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Beoordelingen van Hotel Serena

2 out of 5
Hotel Serena
Via Fiume 20, Florence, FI

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 18 van 100 beoordelingen" "
Gastenscore: 8 - Goed. 38 van 100 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 100 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 100 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 5 van 100 beoordelingen" "

7,6/10

Netheid

6,8/10

Personeel en service

6,6/10

Staat van de accommodatie en faciliteiten

Beoordelingen

6/10 – Redelijk

Mirko

Negatief: Personeel en service, comfort kamer
1 nacht verbleven in april 2019

8/10 – Goed

Geverifieerde reiziger

2 nachten verbleven in oktober 2018

2/10 – Ontzettend slecht

Danilo, São Paulo

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Funcionários mal humorados, quarto horrível, velho, antigos, chuveiro péssimos, café ds manhã péssimo, tanto que não conseguirmos tomar. Tivemos muitas dificuldades pois estávamos com un bebê de 1 ano. Não recomendo.... não é um hotel, é uma pensão.
2 nachten verbleven in oktober 2018

8/10 – Goed

GIOV60, Napoli

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Albergo senza pretese ma pulito e con una colazione più che decente. Molto soddisfatto
2 nachten verbleven in oktober 2018

6/10 – Redelijk

Juan Javier

Hotel con mucho ruido de tránsito, la habitación es muy amplia, con una cama confortable y el baño está lindo. Wifi no existe casi no tiene alcance. La limpieza es pobre. Ubicación relativamente buena.
2 nachten verbleven in oktober 2018

2/10 – Ontzettend slecht

Anon

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This was the worst hotel stay of my life. The owner and his wife screamed at each other all night and day. The owner entered our room while we were sleeping. The owner yelled at me when I went to check out and requested a printed copy of my receipt. I paid the bill, and then he grabbed the paperwork, yelled at me, and stormed out. When he came back, I used Google translate on my phone to help make sure I hadn't said something wrong given the language barrier. Again, using Google translate on my phone, I apologized for any confusion and asked for a printed copy of the bill. He yelled at me and grabbed me by my wrists and shook me. My sister and I had already paid, so we grabbed our luggage and left immediately. I would NEVER recommend this hotel to anyone given the experience. I have never been yelled at before like this-- much less assaulted.
5 nachten verbleven in september 2018

6/10 – Redelijk

Edwin

Negatief: Personeel en service
Noisy hotel
My hotel room was nice, but noisy during the night and very early morning. People talking loud and doors slamming. The hotel is located on the second floor, but there is no elevator from the street to the first floor this is a struggle when traveling with heavy luggage. The hotel is conveniently located two blocks away from the train station.
2 nachten verbleven in september 2018

10/10 – Uitstekend

Jean F

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for a family stop in Floro
Great hosts, clean, incredibly convenient to the train station to drop our bags and venture out to see Firenze. Beds comfy, large room.
1 nacht verbleven in augustus 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel carino, ottima posizione
Hotel al primo piano di un palazzo storico nei pressi della stazione. Stanza spaziosa e con tutti i comfort, buona la colazione, disponibile lo staff.
1 nacht verbleven in juni 2018

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service
für einen Kurzurlaub ok. etwas laut. wenig Auswahl beim Frühstück
2 nachten verbleven in mei 2018

10/10 – Uitstekend

Isamara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Maravilhoso
Não tenho palavras para explicar o acolhimento neste hotel. Me senti em casa. O quarto era lindo! A cama super confortável. O banheiro e o quarto sempre limpo. O café da manhã delicioso com tudo muito bem preparado. E ainda, o sr que nos servia com toda cortesia e gentileza. Localização ótima, próxima aos pontos turísticos e à estação de trem, o que nos facilitou a viagem a outras cidades próximas Florença.

