Luxe beddengoed, donzen dekbedden, een bureau, verduisterende gordijnen

Beoordelingen van Travelodge by Wyndham Forsyth

2 out of 5
Travelodge by Wyndham Forsyth
320 Cabiness Road, Forsyth, GA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 81 van 311 beoordelingen" "
Gastenscore: 8 - Goed. 83 van 311 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 311 beoordelingen" "
Gastenscore: 4 - Matig. 40 van 311 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 48 van 311 beoordelingen" "

7,0/10

Netheid

7,6/10

Personeel en service

6,8/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Barbara

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Cost was excellent and person at the desk was very efficient and personable. The facility itself needed quite a bit of updating. Room itself was fairly spacious and clean. Near a few restaurants. It served our purposes well.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 3 mei 2024
Dear Barbara,Thank you for sharing your experience with us. We're glad to hear that you found our pricing to be excellent and that our front desk staff provided efficient and personable service. We appreciate your feedback on the need for updates in our facility. It's great to know that the spacious and clean room, along with the nearby restaurants, served your purposes well. We hope to welcome you back for another positive experience in the future!Sincerely, Hotel Manager

4/10 – Matig

Angie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Hotel Manager op 1 mei 2024
Dear Angie,Thank you for sharing your rating with us. We're sorry to hear that your experience fell short of expectations. We would greatly appreciate any specific feedback or suggestions you may have to help us improve and provide a better experience for our guests in the future. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

6/10 – Redelijk

Charles

Negatief: Staat van de accommodatie en faciliteiten
Property was dated and the outside appearance was lacking
5 nachten verbleven in april 2024
Reactie van Hotel Manager op 25 apr 2024
Dear Charles,Thank you for your feedback and for sharing your experience with us. We apologize that the property appeared dated and that the outside appearance was lacking during your stay. We appreciate your comments as they help us identify areas where we can make improvements. We will take your feedback into consideration as we continue to update and enhance our property. If you have any further suggestions or concerns, please feel free to let us know. We value your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 – Goed

Patricia L

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice and quiet. The bed was really comfortable. The sheets were nice and crisp and they smelled clean.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Patricia L,Thank you for your positive review! We're delighted to hear that you enjoyed a peaceful and comfortable stay with us. Providing a restful environment and high-quality amenities is our priority, and we're glad that you found our beds comfortable and our linens clean and crisp. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 – Goed

Karl

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The WIFI was weak in my room The maid noticed that I had left my phone charger in the room and brought it out to my car before I left the property.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 8 apr 2024
Dear Karl,Thank you for your feedback. We apologize for the inconvenience regarding the weak WIFI signal in your room. We appreciate your recognition of our maid's proactive assistance with your phone charger. We will address the WIFI issue to ensure a more consistent connection for our guests. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 – Goed

Ruth

Positief: Netheid, personeel en service
Staff was friendly and efficient. Room was serviceable and comfortable. The only thing was that the AC/heating unit was very noisy.
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 3 apr 2024
Dear Ruth,Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you found our staff friendly and efficient, and that you found the room comfortable. We apologize for any inconvenience caused by the noisy AC/heating unit. Your feedback is valuable to us, and we'll make sure to address this issue to ensure a more pleasant stay for our future guests. We hope to welcome you back for another enjoyable stay in the future! Sincerely, Hotel Manager

10/10 – Uitstekend

Jamie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was ble to work with me after losing my credit card and job my family members booked for me on expedia.com
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 18 mrt 2024
Dear Jamie,Thank you for sharing your experience with us. We're glad we could assist you during a challenging time. Providing support and flexibility to our guests is important to us, and we're pleased that we could accommodate your needs. We appreciate your feedback and hope to welcome you back under better circumstances in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Amber Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it
2 nachten verbleven in maart 2024
Reactie van Hotel Manager op 13 mrt 2024
Dear Amber Nicole,We're thrilled to hear that you loved your stay with us! Providing exceptional experiences for our guests is our top priority, and we're delighted that we succeeded in making your time with us enjoyable. Thank you for your glowing review, and we can't wait to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 – Uitstekend

Ruth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check-in staff person was friendly and efficient. Room was clean and comfortable. Price was reasonable.
1 nacht verbleven in maart 2024
Reactie van Hotel Manager op 4 mrt 2024
Dear Ruth,Greetings from the Travelodge by Wyndham Forsyth. We're delighted to hear that you had a positive experience with our friendly and efficient check-in staff, as well as finding your room clean, comfortable, and reasonably priced. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

