Dakterras

Beoordelingen van Hotel Villani

2 out of 5
Hotel Villani
Via Delle Oche 11, Florence, Toscana

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 123 van 265 beoordelingen" "
Gastenscore: 8 - Goed. 97 van 265 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 265 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 265 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 265 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tine, Leeuwarden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prachtig dakterras vlak naast de dom
De locatie is geweldig, vlak naast de dom. Prachtig dakterras. Kamers zijn verouderd en eenvoudig maar netjes, personeel is zeer vriendelijk.
3 nachten verbleven in oktober 2017
Reactie van ugo op 5 nov 2017
bedankt voor uw reactie

4/10 – Matig

Marijane

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I was very disappointed and will not stay here again. This was my 7th time in Florence. I know it very well. I chose the hotel because of the rooftop terrace and because it is close to the duomo. I did not know about the rules regarding the terrace with the duomo view and the bar mgr rudely asked me to leave. Told me to leave. I was upset and said no. He was angry because I had brought two Coke zeros that I’d purchased in reception. He has a $10 minimum and if I had known I had to buy them there I would have. Instead he was mean and scary. I never went up there again. Lorenzo at the front desk is outstanding.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kie

Positief: Personeel en service, voorzieningen
ローマ、ヴェネツィア、パレルモ、フィレンツェに滞在しましたが、このホテルが一番スタッフさんが親切で快適に過ごせました。 滞在中3〜4人スタッフの方と接しましたが全員笑顔で丁寧な印象でした。 また、目の前がドゥオモ広場という好立地で、特に屋上での朝食は本当に最高でした。こんなに素敵な朝食会場は初めてです。(室内でも食べられます) ジョットの鐘楼などは日中混むので朝イチで予約取りましたが、ホテルのすぐ目の前なので行きやすかったです。 部屋の窓からはドゥオモ広場とは反対側の景色が見えましたが、それも最高でした。目の前にGROMという有名なジェラート屋さんがあり、部屋に持ち帰って窓から景色を眺めながらジェラートを食べたのは良い思い出です。 イタリアのホテルには珍しく電気ケトルが置いてあったのも嬉しかったです。 駅からは少し歩くので、大きな荷物を持っている場合は歩くと少し大変かもしれません。フィレンツェは道路が石畳でできているのでスーツケースを引いて歩くのがしんどいです。 日本人として気になった点は、シャワー室が狭い点と、ドライヤーがかなり古いタイプで(おそらく埃で)くしゃみが出た点です。 他は特になく、値段も他のホテルに比べお手頃で、フィレンツェ旅行の際にはまた泊まりたいと思える最高のホテルでした。
2 nachten verbleven in mei 2024
Reactie van Lorenzo op 18 mei 2024
Thank you so much for this beautiful review. It is one of the most beautiful and detailed reviews we have received. We are very glad that you had a nice stay with us and that you enjoyed the hotel so much. We hope to see you again soon then.

10/10 – Uitstekend

Luca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room with the Duomo view was absolutely amazing, I couldn’t have ask for a better view of the Duomo
2 nachten verbleven in mei 2024
Reactie van Lorenzo op 12 mei 2024
Thank you so much Luca. We are so glad you enjoyed your room and the view. We are looking forward to welcoming you again.

8/10 – Goed

david

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent
1 nacht verbleven in april 2024

8/10 – Goed

Martín

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location steps from the duomo and a short walk to many attractions. Knowledgeable and helpful staff. Amazing rooftop balcony with an amazing view of the city center.
4 nachten verbleven in april 2024
Reactie van Lorenzo op 23 apr 2024
Thank you so much for this review. We are so happy you had a good time with us. Hope to see you soon.

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to a lot of sights..view from my room..breakfast was good for a light Italian breakfast
2 nachten verbleven in april 2024
Reactie van Lorenzo op 13 apr 2024
Thank you so much Donna for your review. It means a lot to us. We are so happy you enjoyed your stay. We hope to see you again someday soon.

8/10 – Goed

Neto

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in februari 2024
Reactie van Lorenzo op 11 feb 2024
Thank you so much. We are happy you enjoyed your stay. We are looking forward to welcoming you again in the future.