6/10 – Redelijk

Geverifieerde reiziger

La camera un po' fredda. Vicinissimo alla stazione. Molto comodo. Molto gentili e soprattutto disponibili
3 nachten verbleven in februari 2018

10/10 – Uitstekend

Mert Cemalettin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Eviniz gibi, konum,rahalık,temizlik mukemmel
Harika bir karşılamaydı resepsiyonistin o güler yüzü ve şirin tavırları asla unutulmaz biz bal ayı çiftiydik ve herşey istediğimizden daha güzel geçti kahvaltısı temizliği mükemmel bir konaklama yeri herşey için samimi tavırlarıniz için teşekkür ederiz :))))
2 nachten verbleven in november 2017

6/10 – Redelijk

PD, Sussex, UK

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Basic hotel in good location
Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards) reasonably cheap, but very basic - a bit of a throwback to the 1980s (but not in a retro way). My room was at the front and so subject to a lot of street noise – especially the cleaning at about 1am. Very convenient location, close to the railway station and the sights. Proprietor was friendly enough, but did not speak English and seemed reluctant to speak Italian slowly enough for me to understand.
1 nacht verbleven in september 2017

8/10 – Goed

Rolland

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Excellent rapport qualité prix.
Très petit hôtel vétuste mais bon accueil efficace et sympathique. Travaux à proximité pour longtemps. Très bien situé.
2 nachten verbleven in september 2017

6/10 – Redelijk

JARDEL

Positief: Netheid
1 nacht verbleven in september 2017

8/10 – Goed

dawn, Britain

Positief: Netheid, personeel en service en comfort kamer
great location for train station and local buses
room was basic but clean and hot chocolate at breakfast was wonderful!
3 nachten verbleven in september 2017

8/10 – Goed

Marta, Barcelona

Positief: Netheid, personeel en service en comfort kamer
Perfect fot a few days
My bedroom was really big. It has air conditioner and TV. Beds comfortable. The staff at the reception very nice and helpful. The only inconvenience I found is that there is no shampoo and the reception is not 24h. Keep in mind that it's not a hotel, it's a pension. Definetly I would repeat
4 nachten verbleven in augustus 2017

8/10 – Goed

Wayne

Positief: Netheid
Homely feel, great location .?
We enjoyed our stay at Hotel Serena, it was a homely feel, being so far away from home. Handy location to trains,&short walk to town centre, nice balcony off room.
1 nacht verbleven in juli 2017

8/10 – Goed

LUIS

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
BUENA RELACION COSTO BENEFICIO
EN TERMINOS GENERALES BIEN, MUY CERCA DE LA ESTACION SANTA MARIA NOVELLA Y MUY CERCA DEL CACO ANTIGUO. SE DEBE AGREGAR QUE LA ENTRADA EN EL PRIMER PISO ES MUY DETERIORADA YEL ASCENSOR AL SEGUNDO PISO DONDE ESTA EL HOTELNO SIRVE, POR LO DEMAS BIEN
2 nachten verbleven in juni 2017

8/10 – Goed

Daniel

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Tavsiye edilmez,hem odaları hem sahipleri soğuk
Otel çok kötüydü. odalar cok soguktu ve ısıtma sistemi yok. Kalorifer var sadece çalışmıyor. Otel sahipleri hic bir şekilde ingilizce bilmiyor anlaşmak imkansız. Ayrıca otel sahipleri hic cana yakın insanlar degil, söylediginiz 1 söze karşılık 10 katı italyanca cevap veriyorlar.

6/10 – Redelijk

Rod, Worcester, UK

Positief: Netheid, personeel en service
Well situated for sights and station
Fairly basic but comfortable accommodation. Owners helpful but speak little English. Street was a bit noisy overnight...people rather than traffic.

6/10 – Redelijk

Graciela

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Cercano a estacion de trenes
El hotel es aceptable en cuanto al precio, es atendido por sus dueños, un señor mayor amable, quien decide como dueño de casa. Contratamos dos noches, salimos el primer día, al regresar al hotel, nos habían cambiado de habitación, trasladando todas nuestras pertenencias, los pasaportes habían quedado en la caja de seguridad, no podíamos acceder a la habitación anterior porque ya estaba ocupada, por lo que tuve que entregarle la llave de la caja y él saco mis documentos. El colchon de la nueva habitacion tenia los resortes salidos, un desastre.

