Een seizoensgebonden buitenzwembad

Beoordelingen van Super 8 by Wyndham Florence

2 out of 5
Super 8 by Wyndham Florence
1832 1/2 Lucas Street, I95 Exit 164, Florence, SC

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 273 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 284 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 182 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 105 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 156 van 1000 beoordelingen" "

7,0/10

Netheid

7,8/10

Personeel en service

6,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Marielle

Reisde met partner
Negatief: Personeel en service
Room need an update. They say they have breakfast but I call coffee and cereal not breakfast. No bread at all. Frontdesk door was closed when checking out. We just had 'breakfast' there. Ticket booth like to check out, did not feel friendly to me. Location is not Super8 worthy.
1 nacht verbleven in mei 2023
Reactie van Manager op 30 mei 2023
Hello Marielle, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Redelijk

Mario

Reisde met een groep
Positief: Netheid, personeel en service
.
1 nacht verbleven in mei 2024
Reactie van Guest Relations Management op 15 mei 2024
Hi Mario! A 3 out of 10 rating tells us your experience wasn't what you hoped for. We sincerely apologize. We value your feedback and strive to continuously improve. Thank you for letting us know about your stay.

2/10 – Ontzettend slecht

Brian, Victoria

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This Property is NOT what the Pictures Show or the Reviews Posted. There where Broke down vehicles on Property and people Living Next Door at the Other Horrible Hotel
3 nachten verbleven in mei 2024
Reactie van Guest Relations Management op 14 mei 2024
Hi Brian! We understand your extreme disappointment and frustration. Our sincerest apologies that the property fell far short of the expectations set by our photos and previous reviews. We take guest feedback very seriously, and your experience is absolutely unacceptable.The presence of broken-down vehicles and unsavory conditions next door is unacceptable and does not reflect the standards we aim to deliver. We'll be investigating these issues thoroughly to ensure they're addressed immediately.We're committed to regaining your trust and ensuring future guests have a positive experience.

8/10 – Goed

Christopher

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Guest Relations Management op 14 mei 2024
Hi Christopher! A 4 out of 5 rating tells us you had a mostly positive experience, but there might have been a minor detail that kept it from being perfect. We appreciate your feedback and are always looking for ways to exceed expectations. Thank you for choosing us!

8/10 – Goed

Thomas

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was well worth the money
1 nacht verbleven in mei 2024
Reactie van Manager op 4 mei 2024
Hello Thomas,We are delighted to hear that you found value in your stay with us. Guest satisfaction is our top priority, and we aim to provide a memorable experience for all our visitors. Should you have any further feedback or suggestions, please feel free to reach out to our management team.

8/10 – Goed

Karine

Tout est ok
1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello Karine,Nous sommes ravis d'apprendre que tout s'est bien passé pendant votre séjour. Votre satisfaction est notre priorité. N'hésitez pas à nous contacter pour toute autre question ou préoccupation.

10/10 – Uitstekend

Richard

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello Richard,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another exceptional stay.

10/10 – Uitstekend

Robin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's great for 1 night stays, woyld need upgrade on mattresses for longer stays. Orherwise very nice
1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello Robin,We appreciate your feedback regarding our mattresses and will share it with our team for future improvements. Thank you for highlighting the positives of your stay; we hope to welcome you back soon for an even better experience.

8/10 – Goed

Maria

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
We found dead roaches in our rooms and it smelled like mildew.
1 nacht verbleven in april 2024
Reactie van Guest Relations Management op 24 apr 2024
Hi Maria! We apologize for the inconvenience you experienced during your stay. The presence of dead roaches and a mildew smell is certainly not acceptable, and we understand the impact this had on your experience.Rest assured, we take issues like these seriously and will address them with our housekeeping and maintenance teams immediately to ensure that such problems are resolved promptly and effectively.We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these concerns to our attention.

