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Beoordelingen van The Caroline

2 out of 5
The Caroline
1515 N Ocean Dr, Hollywood, FL

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 76 van 224 beoordelingen" "
Gastenscore: 8 - Goed. 26 van 224 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 224 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 224 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 67 van 224 beoordelingen" "

6,2/10

Netheid

5,6/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

5,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Lynn

Negatief: Netheid, staat van de accommodatie en faciliteiten
No Rooms available... I want a refund
1 nacht verbleven in april 2024
Reactie van The Caroline Hotel op 18 mei 2024
Unfortunately we do not have many rooms available and the companies overwhelm us with many reservations, thank you and apologies

2/10 – Ontzettend slecht

JoVanni

Negatief: Voorzieningen
Owners were rude and tried to get me to take my business elsewhere
3 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

John, Leominster

1 nacht verbleven in maart 2024
Reactie van The Caroline / Charter House Hotel op 22 mei 2024
Dear John,Thank you for choosing The Caroline /Charter hotel for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory.

10/10 – Uitstekend

Verite

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I loved the owner and the staff. Very friendly and helpful.
1 nacht verbleven in mei 2024
Reactie van The Caroline Hotel op 18 mei 2024
Thank you for leaving us your good review, we hope to have you again soon.

2/10 – Ontzettend slecht

beverley

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Shower curtain moldy. Floors dirty dusty blinds and ceiling fan. Just plain dirty
4 nachten verbleven in april 2024
Reactie van Front Desk op 23 apr 2024
"We understand how disappointing it can be to have a less than satisfactory experience, and for that, we sincerely apologize."

4/10 – Matig

Kathleen

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room is absolutely nothing like what is pictured. Very disappointed. The location of the motel is perfect.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Kathy

Reisde met familie
We thought this property was absolutely cute. It’s only a block from the beach. Hollywood Beach is a 2 1/2 mile walking path of shops and businesses and fun things to do. Peruvian food and Italian food seem to be the norm. We tried Peruvian. It was delicious. Ceviche. The owner lives on site and takes care of everything for you as needed.
1 nacht verbleven in april 2024
Reactie van Front Desk op 23 apr 2024
We are very happy to know that you had a wonderful stay with us. Thanks

10/10 – Uitstekend

Taylor

Positief: Netheid, staat van de accommodatie en faciliteiten
My favorite place to stay
3 nachten verbleven in april 2024
Reactie van The Caroline Hotel op 23 apr 2024
We are very happy to know that you had a wonderful stay with us.

4/10 – Matig

Jeremy

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Owner was unhappy with the price we paid through Expedia and then put us in a room on another property which we had to walk to with all our luggage in tow. The room was gross and falling apart. We didn’t even sleep under the covers. The tile in the bathroom floor was loose, the floor was sticky, the table was dirty. Luckily we only stayed for one night. Will not return. Do yourself a favour and pay the higher price for a better room somewhere else!
1 nacht verbleven in april 2024
Reactie van Front Desk op 11 apr 2024
Good afternoon Jeremy,I am sorry to hear about that . We are still working to improve our service.Siincerely , the hotel

10/10 – Uitstekend

Iliana

Reisde met een groep, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
2 nachten verbleven in april 2024
Reactie van Front Desk op 11 apr 2024
Thank you, The Caroline hotel

8/10 – Goed

Franklin

1 nacht verbleven in april 2024
Reactie van The Caroline / Charter House Hotel op 22 mei 2024
Dear Franklin,Thank you for choosing The Caroline /Charter hotel for your recent stay. We hope that you enjoyed your time with us and found everything to be satisfactory.

2/10 – Ontzettend slecht

Georgette

Negatief: Netheid, staat van de accommodatie en faciliteiten
No sofa as advertised. Photos were very misleading. Owner lied. They charged me parking and did not refund when I didn't even use their parking lot.
2 nachten verbleven in januari 2024
Reactie van The Caroline Hotel op 23 apr 2024
Thank you for informing us of this problem. We are very sorry that you had a negative experience.

8/10 – Goed

Gladis

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Owner is a great person
2 nachten verbleven in maart 2024
Reactie van The Caroline Hotel op 23 apr 2024
thank you very much we hope to see you again

6/10 – Redelijk

Dubé

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Le plancher était huileux, plusieurs rénovations requises
1 nacht verbleven in maart 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry, we are trying to improve, thank you for informing us.

6/10 – Redelijk

Barbara J.

