My husband and I recently stayed at Fairmont Mountain Bungalows for three nights, and several aspects of our stay were disappointing.
The cabin we rented was shabbier than expected. There was dog hair on the couch cover and bedspread, and the front door couldn’t be locked from the inside — we had to rely on the door chain at night. Locking it from the outside was also difficult; we had to pull hard on the door to get the lock to click properly.
The window screens were poorly fitted, leaving gaps that let in mosquitoes. We had to keep the windows closed the entire time, which made the cabin stuffy and uncomfortable.
Kitchen supplies were minimal and poor quality. There were no proper knives, just steak knives, and the only barbecue tool was a two-pronged fork. The toaster was broken and unsafe to use, and no tea towels were provided. The receptionist did give us a new toaster and some tea towels after we raised those issues.
On our second evening, a lawn sprinkler was spraying the patio where we had planned to eat. I called reception three times between 6 and 7 p.m., but no one answered, and the voicemail was full.
The heating only worked in the bedroom. We had to turn on a hot plate to try to warm the living room, which was not safe or practical.
Finally, the swimming pool was dirty, with dead insects on the surface of the water.
I emailed the owners two weeks ago and have received no reply. Even during our stay, they were unavailable. I would not recommend staying here.
