Dakterras

Beoordelingen van AC Hotel Fort Lauderdale Sawgrass Mills / Sunrise

2.5 out of 5
AC Hotel Fort Lauderdale Sawgrass Mills / Sunrise
1870 SAWGRASS MILLS CIRCLE, Sunrise, FL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 467 van 695 beoordelingen" "
Gastenscore: 8 - Goed. 141 van 695 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 695 beoordelingen" "
Gastenscore: 4 - Matig. 21 van 695 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 695 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Chabeli

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Dangelo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There needs to be a parking for the hotel guest when the mall is open. Parking was hard to find
2 nachten verbleven in april 2024
Reactie van GM op 30 apr 2024
Dear Dangelo, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings. We appreciate your feedback and hope to welcome you back soon. Best, Michael Lauria, GM

10/10 – Uitstekend

Natasha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel.
1 nacht verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Natasha, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our AC Hotel. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Michael Lauria, GM

10/10 – Uitstekend

Montse

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was amazing
2 nachten verbleven in april 2024
Reactie van GM op 29 apr 2024
Dear Montse, Thank you for this "amazing" review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Michael Lauria, GM

10/10 – Uitstekend

Ricardo, Key west

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
O
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Dear Ricardo, We are thrilled you enjoyed a five-star experience here at AC Hotel Fort Lauderdale Sawgrass Mills / Sunrise! Thank you for the review, and please visit us again. Best, Michael Lauria, GM

2/10 – Ontzettend slecht

Christopher

1 nacht verbleven in april 2024
Reactie van GM op 6 mei 2024
Dear Christopher, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you in the future better. Sincerely, Michael Lauria, GM

10/10 – Uitstekend

Irene

Reisde met partner
Excellent location just 2 minutes walk to the mall .
3 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Irene, Thank you for choosing us. I'm glad that you appreciated our walkable location. We appreciate your feedback and hope to welcome you back soon. Best, Michael Lauria, GM

10/10 – Uitstekend

Sherwin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to shopping and dinning.
3 nachten verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Sherwin, We are so glad that you found our location easy. Thank you for choosing us, and please come see us again. Best, Michael Lauria, GM

10/10 – Uitstekend

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would recommend and stay again. Hotel is clean and beautiful. The only negative is the constant whirling wind noise.
1 nacht verbleven in april 2024
Reactie van GM op 15 apr 2024
Dear Christina, Thank you for your recommendation! I'm glad you found the hotel clean and beautiful. We appreciate your choosing us and look forward to your return. Best, Michael Lauria, GM

10/10 – Uitstekend

Natasha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that there is great shopping and nice restaurants in the area
1 nacht verbleven in april 2024
Reactie van GM op 14 apr 2024
Dear Natasha, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and our great location. We appreciate your choosing us and hope to host you again. Best, Michael Lauria, GM

10/10 – Uitstekend

NATASHA

Reisde met familie
Great for shopping
4 nachten verbleven in april 2024
Reactie van GM op 9 apr 2024
Dear NATASHA, Thank you for your kind words. It is excellent to hear that our proximity to shopping was a highlight of your enjoyable visit. We hope that you made some fun memories here and that you will return in the future to make even more of them. Best, Michael Lauria, GM

8/10 – Goed

Jon

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location within walking distance to many stores and restaurants. We stayed on the second floor and dealt with multiple nights of persons running in the hallways above us. To prevent the discomfort of paying guests, I would strongly recommend that families with children should be placed on the lower floors and older adults should be placed on the higher floors. We endured multiple days of these around midnight stampedes as well as early morning stampedes. The only positive thing was that we had a very relaxed schedule and we were able to go back to sleep. I will be back but again I strongly stress that older guests should be placed on higher floors, whenever possible.
5 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Jon, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Michael Lauria, GM

10/10 – Uitstekend

Jasmin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My boyfriend and I enjoyed our stay! The only thing we wished the hotel had was a pool. Other than that we enjoyed our weekend.
3 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Jasmin, Spending time with loved ones is always a great reason to travel! It is rewarding to hear that our AC Hotel was an excellent backdrop for your stay in the Sawgrass area. Thank you for sharing your kind review and letting other potential guests know that you enjoyed our hotel. Please come see us again soon! Best, Michael Lauria, GM

8/10 – Goed

Lucero

Reisde met familie
Good service
6 nachten verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Lucero, We strive to provide our guests with exceptional service that keeps them returning to our AC Hotel, so we hope you will be back. Thank you for your support and kind words! Best, Michael Lauria, GM

10/10 – Uitstekend

IMFAPART, CAPE CORAL

1 nacht verbleven in maart 2024
Reactie van GM op 21 apr 2024
Dear IMFAPART, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Michael Lauria, GM

10/10 – Uitstekend

Kimberley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location! Amazing staff! We had a wonderful stay!
2 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear Kimberley, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Michael Lauria, GM