Reisde met partner
We loved the price… Near the boardwalk. I think it was just old, and needs a face lift. Room floor felt sandy and unclean. It was okay.
1 nacht verbleven in maart 2024
Reactie van The Caroline Hotel op 23 apr 2024
Thank you for informing us of this problem. We are very sorry that you had a negative experience.

4/10 – Matig

cora

Negatief: Netheid
The manager is very rude to guest and staff. It is a great place to stay for cheap in a great location. But avoid the manager at all cost
1 nacht verbleven in maart 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you for informing us we will try to improve we are sorry for your bad stay

2/10 – Ontzettend slecht

Barry

Reisde met familie
Negatief: Voorzieningen
There's only 2 things we liked about the place. The owner (which is very nice and friendly) and the walking distance to the boardwalk and beach. The room we stayed in was terrible. It was right beside the main road, so traffic all day and night was extremely noisy. The room was in need of major upgrades. The pictures online are simply wrong. The shower leaked onto the floor, the floors themselves were very dirty (we used paper towels with soap and water to clean what we could),the stove was from the 70s or earlier, the tv was mounted behind the bathroom door and the size was probably 30 inch or less. They tried to clean before we got into the room but they didnt use bleach, they used fabulouso. So the smell lingered. We used the room to keep our beach supplies in it for convenience, but slept at another place further inland. But the owner was really nice
4 nachten verbleven in maart 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for your bad stay. We will try to improve certain details to create good stays and experiences for our clients. Thank you for informing us.

4/10 – Matig

Zofia

Negatief: Netheid, staat van de accommodatie en faciliteiten
Not too clean
3 nachten verbleven in maart 2024
Reactie van The Caroline Hotel op 25 apr 2024
very sorry we will try to improve

4/10 – Matig

Dylan

5 nachten verbleven in maart 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you for choosing our hotel to stay, we hope to have you here again.

6/10 – Redelijk

Rachel

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This was a low-cost hotel so I wasn’t sure what to expect. I was concerned there would be excessive road noise, but that was not a problem. However once we had jackhammers at 5AM for 15-30 minutes and another time loud music at 3AM for maybe 8 songs. These aren’t the fault of the hotel but it might be more evident being at ground level. Otherwise, the noise was not a problem at all. The room smelled strongly of cleaning supplies, and was in fact a clean room. Except the thick plastic shower curtain that should be replaced for mold. The bed was surprisingly comfortable and I was delighted. Slept very well. There was a tv but you’ll have to sign in for your own accounts. The shower has power-wash power, but also gets everywhere. The biggest drawback is the office hours. The office has limited hours. I believe it was something like 11 to 8. We had a very early flight and had to kill a bunch of time before we could even talk to someone. And if you had a problem overnight for some reason, you would be out of luck. I believe there should be an emergency number and the hours should be clearly communicated to people when booking. One morning another family was standing around with their suitcases. It’s a bad experience that just needs communication so people can make arrangements or reach someone. I wouldn’t seek this place out per se. But I would stay again if the price was right.
4 nachten verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry if you had a bad experience, our hours are from 11:00 am to 10 pm and we are very strict, we will try to improve and thank you for informing us.

2/10 – Ontzettend slecht

Zinnia

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Upon arriving at property, there were no rooms available S they had overbooked. We were sent to a different hotel where the room was in very bad conditions with outdated cabinets and furniture, pieces of the baseboards missing and what appeared to be mold on the walls. Also the desk manager was very rude when we found it necessary to call the front desk to ask for the wifi password to reset the internet in order for the television to work.
2 nachten verbleven in maart 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for your bad experience but we are having problems with reservations since the companies send us more than the rooms we have available

2/10 – Ontzettend slecht

Michi, Irvine

Don’t risk booking! We had a confirmed reservation made 4 months in advance. The morning of arrival, while we were waiting to board a flight, the hotel front desk called to tell us they were overbooked and didn’t have a room for us. Fortunately, Expedia found us a replacement, although we sat for a while at the FLL airport waiting for a resolution.
1 nacht verbleven in maart 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry that we cannot stay, we are having problems with reservations, more rooms are arriving than we have available, thank you for informing us.

8/10 – Goed

Karla, Bolingbrook

Positief: Netheid, staat van de accommodatie en faciliteiten
The location was great - easy to get to the beach, shopping, grocery and restaurants. It was very budget friendly. Great water pressure in the shower, very nice fluffy soft towels, the pillows and bed were very comfortable. I would visit again.
4 nachten verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you very much for your comment, we feel very good to know that you had a great stay. We hope to have you again at our hotel.

