time you are in the area.Sincerely, Hotel Management

Dear James, Thank you for reviewing your recent experience at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Hotel Management

Dear Lolita, Thank you for staying with Extended Stay America and sharing your review. We're thrilled to read that you had a great experience with both our room and staff. We take pride in providing a comfortable and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure hosting your visit, and we look forward to seeing you again. Sincerely,Hotel Management

Dear Tamanda, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Kirk, As a valued guest, we appreciate your feedback and are delighted you loved your guest room. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Observations like yours give us valuable information to serve our guests better. It was such a pleasure to host your visit, and we want to thank you for choosing Extended Stay America. We look forward to many more visits with you!Sincerely,Hotel Management

Dear Edwin Fernando, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Pierre, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Arielle, Thank you very much for taking the time to share your feedback with us. Your comment is very important to us, and we want you to know that we always prioritize the safety and well-being of our guests. Please know we have security on the premises around the clock, as we want every guest to feel safe and secure throughout their stay. Rest assured that we will thoroughly look into the matter you brought to our attention. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We would love for you to return to enjoy our hospitality and a much better stay.Sincerely,Hotel Management

Dear William, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely,Hotel Management

Dear Mark, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership team and used as an opportunity to improve our guest experience. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Ivan, Thank you for taking the time to share your comments. While we are pleased that you enjoyed most of your stay, we apologize for the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We appreciate your patience and hope you will accept our apologies. Sincerely,Hotel Management

Dear ShaJuan, Thank you for staying at our hotel. We are happy your overall experience was pleasant. We also appreciate your kind remarks, Sabir. However, we want to apologize if we did not meet all of your expectations. Your valuable feedback gives us the knowledge we need to serve our guests better and is much appreciated. Thank you again for choosing us, and we hope that you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Marianne, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Abin, Thank you for choosing us. It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Guest, Thank you for choosing us and sharing your experience. It is great to know you were pleased with the majority of your visit and that you liked our location. However, we regret that your stay was anything other than perfect. We are sorry that we did not meet all of your expectations regarding our hotel. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management