8/10 – Goed

John

Positief: Netheid, personeel en service
You cannot walk to the arena after a show. This should be noted somewhere in the hotel.
1 nacht verbleven in maart 2024
Reactie van GM op 30 mrt 2024
Dear John, Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Michael Lauria, GM

4/10 – Matig

Zhongnan

No shampoo, no conditioner, no shower gel in the middle of a shower. Sound proof is bad. You can hear your neighbors’ TV shows.
2 nachten verbleven in maart 2024
Reactie van GM op 29 mrt 2024
Dear Zhongnan, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our AC Hotel. I apologize for our shortcomings and hope we can redeem ourselves to you on a future visit. Sincerely, Michael Lauria, GM

10/10 – Uitstekend

Javier

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Nekoda

The Decor in the room was on point
1 nacht verbleven in maart 2024
Reactie van GM op 13 mrt 2024
Dear Nekoda, It was kind of you to take the time to review our AC Hotel. I’m glad you enjoyed your visit and our beautiful, functional accommodations. We appreciate your choosing us and hope to host you again. Best, Michael Lauria, GM

10/10 – Uitstekend

Davis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the convenience of the location.
2 nachten verbleven in maart 2024
Reactie van GM op 7 mrt 2024
Dear Davis, We are thrilled to hear that you had a wonderful stay with us and appreciate you taking the time to share your positive experience. Our exceptional location is just one of the many ways we strive to stand out from the competition. It would be our utmost pleasure to welcome you back should you find yourself in the area again. Thank you for choosing us as your host. Best, Michael Lauria, GM

10/10 – Uitstekend

Rudolph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location, open lobby area and patio.
2 nachten verbleven in februari 2024
Reactie van GM op 3 mrt 2024
Dear Rudolph, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Michael Lauria GM

10/10 – Uitstekend

RYAN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always a pleasure staying here, even for a layover to catch another flight. Excellent service!
1 nacht verbleven in februari 2024
Reactie van GM op 29 feb 2024
Dear RYAN, It is always a pleasure to host you! Thank you for your exceedingly kind words and for always choosing the AC Hotel when you stay in Sunrise. We look forward to your next visit. Best, Michael Lauria, GM

8/10 – Goed

Shanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was in a great place next to the outlet, wish the hotel had its own parking area instead of sharing with the outlet/Seasons 52 restaurant. Definitely challenging to find close parking.
1 nacht verbleven in februari 2024
Reactie van GM op 19 feb 2024
Dear Shanna, Thank you for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed our exceptional location. Our hotel aims to provide a great experience, and your feedback, including improvement recommendations, helps us succeed in this area. We look forward to welcoming you back to our hotel in the future. Best, Michael Lauria, GM

8/10 – Goed

Wendell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Modern hotel, courteous staff, clean surroundings and easy walk to the mall. Breakfast was nice because but not outstanding. Take away food was also quick and filling. Food options could be wider and room size could be slightly larger.
3 nachten verbleven in februari 2024
Reactie van GM op 15 feb 2024
Dear Wendell, We are happy you had a great stay at our AC Hotel! We are pleased to welcome guests to Fort Lauderdale and play a small part in their enjoyment of the area. We hope you will return and stay with us every time you do. Best, Michael Lauria, GM

6/10 – Redelijk

aniska

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
The property has a great location within minutes walking distance of Sawgrass. I also love the gym and the views from the gym, especially as most hotel gyms tend to be cramped internal rooms. It was a nice touch to put the guest name on the TV screen. The cleaning staff never replaced anything, including soap, lotion, coffee, sugar, or makeup remover towels during our stay. We had to ask for them at the front desk, which was inconvenient as we were on the seventh floor. The front desk staff were really helpful and also a lady who works in the dining area.
3 nachten verbleven in februari 2024
Reactie van GM op 13 feb 2024
Dear aniska, We are delighted to hear that the hotel's location was perfect for your travel, and that you had a great experience at our fitness area. However, we apologize for any inconvenience caused by the lack of attention to detail displayed by the housekeeping staff. Thank you for sharing your feedback; it helps us understand how we are doing and what we can do to improve. We hope to see you again soon. Best, Michael Lauria, GM

10/10 – Uitstekend

DENIA

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My first time staying at the hotel and the service at the reception was great. Welcoming and friendly staff who assisted us with all our needs. Easy check in and checkout process.
3 nachten verbleven in februari 2024
Reactie van GM op 11 feb 2024
Dear DENIA, On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best, Michael Lauria GM

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to everything. Will go back
1 nacht verbleven in februari 2024
Reactie van GM op 5 feb 2024
Dear William, As a hotelier, one of the most rewarding things to hear is when guests are happy with their stay and will return for another visit. Thank you so much for your business and your kind feedback. We enjoyed hosting you and look forward to doing so again anytime you return to the area. Best, Michael Lauria, GM