6/10 – Redelijk

Jim

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was very old and outdated. The walls were very poorly painted with paint all over the baseboards. The room furniture was dirty and scarred up. The bathroom was nice and clean. Beds were clean and comfortable. The breakfast was very limited with 2 choices of cereal, waffles, toast, milk, and mini-muffins. The office personnel were friendly and helpful.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 29 feb 2024
Dear Jim,We appreciate your detailed feedback regarding your recent stay with us. While we're pleased to hear that you found the bathroom clean and the beds comfortable, we're sorry to learn about the issues with the condition of the room, furniture, and limited breakfast options. Your comments will be shared with our team for immediate attention and improvements. We're glad to hear that our office personnel provided friendly and helpful service. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

4/10 – Matig

William

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We were only staying for an overnight. The room was not very clean. It was dusty. The bathroom floor was dirty. We did not feel like taking a shower. The room was very dark and some lights did not work. But the sheets seem clean and so we stayed. It was located next to freeway and the trucks noise kept us up. I would not recommend this hotel.
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 19 feb 2024
Dear William,We're deeply sorry to hear about the cleanliness issues you encountered during your overnight stay. Providing a clean and comfortable environment is a top priority for us, and we apologize for falling short of your expectations in this regard. Your feedback regarding the lighting and noise from the nearby freeway is also concerning, and we will address these issues promptly. Thank you for bringing these matters to our attention, and we regret any inconvenience caused. We appreciate your honesty, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

10/10 – Uitstekend

Sherry, Newberry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 19 feb 2024
Dear Sherry,Hearing that you had a great time during your stay with us makes us very happy. Making each and every one of our guests feel at home and at ease is our main priority. This tells us that we've succeeded in reaching our objective and motivates us to keep working hard to provide each and every visitor with a first-rate experience. We hope to have you back soon!Sincerely, Hotel Manager

2/10 – Ontzettend slecht

Sarah

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Saddened
Well I didn't get to stay because I didn't have a deposit because they don't tell you until you rent the room.. and a friend of mine rented the room for me.. so it wasted money.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 9 jan 2024
Dear Sarah,We sincerely apologize for the inconvenience you experienced regarding the deposit policy. We understand your frustration and will work to improve communication about such requirements. Please contact our management team so we can address this matter and hopefully regain your trust for a future visit.Sincerely, Hotel Manager

8/10 – Goed

Austin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 9 jan 2024
Dear Austin,Thank you for your rating! We're pleased to know you had a positive experience. If there's anything specific you feel we could improve upon, please let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager

8/10 – Goed

Kristopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They stayed late for our arrival. Place was quiet and rooms were updated. The bathroom could use an update but the water was wet and the shower was hot so life was good.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 9 jan 2024
Dear Kristopher,Thank you for your positive review! We're delighted to hear our accommodating staff and updated rooms made your stay enjoyable. Your feedback on the bathroom is duly noted, and we'll use it to improve. We look forward to welcoming you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 – Goed

christopher

1 nacht verbleven in december 2023
Reactie van Hotel Manager op 2 jan 2024
Dear Christopher,Thank you for choosing to stay with us. We are glad to hear that you enjoyed your stay and found our services satisfactory. Your four-star rating is much appreciated. If there is anything that we can improve in the future, please do let us know so that we can take the necessary steps to make your next stay even better.Sincerely, Hotel Manager

10/10 – Uitstekend

Dion

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very please with my vist and was expecting something different, but arriving I was very surprised and glad I choose this location.
2 nachten verbleven in december 2023
Reactie van Hotel Manager op 16 dec 2023
Dear Dion,We're delighted to hear that your visit exceeded expectations! It's always rewarding when our guests are pleasantly surprised. Thank you for choosing our location, and we look forward to providing you with consistently positive experiences in the future. If there's anything specific you enjoyed, we'd love to hear more about it. Safe travels!Sincerely, Hotel Manager

6/10 – Redelijk

Jennifer

The room is decent enough, but whatever u do don’t need an extra key.. it’s a whole problem
Reactie van Hotel Manager op 6 feb 2024
Dear Jennifer,We're glad to hear that you found the room decent, but we're sorry to hear about the inconvenience you faced with obtaining an extra key. Providing a seamless experience for our guests is important to us, and we apologize for any difficulties you encountered. Your feedback is valuable, and we'll address this issue to ensure a smoother process in the future.Sincerely, Hotel Manager