8/10 – Goed

Maria de Fátima

Positief: Personeel en service
Recomendo para quem quer hotel simples, confortáve
Staff muito dedicado e prestativo. Quarto de tamanho razoável para quatro. Chuveiro com difícil controle de água quente/fria. Muito bom café da manhã.

6/10 – Redelijk

Bosco, 京都

Positief: Netheid
駅に近いながら落ち着いた場所
シーズンによるのかも知れないが、値段は施設に対してやや高めの印象。JPYで4,000から5,000が妥当な感じ。（レセプションに誰かが常駐していなく、夜24時ごろに帰って来た宿泊客が表のドアを開けるのに呼び鈴を何度も鳴らし、ドンドン扉を叩くのでうるさかった）

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten

8/10 – Goed

David, B

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Letto singolo lungo!
Essendo alto 1,92 ho sempre il problema della lunghezza del letto e delle sponde. Qui c'erano le sponde, ma il letto è lungo e ci si entra tranquilli. Proprietario molto gentile e alla mano. Ci sono stato solo una notte, ma ci si riposa molto bene. Grazie

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DA EVITARE
Struttura ASSOLUTAMENTE DA EVITARE, trattasi di affittacamere con prezzi da albergo a 3/4 stelle. Lo sconsiglio vivamente non solo per il prezzo elevato delle camere,non giustificato dalla qualità/servizi della struttura, ma essenzialmente per la TOTALE ED INGIUSTIFICABILE MALEDUCAZIONE del proprietario/gestore.L'indicazione "Reception aperta 24 ore su 24" è MENDACE perché se si rientra in camera dopo la mezzanotte ci si ritrova per strada perché il portone viene chiuso e le chiavi dello stesso non vengono consegnate agli ospiti della struttura. Se lo avessi saputo di certo non avrei prenotato perché è assurdo uscire la sera con l'ansia del rientro o con la "paura" di dover chiamare il proprietario per farsi aprire....già "paura"...perché ogni notte/mattina sbraitava con gli altri ospiti della struttura perché si erano ritirati tardi. E' arrivato a dare della poco di buono a una signora con figlia ventenne al seguito solo perché si erano ritirate alle 12:30 o giù di li... Sono anni che per lavoro e svago viaggio, ho alloggiato in alberghi a 4 stelle così come in ostelli senza pretese ma MAI ,e dico MAI, mi è capitato di soggiornare in un posto del genere gestito da qualcuno così MALEDUCATO. DA EVITARE

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Home run hotel with very basic essentials. There's communication problem because the owners could only speak Italian. Our room was cold as the heating didn't function well. Blanket was old. There's also a dog in d hotel. Not a pleasant stay for our 4 nights there and it was expensive. We booked this hotel at the last minute because Hotel Consigli which we had booked months ahead informed us at last minute to cancelled our booking with them as they r renovating their rooms. I'm very unhappy with this as we had a very hard time finding another decent hotel at reasonable rate. The owner gave us a firenze magnet as a gesture of thanks.

8/10 – Goed

maria grazia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

MICHIKO, 横浜

まずまず
家族経営のこじんまりしたホテル。息子さんとある程度英語でやり取り出来ます。ヨーロッパに多い、古い建物をフロアー毎にシェアしているホテル。料金からすれば、全く不満は無いです。駅に近く、徒歩圏内に見所が沢山あります。

6/10 – Redelijk

Geverifieerde reiziger

10/10 – Uitstekend

EN SUN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

6/10 – Redelijk

Fabian, Santiago de Chile

Positief: Comfort kamer
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Muy ruidoso
Muy buena ubicación, habitación amplia, pero ruidosa, sus dueños gritan mucho y no son muy gentiles. El desayuno es pequeño y no muy variado. lo mejor la cercanía a los atractivos turísticos de Florencia.

