Terrein van de accommodatie

Beoordelingen van Fairmont Hot Springs Resort

3.5 out of 5
Fairmont Hot Springs Resort
5225 Fairmont Resort Rd, Fairmont Hot Springs, BC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 496 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 301 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 126 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 32 van 1002 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

YU SUN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jenny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great place,nice staff,will come again for sure~
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 29 apr 2024
Hi Jenny, thank you for your great review. You must have had a good stay with us, and we are happy to see that. We can't wait to see you again!

10/10 – Uitstekend

Loudemart

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over all experience. We would come back!
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 28 apr 2024
Hi Loudemart, we appreciate your review and are excited to hear you would choose to stay with us again. Thank you!

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our experience. The staff were exceptionally friendly. The property conditions are well loved and in need a minor care but it looked as though that was happening. Very clean and a very pleasant experience. Did i mention how wonderful the staff was. Excellent!!!
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 27 apr 2024
Hi Kimberly, Thank you for sharing your experience with us!We're delighted to hear that you loved your stay and found our staff exceptionally friendly. Providing excellent service is our top priority, and we're thrilled to know that our team made your experience memorable.It's wonderful to hear that you found the property very clean and had a pleasant experience overall.Thank you once again for your kind words, and we hope to welcome you back soon!

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hot springs are wonderful, relaxing, and a must for anyone to experience. The room we stayed in was nice ,clean comfortable beds. Slept very well . The staff are helpful, personable, and curtious . Highly recommend
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 27 apr 2024
Hi Paul, Thank you for your positive feedback!We're thrilled to hear that you enjoyed our hot springs, found your room comfortable, and appreciated the helpful and courteous service from our staff.We look forward to welcoming you back soon.

8/10 – Goed

Timothy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place.
2 nachten verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 27 apr 2024
Hi Timothy, we appreciate your great review.

10/10 – Uitstekend

Ludy

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love the cleanliness of the pool. Nature at its best! Surrounded by mountain views! Has a full kitchen and loft where we stayed. Will come back every year!
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 24 apr 2024
Hi Ludy,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our resort.It's fantastic to know that you loved the cleanliness of our pool and the beautiful mountain views surrounding us. We're glad you found the full kitchen and loft accommodations to your liking.We truly appreciate your kind words and your intention to return every year. We can't wait to welcome you back!

10/10 – Uitstekend

Yana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is good
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 23 apr 2024
Hey Yana, Thank you for your great review. We are thrilled to see you have enjoyed your vacation!

10/10 – Uitstekend

Wahid

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good experience
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 20 apr 2024
Hi Wahid, thank you for letting us know you have had a great time at our resort. We hope to see you again!

8/10 – Goed

Frank

Reisde met huisdieren, Reisde met familie
God access to hot pools Rooms were not updated- in need of renovation
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 19 apr 2024
Hi Frank,Thank you for your feedback. We're glad you enjoyed the hot pools. We apologize for any inconvenience with the room condition. We'll consider your comments for future improvements. We hope to welcome you back for a better experience.

8/10 – Goed

Du Young

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Furnace and ac unit was too noisy at night. Need to be upgrade it
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Du Young,Thank you for your feedback. We apologize for any inconvenience caused by the noise from the furnace and AC unit during your stay.Ensuring a comfortable and peaceful environment for our guests is important to us, and we take your comments seriously. We will review the condition of the units and explore opportunities for upgrades to improve the overall guest experience.We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Peter, we appreciate your 5-star rating and are happy to see you have had a good vacation! Thank you!

8/10 – Goed

APRIL, Bigfork

Positief: Netheid, personeel en service
Was nice
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi April, thank you for your rating. It is great that you had a good time!

6/10 – Redelijk

Stewart, Calgary

Reisde met partner
Positief: Personeel en service, voorzieningen
Awesome property but very dated. For a resort, should be updated asap. Pools were great and very relaxing.Not worth the value at this present state, better of staying in Radium
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Stewart, Thank you for sharing your feedback with us. We're glad to hear that you found our property awesome and enjoyed the relaxing pools.We apologize for any disappointment caused by the dated condition of our resort. Your feedback is important to us, and we will take it into consideration as we evaluate opportunities for improvements and renovations.We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 – Uitstekend

Gary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are amazing and friendly,extremely helpful.
3 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Gary, Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable with their friendliness and helpfulness.We appreciate your feedback and look forward to welcoming you back for another wonderful experience in the future.

10/10 – Uitstekend

Tetiana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Tetiana, thank you for your rating. It is awesome to see you have had a good vacation.

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Amy, thank you for leaving us your review. We are happy to see you have had a great stay!

6/10 – Redelijk

Lok

Reisde met familie en kleine kinderen
Positief: Personeel en service
The resort was quiet. The hot springs were good. The restaurant in the facility was not good. Have to travel to get food.
2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Lok,Thank you for your feedback. We're glad you enjoyed the quiet atmosphere and the hot springs. We apologize for any inconvenience with the restaurant. Your feedback is valuable, and we'll work to improve. We hope to welcome you back for a better experience.