8/10 – Goed

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean motel
Nice, quiet and clean motel. Obviously older yet they have finished most of the renovation. My room was spacious, good bed and furniture. Most importantly, it was a very quiet property. Bfast was decent yet very minimal.
1 nacht verbleven in december 2023
Reactie van Hotel Manager op 11 dec 2023
Dear Joseph,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our hotel nice, quiet, and clean. We appreciate your understanding about ongoing renovations and are pleased that your room was spacious with a comfortable bed. Your feedback on breakfast is noted, and we'll use it to enhance our offerings. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 – Goed

Chris

Reisde met partner
Positief: Personeel en service, voorzieningen
The outside of the hotel definitely needs some cleaning and painting, but the room was nice. I'd stay again.
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 28 nov 2023
Dear Chris,We appreciate your feedback! While we're delighted to hear you enjoyed your room, we're also taking note of your comments about the exterior. Rest assured, we're actively working on enhancements to improve the overall appearance. We're grateful for your understanding and look forward to the opportunity of welcoming you back for an even better stay.Sincerely, Hotel Manager

6/10 – Redelijk

Marquez

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 23 nov 2023
Dear Marquez,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, Hotel Manager

10/10 – Uitstekend

Edwardo

Zakenreiziger
The vending machine and ice machine didn’t work. Vending machine was out dated. Was only there for a 3 day training. The room was clean and convenient.
3 nachten verbleven in november 2023
Reactie van Hotel Manager op 21 nov 2023
Dear Edwardo,We appreciate your feedback and are glad to hear that your room was clean and convenient for your three-day training. However, we apologize for the inconvenience you encountered with the vending machine and ice machine. We understand the importance of these amenities, and your comments are valuable in helping us address and improve these issues promptly. We hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager

8/10 – Goed

Joanne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean. the bathroom was indeed fit for a handicapped person in a wheelchair. There was a tub, which is difficult, but management had provided a bench. It was obvious the owner is upgrading the facility. The carpet was replaced with laminate. There was a special section at the desk added with multiple electric plugs and usb ports. The unusual perk was a reading light attached to the headboard on the opposite side of the night stand table light. The beds were comfortable.
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 17 nov 2023
Dear Joanne,Thank you for taking the time to share your detailed and positive experience with us. We're delighted to hear that you found the room clean and well-equipped, especially for individuals with accessibility needs. Your observation about the facility upgrades, including the laminate flooring and enhanced desk features, is greatly appreciated. We're pleased that you enjoyed the thoughtful additions, such as the reading light, and that the beds were comfortable. Your feedback encourages us to continue providing a comfortable and accommodating environment. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 – Uitstekend

Patrick

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I never had to put a deposit down on a room before. Although it was returned quite swiftly, it’s one thing I was not used to.
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 15 nov 2023
Dear Patrick,Thank you for sharing your experience. We appreciate your feedback and understand that the deposit requirement was a new aspect for you. We're glad to hear that it was returned promptly. If you have any further comments or if there's anything specific you enjoyed about your stay, please feel free to let us know. We aim to provide a comfortable and smooth experience for all our guests. We hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

8/10 – Goed

Lance

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Hotel Manager op 6 nov 2023
Dear Lance,We extend our heartfelt gratitude for choosing to stay with us and for taking the time to provide an excellent 8-star feedback. We are pleased to learn that you enjoyed your stay with us, but we would appreciate it if you could provide us with more detailed feedback on your experience. Your valuable insights help us to continuously improve our amenities and services to ensure that our guests have a memorable stay. We eagerly anticipate your return visit.Sincerely,Hotel Manager

8/10 – Goed

Lance

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 1 nov 2023
Dear Lance,We are deeply grateful for selecting our accommodations and for sharing your fantastic 8-star review. We're delighted that you had a great stay and would love to hear more about your experience to better understand what made it exceptional. Your insights are invaluable in our pursuit of consistently enhancing our amenities and services for an unforgettable guest experience. We're excited about the possibility of your return and creating another memorable stay for you. Thank you for your support!Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Wesley

2 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 18 okt 2023
Dear Wesley,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