8/10 – Goed

Nancy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We had a good time at the hotel. Very comfortable and quiet
4 nachten verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you very much for your comment, we hope to have you here again.

2/10 – Ontzettend slecht

Kimberly

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Girl at the front desk has limited English. We were able to store our bags and when we returned to check in the owner was there. He asked how we got such a low rate for the room and we said we booked through Expedia. He went off on a rant, saying if we try to come back we will never get the same rate. He said he has to make money and we would have to pay much more to stay. He kept on and on, like it was our fault we got the rate we did. He is the one allowing people to use Expedia to book!! We spent considerable time getting the TV to work. Very basic room with few extras. No hair dryer or hand towels. Half a ceiling fan and the light didn’t work. The one great thing is the location, only a block off Hollywood Beach and the Boardwalk. The owner does not have to worry about us coming back.
1 nacht verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you for informing us, we are very sorry for your bad stay and we are trying to improve

10/10 – Uitstekend

Chinedum

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A great stay. Enrico was great and really takes care of his guests. EXCELLENT proximity to the beach which is my number one priority as a northerner ♥️
2 nachten verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you very much for your nice comment, we try to do our best so that our clients have a memorable experience.

2/10 – Ontzettend slecht

james

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The Caroline did not have a room for us, they put us in another place that was even worse, it was dirty, walls had stains, floor had stains, it did not look like what they advertised in photos.
3 nachten verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for your bad stay, we are trying to improve and we will take action on the matter.

4/10 – Matig

mona

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Insalubre , attention , pas comme sur les photos tres sales salle de bain dégueulasse, propreté execrable. Pas de bbq qui fonctionne bon pour les vidanges, déchetsdehors aucun conteneur, cest un panier d'épicerie. Chambre numéro 7 . Plusieurs personnes venu et parti pleincde bibites. Lexterminateur est venu pour les bibites. Bain crasse et douche aussi me lave avec des gougounes dans les pieds. Cuisinière dégueulasse. Dessous du lits la toile de fonds du matelas est arrache apres le lit. Air climatisé coule sur la table de nuit elle etait plein d'eau et la montre de mon conjoint détrempé. Pas de séchoir, pas de coffre fort pas de detecteur de fumee il pend au plafond. Nous sommes ici en avion et pas d'auto et les hotel aux alentours pas de place sauf ceux qui sont trop dispendieux pour nos moyens . Nous avons paye 2200 pour 10 jours. A mon retour je metterai les photos de la place. Pres de la plage et boardwalk. La seule chose.
Reactie van The Caroline Hotel op 25 apr 2024
Nous sommes vraiment désolés pour votre mauvais séjour, nous prenons des mesures en la matière et concernant le coffre-fort, ce n'est pas un hôtel de luxe et nous ne sommes pas obligés de l'avoir. La ville le révise tous les 3 mois et il est approuvé et ne le fait pas. exiger certaines choses que vous mentionnez. Merci beaucoup.

8/10 – Goed

Myron

1 nacht verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you for choosing our hotel to stay, we hope to have you here again.

10/10 – Uitstekend

Allison

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
The office staff were amazing. It really was a hidden gem.
1 nacht verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you very much, we always try to do our best so that our clients have a memorable stay. We hope to have you here again soon.

4/10 – Matig

LEONID

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
location is good
7 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

Jennifer, LUXEMBURG

Negatief: Staat van de accommodatie en faciliteiten
Absolutely horrible. We didn’t even unpack. Left immediately to stay somewhere else. Only 2 blades in ceiling fan. Toilet not even anchored to floor. Filthy. Someone was obviously in the room before us; TV on and shower wet. Holes in walls. Had a “hourly rate” sign out front. Completely misrepresented. HORRIBLE. We filed a complaint with our credit card company to not honor charges. This place should be condemned. Just HORRIBLE. I can’t enough bad things about it.
5 nachten verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for your bad stay and we are trying to improve. We will take action on the matter. Thank you for informing us.

10/10 – Uitstekend

Aaron

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Marie-Eve

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nous avons apprécié notre séjour à l'hôtel The Caroline. Le propriétaire et les employés étaient sympathiques. L'hôtel est situé à 2 minutes à pied de la plage et du Broardwalk. La chambre était propre et sentait très bon. Il y a un petit jardin accueillant pour relaxer et l'endroit est très calme.
5 nachten verbleven in januari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you very much for your comment, we hope to have you here again and continue creating good moments for our clients.

10/10 – Uitstekend

Joseph, Brooklyn

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay & will definitely stay again...
4 nachten verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
We hope to have you again soon and continue creating good experiences for our customers. Thank you for your review.

