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Beoordelingen van Sheraton Suites Fort Lauderdale at Cypress Creek

3.5 out of 5
Sheraton Suites Fort Lauderdale at Cypress Creek
555 NW 62nd Street, Fort Lauderdale, FL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 431 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 273 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 131 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 77 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 89 van 1001 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personeel was zeer behulpzaam en vriendelijk. Kamers zijn heerlijk ruim en goed ingericht. We zouden zeker weer hier naar toe gaan.
3 nachten verbleven in augustus 2019

8/10 – Goed

GVA1974

Positief: Netheid, personeel en service
good quality
hotel looks good, main entrance - but does need some renovation to the rooms
5 nachten verbleven in juli 2018

6/10 – Redelijk

Fridja Van

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Slechte prijs/kwaliteit verhouding!
Niets in de buurt! Uitermate slecht ontbijt! Pas de derde dag bleek dat we om iets van sap konden vragen. Thee kon je niet zelf pakken....duurde kang voordat je wat kreeg!

2/10 – Ontzettend slecht

Tyrone

Negatief: Netheid, staat van de accommodatie en faciliteiten
The air condition was leaking and heat did not work
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cynthia

Positief: Staat van de accommodatie en faciliteiten
Everything
3 nachten verbleven in januari 2024
Reactie van Michael op 28 apr 2024
Dear Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

2/10 – Ontzettend slecht

Dantlie

Negatief: Personeel en service
I ask for blanket and wash cloth never got it. Service was terrible staff they have now is not what I use to service went down a lot. They clean the room took out the towels never bring them back management is bad.
2 nachten verbleven in maart 2024
Reactie van Michael op 28 apr 2024
Dear Guest, I recognize your time is valuable and appreciate the feedback you have taken time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation due to the service delays for your requests. These concerns have been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Please reach out to me directly should you return so I may ensure a seamless guest experience. Kind Regards, Michael Simpson Director Of Front Office

10/10 – Uitstekend

Asia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful
2 nachten verbleven in april 2024
Reactie van Michael op 28 apr 2024
Dear Guest, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon as we remain at your service. Sincerely, Michael Simpson Director of Front Office

8/10 – Goed

Jeff

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel in general is nice and clean. Inside the room might be different, as it was for me. There were stains on the furniture--not sure what it was, but I wasn't going to sit there--and chunks of wood out of the table edge.
2 nachten verbleven in april 2024
Reactie van Ann-Guest Service Manager op 23 apr 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

10/10 – Uitstekend

Ayanaa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect stay for Families.
3 nachten verbleven in maart 2024
Reactie van Ann-Guest Service Manager op 23 apr 2024
Thank you for staying with us, we really appreciate your feedback.

8/10 – Goed

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelente
1 nacht verbleven in april 2024
Reactie van Ann-Guest Service Manager op 23 apr 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

10/10 – Uitstekend

SHELETTA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is always very pleasant here. I especially love the warm welcoming feel I get each time I stay. Christina front desk staff is my all time favorite! She has the best customer service skills ever! Always professional, friendly, knowledgeable and very helpful. She keeps me coming back! This is my new found place to stay whenever i visit South Florida. This was my 3rd stay here been staying since Nov 2022. All the staff here are very pleasant! I adore the female security guard, she takes her job very serious yet she is very kind and helpful! I met the newest manager during this last stay he was very warm and friendly too. I believe his name is Roger. Besides the great staff, the rooms are huge and very clean! Big shot to the cleaning crew staff! Way to gp Sheraton! Keep shining!!
2 nachten verbleven in april 2024
Reactie van Ann-Guest Service Manager op 20 apr 2024
Dear Valued Guest,Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

8/10 – Goed

Dominique

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property itself was fine; the room was large, comfortable and the hotel itself is lovely. Most of the staff is great and friendly, especially at the restaurant, but it's been hit and miss with some of the front desk staff. The hotel itself and room were clean.
1 nacht verbleven in april 2024

6/10 – Redelijk

Stephanie

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a bit misleading when I was promised a balcony, but got one that overlooked the indoor dining area.. figured it would be a walk out balcony outside.. otherwise great 👍
7 nachten verbleven in april 2024
Reactie van Ann-Guest Service Manager op 20 apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

8/10 – Goed

Letisha

Positief: Personeel en service, staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Ann-Guest Service Manager op 17 apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

8/10 – Goed

Janet

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn't like the lack of cleanness on the pool deck. There was gecco/lizzard droppings which was unavoidable to walk around, which got on our shoes. Would strongly recommend having a deck hand to be cleaning the walking area around the pool.
1 nacht verbleven in april 2024
Reactie van Ann-Guest Service Manager op 15 apr 2024
Dear Janet,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.”