8/10 – Goed

Davina

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very safe, clean, and convenient place to stay. Our entire group enjoyed our stay; we would absolutely stay here again. My only suggestion for guests would be to learn how to use bidet because they run low on TP. 😂
7 nachten verbleven in december 2023

6/10 – Redelijk

Kerrie

Positief: Netheid, personeel en service
Very small space, very small! But ok for a couple of nights in the heart of Florence for one person. I didn’t like that check in was on 4th floor - nothing stopping anyone from coming in. And a lot of people stopping in entrance when it rained. Check in and staff were always friendly. Itty bitty lift but it did the job. You are going to hear the noise (the church bells!) but that’s part of being in Firenze! Great location close to all of the highlights plus restaurants and a great gelato place across the alley.
2 nachten verbleven in november 2023

4/10 – Matig

christian

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Desca
Hôtel bien situé mais compliqué à trouver et à atteindre en voiture pas de parking dispo à l'hôtel seule proposition de l'hôtel un coursier prend votre véhicule pour le garer ou ?? tarif 36€ par journée grande chambre et grand lit bonne literie PdJ correct situation de l'hôtel les fenêtres donnent sut le DUOMO le bac à douche et à revoir
2 nachten verbleven in oktober 2023

8/10 – Goed

Alfonso

1 nacht verbleven in oktober 2023
Reactie van Lorenzo op 31 okt 2023
Thank you so much Alfonso for this score. We are glad you enjoyed your stay.

10/10 – Uitstekend

Tyler

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would recommend
Great location, great view from room. Great view from rooftop bar, a little expensive for drinks up there. Decent breakfast you can eat on the rooftop in the morning. Friendly staff, good price for the area. Nothing fancy it’s old but nice.
2 nachten verbleven in oktober 2023
Reactie van Lorenzo op 9 okt 2023
Thank you so much Tyler for taking the time to write this review. We are delighted you enjoyed our hotel. We are looking forward to having you here again.

8/10 – Goed

Marie-Christine

3 nachten verbleven in september 2023
Reactie van Lorenzo op 23 sep 2023
Je vous remercie pour ce retour. Je suis sincèrement heureux que vous ayez passé un bon séjour chez nous. Nous espérons vous accueillir bientôt.

8/10 – Goed

Hernando

Positief: Personeel en service
Great location
1 nacht verbleven in augustus 2023
Reactie van Lorenzo op 8 aug 2023
Thank you so much Hernando. We hope to have you again as guests in the future.

10/10 – Uitstekend

Alexander

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The best view of il duomo form their terrace in all of Florence-simply unbeatable. Staff is friendly, attentive and helpful. My reservation came with breakfast included and not your typical continental breakfast- not just toast or a croissant and coffee. Eggs, fruit, juices, espresso machine,cold cuts, cereal, toast, croissants, yoghurt. -wonderful breakfast and a great way to start the day. Staff got me a taxi service to the airport after my check out.
12 nachten verbleven in juli 2023
Reactie van Lorenzo op 6 aug 2023
Dear Alexander, thank you so much for this review and your kind words. We are so happy to hear that you enjoyed your stay with us, and that our terrace, breakfast and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We’d love to welcome you back soon.

10/10 – Uitstekend

Cassiopeia

1 nacht verbleven in juli 2023
Reactie van Lorenzo op 23 jul 2023
Thank you very much for the score you gave us. We hope to have you as our guest again.

10/10 – Uitstekend

Jürgen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ich habe meinen Aufenthalt sehr genossen. Vor allem die zentrale Lage hat mir sehr gut gefallen. Das Personal war sehr freundlich und hilfsbereit.
3 nachten verbleven in juli 2023
Reactie van Lorenzo op 18 jul 2023
Vielen Dank für diese schöne Bewertung. Wir sind sehr glücklich, dass Sie einen schönen Aufenthalt hatten. Wir sehen uns bald wieder.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Mitten im Geschehen, alles zu Fuß erreichbar, Sauberkeit Top. Und die Dachterasse zum Frühstück 10/10
2 nachten verbleven in juli 2023
Reactie van Lorenzo op 18 jul 2023
Herzlichen Dank für diese Bewertung. Wir freuen uns, dass Sie einen tollen Aufenthalt hatten. Wir hoffen, Sie bald wieder begrüßen zu dürfen.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would recommend
Excellent location, fabulous views from rooftop bar, good continental breakfast and great service.
2 nachten verbleven in juli 2023
Reactie van Lorenzo op 18 jul 2023
Thank you for your review, it means a lot to us. We are happy that you enjoyed your stay and we are very pleased that you appreciated the view and the services provided. We hope to have you as our guest again.

