Luxe beddengoed, een kluis op de kamer, een bureau
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Beoordelingen van Hampton Inn Decatur/Forsyth

2.5 out of 5
Hampton Inn Decatur/Forsyth
1429 Hickory Point Drive, Forsyth, IL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 307 van 645 beoordelingen" "
Gastenscore: 8 - Goed. 204 van 645 beoordelingen" "
Gastenscore: 6 - Redelijk. 67 van 645 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 645 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 645 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Corey

It was cool to me
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Karin

1 nacht verbleven in mei 2024

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
The hotel is very easy to find. The room was quiet and comfortable. Road construction on Highway 51 slowed things down right around the hotel. The staff was friendly. Our room only had one bath towel when we checked in. When I called the front desk she told me their washer had been broken. I had to go down to the desk to get more towels.
1 nacht verbleven in april 2024
Reactie van General Manager op 30 apr 2024
Thank you for your feedback. I appreciate your comments and will share them with the team.

6/10 – Redelijk

Susan

1 nacht verbleven in april 2024

10/10 – Uitstekend

Breann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jeannie op 23 apr 2024
Thank you so much for your positive review. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

10/10 – Uitstekend

Stanley

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Jeannie op 16 feb 2024
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was pleasant. We look forward to seeing you again soon.

6/10 – Redelijk

Brad

Negatief: Staat van de accommodatie en faciliteiten
I don’t know why but when I been booking thru Expedia lately I’ve been getting handicap rooms. Not happy about this!!!!
1 nacht verbleven in februari 2024
Reactie van Jeannie op 15 feb 2024
Thank you for your feedback. Our hotel only has 2 single queen rooms and for some reason other websites have us having more than 2. So we become oversold on single queens and we have to give out different room types that are similar or better than what you booked. Most of the time its either a king size room and if we are out of those then it will be either a handicap single queen or a handicap king. If there is anything else that we can do to make your stay better, please let us know.

4/10 – Matig

Stephanie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Had to switch rooms had hair in 1 bed and grass in they other bed. The cleanliness of hotel was not good at all. The toilet was not cleaned. I had to wipe it down with clorox wipes. At this point i refuse to tell the front destk attended anything else. I was very disappointed!!
2 nachten verbleven in februari 2024
Reactie van Jeannie op 12 feb 2024
Thank you for your review. I am so sorry that your room was not cleaned how it was supposed to. I would offer you a discount or even points if you were a Hilton Honors member. I will talk with housekeeping to ensure that this does not happen again.

6/10 – Redelijk

Madelyn

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Jeannie op 29 jan 2024
Thank you for your feedback. I apologize that your recent stay was not satisfactory. We would love to hear how we could have made it better for you and for any future stays. We hope to see you again soon.

8/10 – Goed

Kathy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very nice stay
My family wanted a little get a way in this cold weather it was a very clean hotel; pool was a little cold, but kids enjoyed it, we were a little disappointed no waffles in the morning, but we survived. Overall a very nice stay. ordered pizza from Pizza Factor it was awesome.
1 nacht verbleven in januari 2024
Reactie van Jeannie op 24 jan 2024
Thank you so much for your positive review. We are so happy that you enjoyed your stay with us. I do apologize that we did not have any waffles for you. We do hope that you come back and see us again soon.

10/10 – Uitstekend

Stephane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Jeannie op 24 jan 2024
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

8/10 – Goed

LARRY

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Visiting Relatives
5 nachten verbleven in december 2023
Reactie van General Manager op 4 jan 2024
Thank you so much for taking the time to rate us.

10/10 – Uitstekend

Linda

1 nacht verbleven in december 2023
Reactie van Jeannie op 26 dec 2023
Thank you so much for your positive review. We are so happy that your stay with us was very pleasant. We look forward to seeing you again.

6/10 – Redelijk

Roger

1 nacht verbleven in december 2023
Reactie van Jeannie op 26 dec 2023
Thank you so much for your review. We are happy to hear you had a good stay with us. We would love to know if there was anything we could do better for your next stay with us. Hope to see you again soon.

8/10 – Goed

Michelle

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Jeannie op 20 dec 2023
Thank you for your positive review. We are so happy to hear that you had a good stay with us. Please let us know how we can make it better for you for future stays.

6/10 – Redelijk

James

Reisde met familie
Positief: Personeel en service
Nothing out of the ordinary, after Biden's covid crap, pretty much all businesses suck.
1 nacht verbleven in december 2023
Reactie van Jeannie op 20 dec 2023
Thank you for your feedback. We are so sorry to hear that your stay with us was not what you expected. Please let us know how we can make it better for you in the future.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Jeannie op 20 dec 2023
Thank you for your positive feedback. We are so happy to hear that you had a pleasant stay with us. We look forward to seeing you again in the future.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service
Never coming back
Evening staff was nice. Morning staff was rude and on a power trip. I go to Decatur for business often and will never be back here.
1 nacht verbleven in december 2023
Reactie van Jeannie op 20 dec 2023
Thank you so much for your feedback. We are so sorry to hear that your stay with us was less than satisfactory. We would love to hear how we could have made it better.

8/10 – Goed

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Jeannie op 20 dec 2023
Thank you for your feedback. We are so happy to hear that your stay with us was pleasant. Please let us know if there is anything that we can do to make your next stay with us better. Hope to see you again in the future.

2/10 – Ontzettend slecht

Ronald

Reisde met familie en kleine kinderen
We found bed bugs in the room we stayed for 3 nights and when we took a picture of the bed bugs and showed it to the front desk worker they changed your room and then was told we would get a refund when the refund never came we contacted the hotel then we was told they would only refund us for only one night
3 nachten verbleven in november 2023
Reactie van General Manager op 8 dec 2023
I do apologize for any miscommunication. However, you changed rooms and stayed an additional two nights. I was happy to adjust off the first night for you. I appreciate your feedback.

2/10 – Ontzettend slecht

William

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was charged a 5 dollar “parking” fee because I booked through Orbitz?? Never have I paid this. But she insisted and wouldn’t refund my charge. Seems like a money grab to me. Also the 50 dollar “incidental” deposit is ridiculous for this property in the condition that it is.
1 nacht verbleven in december 2023
Reactie van General Manager op 8 dec 2023
I'm sorry you were disappointed. I will gladly refund your parking fee. The incidental deposit is standard and refundable.

2/10 – Ontzettend slecht

Rene

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
Staff was rascist and rude, did not wanted to cooperate. Requested blankets and pillows. According to them they ran out of pillows and only offered one blanket when I need it 2.Also the manager keep saying to check in the room for blankets when they told me to go downstairs for blankets. When I suggested that she can go and check she told me that she was not housekeeping. Very bad experience.
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Thank you for your feedback. I'm not sure who you interacted with, but I do have a lot of cheerful, caring folks working for me. I'm so sorry for your experience and will share your comments with the team.

10/10 – Uitstekend

William

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room and lobby/dining area. Front desk accommodated us with the use of the lobby table and chairs to have pizza with our family. They also brought us roll away bed for and extra grandchild to stay with us.
3 nachten verbleven in november 2023
Reactie van General Manager op 29 nov 2023
I'm so happy that you enjoyed your stay. Thank you for taking the time to submit a survey.

2/10 – Ontzettend slecht

Gary

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible breakfast, they added a charge for parking after the fact!! We will NEVER STAY THERE AGAIN!!!
2 nachten verbleven in november 2023
Reactie van General Manager op 29 nov 2023
I'm so sorry that you were disappointed with your stay., We do charge a 5 parking fee. I appreciate your feedback and will share your comments with the team.

10/10 – Uitstekend

Saudia

1 nacht verbleven in november 2023
Reactie van Jeannie op 24 nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was great. Front desk was very helpful about the location and stay. Stayed here multiple times.
1 nacht verbleven in november 2023
Reactie van Jeannie op 23 nov 2023
Thank you so much for your positive review. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
I booked two rooms with my hotels.com account. When I arrived they said they only had one room in my name. I showed her my confirmation email and she was no help. When I booked the rooms it asked for the name of an adult staying in the second room. After calling I found out the other room was in this name. Then, we got situated and discovered a pee stain on one bed. An unknown dark yellow stain on the other bed. And a huge stain on the window covering. There was also an unbearable odor in the room. We were able to switch our room and the new room was much better. We had to end up getting a room for another night. This time the room was in a different name. They ended up overcharging for two nights instead of one. I think I will stick to Holiday Inn. A little more pricey but worth it.
1 nacht verbleven in november 2023
Reactie van Jeannie op 23 nov 2023
Thank you for your feedback. I apologize about the mix up with your reservations and I am so happy that we could figure it out for you. I also apologize that your room was not clean upon arrive. Unfortunately, since you booked through a 3rd party, we have no control over that price they gave you. If you added another night through us, we do no price match our rates are set. Thank you for choosing Hampton Inn by Hilton. We hope to see you again.

6/10 – Redelijk

Quanisha

1 nacht verbleven in september 2023
Reactie van Jeannie op 19 nov 2023
Thank you for your feedback. We are sorry to hear that your stay with us was less that satisfactory. We love to hear how we can make things better for you so that if you come again things will be better.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check-in was quick and painless, staff were very friendly. Had a little scare when we got to the room and the bed had loose pillow cases. The housekeeper had just gone to get a new pillow and we happened to get to the room before her. Plenty of shopping in the area, and you definitely shouldn't go hungry. Numerous choices of places to eat.
1 nacht verbleven in november 2023
Reactie van Jeannie op 19 nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Place to Stay
We had a good stay in this hotel, which was clean, comfy, and had a tasty breakfast. The employees we interacted with were all friendly.
2 nachten verbleven in november 2023
Reactie van Jeannie op 16 nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was pleasant. We do hope we will see you again soon.

4/10 – Matig

Michelle Kate

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
I did book a reservation for just a night. The ambiance outside of the hotel looks super nice, when we got in, front desk were not approachable. We got in our room, I am just ready to lay down abd saw a stains in my comforter and the we can hear running kids outside till midnight, you can hear heavy footsteps in the second floor too. It was my first time staying in hampton and will never book this place again.
1 nacht verbleven in november 2023
Reactie van General Manager op 13 nov 2023
I'm so sorry for your experience. I was the one who addressed the kids who were being loud above you. I was hoping they had become quieter after I spoke to them.

4/10 – Matig

Christina L

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Jeannie op 23 okt 2023
Thank you for your review. I apologize that your stay wasn't as pleasant as it should have been. I would love to hear how we could have made it better for you. I hope to see you again in the future.

8/10 – Goed

Karen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Soapbox review
Bar soap in shower had long black hair on it. Other than that things were good.
1 nacht verbleven in oktober 2023
Reactie van Jeannie op 9 okt 2023
Thank you for your feedback. We are so sorry that that was left in your shower when you arrived. I will pass this along to my housekeeping staff to ensure that this doesn't happen again in the future. I am happy to hear that the rest of your stay was pleasant. We do hope to see you again in the future.

2/10 – Ontzettend slecht

Pete

Zakenreiziger
Negatief: Personeel en service
No room upon arrival. Still not credited. Could it be worse?
1 nacht verbleven in september 2023
Reactie van Jeannie op 2 okt 2023
We apologize that we did not have a room for you upon arrival. We did waive all the fees, so we did not charge you. You will have to get ahold of Expedia about getting a refund from them.

4/10 – Matig

Bob

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Jeannie op 2 okt 2023
Thank you for your review. I apologize your stay wasn't more pleasant. Any feedback about your stay is appreciated. We hope to see you again in the future.

8/10 – Goed

Duane

Reisde met familie
Positief: Voorzieningen
Pro: Room was clean and comfortable. Breakfast was good. Con: Hallway carpet was dirty and took away from appearance of property. American Flag flying in front of building was a good thing but as a veteran, I was disappointed to see that the flag was faded and tattered.
1 nacht verbleven in september 2023
Reactie van Jeannie op 2 okt 2023
Thank you for your positive feedback. I am happy to hear that your stay was good. Yes, we are due for an upgrade soon so that we can be fully up to standards. We do also have a flag ordered. We hope to see you again soon.

4/10 – Matig

Jamie

Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a 3 star hotel, more like a 2 star Time for renovation
1 nacht verbleven in september 2023
Reactie van Jeannie op 2 okt 2023
Thank you for your feedback. I am so sorry your stay wasn't pleasant. We are due for an upgrade its just a matter of when they will start. We hope we will see you again in the future after all is done.

10/10 – Uitstekend

Chakka

1 nacht verbleven in september 2023
Reactie van Jeannie op 2 okt 2023
Thank you so much for your positive review. We are so happy that your stay with us was enjoyable. We hope to see you again soon.

10/10 – Uitstekend

Rebecca

1 nacht verbleven in september 2023
Reactie van General Manager op 20 okt 2023
I'm so happy that you enjoyed your stay. Thank you!

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Jeannie op 25 sep 2023
Thank you so much for your positive feedback. We are so happy to hear you had such a pleasant stay with us. We look forward to seeing you again soon.

10/10 – Uitstekend

Dion

2 nachten verbleven in september 2023
Reactie van General Manager op 21 sep 2023
Thank you for taking the time to rate us.

10/10 – Uitstekend

CARRI

1 nacht verbleven in september 2023
Reactie van Jeannie op 13 sep 2023
Thank you so much for your positive review. We are so happy to hear that your stay was us was great. We look forward to seeing you again soon.

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Jeannie op 13 sep 2023
Thank you so much for your feedback. We are so happy to hear that your stay with us was very pleasant. We hope to see you again soon.

10/10 – Uitstekend

Joshua

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van Jeannie op 7 sep 2023
Thank you for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

4/10 – Matig

david

Reisde met familie
I was billed almost 200 for 1 nite
1 nacht verbleven in september 2023
Reactie van Jeannie op 5 sep 2023
Thank you for your feedback. I apologize that your bill wasn't what you expected. Our rates were high because of Farm Progress.

8/10 – Goed

Willard

2 nachten verbleven in augustus 2023
Reactie van General Manager op 21 sep 2023
Thank you for taking the time to rate us.

8/10 – Goed

Frances

Positief: Voorzieningen
The hotel is showing its age, but the staff was great.
2 nachten verbleven in augustus 2023
Reactie van General Manager op 28 aug 2023
Thank you for taking the time to rate us.

10/10 – Uitstekend

paul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
M
1 nacht verbleven in augustus 2023
Reactie van General Manager op 28 aug 2023
Thank you for taking the time to rate us.

2/10 – Ontzettend slecht

LaTreece

Negatief: Netheid, staat van de accommodatie en faciliteiten
Reactie van Jeannie op 23 aug 2023
Thank you for your feedback. We are so sorry to hear that your stay with us wasn't up to standards. Please let us know what we could do better for next time. We hope to see you again soon,

8/10 – Goed

ABE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very quiet for a weekend. But still pretty filled up. Convenient to food and shopping. Very clean and stocked
2 nachten verbleven in augustus 2023
Reactie van General Manager op 21 aug 2023
Thank you for taking the time to rate us.