8/10 – Goed

Avalon

Positief: Personeel en service
.
1 nacht verbleven in april 2024
Reactie van Ann-Guest Service Manager op 15 apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

6/10 – Redelijk

Dimas

Positief: Personeel en service
Safe and quite
1 nacht verbleven in april 2024
Reactie van Ann-Guest Service Manager op 15 apr 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

8/10 – Goed

Letisha

Positief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Ann-Guest Service Manager op 11 apr 2024
Dear Valued Guest,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 – Goed

Vernice

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Right location. Great staff.
3 nachten verbleven in april 2024
Reactie van Ann-Guest Service Manager op 10 apr 2024
Dear Vernice,Thank you for staying with us, we really appreciate your feedback.

8/10 – Goed

Jephthe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Ann-Guest Service Manager op 10 apr 2024
Dear Jephthe,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Uitstekend

Valeen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I wish the pool area stayed open until 10 like other Sheraton's.
1 nacht verbleven in maart 2024
Reactie van Ann-Guest Service Manager op 10 apr 2024
Dear Valeen,Thank you for staying with us, we really appreciate your feedback.

8/10 – Goed

Phillip

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Ann-Guest Service Manager op 10 apr 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

10/10 – Uitstekend

Ana, Fort Lauderdale

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super good service and fast.
1 nacht verbleven in april 2024
Reactie van Ann-Guest Service Manager op 10 apr 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Uitstekend

Godfrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property have ample parking in a safe environment
2 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 3 apr 2024
Dear Godfrey, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

8/10 – Goed

Jernelle

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
how it said free breakfast but still end up paying for breakfast
4 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 2 apr 2024
Dear Jernelle,Thank you for staying with us, we really appreciate your feedback.

4/10 – Matig

Munsoor

1 nacht verbleven in maart 2024
Reactie van Ann-Front Office Manager op 2 apr 2024
Dear Munsoor,Thank you for staying with us, we really appreciate your feedback.

8/10 – Goed

Wilhelm

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
gutes Hotel
8 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 4 apr 2024
Thank you for staying with us, we really appreciate your feedback.

10/10 – Uitstekend

Peyman, RICHMOND HILL

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed but the property is too close to train tracks ....
4 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 28 mrt 2024
Dear Peyman,Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

8/10 – Goed

Adam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 26 mrt 2024
Dear Adam,Thank you for staying with us, we really appreciate your feedback.

10/10 – Uitstekend

Que

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very nice
1 nacht verbleven in maart 2024
Reactie van Ann-Front Office Manager op 26 mrt 2024
Dear Que,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 – Goed

Rosa

Reisde met familie
Positief: Personeel en service, voorzieningen
Es un hotel con un lobby muy bonito pero las habitaciones muy viejas, ya debe pensar en remodelar
1 nacht verbleven in maart 2024
Reactie van Ann-Front Office Manager op 26 mrt 2024
Dear Rosa,Thank you for staying with us, we really appreciate your feedback.

10/10 – Uitstekend

Vasif

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and really like the decor
6 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 18 mrt 2024
DearThank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 – Redelijk

Jagannath, Richmond

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Looks like old rooms need some TLC. Especially carpet needs replaced with newer flooring which won’t smell!! Needs replacing better lavatory doors
5 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 16 mrt 2024
Dear Valued Guest,Thank you for staying with us, we really appreciate your feedback.

10/10 – Uitstekend

Santo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Ann-Front Office Manager op 16 mrt 2024
Dear Valued Guest, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Looks like they are updating the rooms, our room was updated, clean and very comfortable. Friendly and very professional staff. All in all a great experience!
1 nacht verbleven in maart 2024
Reactie van Ann-Front Office Manager op 14 mrt 2024
Dear Diana, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 – Uitstekend

Brianna

Reisde met een groep
Positief: Netheid, personeel en service
A bit out dated, but the smell was great, staff were very helping, and the lobby was very tropical.
4 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 13 mrt 2024
Dear Brianna, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

