Dear Philip, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are happy you had it. However, we are sorry for the disappointment caused by the breakfast choices that did not meet your taste. In response to your review, we will share your remarks with the team concerned. Our aim is to see happy guests. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management

Dear FETTI, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management

Dear Carlos, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Tammy, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your door keys to our attention. We look forward to hosting you again the next time you are in the area.Sincerely,Hotel Management

Dear Kevin, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Rocco, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and found us to be of great value. However, we apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management

Dear Cornelia, We appreciate your feedback regarding your recent stay at our establishment. We understand your concerns and aim to provide essential amenities and a comfortable stay. We apologize for any inconvenience you experienced during your stay. Your comments are valuable in helping us improve our services. We hope you reconsider and provide us with another opportunity to exceed your expectations in the future. Your comfort and satisfaction are essential to us.SincerelyHotel Management

Dear Rebeccah, Please accept our apologies for the inconvenience you experienced during your recent visit. We understand how disappointing it can be not to be allowed entry due to a late arrival. Our check-in and check-out times are designed to ensure that all our guests have a smooth experience, but we also recognize that unforeseen circumstances can occur. We encourage guests to inform us in advance if they anticipate a late arrival so that we can try our best to accommodate them. Again, we're sorry for the inconvenience, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Matthew, Thank you for choosing us and sharing your feedback. We appreciate your kind words about our staff at Extended Stay America. Providing excellent service is our priority, and we're delighted to hear you positively interacted with our team. We look forward to welcoming you back and ensuring your future stays are equally enjoyable. Thank you for your feedback!SincerelyHotel Management

Dear Estevan, Thank you for your review. We are happy you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Mario, Thank you for choosing our hotel and leaving valuable feedback about your stay. Please accept our apologies for not providing exceptional hospitality in all aspects during your time of visit. We never intend to disappoint a guest, and your feedback is very important to us. We hope to have another occasion to exceed your expectations and welcome you back soon. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Jessica, Thank you for selecting Extended Stay America and taking the time to write a review. We are fortunate that our front desk associate went above and beyond to accommodate you even though you encountered an inconvenience in your suite. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with our entire team to let them know their efforts are appreciated. We hope to be your hotel of choice anytime you visit Fairfield. Sincerely,Hotel Management

Dear Gabriel, Thank you for your feedback. We are glad you had a pleasant stay and were impressed with the convenience of having a kitchen in your suite. Providing our guests with a home-like experience is what we strive for every day. We appreciate your feedback and look forward to hosting you again soon.Sincerely,Hotel Management

Dear Daisy, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, we apologize if this was overlooked. Apart from this instance, we hope the rest of your stay was pleasant. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Kevin, Thank you for sharing your feedback regarding your recent stay. We apologize for the issues you encountered with your reservation and the dissatisfaction with our breakfast offering. Your experience does not reflect our usual standards, and we understand your frustration. We will address the reservation process with our team to ensure smoother operations in the future, and we appreciate you bringing this to our attention. We value your feedback and hope you will reconsider and give us another chance to provide you with a more positive experience.Sincerely,Hotel Management

Dear Michael, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Please reach out to us for any further assistance. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Jasmine, Thank you for being our guest. We want every guest to be treated with respect and authentic, friendly service; therefore, please accept our apologies for the issues you experienced and for not providing the exceptional stay you deserve. We are reviewing this internally to see what went wrong and will take appropriate action where necessary; we are grateful for your feedback. Meanwhile, if we may be of further assistance, please reach out to us at the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management

Dear Cheryl, Thank you for reviewing your stay with us. Despite being pet friendly, we sincerely apologize for the issues you encountered. Our team is committed to keeping our facilities clean and well-maintained throughout our hotel while we are discussing the need for updates in various parts of our hotel. Therefore, we regret this was not your impression. Although this does not change what transpired, we will address these with our associates to ensure we are well-poised in serving our guests moving forward. Moreover, we make every effort to keep our guests well-informed about our pet fees and have the same posted on our websites, and we are sorry if this came as a surprise to you. We appreciate your feedback and hope you will return for a more pleasing experience next time your travels bring you back to our area. Sincerely, Hotel Management

Dear LaCynthia, Thank you for your excellent review of our hotel. We are delighted to know that you enjoyed your time with us and that our access to the freeway was perfect for your needs. Moreover, we pride ourselves on service excellence and aim to exceed our guests' expectations every visit, so we're glad our staff could make that happen for you. We hope you will make Extended Stay America your home whenever you are in this area.Sincerely,Hotel Management