8/10 – Goed

Christopher

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was good except for parking when the malls hours are busy
3 nachten verbleven in januari 2024
Reactie van GM op 30 jan 2024
Dear Christopher, It is wonderful to hear you had a good stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Michael Lauria, GM

10/10 – Uitstekend

Lynden

2 nachten verbleven in december 2023

10/10 – Uitstekend

Alex

Positief: Netheid
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

10/10 – Uitstekend

Jorge

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gray place to stay
1 nacht verbleven in december 2023
Reactie van GM op 25 jan 2024
Dear Jorge, Thank you for your high marks and kind words. We look forward to welcoming you back someday! Best, Michael Lauria, GM

10/10 – Uitstekend

Gordon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect Location
Perfect location for Sawgrass Mills Outlets.
3 nachten verbleven in januari 2024
Reactie van GM op 25 jan 2024
Dear Gordon, I am glad our AC hotel provided you with a 'perfect ten' experience while visiting Sawgrass Mills. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Michael Lauria, GM

10/10 – Uitstekend

Philip

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente opção
Excelente hotel praticamente acoplado ao Sawgrass Mall. Tudo novo. Quarto de tamanho muito bom e bem decorado em estilo moderno. Funcionários gentis. Altamente recomendado.
1 nacht verbleven in december 2023
Reactie van GM op 25 jan 2024
Dear Philip, Thank you for your compliments and for choosing our AC Hotel. It is rewarding to hear that our beautiful location and comfortable accommodations made for an excellent trip. We appreciate your feedback and hope to welcome you again soon. Sincerely, Michael Lauria, GM

10/10 – Uitstekend

FRANCIS

Reisde met familie
Positief: Netheid
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Zoraida

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Dulce Monserrat

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
El hotel es lindo, a pocos pasos del mall, el area es bonita, es ideal para ir de compras y hay opciones de comida cerca de el.
2 nachten verbleven in januari 2024
Reactie van GM op 21 jan 2024
Dear Dulce Monserrat,On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Michael LauriaGeneral Manager

10/10 – Uitstekend

Deanie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Thecola

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed here before and now AC is my go to hotel. It is comfortable and if shopping is your thing you’ll love it there.
2 nachten verbleven in januari 2024
Reactie van GM op 18 jan 2024
Dear Thecola, We are delighted to know that we have become your new favorite hotel in the Fort Lauderdale area! Thank you very much for choosing us and for your kind words. It was our pleasure to have you as our guest and we look forward to welcoming you back soon. Thank you for your business! Best, Michael Lauria, GM

10/10 – Uitstekend

Thomas, East Syracuse

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, next to Sawgrass mall and walking distance to where Panthers play.
1 nacht verbleven in januari 2024
Reactie van GM op 17 jan 2024
Dear Thomas, I am glad our AC hotel provided you a five-star experience while visiting the Fort Lauderdale area. Thank you for your business and for taking the time to compliment our superb location. We hope to see you again in the future. Best, Michael Lauria, GM

4/10 – Matig

Eric

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I found it astonishing that i could not get a cup of coffee in reception area No way to purchase a coffee either Music played in foyer is irritating to the ear Chair in foyer had a staple sticking out that ripped by trouser thread Overall nice place but have dropped the ball in reception area amenities
1 nacht verbleven in januari 2024
Reactie van GM op 17 jan 2024
Dear Eric, I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Marriott hotel. Thank you for your suggestions on how we can improve the guest experience in the future. We appreciate your business and hope to host you again someday for a better stay. Sincerely, Michael Lauria, GM

2/10 – Ontzettend slecht

marco

Reisde met familie
Negatief: Netheid, personeel en service
Lastimável
Atendimento check in muito ruim
1 nacht verbleven in januari 2024
Reactie van GM op 15 jan 2024
Dear marco, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Michael Lauria, GM

10/10 – Uitstekend

Lisa

1 nacht verbleven in januari 2024
Reactie van GM op 5 feb 2024
Dear Lisa, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Michael Lauria, GM

10/10 – Uitstekend

Jorge H.

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van GM op 15 jan 2024
Dear Jorge H., Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Michael Lauria, GM

10/10 – Uitstekend

Stephanie

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Gordon

1 nacht verbleven in januari 2024
Reactie van GM op 15 jan 2024
Dear Gordon, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, Michael Lauria, GM

10/10 – Uitstekend

Quintella

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love This Hotel
1 nacht verbleven in januari 2024
Reactie van GM op 9 jan 2024
Dear Quintella, That is what we like to hear! It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Michael Lauria, GM

10/10 – Uitstekend

Maida

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
love it
1 nacht verbleven in januari 2024
Reactie van GM op 9 jan 2024
Dear Maida, We appreciate you taking the time to let us know you loved your visit. Thank you for choosing us. Best, Michael Lauria, GM