Exterieur
Beschikbaarheid controleren

Beoordelingen van Greenbank Hotel

4 out of 5
Greenbank Hotel
Harbour side, Falmouth, England

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 597 van 896 beoordelingen" "
Gastenscore: 8 - Goed. 230 van 896 beoordelingen" "
Gastenscore: 6 - Redelijk. 50 van 896 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 896 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 896 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Simon

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel was in an impressive location with many of its bedrooms and its public rooms benefiting from views of Falmouth harbour and the sea beyond. The staff were friendly and helpful. The food available in the dining room was impressive, and the portions generous.
3 nachten verbleven in april 2024
Reactie van Fi op 3 mei 2024
Dear Simon, I really appreciate you taking the time to provide a 5-star score and comments following your recent visit.I’m delighted that you received a high standard of service and that all aspects - including our impressive harbourside location and food - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel with friendly staff, made my mother who suffers from dementia feel comfortable and reassured.
2 nachten verbleven in april 2024
Reactie van Fi op 25 apr 2024
Dear David, I really appreciate you taking the time to provide a 5-star score and feedback following your recent visit.I'm delighted you and your mother were made to feel comfortable and well looked after by our friendly team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Greenbank is in a really nice location just on the edge of town and the harbour. My room was very nice, perfectly clean (apart from the shower which could have been a little better) and had a very comfortable bed. Every single staff member was extremely polite, friendly and helpful. And finally the food was lovely. Thank you, see you again soon..
1 nacht verbleven in april 2024
Reactie van Fi op 18 apr 2024
Dear Mark, Thank you for your comments following your recent stay. I’m delighted you enjoyed our enviable location nestled on Falmouth harbour, which offers an ideal location and easy walk into Falmouth’s bustling town centre. The staff are a huge credit to the Greenbank and I'm glad they could accommodate your stay as much as possible.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely, spacious room. Just a very nice hotel.
2 nachten verbleven in april 2024
Reactie van Fi op 18 apr 2024
Dear Michael,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are exemplary!
4 nachten verbleven in april 2024
Reactie van Fi op 16 apr 2024
Dear James,Many thanks for sharing feedback following your recent stay. Our staff always strive to go above and beyond to make our guests' stay as enjoyable as possible, so it is a pleasure to hear such kind words in your review. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Charlie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really lovely stay, staff were excellent in all areas and helped to make it a very special stay. Really tasty breakfast too - great variety and beautiful setting.
1 nacht verbleven in april 2024
Reactie van Fi op 16 apr 2024
Dear Charlie, I really appreciate you taking the time to provide a 5-star score following your recent visit.We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Denis John

Positief: Netheid
Reactie van Fi op 15 apr 2024
Dear Denis John,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reception staff were brilliant. Warm and purposeful. Welcoming. Interested in us as visitors. Process of signing in was easy and car parking made simple. A bottle of fizz in our room as a goodwill token to celebrate our silver wedding was a most pleasant and heart warming surprise. Just a detail, but big moments are made up of those little details. The room was spacious with a phenomenal view across the harbour. It was generously supplied with a range of coffees and teas, and drinking chocolate! Biscuits and water replenished daily. A working fridge. Tv and great free Wi-Fi. Bathroom was immaculate and supplied with copious amounts of towels, plus bathrobes and ‘slippers’ us both. Staff around the hotel were always friendly and helpful. A special dinner was just that…special. Great food. Good choice of wines. Formal dining with harbour views as a backdrop. Downstairs ‘pub’ was just great. All in all a highly enjoyable three day break. Yes the Greenbank in some aspects shows its age, but never in the key aspects of comfort and care, so we didn’t care. The highlights for us above all were the people who looked after us. Brilliant. Our second visit will surely see a third sometime in the future.
3 nachten verbleven in maart 2024
Reactie van Fi op 5 apr 2024
Dear David, Thank you so much for your wonderful review following your return visit. I am so happy to hear how delighted you were with all the aspects of your hotel experience, and for such a great occasion too – many congratulations on your silver wedding anniversary. It was our pleasure to help make your experience so memorable. We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay.I really do hope we will be able to welcome you back in the future and that you'll continue to enjoy the hotel for many years to come.Kind Regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Caroline

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel, stylish, good service in bar and restaurant. The only issue we had was with the quality of the room cleaning service, as on one of the days the soiled toilet was left as is, and on another day the two flannels were replaced with an extra bath mat… We would have gladly cleaned up after ourselves if a toilet brush had been provided. My husband had to use tissue to clean the bowl by hand, which is not at all ideal, so the one thing that would have made it perfect would have been a toilet brush! However apart from this we had a lovely stay, great room with the most beautiful view. Thanks for having us.
4 nachten verbleven in maart 2024
Reactie van Fi op 2 apr 2024
Dear Caroline, Many thanks for taking the time to share feedback following your lovely stay with us. I’m delighted that you appreciated our wonderful harbourside location and the high standard of service provided by our team. My apologies that you experienced several issues regarding the level of housekeeping. I will share your comments with our Housekeeping Manager. Your constructive feedback is most gratefully received, and it is only through guests such as yourselves that we can strive to not only maintain but exceed our standards and your expectations.Thank you for your review and your feedback, I do hope you will consider revisiting us again in the future. It would be our pleasure to welcome you back. Kind Regards,Fi, Guest Relations Manager

8/10 – Goed

Trevor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel excellent service
3 nachten verbleven in maart 2024
Reactie van Fi op 18 mrt 2024
Dear Trevor,Thank you for sharing feedback following your stay. I'm delighted you had a most enjoyable experience, and received excellent service from our team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 – Goed

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Fi op 19 mrt 2024
Dear Mark, Thank you for taking the time to provide a star rating, it's much appreciated. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Philip

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent stay at ur favourite hotel
2 nachten verbleven in maart 2024
Reactie van Fi op 18 mrt 2024
Dear Philip, I really appreciate you taking the time to provide a 5-star score following your excellent stay. It's always a pleasure to welcome you back. I really do hope we will be able to welcome you back to the hotel again in the future and that you'll enjoy the hotel for many years to come.Kind regards,Fi, Guest Relations Manager

8/10 – Goed

Nigel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were looking for a short break away from the rat race and Greenbank fitted the bill admirably. We had a harbour-view room which was very well appointed and provided plenty to look at despite the weather.
2 nachten verbleven in maart 2024
Reactie van Fi op 18 mrt 2024
Dear Nigel, Many thanks for taking the time to share feedback following your recent stay. Such feedback as yours is immensely motivational for us all and I will enjoy sharing your comments with all the team – in my experience there is little so motivational as the successful recognition of a job ‘well done’.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Fenton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and fabulous facilities. Lovely well prepared and presented food. Friendly, helpful and professional staff. Modern room with marvellous views but slightly disappointing dirty windows. Definitely stay again.
1 nacht verbleven in maart 2024
Reactie van Fi op 7 mrt 2024
Dear Fenton, Many thanks for taking the time to share feedback following your recent say, I really appreciate it.I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

Jacqui

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Fi op 29 feb 2024
Dear Jacqui, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Fi op 21 feb 2024
Dear Peter, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fabulous views of the Marina
2 nachten verbleven in februari 2024
Reactie van Fi op 20 feb 2024
Dear Deborah, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you enjoyed our fabulous location, the view is a great asset and we just try our best to do justice to it.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

james

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are brilliant, nothing is too much trouble. The views of the bay offer endless visual entertainment. The food was outstanding, especially the Valentines menu.
1 nacht verbleven in februari 2024
Reactie van Fi op 19 feb 2024
Dear James, Many thanks for taking the time to provide feedback following your recent stay. We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay. On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

Alexa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel in a stunning location. Very friendly and helpful staff. Will definately be back.
1 nacht verbleven in februari 2024
Reactie van Fi op 19 feb 2024
Dear Alexa, I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.Our staff always strive to go above and beyond to make our guests' stay as enjoyable as possible, so it is a pleasure to hear such kind words in your review. Lastly, I am delighted that you would happily return to us, and I hope that you will - it would be our pleasure to welcome you back again.Kind regards,Fi, Guest Relations Manager

8/10 – Goed

Spencer

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had wonderful night stay and excellent food , great service lovely atmosphere Little disappointed in the door key didn’t work several times having to walk back from end of the hotel hotel porter managed to get us to our room apart from that great reception and warm welcome- Food was very good and would definitely recommend eating here Only grip is the parking on the roads if spaces are full check before leaving bit of dangerous road outside
1 nacht verbleven in februari 2024
Reactie van Fi op 19 feb 2024
Dear Spencer,I really appreciate you taking the time to provide feedback following your recent visit. I'm thrilled you enjoyed a wonderful nights stay and appreciated excellent food and experienced a high standard of service from our team. My apologies for the issue encountered with your door key-card. We have recently installed a new system, the fault has been reported and a fix implemented. Sorry for the inconvenience this caused. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding room! Lovely staff, excellent ambience. Thank you!
2 nachten verbleven in februari 2024
Reactie van Fi op 12 feb 2024
Dear Stephen, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you appreciated your outstanding room and the service provided by our lovely team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Colin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Fi op 13 feb 2024
Dear Colin, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 – Goed