8/10 – Goed

Marie-Claude

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super accueil. Endroit pour mettre mon sac à dos gratuitement.
1 nacht verbleven in juni 2023
Reactie van Lorenzo op 3 jul 2023
Nous vous remercions pour votre commentaire. Nous sommes heureux que vous ayez passé un bon séjour et nous espérons vous revoir bientôt.

8/10 – Goed

Shailesh, Beaverton

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient location, nice roof top view, super friendly staff. Bigger rooms as compared to other properties we stayed in Italy.
3 nachten verbleven in juni 2023
Reactie van Lorenzo op 25 jun 2023
Thank you so much for taking the time to write this review. We are glad you enjoyed your stay with us. We hope to see you back with us again.

8/10 – Goed

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One-night stay
The hotel is definitely recommended for budget travelers. I had a pleasant stay but the room and bathroom were on the smaller side. Although typical of European budget hotels. Staff was very accommodating and I didn’t have any problems.
1 nacht verbleven in juni 2023
Reactie van Lorenzo op 19 jun 2023
Thank you so much Matthew for sharing your experience. It’s much appreciated! We hope to see you again soon.

10/10 – Uitstekend

Rafael

1 nacht verbleven in mei 2023
Reactie van Lorenzo op 3 jun 2023
Thank you so much for your review. We are delighted that you spent a good time with us. We are looking forward to welcoming you again in the future.

10/10 – Uitstekend

Ruben Dario

4 nachten verbleven in april 2023
Reactie van Lorenzo op 7 mei 2023
Thank you so much for your review. We we are happy that you had a good stay at Hotel Villani. We hope to welcome you again in the future.

10/10 – Uitstekend

Alynn, Moncton

8 nachten verbleven in april 2023
Reactie van Lorenzo op 13 mei 2023
Thank you for sharing your opinion with us. We are delighted that you enjoyed your stay. If you would like to visit us again, please do not hesitate to contact us.

10/10 – Uitstekend

Zoe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved my stay at Hotel Villani. It is so well located, right in the central of Firenze, and the terrace is just incredible. Basic rooms but comfortable and the breakfast spread is very generous.
4 nachten verbleven in maart 2023
Reactie van Lorenzo op 21 mrt 2023
Dear Zoe, thank you so much for sharing your experience with us. I'm so glad to hear that you enjoyed your stay. We are looking forward to welcoming you again in the future.

10/10 – Uitstekend

José

2 nachten verbleven in maart 2023
Reactie van Lorenzo op 9 apr 2023
Muchas gracias por su comentario. Nos alegramos de que disfrutara de su estancia.

10/10 – Uitstekend

Ronald

6 nachten verbleven in februari 2023
Reactie van Lorenzo op 5 mrt 2023
Dear Ronald, thank you so much. We are delighted you spent a good time with us. It was a pleasure to meet you and we hope to welcome you again soon.

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Lorenzo op 6 mrt 2023
Thank you so much Jacqueline. We are beyond happy that your stay was to your liking. We hope to see you again in the future.

10/10 – Uitstekend

Cesar

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Increíble
Muy placentero agradable
1 nacht verbleven in december 2022
Reactie van Lorenzo op 22 dec 2022
Muchas gracias Cesar por la reseña. Nos alegramos de que haya disfrutado de su estancia. Esperamos volver a verle pronto.

10/10 – Uitstekend

Einar

Reactie van Lorenzo op 21 mei 2023
Thank you so much for giving us this score. We are beyond happy that the stay was to your liking. Do not hesitate to contact us if you want to stay here again. Take care.

6/10 – Redelijk

Rachel

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
Heat didn’t work, shower tiles cracked, but shower water heated quickly
2 nachten verbleven in november 2022
Reactie van Lorenzo op 27 nov 2022
Thank you Rachel for taking the time to write a review. We sincerely regret that your experience was less than perfect. We are trying to solve all issues in order to provide guests with the best possible stay. We hope you give us another chance soon, so we can share a more positive experience.

