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Beoordelingen van TownePlace Suites by Marriott Fort Mill at Carowinds Blvd.

2.5 out of 5
TownePlace Suites by Marriott Fort Mill at Carowinds Blvd.
3519 LAKEMONT BOULEVARD, Fort Mill, SC

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 193 van 276 beoordelingen" "
Gastenscore: 8 - Goed. 53 van 276 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 276 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 276 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 276 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

DeSean

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay.
1 nacht verbleven in april 2024
Reactie van Management op 19 mei 2024
Thank you for your review and feedback, we are so glad you enjoyed your stay and hope to welcome you again soon!

8/10 – Goed

Marie Eve

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Malheureusement, le personnel à la réception n’est pas très sympathique . On a l’impression de les déranger! L’hôtel sinon est très bien!
4 nachten verbleven in mei 2024
Reactie van Management op 21 mei 2024
Thank you for your review and feedback. Hospitality is our number one priority, I hate to see that we did not meet that expectation for you and hope any future stays are even better than the last!

8/10 – Goed

Vera

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very family oriented.
3 nachten verbleven in maart 2024
Reactie van Management op 14 mei 2024
Thank you for your review and feedback, we are glad you enjoyed your stay! We hope to welcome you again in the future to provide you with an even better stay!

8/10 – Goed

Violet

Positief: Netheid, staat van de accommodatie en faciliteiten
The staff was ok the hotel was really clean breakfast could be way better everyone doesn’t eat pork products that’s definitely a conversation needs to be held
6 nachten verbleven in mei 2024
Reactie van Management op 14 mei 2024
Thank you so much for your review and feedback. We appreciate feedback from our guests so we can identify where we can improve. We hope any future stays will be even better than the last!

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff clean rooms easy access for other things in the area
5 nachten verbleven in mei 2024
Reactie van Management op 11 mei 2024
Thank you for your review and feedback, we are thrilled to receive feedback like yours where we can celebrate our front desk and housekeeping teams! We hope to welcome you again soon.

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the king suit and it had everything you need dishes bowls pots pans forks knives spoons glasses coffee maker toaster cook top microwave and fridge walk in shower. Love this place.
9 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you so much for your review and feedback. It is always such a pleasure to see when our guests enjoy their experience. We enjoyed having you as our guest and hope to welcome you again soon!

4/10 – Matig

William

Reisde met partner
Negatief: Netheid, voorzieningen
The room had a smell of cleaning solution. Had to turn off the a/c unit because the fan made a loud noise. The shower sprayed water over the floor. Not what I expected!!!
1 nacht verbleven in april 2024
Reactie van Management op 1 mei 2024
Thank you so much for your feedback. You feedback will be passed along to our team to review and address the issues you experienced. We hope you'll give us another opportunity in the future to provide an exceptional stay.

10/10 – Uitstekend

John, Winston-Salem

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were very clean and updated. Staffing was great and hospitable. The complimentary breakfast was also good, multiple options to choose from. I would definitely stay again.
2 nachten verbleven in maart 2024
Reactie van Management op 27 apr 2024
Thank you so much for your review and feedback, we are thrilled to hear you enjoyed the property and our team! We hope to see you again in the future!

10/10 – Uitstekend

Laura

1 nacht verbleven in april 2024
Reactie van Management op 11 mei 2024
Thank you so much for taking the time to provide your review, we are thrilled to see you enjoyed your stay!

8/10 – Goed

Kathy

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet and great breakfast.
5 nachten verbleven in maart 2024
Reactie van Management op 15 apr 2024
Thank you very much for your review and feedback. We are glad your overall stay was enjoyable, but we hope to hit a 5 out of 5 worthy stay if you stay with us again in the future!

2/10 – Ontzettend slecht

Karolina

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and staff friendly, but as you can expect pillows were filled with air. We had such a great time stuffing the pillows with the extra towels we were able to get. Unfortunately there werent any extra pillows to go around. The best part was having to hear very loud music from a bar right next to the hotel until about 2am. We called the front desk they already knew what the problem was, and was familiar because it was an ongoing problem. They said they would call the sheriff but after 30 minutes we decided to call ourselves. Local law enforcement showed up and was able to get the bar to quiet down for 10 minutes before they went back to max sound. The walls are also very thin so if you have active neighbors then you will get an opportunity to enjoy the ound they make. If you have a long trip ahead of you the next day after a long day at Carowinds and want your much needed sleep interrupted or impossible to obtain due to terrible pillows and loud noises then this hotel is the best place you'll find!
2 nachten verbleven in april 2024
Reactie van Management op 15 apr 2024
Thank you for taking the time to provide a review and feedback. I would like to sincerely apologize that this was the experience you had. Unfortunately, our area is not considered residential and the city's sound ordinance allows excessive music until 2am. When we receive complaints, we do call the local Sheriff's office; unfortunately, like us, their hands are tied because the bar is not breaking the sound ordinance. We hate when this impacts our guests and staff, but have yet to be able to find a resolution with the city or the bar at this time. We do hope you'll give us another chance in the future to provide an exceptional experience.