6/10 – Redelijk

Leonard C

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice property, clean with ample parking. I was disappointed that the staff would not honor the price I was given when I made the reservation. The staff added $8 because I requested a non-smoking room. If the company wants to add this bogus charge they should disclose it on line.
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Leonard C, We appreciate your positive feedback on our property and parking facilities. Pricing can vary based on specific requests and additional charges may apply. We recommend all guests review the terms and conditions of their reservation for full transparency on pricing details. Feel free to reach out to our management team for further clarification on this matter.

8/10 – Goed

Bonnie

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dog friendly, right off highway I95, friendly staff.
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello Bonnie,We are delighted to hear you found our hotel to be conveniently located and enjoyed our pet-friendly policy. Our team strives to provide exceptional service to all our guests. If you have any concerns or feedback, please feel free to reach out to our management team directly.

8/10 – Goed

Diane

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
L’intérieur du micro onde navait pas été lavé après usage
1 nacht verbleven in april 2024
Reactie van Guest Relations Management op 16 apr 2024
Hi Diane! Thank you for your feedback and the positive rating. We're glad that your stay was largely enjoyable, but we apologize for the oversight regarding the cleanliness of the microwave in your room. This is certainly not up to our usual standards, and we have addressed this with our housekeeping team to ensure a thorough cleaning of all amenities in our rooms.We appreciate you bringing this to our attention as it helps us improve our service. We hope to welcome you back soon and provide an even more satisfying experience. Thank you for choosing to stay with us!

10/10 – Uitstekend

daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bon service jai demander de transferer de chambre
1 nacht verbleven in april 2024
Reactie van Guest Relations Management op 15 apr 2024
Hi Daniel! Thank you for your excellent rating and for highlighting the good service you received during your stay. We're pleased to hear that our team was able to accommodate your request to transfer rooms smoothly. It's always our goal to ensure your comfort and satisfaction. We appreciate your feedback and look forward to your next visit, hoping to continue providing great experiences.

10/10 – Uitstekend

Shanequa

4 nachten verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Shanequa,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience!

6/10 – Redelijk

Melba

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Monica at the front desk was AWESOME
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 12 apr 2024
Hi Melba! Thank you for taking the time to share your experience with us. It's fantastic to hear that Monica made such a positive impact during your stay! We're proud to have her on our team and will certainly pass along your kind words to her. We appreciate your three-star rating and would love to hear more about how we might improve our services to enhance your next visit. We look forward to welcoming you back and aiming for that five-star experience!

2/10 – Ontzettend slecht

Michael

Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van Guest Relations Management op 12 apr 2024
Hi Michael! We're truly sorry to see that your experience with us was not satisfactory, as reflected in your 1 out of 5 rating. We apologize for any shortcomings in the service you received and are eager to understand the specific areas where we failed to meet your expectations. Your feedback is crucial for us to improve and provide all our guests with an exceptional experience. Please contact us directly with any further comments or details about what went wrong during your stay. We are committed to rectifying these issues and hope you will give us another chance to prove our commitment to your comfort and satisfaction.

10/10 – Uitstekend

Meg

1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello Meg,We are delighted to hear that you had an exceptional stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back soon.

10/10 – Uitstekend

Claude

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Claude,We're glad to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly.

10/10 – Uitstekend

Donna, Chelmsford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The workers were really nice and helpful
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 4 apr 2024
Hi Donna,We're delighted to hear that you found our staff to be friendly and accommodating during your stay at our hotel. Providing exceptional service is our top priority, and we're thrilled that our team's efforts left a positive impression on you. We'll be sure to pass along your kind words to our staff as recognition of their hard work and dedication to ensuring our guests have a memorable experience. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.

8/10 – Goed

Egor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 4 apr 2024
Hi Egor,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Steven

Positief: Voorzieningen
Only place to sit in the room was a computer chair or the bed. Other than that it was clean nice staff and adequate
1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello Steven, We appreciate your feedback on our clean room, nice staff, and overall stay. Should you have any future preferences regarding room amenities, please feel free to reach out to our team directly. Your comfort is important to us, and we look forward to welcoming you back for another satisfactory stay.