10/10 – Uitstekend

Romel, Indianapolis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location is amazing. Right next to the cathedral. You can literally see it out of the room. The terrace is another added bonus. You can see a beautiful view of the city from the terrace. I had some small issues with the shower water pressure and temperature but something which I won't use to dock a star because the location makes up for such an issue.
2 nachten verbleven in november 2022
Reactie van Lorenzo op 27 nov 2022
Thank you so much Romel for taking the time to write this review. We are delighted to hear that you had a positiveexperience with us and we apologize about the issues you experienced. We look forward to seeing you again soon.

10/10 – Uitstekend

Cristin, Newberry

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location. Rooftop balcony is stunning. Only feedback, it’s hard to find. Take a picture of the outside, to remind yourself. It’s inside with another hotel. So there not great signing outside. The view from our room was breathtaking. Oh one more thing, the Domo bell rings every hour on the hour starting at 7 AM. Since this hotel is so perfectly positions near the Domo. You’ll get to experience that bell like it’s in your front yard. So don’t plan on sleeping in…
2 nachten verbleven in november 2022
Reactie van Giorgia op 24 nov 2022
Thank you so much for your great review on us!We hope that you can come and stay here once once more, next year!

4/10 – Matig

YENIFER, Wallington

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten

10/10 – Uitstekend

JIN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, close to everything, with one of the most amazing view of the Duomo! Great and helpful staff. Great room and rooftop bar. Great value and recommended when visiting Florence.
Reactie van Lorenzo op 6 nov 2022
Thank you so much for your review. It really means a lot. We are delighted that you enjoyed our hotel and that you had a good stay. We hope to see you again soon.

10/10 – Uitstekend

Rosemary

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent staff and location!
1 nacht verbleven in oktober 2022
Reactie van Lorenzo op 29 okt 2022
Thank you Rosemary for posting this review. We are happy you spent a good time with us. We hope you’ll visit us again soon.

10/10 – Uitstekend

TAMIRES ARITA DE CASSIA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Boa
Foi boa em geral . Nos ajudaram em td!
3 nachten verbleven in oktober 2022
Reactie van Giorgia op 25 okt 2022
Grazie mille per il bellissimo commento e speriamo tanto averla ancora nostro ospite!

4/10 – Matig

Erskine

Reisde met partner
Positief: Personeel en service
This hotel is centrally located and in walking distance to all the museums, Ponte Vecchio, the Academy, and the high end shopping streets. Our room was ok except for the bathroom which was quite small with a tiny shower on a raised platform which was almost unusable. The breakfast was acceptable. The hotel is located on the 4th floor of the building but it has a small elevator which greatly helped us. The wifi worked very well. The hotel also has a rooftop terrace with a indoor bar and outdoor tables and chairs with an amazing view of Florence! We would stay here again if the bathroom was a bit bigger and more modern.
3 nachten verbleven in september 2022
Reactie van The Staff op 17 okt 2022
Dear Erskine,We really thank you for your great review and we hope to see you again next year! We'll absolutely try to find a solution to get our bathroom much comfortable and bigger in that room.

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of this place is perfect. Room 41 has an amazing painting on the ceiling and looks right at the cathedral and tower.
2 nachten verbleven in september 2022
Reactie van Lorenzo op 26 sep 2022
Thank you so much Thomas for taking the time to write this review. We are more than happy to know that you enjoyed your room and its view. Room 41 is actually the best room in our hotel and we are delighted that you spent your stay there. We look forward to seeing you again soon.

4/10 – Matig

Mike

Reisde met partner
Negatief: Personeel en service, voorzieningen
The property should not have been called a hotel, it was more of a B&B or motel. it was tough to get a hold of the property via messenger. Staff was helpful once we arrived. The wifi was spotty, bathroom outdated & shower curtain rubbed up against the toilet which also allowed water to easily flood the bathroom. Also, "panoramic view" was a bit of a stretch. Not exactly what we were expecting for how good the ratings were.
3 nachten verbleven in september 2022
Reactie van The staff op 17 okt 2022
Dear Mike,We are sad to read your review. Hotel Villani is a 2 star hotel with a great panoramic view, we hope you to have seen it from our rooftop.We absolutely try to solve all the problems with our bathroom and we hope to see you again.