10/10 – Uitstekend

Tracey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is in a perfect spot for the amusement park, clean nice staff
3 nachten verbleven in maart 2024
Reactie van Management op 15 apr 2024
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate positive feedback such as yours. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!

10/10 – Uitstekend

Brian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to Carowinds
1 nacht verbleven in april 2024
Reactie van Management op 15 apr 2024
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate 5 out of 5 worthy stays. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!

10/10 – Uitstekend

Tracy

Reisde met familie
The hotel was great and the outside seating was perfect.
1 nacht verbleven in april 2024
Reactie van Management op 15 apr 2024
Thank you for your review and feedback, we are glad to see you enjoyed your stay! We enjoyed having you as our guest and hope to provide you another 5 out of 5 worthy stay if you find yourself in our area in the future!

6/10 – Redelijk

Leonette

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Right across from Carowinds Theme Park
2 nachten verbleven in april 2024
Reactie van Management op 15 apr 2024
Thank you for your review. We are glad we are conveniently located for your visit to Carowinds. It looks like we missed the mark during your stay in some areas. Our team is consistently working to improve in hopes to provide every guest with an exceptional stay. We hope you'll give us another chance in the future to provide a 5 out of 5 worthy stay!

10/10 – Uitstekend

Jason

1 nacht verbleven in april 2024
Reactie van Management op 27 apr 2024
Thank you for your review, we are glad to see that you enjoyed your stay and hope to welcome you again in the future!

8/10 – Goed

Leisa

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
The hotel was clean, loved the parking area, convenient to Carowinds Park
2 nachten verbleven in maart 2024
Reactie van Management op 15 apr 2024
Thank you for your review and feedback, we are glad to see you enjoyed your overall stay. We enjoyed having you as our guest and hope to have the chance to provide a 5 out of 5 worthy stay if you find yourself in Fort Mill in the future!

10/10 – Uitstekend

Bernadette

1 nacht verbleven in maart 2024
Reactie van Management op 21 apr 2024
Thank you for your review, we are thrilled to see you enjoyed your experience and hope to welcome you again soon!

10/10 – Uitstekend

Gary

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for your feedback, we are glad you enjoyed your stay!

8/10 – Goed

Brent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms are nice
1 nacht verbleven in maart 2024
Reactie van Management op 25 mrt 2024
Thank you for your review and feedback! We are glad to see you enjoyed the rooms, we hope you stay with us again so we can provide you with a 5 out of 5 worthy stay in the future!

10/10 – Uitstekend

Jatene Kaila

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was really a good place
1 nacht verbleven in maart 2024
Reactie van Management op 15 mrt 2024
Thank you so much for your review, we are so glad you enjoyed your stay!

10/10 – Uitstekend

Avionce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
That hotel was amazing 10/10 recommend
1 nacht verbleven in februari 2024
Reactie van Management op 11 mrt 2024
Thank you so much for your review and feedback, we are always thrilled when we hit the mark with our guests! We enjoyed having you as our guest and hope to see you again soon!

8/10 – Goed

caroline

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a very nice and clean hotel. Pet friendly which is important to us. Nice hot breakfast. Room has refrigerator, cook top, microwave and dishwasher and coffee pot. Really made it easy to feel at home. They also provide shampoo, conditioner and body wash, which is great because it’s one less thing I have to pack.
1 nacht verbleven in maart 2024
Reactie van Management op 4 mrt 2024
Thank you for your review and feedback! We always appreciate specific feedback from our guests so we can see what impacts their experience the most. We are glad to hear you enjoyed your overall experience and hope any future stays with us are a 5 out of 5 worthy experience!

10/10 – Uitstekend

Carlos

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean place
2 nachten verbleven in februari 2024
Reactie van Management op 27 feb 2024
Thank you for your review and feedback, we are so glad you enjoyed your stay!

8/10 – Goed

Jonathan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nice place to stay and having a kitchenette was also good. However we stayed on the back part of the hotel and there is a bar back there that plays music very loudly until 2am which was not enjoyable and made it difficult to sleep. Guests should know about the music and bar before booking.
5 nachten verbleven in februari 2024
Reactie van Management op 17 feb 2024
Thank you for your review and feedback. We are glad you enjoyed the amenities of the room you stayed in. We apologize about the bar, we are working to come to a mutual understanding with those that operate the bar; however, our biggest obstacle is the city's noise ordinance that has larger restrictions on residential areas than areas where business operate. We hope you'll give us a chance in the future to provide you with an even better overall experience!

10/10 – Uitstekend

sharon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay here again
Updated, clean and the room was more than what inexpected. Full size fridge and even a 2-burner stove. Comfy bed.
1 nacht verbleven in februari 2024
Reactie van Management op 17 feb 2024
Thank you for your review and feedback, we are so glad to hear you enjoyed your stay! We enjoyed having you as our guest and hope to see you again soon!

10/10 – