This hotel is massive. When we checked in, the receptionist neglected to tell us that our room was a 10 minute walk down multiple corridors and up two stairways, and that our car with baggage could have been parked at another entrance nearer to our room. She simply pointed and said “It’s down that hallway and you’ll find an elevator.” We heard other guests complaining about this too. The hotel housekeeping does not routinely service the rooms unless you call to request- which we did and our room was never serviced. The thermostat did not respond to an increase in temperature setting and it was a very chill 63 in our room, especially given the cold and snowy weather.The restaurants were tired, with worn and dirty menus. Overall, I would not recommend this hotel.