6/10 – Redelijk

Sherri

Reisde met een groep
Positief: Personeel en service, comfort kamer
So so
For the price, it was not bad. The ice machine was not working and the breakfast variety was small. However, the staff was great. Would stay there again.
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 14 okt 2023
Dear Sherri,Thank you for your review! We appreciate your honest feedback about your recent stay. We apologize for the inconvenience caused by the non-working ice machine and the limited breakfast variety. Your comments will be shared with our team as we strive to improve our services. We're thrilled to hear that our staff provided you with great service. Our team is dedicated to ensuring a pleasant and enjoyable stay for all our guests. We value your loyalty and would be delighted to welcome you back for another stay in the future. Please let us know if there's anything else we can do to make your next visit even better.Sincerely,Hotel Manager

4/10 – Matig

Elizabeth

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zz
1 nacht verbleven in oktober 2023
Reactie van Hotel Manager op 12 okt 2023
Dear Elizabeth,We appreciate you choosing to stay with us, but we're disappointed to see a two-star rating. We sincerely apologize for any inconveniences you may have experienced during your stay. To help us improve, we kindly request that you share the specific issues that left you dissatisfied. Your satisfaction is of utmost importance to us, and your feedback will aid us in making necessary improvements. Please feel free to get in touch with us. Your input is invaluable to us.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Debbie

2 nachten verbleven in oktober 2023
Reactie van Hotel Manager op 30 okt 2023
Dear Debbie,We are sorry to hear that your recent stay at our hotel did not meet your expectations, resulting in a one-star rating. We would appreciate any specific feedback that you could provide us with so that we can improve our services for our future guests. Thank you for your time and consideration.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Delia

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is terrible. Worst stay ever.
1 nacht verbleven in augustus 2023
Reactie van Hotel Manager op 15 aug 2023
Dear Delia,We're truly sorry to hear that your experience was disappointing. Your feedback is important to us, and we would appreciate more details so we can address the issues you encountered. Please don't hesitate to reach out to our customer service department so that we can better understand and work to improve our services.Sincerely,Hotel Manager

10/10 – Uitstekend

Johnathan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2023
Reactie van Hotel Manager op 14 jul 2023
Dear Jonathan,We were delighted to know that you had a very enjoyable stay at our hotel. We strive to provide the best service possible because we value you as a guest. Thank you for your kind rating, your ten-star review is an affirmation that our efforts are paying off and encourage us to continue doing our best for you. We hope to see you again soon!Sincerely,Hotel Manager

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Travelling Australians
Not a bad stay for the price, good value, we had a lovely king room, bed was clean, breakfast was basic but suitable, waffles, cereal, toast and coffee. Room has no coffee making facilities and the fridge has no freezer if you need to freeze cooler blocks.
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 30 jun 2023
Hello Stephen,Thanks for the stay and the feedback.Your comments are important for us.We shall definitely work on your observations.You can expect a further improved stay next time.Visit us again soon. Sincerely,Hotel Manager.

2/10 – Ontzettend slecht

J.

1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 19 jul 2023
Dear J,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 – Redelijk

Haley

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Personeel en service
Everything was fine except the a/c was off and it barely cooled off by the time I checked out.
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 28 jun 2023
Dear Haley,Thank you so much for taking the time to share your recent stay with us. Your observation is important to us. We apologize for the issue you experienced with the a/c and would be more than happy to look further into this to make sure it does not happen again. We appreciate your feedback and hope to have the opportunity to welcome you back soon.Sincerely,Hotel Manager

8/10 – Goed

Jennie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's not pretty on the outside, but the room was gòod, old but okay. And a nice basic breakfast available to.
1 nacht verbleven in juni 2023
Reactie van Hotel Manager op 28 jun 2023
Dear Jennie,Thank you for taking the time to share your thoughts on your experience at our hotel. We are glad that you found the room to be good and that our basic breakfast was appreciated. It is our commitment to make sure that all of our guests feel comfortable and welcomed which is why we strive to always maintain a high standard of quality, both inside and outside the hotel. We appreciate your feedback and hope you will stay with us again soon.Sincerely,Hotel Manager

8/10 – Goed

Demetrios

Reisde met familie
Positief: Personeel en service
Needed a place to stay for a few hours driving back home. The room seemed clean for what we needed. Staff was nice and helpful I did not like the parking lot situation felt very unsecure and when we saw how some of the area was kept up I had concerns... but all was ok but probably will not stop there again.
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 28 jun 2023
Dear Demetrios,Thank you for taking the time to review our hotel. We apologize that you did not feel safe and secure in our parking lot and that certain areas did not meet your standards. We always strive to improve our service and we take your feedback very seriously. We hope that you will give us another chance if you ever pass through this way again and that we can provide a better experience for you.Sincerely,Hotel Manager