6/10 – Redelijk

Geverifieerde reiziger

We booked and were almost cancelled the day we were to arrive. The pictures look adorable but the rooms are very outdated.
1 nacht verbleven in januari 2024
Reactie van The Caroline Hotel op 25 apr 2024
we are trying to improve thanks for informing us

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, comfort kamer
Awful experience
This place is terrible! Don't book here, seriously. The office is closed in the morning, spent hours waiting for someone. Then the owner was very rude and starting accusing me of being a troublemaker without a reservation and said he didn't have any rooms available even though I had a reservation. Then claimed he had to cancel another reservation to give me a room. The room was old and filthy, and I didn't feel safe so I ended up leaving. I have traveled a lot and never had issues like this. Book somewhere else.
1 nacht verbleven in februari 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for your bad stay, we are trying to improve. Thank you for informing us. We will take action on the matter.

4/10 – Matig

Jossue

Negatief: Netheid, staat van de accommodatie en faciliteiten
Para el precio no está mal! Pero nada para repetir
1 nacht verbleven in januari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Lamento tu mala estadia estamos tratando de mejorar gracias por tu comentario

6/10 – Redelijk

Will

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Great location. Horrible parking. The rooms have never been updated. Youre paying for location. The staff is kind but very lazy.
1 nacht verbleven in december 2023
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for your bad stay, we are trying to improve to leave good experiences for our clients. Thank you for informing us.

4/10 – Matig

Michelle

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We ordered a bigger room for this hotel, and they gave us a smaller room. The owner said I don’t understand why two people would want a bigger room. So we stayed with a smaller room. They were limited on towels every time we ask the girls for fresh towels they would roll their eyeballs and didn’t want to give us any extra .The window in the bathroom was missing a slat of glass. The room was not cleaned just a lot of dust I would not return.
4 nachten verbleven in januari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you for informing us of your bad experience, we are trying to improve and we will take action on the matter.

8/10 – Goed

Clarence

Positief: Netheid, comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Thomas

Positief: Netheid, comfort kamer
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Chazz

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

4/10 – Matig

WALTER

Negatief: Comfort kamer
Old place
Very uncomfortable bed. No shampoo.one cup for 2. Thin pillows
1 nacht verbleven in januari 2024
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for your bad stay, but all our rooms have 4 pillows. If you only had two, you could have come to the offices and we would have provided you with the ones you needed. we are trying to improve

2/10 – Ontzettend slecht

Mariquena

3 nachten verbleven in december 2023

2/10 – Ontzettend slecht

Cory

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Property owner is racist towards people who are not of Spanish descent, beware. Pay the extra fee and get a more qualified hotel.
2 nachten verbleven in december 2023
Reactie van The Caroline Hotel op 25 apr 2024
Thank you for leaving your comment, we are sorry for your bad stay, we are trying to improve

8/10 – Goed

Mick

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Second time here in just over a week. Room 12 was much larger, quiter and better equipped than room 16 we had the first time. A very good, basic stay in a great location.
1 nacht verbleven in januari 2024
Reactie van The Caroline Hotel op 25 apr 2024
Thank you for your review we hope to have you here again soon and continue making memories in your life

4/10 – Matig

Judith

Front office is horrible
At check in the man at the counter told us he didn’t have any rooms. Despite us having our reservation for 3 months. He said it wasn’t his fault and we were to call the company to find a room. This was New Years weekend. He went and got the supervisor and she was able to work things out. He was trying to hold our room for someone else that wasn’t there yet. Later I asked for 2 towels (there were only 2 in the room) he argued with me saying the lady won’t give me any and went on to ask why I needed 4 towels. He was horrible from the moment we checked in. I wanted to leave the establishment but my significant other talked me out of it since it was a holiday weekend. We could not connect to the Wi-Fi and the tv didn’t work, but I didn’t dare go talk to the office about it. The walls are extremely thin. The people sitting out front can hear you use the bathroom and you can hear all conversations in the rooms next door. The only plus was everything is within walking distance to the beach and boardwalk. Which is nice because the parking is tight in their lot.
3 nachten verbleven in december 2023
Reactie van The Caroline Hotel op 25 apr 2024
We are very sorry for what happened, we are trying to improve.

10/10 – Uitstekend

Tony Eugene

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice place to stay, clean
2 nachten verbleven in december 2023
Reactie van The Caroline Hotel op 25 apr 2024
thank you we hope to have you again soon

10/10 – Uitstekend

Justina, Ridgewood

4 nachten verbleven in december 2023