2/10 – Ontzettend slecht

Christian

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tres sale je ne prendrais jamais une douche dans cette chambre. A éviter
1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello Christian, Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes. Votre avis est important pour nous, nous vous encourageons à contacter notre direction pour toute préoccupation future.

10/10 – Uitstekend

Jing

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in maart 2024
Reactie van Guest Relations Specialist op 4 apr 2024
Hi Jing,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 – Uitstekend

Lisa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Since I only needed a room for one night, I was pleased the stay was inexpensive , the room was clean and the staff were friendly. Plus there were numerous dining locations close by the motel.
1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello Lisa,We are delighted to hear that you enjoyed the cleanliness of your room, the affordability of your stay, and the friendliness of our staff. It's great that our convenient location near various dining options added to your experience. Your positive feedback is appreciated and we hope to welcome you back in the future.

10/10 – Uitstekend

andre, saint eustache

Reisde met partner
Positief: Voorzieningen
Good price
1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello andre,We are pleased to hear that you found our pricing to be satisfactory during your stay. Our goal is to provide value for our guests, and we appreciate your feedback. If you have any other comments or suggestions, feel free to reach out to us.

8/10 – Goed

pascal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Correct pour le prix
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 29 mrt 2024
Hi Pascal! Thank you for your feedback. We're glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and affordable stay for all our guests. If there are any areas where you believe we can improve to enhance your experience and earn that extra star next time, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon.

4/10 – Matig

Karla

1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 16 apr 2024
Hi Karla! We are genuinely concerned to receive a rating of 2 out of 5 and sincerely apologize for any shortcomings in our service or facilities. Each guest’s experience is important to us, and clearly, we have missed the mark. We would appreciate it if you could share specific aspects of your stay that were unsatisfactory. This information is critical for us to ensure that such issues are addressed effectively. We hope you will consider giving us another opportunity to provide you with the quality stay you deserve.

6/10 – Redelijk

Vishal

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
It wasn’t a great experience. No soap is bathroom. 2 towels among 4 people. Multiple Bulbs missing. Nothing that can’t be dealt with but overall not great recommendation.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 27 mrt 2024
Hi Vishal! Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement. Rest assured, we will address the issues you mentioned regarding the lack of soap, insufficient towels, and missing light bulbs to ensure a more comfortable experience for our future guests. We appreciate your honest review and hope to have the opportunity to exceed your expectations in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 – Matig

Amy

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Curtains either had blood or pasta sauce on them. The bath tub had hair clogging the drain. Literally didnt take a shower because of how gross it was.Pool was disgusting. people begging for money or cigarettes.
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Amy,We appreciate your feedback and regret to hear about your experience. Your concerns have been noted for our team to address appropriately. We strive to maintain high cleanliness standards in all areas of the hotel and will take steps to ensure improvements are made. Thank you for bringing this to our attention.

10/10 – Uitstekend

Lisette

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello Lisette,We are stoked to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon for another fantastic stay!

4/10 – Matig

donna

Reisde met huisdieren, Reisde met partner
Negatief: Netheid
Burn holes on blanket. Chair was dirty. Carpet was dirty. We have a small dog she did pee underneath the sink and was only 2 inches round and so we lost our $100.00 Deposit
3 nachten verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello donna, We appreciate your feedback and apologize for any inconvenience during your stay. Our housekeeping team works diligently to maintain cleanliness, and we will address your concerns with them. For any billing inquiries, please reach out to our management team directly.

8/10 – Goed

Celine

Reisde met familie
Free breakfast but just cereal and coffee Anc yogourt The clerck was sleeping to open door we have ring
1 nacht verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello Celine,We appreciate your feedback on the breakfast offerings and service encountered during your stay. We'll share your comments with our team for improvement. Please feel free to reach out to our management for any further concerns regarding your experience.