4/10 – Matig

Börje, småland

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
sommaren2015
väldigt lyhört hotell.(sopbilar 0600 på morgon)ingen engelsktalande personal. väldigt begränsad frukost.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A clean, comfortable room close to the train station and within walking distance of many sights.

8/10 – Goed

Jussara, Belo Horizonte

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótimo
Adoramos nos hospedar lá! Recepção (se não me engano Francesca), nos deu várias dicas, Sr. Giovanni muito atencioso e "uma peça rara". Quarto espaçoso, limpeza adequada, café da manhã com boas opções. Fica muito próximo da estação S.M.Novella o que auxilia muito para os que querem utilizar Florença como base para os passeios na toscana (como foi o nosso caso). Indicamos e voltaremos a ficar hospedados por lá!

8/10 – Goed

Sudha, Auckland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean hotel, helpfull staff.
The hotel is very close to Santa Maria Nouvella station - just about 7-9 minutes walk. Our room wasspacious and clean. The breakfast start was at 7:30 am but since we had to leave even earlier, they served us early.... very impressed indeed. And they kept our luggage for us.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Pobyt we dwoje
Hotel bardzo blisko centrum i głównych zabytków Florencji. 100 metrów do dworca co ułatwia podróż z walizkami. Ma to tez druga stronę : bardzo głośno jeżdżące autobusy i samochody. Wczesne pobudki dla turystów. Pokój niestety mały ale komfortowy i klimatyzowany. Minus za skromne śniadania.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

2/10 – Ontzettend slecht

Danielle, Toronto, Canada

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location, bad service
The hotel is conviniently located close to the train terminal. The hotel was clean but it is about it. The owners didn t speak anything but Italian. The breakfast was poor. We could hardly get any shampoo or soap for our room. The hotel was outdated and offered a very basis level of confort. It would rather be described as an hostel that an hotel per say. Even the only employee that could speak English didnt make any effort to satisfy us on any level.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed for 4 nights. Reasonable price, very close and convenient to train station and conference center in a good neighborhood (better than hotel in the other side of train station). Walking distance from all places of interests, since Florence is not a large city. Check in & out was in English and with good introduction to Florence. Room was comfortable and tidy. Warm and rich breakfast with Cappuccino every morning prepared by the old gentleman. The keys need to be stored in hotel without taking out, yet I felt safe since they were very alert every time I go in & out. Will stay again if revisit Florence.

10/10 – Uitstekend

William, Thompson, Ohio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and comfortable stay for the price.
We had a great stay at the hotel. The room was fine with a view of the street. Only steps away from the train station. The complimentary breakfast was outstanding. The staff was very friendly and helpful.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Very poor breakfast Check-out 10:30am is way too early Family-run business, friendly but the staff is not enough It's a guest house, NOT a hotel

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very comfortable. Good breakfast. Quiet neighbourhood. Very convenient location. Staff could not converse in English. Wi-fi connectivity was poor.

4/10 – Matig

Nathan, Minnesota

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Hotel was very close to the train station which was very nice, but the walls were extremely thin and heard lots of noise in our room, had trouble sleeping because of it. When we checked in, the gal at the front desk spoke English - we didn't see her the rest of the time and no one else that worked at the hotel spoke any English. This was mildly frustrating.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
위치가 너무 좋은 호텔
역과 너무 가까워서 위치는 너무 좋음. 주인아저씨가 영어를 못하지만 친절함.무뚝뚝해보이지만 친절하다.

6/10 – Redelijk

carlos rodolfo, chaco argentina

no pude pagar con tarjeta mi estadia .......
buena atencion del señor conserje .........pero no me acepto mi debito automatico de tarjeta maestro que la use en todo europa ......el me respondio que no le autorizo ...muy raro ...fue en el unico hotel que no me autorizoo ..