10/10 – Uitstekend

Kywajee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was nice, clean && very spacious I loved it && will be going back.
1 nacht verbleven in mei 2023
Reactie van Hotel Manager op 28 jun 2023
Dear Kywajee,I'm thrilled to hear that you enjoyed your stay with us and that you plan to come back! We strive to provide the best service and clean and spacious accommodations. We hope to see you soon!Sincerely,Hotel Manager

6/10 – Redelijk

Phyllis

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Had a mix up checking in. Couldn't find my reservation even though I had called two days prior to verify. After getting that taken care of come to find out there was a fifty dollar damage fee to pay upfront. Luckily that was refundable. Then was placed in a room that the mini fridge and TV was not working. The receptionist, not the one that checked us in, changed our room and told us we weren't even supposed to have been put in that room because of flooring in the hall at the door. Luckily, the new room was fine with being clean the most priority. Also, the ice machine was not working and the only available ice on site was from a tray from the office freezer. Being affordable and clean was the main "plus" to our stay.
2 nachten verbleven in april 2023
Reactie van Hotel Manager op 28 jun 2023
Dear Phyllis,Thank you for taking the time to provide your feedback and mentioning both the positive aspects of your stay, as well as the areas that left room for improvement. We apologize for the mix-up during your check-in process and any confusion or inconvenience it may have caused you. We constantly strive to create smooth and hassle-free check-in experiences for our guests, and we are sorry that we missed the mark on this occasion. We are pleased to hear that our receptionist was able to quickly resolve the issue of the room assignment and moved you to a clean room. We regret that the mini-fridge and TV were not working in your initial room, and apologize for any frustration it caused. Regarding the ice machine, we apologize that it was not in operation during your stay. We understand the importance of having full access to all necessary amenities, and we are sorry for any inconvenience it may have caused. We are glad that you found our hotel to be affordable and clean. At our hotel, we aim to provide our guests with a comfortable and enjoyable experience, and we appreciate your valuable feedback as it helps us to continually improve. We hope you will consider staying with us again in the future and giving us the opportunity to better serve you.Sincerely,Hotel Manager

6/10 – Redelijk

Shannon

Reisde met een groep, Reisde met huisdieren
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
All ice machines were not working. Room not accessible - no wide doors, had bath tub instead walk in Shower. No accessible buttons to open outside doors
1 nacht verbleven in april 2023
Reactie van Hotel Manager op 28 jun 2023
Dear Shannon,Thank you for taking the time to bring to our attention the issues you faced during your stay with us. We sincerely apologize for the inconvenience caused by the non-operational ice machines and the accessibility issues with the room and outside doors. We recognize the importance of having working ice machines for our guests and we are sorry that we fell short in providing that amenity for you. We also apologize for not having accessible rooms available that would meet your specific needs. Please know that we take this feedback seriously and we will be looking into potential solutions to improve our accessibility offerings and ensure that such issues do not occur again. We value your patronage and the feedback provided, and we hope to have an opportunity to earn back your trust in the future.Sincerely,Hotel Manager

6/10 – Redelijk

Barry

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Meh
Desk personnel need to be more properly trained. 20 minutes to check in and 10 minutes to check out is unacceptable to me.
1 nacht verbleven in april 2023
Reactie van Hotel Manager op 4 jul 2023
Dear Barry,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced during the check-in and check-out process. We understand the importance of efficiency and will address this with our desk personnel to ensure they are properly trained to provide prompt and seamless service to our guests. Your comments are valuable to us, and we appreciate your feedback. We hope to have the opportunity to provide you with a more efficient experience in the future.Sincerely,Hotel Manager