2/10 – Ontzettend slecht

Todd

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very dirty in room. Room smelt of smoke. People outside on 2nd floor balcony smoking dope. Come and go traffic all night. Tub faucet dripped all night. Toilet handle broke off. Carpeting disgusting. Would have left if not for late night arrival. Breakfast non existent. Hate to sound negative but this place was not up to Super 8/Wyndham standards
1 nacht verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello Todd, We appreciate you sharing your experience with us. We encourage guests to reach out to management during their stay to address any concerns, allowing us the opportunity to make it right. Your feedback is valuable as we continuously work to enhance our guests' experiences.

10/10 – Uitstekend

KIMS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 20 mrt 2024
Hello KIMS,We are delighted to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service to all our guests and we look forward to welcoming you back soon.

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
the only thing that comes to mind is the toilet was loose , overall for the price it was a good value for a single night use , the staff i interacted with was awesome ..
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Daniel,We appreciate your feedback on your recent stay. We are glad to hear you found our staff awesome and the value good for your single night. We have noted your comment about the toilet and assure you we will address it accordingly.

8/10 – Goed

Travis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
good stay
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Travis,We are pleased to hear that you had a good stay with us. It is always our aim to provide a positive experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

4/10 – Matig

Nahomy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tv remote doesnt work light switch doesnt work bathroom was clearly not cleaned out toilet wasnt flushed shower was dirty
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 13 mrt 2024
Hi Nahomy! We're truly sorry to hear about the issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the TV remote not working, the malfunctioning light switch, and the cleanliness issues in your room. Providing a comfortable and clean environment for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in this regard. Rest assured, we take your feedback seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified promptly and do not recur in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope you will consider giving us another chance to exceed your expectations on a future visit. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we would welcome the opportunity to regain your trust.

6/10 – Redelijk

Jinney

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
room was in disrepair, telephone didn't work dead insects in bath tub
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 12 mrt 2024
Hi Jinney! Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. It's concerning to hear about the condition of your room, including the disrepair and the presence of dead insects in the bathtub. Providing clean and well-maintained accommodations is a top priority for us, and we apologize for falling short in this regard. Your comments have been shared with our housekeeping and maintenance teams to address the issues promptly and ensure that similar incidents do not occur in the future. We value your feedback as it helps us identify areas for improvement, and we appreciate your patience and understanding. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 – Uitstekend

Lisette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tres belle chambre renover grande pratique jaime bien cette place La proprietaire super gentille et accomodante Tres appreciee Je recommande !!! Qualite prix top !!!
4 nachten verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Lisette,We are pleased to hear that you enjoyed our renovated rooms and found our owner to be accommodating. Thank you for recommending us! Your positive feedback is highly appreciated.

8/10 – Goed

Alain

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
correct
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 8 mrt 2024
Hi Alain! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

8/10 – Goed

gordon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
one light bulb burned out in lamp; one light bulb missing from lamp; maintenance got me 2 light bulbs. breakfast very simple: package oatmeal, yougart, coffee, OJ, apple juice, 2 cereals,2 coffees, tea, milk. Good, but not really too fancy.Clean dineing area. clean room.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 7 mrt 2024
Hi Gordon! Thank you for your feedback. We're glad to hear that you found our hotel to be clean and that our maintenance team was able to promptly assist with replacing the light bulbs. We appreciate your comments regarding our breakfast offerings. While we strive to provide a satisfying breakfast experience for our guests, we understand that our selection may not meet everyone's preferences. Your feedback is valuable to us, and we'll take it into consideration as we review and make improvements to our breakfast options. It's great to hear that you found our dining area and room to be clean. Providing a comfortable and clean environment for our guests is important to us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 – Goed

ARLENE

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Conveniently located and inexpensive for a night along our travel route
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 7 mrt 2024
Hi Arlene! Thank you for your feedback. We're pleased to hear that you found our hotel conveniently located and reasonably priced for a stop along your travel route. Providing convenience and value for our guests is important to us, and we're glad that we met your expectations in this regard. If there are any areas where you feel we could further enhance your experience during future stays, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.