Laura

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Helpful staff and facilities in the room (drinks, fridge, robes) were excellent. Staff helpful and the area the hotel is based is excellent. The underground parking was an added bonus.
1 nacht verbleven in februari 2024
Reactie van Fi op 12 feb 2024
Dear Laura, Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking location - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

MYRA

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a beautiful, comfortable hotel with fabulous views and friendly, helpful staff.
2 nachten verbleven in februari 2024
Reactie van Fi op 8 feb 2024
Dear Myra, Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

Annette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay
1 nacht verbleven in februari 2024
Reactie van Fi op 6 feb 2024
Dear Annette,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such a great experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Greenbank
Lovely hotel, with friendly and helpful staff. Breakfast is a highlight. Pub Food is good. Burger especially juicy and tasty and much juicier and tastier than the wagyu burger in the Waterside restaurant. Will definitely stay again
1 nacht verbleven in januari 2024
Reactie van Fi op 31 jan 2024
Dear Traveler, Thank you for your comments following your recent stay. I'm delighted you appreciated our lovely hotel, enjoyed a memorable breakfast and noted the service provided by our friendly team.I am so pleased that you would happily return to us, and I hope that you will - it would be our pleasure to welcome you back again.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful
It’s was the most amazing beautiful clean hotel and the staff are absolutely the best service 5 star politeness 10 star food and drinks 10 stars and more and I wish I could stay there again and again just the most beautiful hotel and staff
1 nacht verbleven in januari 2024
Reactie van Fi op 30 jan 2024
Dear Lee,I really appreciate you taking the time to provide such super comments following your recent stay. We take great pride in providing high levels of service and in creating an environment of genuine hospitality that is welcoming and accommodating to all our guests. It is especially pleasing to hear that the team was able to make such a positive impact on your stay. We hope to see you again in the future it would be our pleasure to welcome you back. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Dorothy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Always a great stay!
Always a warm greeting at reception😀Excellent friendly and professional service.
2 nachten verbleven in januari 2024
Reactie van Fi op 30 jan 2024
Dear Dorothy,I really appreciate you taking the time to provide feedback following your return visit.I'm delighted that all aspects of your stay were positive and enjoyable. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Ian

2 nachten verbleven in januari 2024
Reactie van Fi op 26 mrt 2024
Dear Ian,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Gertie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent stay with the best and most helpful staff. And a beautiful location
1 nacht verbleven in januari 2024
Reactie van Fi op 29 jan 2024
Dear Gertie, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience, and appreciated the high standard of service provided by our team. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

6/10 – Redelijk

Elizabeth

Negatief: Netheid, staat van de accommodatie en faciliteiten
dirty hallways
The description of the hotel was better than the actual facility. The hallways were dirty. we could hear the people talking in the room next to us at night. At the pub, one of the waiters spent more time laughing with his buddies than helping other customers. Nice staff in the restaurant. room was very tiny and the stairs the bathroom are a bit of a hazard.
2 nachten verbleven in december 2023
Reactie van Fi op 25 jan 2024
Dear Elizabeth, Thank you for taking the time to leave a review.I'm sorry that your aspects of your stay weren't typical of the usual high standards enjoyed by our guests. We have, thankfully seen an extremely busy season and it has proved problematic to carry out our regular deep cleaning as expected. Please be assured, we have an ongoing decorating schedule. As you can imagine, with the hotel dating from 1640 there is always plenty of work to ensure that our characterful heritage can be maintained and enjoyed by our guests. Whilst I'm delighted our restaurant team impressed, I apologise that service was lacking in our pub. I'll be sure to address your feedback with our pub manager. Your constructive feedback is most gratefully received and it is only through guests such as yourselves that we can strive to not only maintain but exceed our standards and your expectations.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay at the Greenbank Hotel was just what we needed. Our room was cosy and warm, the staff were very friendly and helpful. The location is fabulous and within walking distance of the town. We will definitely stay here again.
2 nachten verbleven in januari 2024
Reactie van Fi op 24 jan 2024
Dear Brenda, I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view and easy access into the town - were entirely positive and enjoyable.Do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Charlotte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Fi op 22 jan 2024
Dear Charlotte,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Paul

Lovely room and excellent service. Greenbank Hotel also has stunning views across the harbour.
1 nacht verbleven in januari 2024
Reactie van Fi op 19 jan 2024
Dear Paul,Many thanks for taking the time to provide feedback following your recent stay. I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Laura

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Fi op 19 jan 2024
Dear Laura, I really appreciate you taking the time to provide a 5-star score following your recent visit. I'm delighted you had such a great experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A wonderful hotel, very convenient to Falmouth centre, the staff were all brilliant, food and drink was all first class, beautiful room with stunning views, we certainty will return, 10 out of 10.
2 nachten verbleven in januari 2024
Reactie van Fi op 16 jan 2024
Dear Steven,I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.I’m delighted that you received a high standard of service from our brilliant team and that all aspects - including our breath-taking view and first class food and drinks - were entirely positive and enjoyable.Do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind regards,Fi, Guest Relations Manager