8/10 – Goed

Gelcys

Positief: Netheid, personeel en service
Clean, safe place along 1-75.Would stay again.
We needed a clean, safe, inexpensive quick stop along I-75 south of Atlanta to crash in from 11pm-9am. This fit the bill. No last minute rates on the phone, 3rd party booking sites had the best price. I don't think the listings said it, but other reviewers mentioned the $50 deposit charge to your credit card, taken at check-in. I prefer motels with interior hallways and no parking along the building like this, they are generally quieter. It is RIGHT along the highway, so there was road noise.. *TIP - Next time, I will ask for a room with a window away away from the highway.* The interior downstairs hallway carpet needs replacing - there is a pad under part of it that makes it unlevel, and there is a strong musty smell. The nicest things about the room were the shower water pressure, tile floors, and comfortable bed linens - so we were satisfied. Furniture was all jumbled together? Closet area was useless - lacking rod to hang or a luggage rack. Lighting around the bed was convenient - mini reading lights and bigger lights over nightstands. Bathroom was clean. Toilet was at a weird angle, &you had to hold the handle to flush. There are some rusty panels (maybe where built in hair dryer was?) & some dark staining on dropped ceiling over shower? But the room didn't smell like the hallway-was clean, and we didn't see any bugs. Breakfast was basic carbs.Nothing memorable, but sometimes that's NOT a bad thing. We have hit the road again refreshed-we'd do it again!
1 nacht verbleven in april 2023
Reactie van Hotel Manager op 4 jul 2023
Dear Gelcys,Thank you for sharing your detailed feedback about your recent stay. We're glad to hear that our hotel met your needs for a clean, safe, and affordable stop along your journey. We appreciate your suggestion regarding room allocation away from the highway to minimize noise disturbance. We apologize for any inconvenience caused by the condition of the hallway carpet and the musty smell. We will address these issues to ensure a more pleasant experience for our guests. We're pleased that you found the shower water pressure, tile floors, and bed linens satisfactory. Your comments about the furniture arrangement and lack of storage options in the closet area will be taken into consideration for future improvements. We're also glad you appreciated the convenient lighting and cleanliness of the bathroom. We apologize for any maintenance issues you noticed, and we will have our team address them promptly. Thank you for mentioning that the room was clean and bug-free. Regarding breakfast, we will consider your feedback as we continually strive to enhance our offerings. We appreciate your kind words and hope to have the opportunity to welcome you back for another satisfactory stay in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

Dawn

1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 30 jun 2023
Dear Dawn,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 – Goed

Michelle

Reisde met partner
Positief: Personeel en service
Room was nice, close to the highway. There was some yelling in the middle of the night. We just needed sleep so it fit the bill.
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 30 jun 2023
Dear Michelle,Thank you for your feedback. We're glad to hear that you found the room nice and the location convenient. We apologize for any disturbance caused by noise during your stay. Our team is committed to ensuring a peaceful environment for all guests, and we will address this issue to prevent future disruptions. We appreciate your understanding and hope to have the opportunity to provide you with a more restful experience in the future.Best Regards,Hotel Manager

6/10 – Redelijk

Coreen

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
First room we got was being worked on. Receptionist didnt even know.
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 30 jun 2023
Dear Coreen,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the first room not being ready. This is not the level of service we strive to provide, and we will address this issue with our staff to ensure better communication and readiness of rooms in the future. We appreciate your feedback and hope you will give us another chance to exceed your expectations on a future visit.Sincerely,Hotel Manager

2/10 – Ontzettend slecht

Chad

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Booked online through Expedia. Traveling with small kids and spring break traffic I typically don’t make reservations until I figure out how many miles I will be able to cover in the day. I made my reservation at 7pm and arrived around 11pm. Going through check-in the guy was taking a long time going back and forth between computer and a room rolladex thing and a clip board. After about 10 minutes fumbling around he said he had my reservation but no rooms available. Not sure how the customer service aspect of this works, but maybe he could have figured this out before I arrived and gave me a heads up? Also took about 45 minutes for Expedia confirm all this and tell me they would give me a refund. At this point of the trip I again booked a room at another hotel using Expedia (mistake) and guess what happened when I arrived there too…….. no room!
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Penny

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel exceeded my expectations. The bed was comfortable, the room was spacious and clean. Staff was friendly, what more could you ask for
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 4 jul 2023
Dear Penny,Thank you for your fantastic review! We are thrilled to hear that our hotel exceeded your expectations. Providing comfortable and clean accommodations is our top priority, and we are delighted that you found the bed comfortable and the room spacious and clean. Our staff takes pride in providing friendly and attentive service, and we appreciate your kind words. Thank you for choosing our hotel, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

CHARLES, Whitleyville

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, great value.
1 nacht verbleven in maart 2023
Reactie van Hotel Manager op 6 jul 2023
Dear CHARLES,Thank you for your positive review! We're delighted to hear that you had a great stay and found our hotel to be a great value. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 – Uitstekend

CHARLES, Whitleyville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023

8/10 – Goed

DAVID

Reisde met een groep, Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
It was fine
1 nacht verbleven in februari 2023
Reactie van Hotel Manager op 6 jul 2023
Dear David,We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager