Dear Patrick, Thank you for taking a moment to share your experience with our hotel. We apologize for the elevator challenges you faced, and we are happy to inform you that the issue has been resolved. Please consider returning for a 5 star experience in the near future! Warmest regards,

Bedankt voor de geweldige opmerkingen, vooral over hoe goed het personeel het schoon en onderhouden houdt. We hopen je weer te zien tijdens je toekomstige reizen.

Thank you for the perfect score Tina. We are thrilled your stay was excellent.

Thank you for the great score Deolal.

Hello Natalie, we are pleased to learn that you enjoyed your stay with us! We are proud to be a prime location for those attending events at the Arena!

Hello Sally, Thank you for the great review!

Thank you for the perfect score Zuly.

We appreciate the feedback and are sorry to see that the fresh scent of the carpet cleaning was not to your liking. We did have signage at the front desk and a letter in the rooms alerting our guests of the carpet cleaning.

We are so glad your stay was perfect Torrell!

Hello Norman, we are sorry to hear your travels were impacted by feelings of safety concerns and noisy plumbing however upon looking into your review we believe you may have mixed up hotels. We are not a new property, and we did not have any noise or drunken guest complaints reported that date. Please feel free to reach out to the front desk with any other concerns. Thank you.

Hello Edward, thank you for your feedback. Please be sure to share these concerns when on property as we staff the desk 24/7 so that we can respond to guest concerns. Please feel free to reach out to me at Joshua.curry2@hilton if you have any other concerns.

Thank you for your review Luis.

Hi Nicole. We regret to hear that your stay was less that comfortable.

Thank you Florence!

Hi Audra, I regret to hear you were not satisfied with your check in. If you would like to provide more information, please reach out.

Thank you for the feedback Corine.

Thank you Sasha!

Thank you for the feedback Caleen. Hotels clean departures first, then clean stayovers until 6pm. This may be the reason that your room was later than you would want.

Hello Nana! Thank you for the great review, we are thrilled to here that you enjoyed your stay!

Thank you for your feedback.

Thank you Jeffrey for this wonderful review. Come back to see us again, soon.

Thank you Jennifer!

Thank you Penelope. The bathrooms do have an exhaust fan. They are just really quiet.

Thankyou Eddie. Hopefully on your next stay we will earn a higher score.

Hi Rita, Thank you for your honest review.

Thank you for the feedback Jose. We understand that guest have requests and we try our best to honor all of them. However, at times, like your stay, we were unable to meet the request for a high floor due to availability and occupancy. Hotels guarantee a room type and that is it for this very reason. As for the bartender, we get raving reviews, daily about the two bartenders with several long term guests or repeat guests returning just for their service. We are sorry to see that this was not the perception you had.

Thank you Martin.

Thank you Chris!

Wonderful to see your stay was excellent. Thank you Jesse!

Thankyou Sharda.

Thank you Robert for the great review.

Thankyou Michelle.

Thank you for the feedback. What you describe, this stay, is not indicative of what we provide or what other guests have reported/reviewed. We are sorry to see that you will not be returning and hope you give us another chance at some point.

Hi Ana, The Doubletree brand does not have breakfast included, but Hilton has many brands that do.

I am so happy to hear they could take care of your needs. We hope to see you soon, Juan!

Hi Nakeya, we have a renovation underway this year. I am glad to hear you still enjoyed your stay. We hope to see you after the upgrade!

Thank you for the kind words, Jordan! We are so happy to hear you enjoyed your stay with and found the staff friendly as well! we look forward to welcoming you back!

Thankyou Samir for the perfect score.

Thank you for shining the light on our dedicated staff and their personalized service.

Hi Melissa, The Doubletree by Hilton brand does not offer breakfast complimentary, and we have this posted all on the website.

Hi RichardWe are pleased you found the staff to be so friendly and helpful.

Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I'm truly sorry to learn that your experience fell short of your expectations, and I want to extend my sincerest apologies for the cleanliness issues you encountered during your visit.Maintaining a clean and comfortable environment for our guests is a top priority, and it's disheartening to hear that we did not meet this standard during your stay. Your comments have been shared with our housekeeping and maintenance teams for immediate attention and corrective action. Rest assured, we take all feedback seriously, and we are committed to making necessary improvements to ensure a more pleasant experience for our guests in the future.I understand your disappointment with the condition of our facilities, and I apologize for any inconvenience this may have caused you. Your feedback regarding the worn-out appearance of the hotel, broken items, and cleanliness concerns will be thoroughly reviewed by our management team to address any underlying issues and implement necessary changes. Please know that your satisfaction is important to us, and we would welcome the opportunity to make things right. If you would be willing to give us another chance, I invite you to reach out to us directly so that we can personally assist with your future reservation and ensure that your stay exceeds your expectations.

Thank you for your review Cindy. You will be pleased to know that we are beginning renovations this year!

Thank you for the perfect score, Karen!

Hi KhrisThank you for your review.