8/10 – Goed

Ian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great short stay at a great hotel with fantastic views.
2 nachten verbleven in januari 2024
Reactie van Fi op 15 jan 2024
Dear Ian,I really appreciate you taking the time to provide a review following your recent visit.I'm delighted you had a great experience with us and appreciated our unique harbourside location. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

8/10 – Goed

Jeremy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in could be earlier
1 nacht verbleven in januari 2024
Reactie van Fi op 12 jan 2024
Dear Jeremy, Thank you for taking the time to provide feedback. I'm sorry for any inconvenience caused by our 3pm check-in. Guest are welcome to arrive earlier, park on-site and enjoy our facilities or explore the cobbled streets of Falmouth. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Mark

2 nachten verbleven in januari 2024
Reactie van Fi op 12 jan 2024
Dear Mark,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

I

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay
Wonderful stay. Thank you to the friendly professional receptionist. It makes such a difference after a long day driving
1 nacht verbleven in januari 2024
Reactie van Fi op 9 jan 2024
Dear I,Thank you for taking the time to share feedback following your recent wonderful stay. Our staff always strive to go above and beyond to make our guests' stay as enjoyable as possible, so it is a pleasure to hear such kind words in your review.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Leigh-Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Fi op 9 jan 2024
Dear Leigh-Anne,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Yasmin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hills
We werre greeted at reception with a friendly member of staff. The room was amazing and clean, beautiful harbour view , food very tasty and well presented and all the staff were very attentive. Very relaxing day.
1 nacht verbleven in januari 2024
Reactie van Fi op 9 jan 2024
Dear Yasmin, I really appreciate you taking the time to provide a 5-star score and super comments following your recent visit.I’m delighted that you received a high standard of service and that all aspects - including our breath-taking view and your amazing room - were entirely positive and enjoyable.We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Norbert

4 nachten verbleven in december 2023
Reactie van Fi op 9 jan 2024
Dear Norbert, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Georgia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful Stay!
We had an amazing stay for my boyfriend’s birthday, we were upgraded room which overlooked the water 😍 and a bottle on ice on arrival! Lovely stay with our dog, very well catered for including a doggie welcome box!
1 nacht verbleven in januari 2024
Reactie van Fi op 9 jan 2024
Dear Georgia, I really appreciate you taking the time to provide such wonderful comments following your recent celebratory visit.I'm delighted you had such an excellent experience, it was our pleasure to help make your stay so memorable. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is centrally located with a beautiful setting. The staff was very friendly and helpful. The only thing that was missing was an exercise room.
4 nachten verbleven in december 2023
Reactie van Fi op 9 jan 2024
Dear Daniel,I really appreciate you taking the time to share feedback following your stay. I'm delighted that you received a high standard of service from our team. As you found, our unique location perched on Falmouth’s historic waterfront still provides easy access local attractions. Many thanks and do come and visit us again in the future, we'd love to welcome you back for more relaxation and enjoyment at The Greenbank.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

julian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent as always.
3 nachten verbleven in december 2023
Reactie van Fi op 5 jan 2024
Dear Julian, Many thanks for your review, I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Dorothy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel😀
Great hotel with lovely views. Always a great service by friendly and very helpful staff who always go that extra mile to ensure your stay is memorable 😀😀😀😀😀
2 nachten verbleven in december 2023
Reactie van Fi op 5 jan 2024
Dear Dorothy, I really appreciate you taking the time to provide a 5-star score and lovely comments following your recent visit.I'm delighted that you received a high standard of service, it is especially pleasing to hear that the team was able to make such a positive impact on your stay. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Catriona

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay. Super clean room and bathroom. Nice staff.
3 nachten verbleven in december 2023
Reactie van Fi op 28 dec 2023
Dear Catriona, Thank you for taking the time to provide feedback following your recent wonderful stay, I really appreciate it. I’m delighted that all aspects of your visit - including your super clean room and bathroom were positive and enjoyable.On behalf of us all, our genuine thanks and we sincerely hope to see you again in the future.Kind Regards, Fi, Guest Relations Manager

10/10 – Uitstekend

D

1 nacht verbleven in december 2023
Reactie van Fi op 28 dec 2023
Dear D,I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager

10/10 – Uitstekend

Feasa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Fi op 18 dec 2023
Dear Feasa, I really appreciate you taking the time to provide a 5-star score following your recent visit.I'm delighted you had such an excellent experience. We hope to see you again in the future and thank you for choosing to stay with us. Kind regards,Fi, Guest Relations Manager