10/10 – Uitstekend

Erik

Positief: Staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 9 apr 2024
Hi Erik, thank you for your review. It's great to see you have had a good time at our resort. We hope to welcome you back soon!

8/10 – Goed

Marie, St Albert

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Beds are comfy Pools need cleaning , vending machines not work properly by 400 block...no change back . .
1 nacht verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 9 apr 2024
Hi Marie, thank you for your feedback. We are happy to see you have enjoyed your stay and the room and apologize for any inconvenience caused by the vending machines and the pool cleanliness. We will address those concerns with our team.Thank you again for your review and we hope to see you again!

10/10 – Uitstekend

Florence

Reisde met familie
for sure i will come back again
2 nachten verbleven in april 2024
Reactie van FHSR Guest Services op 8 apr 2024
Thank you for staying with us. We appreciate your feedback. Looking forward to your next visit!

10/10 – Uitstekend

Vivian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and big swimming pool, sauna and steam are available as well. Great size of the rooms.
1 nacht verbleven in april 2024
Reactie van FHSR Guest Services op 8 apr 2024
Thank you for staying with us. We appreciate your feedback. Looking forward to your next visit!

10/10 – Uitstekend

Tiffany

2 nachten verbleven in april 2024
Reactie van Fairmont Hot Springs Guest Services op 27 apr 2024
Hi Tiffany, thank you for leaving us this 5-star rating!

6/10 – Redelijk

Kazue

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van FHSR Guest Services op 7 apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van FHSR Guest Services op 5 apr 2024
Hello,Thank you for taking your time to rate us 5 out of 5. We look forward to seeing you next time!Have a great day!

10/10 – Uitstekend

Donglin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van FHSR Guest Services op 5 apr 2024
Hello, Thank you for rating us 5 out of 5. Looking forward to your next visit with us!Have a great day!

6/10 – Redelijk

Jennifer

Reisde met partner
Positief: Voorzieningen
Negatief: Personeel en service
This "resort" had very dated decor, something right out of 1983. If you have a young family, this is the place to take them. There was no area, or time zone for adults only in the private or public pools. The children swam wild, splashing, and chirping until the pools closed at 22:00. This is unfortunate if you like to relax in the hot springs. Staff did not make it clear where guests could swim either. I will say the kitchenette in our room was fantastic. It had everything we needed to make a nice dinner in our room. I would not return here unless I had little ones with me. Halycion Hot Springs resort is far superior to Fairmont.
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 4 apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the kitchenette in your room fantastic and that it provided everything you needed for a nice dinner. We apologize for any inconvenience regarding the pool area and the lack of clarity from our staff. Your comments will be shared with our team for improvement. We understand the importance of having a relaxing experience, and we hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Erwin

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 2 apr 2024
Hi Erwin, thank you for your rating. It seems like your stay was not the best. Please do not hesitate to let us know what we could have done better.

8/10 – Goed

Justin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Love the pool
2 nachten verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 31 mrt 2024
Hi Justin, thank you for your review. We are happy to see you have had a good stay. See you again!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the hot spring in there.
2 nachten verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 30 mrt 2024
Hi Michael, thank you for your great review. We are happy to see you have enjoyed soaking in our hot springs. We hope to see you again!

10/10 – Uitstekend

Bekah

1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 16 apr 2024
Hi Bekah, thank you for your review. We are thrilled to see you have enjoyed the resort. We hope to see you again!

10/10 – Uitstekend

HONG

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice property and big hot spring pool to enjoy
2 nachten verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 25 mrt 2024
Hi Hong, thank you for your great review. We are thrilled to see you have had a great time and enjoyed our hot springs.

6/10 – Redelijk

Aimee

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Construction or demolition happening around the private pool area . Outdated . Showers were terrible. Close plunge was dirty. Definitely not worth the money I paid to stay there !
2 nachten verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 25 mrt 2024
Hi Aimee,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the construction work near the private pool area during your stay.We regret to hear that you found the facilities to be outdated and the showers to be terrible. Your feedback regarding the cleanliness of the plunge is concerning, and we will address this issue with our housekeeping team to ensure that necessary improvements are made.We understand your disappointment with the value for the price paid and apologize for any inconvenience caused. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 – Uitstekend

Cheryl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 23 mrt 2024
Hi there,Thank you very much for your excellent review! We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Mark

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 19 mrt 2024
Hi Mark, thank you for your review. It seems like your stay could have been better. Please do not hesitate to let us know, so we can improve. Thank you!

8/10 – Goed

patti

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a bit noisy in the evenings as kids ran around the halls. Beds are very comfortable and room was very clean.
2 nachten verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 18 mrt 2024
Hi Patti, thank you for your feedback. We are happy to see our housekeeping staff did a great job and apologize for the noise caused by children running in the hallways. We will discuss this issue with our management team to prevent further issues. We hope to see you again!

10/10 – Uitstekend

Berger

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 18 mrt 2024
Hi Berger, thank you for your review. It is great to see you have had a good time!

8/10 – Goed

Penny

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The hot pools were fantastic as always. The price in the restaurant of the resort was astronomical and so not worth it! Also the construction outside the guest pool was an eyesore. Wish we didnt have to look at that our entire stay.
2 nachten verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 18 mrt 2024
Hi Penny, thank you for leaving us your feedback. We are happy to see that you have enjoyed the hot springs. We apologize for any disappointment caused by the pricing in our restaurant and the construction outside the guest pool.We understand the importance of providing value for our guests. Your feedback will be shared with our team for further review.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 – Uitstekend

Megan

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Family had an amazing time. The private hotsprings option was fantastic and so was the later hour available to us. We will be back soon.
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 15 mrt 2024
Hi Megan, thank you for your awesome review. We love that you and your family have enjoyed your stay, and the facilities provided for hotel guests. We can't wait to see you again!

10/10 – Uitstekend

Dara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 16 mrt 2024
Hi Dara,thank you for your 5-star rating. We are happy to see you have had a good time!

8/10 – Goed

Julianna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great vacation with the family.
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 15 mrt 2024
Hi Julianna, Thank you for your review. We are thrilled to see you have had a great vacation! We hope to see you again!

8/10 – Goed

Ingrid

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Staff was accommodating when we asked to switch our room closer to friends. However, all the room doorways were very narrow for a wheelchair to get through comfortably. Decor is a little outdated; our daughter said it was “like staying in an old lady’s room.”
1 nacht verbleven in maart 2024
Reactie van Fairmont Hot Springs Guest Services op 5 mrt 2024
Hi Ingrid, Thank you for taking the time to share your feedback with us. We're glad to hear that our staff helpful during your stay and apologize for any inconvenience caused by the narrow doorways, and we appreciate you bringing this to our attention. Your feedback is valuable as we strive to ensure accessibility for all our guests, and we will take this into consideration for future improvements.We're sorry to hear that the decor of the room did not meet your expectations. We understand the importance of creating a comfortable and welcoming environment for our guests, and we will keep your comments in mind as we work on updates and renovations.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 – Uitstekend

Mary Lou

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The mineral hot pools after a long day on really, really sketch highways!!!!
1 nacht verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 5 mrt 2024
Hi Mary Lou, thank you for your awesome review. We are thrilled to see you have enjoyed soaking in our hot springs. Hopefully, we can welcome you back in the future.

4/10 – Matig

Manpreet

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We were charged 30 something dollar for resort fee even though we checked in at 10:30 pm at night and checked out at 7 am. Didn’t use the hot springs at all but was still charged the “resort fee”. Staff should be allowed to waive it for guests who check in late and leave early.
1 nacht verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 5 mrt 2024
Hi Manpreet, Thank you for your feedback regarding the resort fee charge during your recent stay. We apologize for any inconvenience this may have caused, especially given your late check-in and early departure. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

2/10 – Ontzettend slecht

Matt

1 nacht verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 23 mrt 2024
Hi there,Thank you very much for your excellent review! We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Kurtis

Reisde met partner
Positief: Netheid
The resort is showing its age and need of updating. The guest pools are very cracked and poor painting, it really does NOT give the resort vibe. Rooms are somewhat clean but sticky drawers, scuffed up doors, broken and floppy headboards are all noticed and makes you wonder why the rates are what they are. Beds and pillows are comfortable. Robes are a nice touch but the 4 pool towels left in our closet were thread-bare at best. Staff were not friendly and NONE would look at us but instead look at the ground when passing in the hallway/lobby. Guy that checked us in mentioned Expedia 8 times in the less than 10 min experience and lo and behold we got a room on the 6th floor and almost as far away from the pools as possible. A coincidence?
1 nacht verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 5 mrt 2024
Hi Kurtis,Thank you for sharing your feedback with us. We sincerely apologize for the shortcomings you experienced during your recent stay at our resort.We take your comments regarding the condition of our facilities very seriously and will address them with our maintenance team. Additionally, we regret to hear about your interactions with our staff and will address this matter internally to ensure that all guests receive the friendly and attentive service they deserve.Your feedback is invaluable to us as we strive to continuously improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 – Uitstekend

Marina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 24 feb 2024
Hi Marina,thank you for your review. We are happy to see you have enjoyed your stay and hope to see you again!

10/10 – Uitstekend

Genevieve

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Very nice stay as usual.
1 nacht verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 24 feb 2024
Hi Genevieve, thank you for your message. We are thrilled to see our regulars are enjoying their stay. We can't wait to see you again!

10/10 – Uitstekend

Stanley

2 nachten verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 23 mrt 2024
Hi there,Thank you very much for your excellent review! We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Kyounghee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dry sauna was good.
1 nacht verbleven in februari 2024
Reactie van Fairmont Hot Springs Guest Services op 24 feb 2024
Hi Kyoungghee, thank you for your great review. It is awesome to see you have enjoyed your stay and especially our sauna. Thank you!