4/10 – Matig

Howard, Ventnor

Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in desk was an outside window. It was clear the property depends on local weekly or monthly guest. Cash deposits were demanded for local people.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 7 mrt 2024
Hi Howard! We're sorry to hear about your experience during your recent stay. We apologize for any inconvenience or discomfort caused by the check-in process and the policy regarding cash deposits for local guests. Our goal is to provide a welcoming and convenient experience for all our guests, regardless of their length of stay or method of payment. We regret if we failed to meet your expectations in this regard. Your feedback is valuable to us, and we will review our policies and procedures to ensure that they align with our commitment to providing a positive guest experience for everyone. We appreciate you bringing these matters to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or address your concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.

10/10 – Uitstekend

Lisette

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel Good price I like it Le personnel super !!
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 5 mrt 2024
Hi Lisette! We're delighted that you enjoyed your stay with us! We work hard to provide a pleasant experience for all our guests and provide a value for your money. Your kind words about our staff encourage us immensely. We hope to see you again soon for another excellent experience. Thank you so much for taking the time to leave a review!

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was clean and the bed was comfortable. Missing in the room was a clock.
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 5 mrt 2024
Hi Robert! Thank you for sharing your feedback with us, and for choosing to stay with us. We're glad to hear that you found our rooms clean and our beds comfortable during your recent stay. Maintaining a high standard of cleanliness and comfort is one of our top priorities, so it's always rewarding to receive positive feedback in these areas. We apologize for any inconvenience caused by the absence of a clock in your room. Your feedback is important to us, and we'll certainly take it into consideration as we continue to improve and enhance the amenities we offer to our guests. We appreciate you bringing this to our attention, as it helps us to identify areas where we can make positive changes to enhance the overall guest experience. Thank you once again for your feedback, and for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 – Ontzettend slecht

Jordan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Relations Management op 5 mrt 2024
Hi Jordan! We're truly sorry to hear about your disappointing experience during your recent stay, as reflected in your rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or discomfort you experienced. Your feedback is invaluable to us, and we take it seriously in our efforts to improve. We will address the issues you've raised to prevent similar occurrences in the future. We understand if you're hesitant, but we hope you'll consider giving us another chance to provide you with the exceptional service and comfort you deserve.

4/10 – Matig

dianne

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Price was good but disappointed it condition of the property compared to another hotel we use when traveling to and from FL that’s priced the same, in same location but it was sold out. I was willing to try super 8 since it was also linked to Wyndham and are usually ok. The room just did not feel clean maybe just due to needing updates. The room fragrance was entirely too strong causing a headache and burning eyes soon after checking in and seemed to be masking a bad odor (urine?). I did not feel comfortable not wearing shoes on the carpeting. My first impressions of property exterior & grounds that it needs cleaned up and fresh paint and the window to check in at felt shady and unsafe.
Reactie van Manager op 3 mrt 2024
Hello dianne,We appreciate your feedback and apologize for falling short of your expectations. We will share your comments with our team for further review and improvement opportunities. Our guests' comfort and safety are paramount, and we will address the concerns you've raised accordingly. We hope you consider staying with us again in the future for a more positive experience.

10/10 – Uitstekend

joe

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in februari 2024
Reactie van Guest Relations Management op 2 mrt 2024
Hi Joe! Thank you for your positive feedback! We're pleased to hear that you had a good experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your rating and hope to have the opportunity to welcome you back in the future!

8/10 – Goed

Carlos

Reisde met partner
Positief: Personeel en service
Clean room
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Carlos,We're glad to hear you found your room clean! Our housekeeping team works diligently to ensure a comfortable stay for all our guests. Your feedback is appreciated and we hope to welcome you back again soon. Thank you for sharing your experience with us.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Acceptable with this price! Good services!
1 nacht verbleven in februari 2024
Reactie van Guest Relations Management op 19 feb 2024
Hi Hien! Thank you for your feedback! We're glad to hear that you found our hotel to be acceptable given the price and that you appreciated the good services provided during your stay. Your satisfaction is important to us, and we're grateful for your support. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!