6/10 – Redelijk

Niculae, Toronto

Positief: Personeel en service
Great area , walking distance to all the attractions, clean , quiet, but a tarnish hotel that it is just one star , 2 days in the row breakfast was NOT !!!!, like in Cuba they finish few things that they have , not even cups for coffee, in rest was just minimal and poor , definitely not recommend this hotel , Elena the cleaning lady , was running and trying to help and resolve the problems!!!!
6 nachten verbleven in september 2022
Reactie van Lorenzo op 26 sep 2022
Thank you for taking the time to write a review and for bringing these concerns to our attention. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

10/10 – Uitstekend

Sonja

4 nachten verbleven in september 2022
Reactie van The staff op 17 okt 2022
Thank you for your great score!We are looking forward to see you again!

4/10 – Matig

Matthew

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2022

10/10 – Uitstekend

Felix

Reisde met een groep
Positief: Netheid, personeel en service en comfort kamer
Florence trip
Very close to the Duomo and walking distance to main attractions. There is a terrace with a spectacular view of the Duomo and Battistero. The hotel is in a 4th floor. Owner Nicolas is charming and the staff of Lorenzo, Alessandro, Hernan, Denis and Ofelia are very helpful and friendly.
3 nachten verbleven in september 2022
Reactie van Lorenzo op 17 sep 2022
Hi Felix. Thank you so much for this amazing review. We are delighted that you liked the staff and that you enjoyed the view. It has been a pleasure to meet you. We hope to see you again in the future.

6/10 – Redelijk

Stefania

Negatief: Netheid
Tutto bene, a parte le pulizie, la mia camera era sporca e sul pavimento c'erano capelli e polvere, anche il bagno non era ben pulito. Altro disservizio, al mattino ho chiesto se potevo entrare in sala colazione con il cane e il signore in reception non sapeva cosa rispondere, quindi non ho potuto fare colazione. Ora, se si accettano i cani in una struttura, o li si fa entrare nell'area ristorante oppure restano in camera, peccato che io non potessi fare ne l'una ne l'altra cosa.
1 nacht verbleven in september 2022
Reactie van Lorenzo op 18 okt 2022
Gentile Stefania, apprezziamo molto che abbia voluto dedicare del tempo per fornirci un suo feedback. Ci dispiace che la sua esperienza non sia stata delle migliori. Ci impegniamo al massimo per soddisfare le esigenze dei clienti e garantire loro un piacevole soggiorno. Useremo la recensione per migliorare e per garantire che non accada di nuovo.

8/10 – Goed

Arturo

Reisde met familie
Positief: Netheid, voorzieningen
El hotel es muy viejo pero por el precio y cercanía a los puntos turísticos vale la pena. Las habitación era vieja, no dejaron mucho jabón o shampoo. Eso si la terraza tiene una muy buena vista y todo queda muy cerca a pie.
1 nacht verbleven in september 2022
Reactie van Giorgia op 25 okt 2022
Gracias por la reseña, intentaremos mejorar y esperamos poder volver a verla durante el 2023.

10/10 – Uitstekend

Filmer Catalino V

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wrong information in the expedia app. According to the app, check in is at 11:30 am and check out is at 11:00 am. The real check in time is 2:00 pm and check out time is 10:30 am. The receptionist was very friendly and helpful. Hotel is very close to the Cattedrale di Santa Maria del Fiore. Nice rooftop view.
1 nacht verbleven in september 2022
Reactie van Lorenzo op 6 sep 2022
Thank you so much for this review. There was a problem with Expedia and it was not updated. We made the changes. Now the times are correct. We are very happy you enjoyed our staff and the location. We hope to welcome you again.

8/10 – Goed

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, amazing place for gelato right beside it. Great views. Staff were welcoming. Breakfast was simple but good.
5 nachten verbleven in augustus 2022
Reactie van Lorenzo op 22 aug 2022
Thank you very much for this review. We are glad you had a good stay at Hotel Villani. We hope to see you again soon.