8/10 – Goed

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lobby was very nice, continental breakfast would really be nice. Room was somewhat dated but clean. Staff was very friendly. Pool and hottub was awesome.
8 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 12 mrt 2024
Dear Linda,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

4/10 – Matig

Katherine

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately I had a bad experience with this hotel that left me feeling unsafe. When I got there, the hotel didn’t have the room needed and set me up in a double instead (which was okay). But upon entering the room I could see it was noticeably dirty, with plenty of dirt in the corners that had never been vacuumed and furniture that was heavily beat up. There were also stains on the counter, and most of the lights were bent out of shape or broken. Lighting in the room was also pretty dim in general. They also put me in a room that had a ledge outside the window that someone could easily walk on to break into the room (it was the maintance space where the hvac units were), and also didn’t have a proper locking mechanism on the window. The secondary door to the bedroom didn’t have a lock and was hinged outward so that you couldn’t prop a chair underneath the handle to provide and extra level of security. The bathroom also did not have a lock, and was very poorly lit. My incidental holding fee was also $150, which is honestly pretty outrageous. Luckily I didn’t have this charge go through. I also had an uncomfortable experience where I was going to my room in the evening and one of the employees stopped mid walk and stared at me as I got out of the elevator and walked to my room that was nearby. Overall a really uncomfortable stay, and I would not recommend this hotel to anyone in the future (especially to women traveling on their own).
2 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 12 mrt 2024
Dear Katherine, Hello my name is Ann and I am the Front Office Manager here at Sheraton Suites Fort Lauderdale at cypress Creek. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Once again thank you for staying with us and have a great day.

6/10 – Redelijk

Mario Humberto

Reisde met familie
Negatief: Voorzieningen
Not worth the price, breakfast buffet very poor, not enough elevators, asked for room service, very expensive, food could be much better.
2 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 12 mrt 2024
Dear Mario,I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.” “Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.”

6/10 – Redelijk

Clara

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
La ubicación del hotel era la que yo quería pero el personal de check in poco amable y la limpieza a cuarto bastante mala
2 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 4 mrt 2024
Dear valued Guest,Thank you for staying with us, we really appreciate your feedback.

10/10 – Uitstekend

Mely Ange Rosario

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Para mi propósito en este viaje estuvo genial, fácil acceso y cerca de varios establecimientos de comida.
2 nachten verbleven in maart 2024
Reactie van Ann-Front Office Manager op 4 mrt 2024
Dear Valued Guest, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

8/10 – Goed

Rhonda

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was very clean. Elevators need maintenance. 1 and sometimes 2 down at the same time with 8 floors that was a problem.
6 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 4 mrt 2024
Dear Valued Guest,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 5 mrt 2024
Dear Andrew,Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 4 mrt 2024
Dear Valued Guest, Thank you for choosing Sheraton Suites Fort Lauderdale at Cypress Creek for your recent stay. Were glad that you enjoyed your stay with us and found everything to be satisfactory. At Sheraton Suites Fort Lauderdale at Cypress Creek, we strive to provide the best possible experience for our guests. We hope to see you again.

10/10 – Uitstekend

Tulsiedeen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 28 feb 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

2/10 – Ontzettend slecht

Rocio

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist was rude and lied about having rooms available. Many guest complained after check in time and magically rooms were available for all guest. Rooms were dirty. Towels and bed sheets had hair. When showering, water wet restroom floor and even carpet by the door. Everything felt old and upgrades are needed. Definitely do not recommend and will not ever stay here again.
1 nacht verbleven in februari 2024
Reactie van Ann-Front Office Manager op 26 feb 2024
Dear Valued Guest, Hello my name is Ann and I am the Front Office Manager here at Sheraton Suites Fort Lauderdale at cypress Creek. It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. I hope you can forgive this inconvenience and not let it stop you from staying with us in the future. Once again thank you for staying with us and have a great day.

8/10 – Goed

César

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👌
5 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 26 feb 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

10/10 – Uitstekend

Mayra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 23 feb 2024
Thank you for your review of our hotel. We strive to continue to provide updates to our beautiful hotel so our guests can enjoy the hotel as their home away from home. We hope that you will be back again to enjoy our hospitality!

10/10 – Uitstekend

CeCelia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A great visit
2 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 22 feb 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.

10/10 – Uitstekend

Eduardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Ann-Front Office Manager op 22 feb 2024
Thank you for your feedback, we are thrilled that you enjoyed your time. We hope to see you on a future stay.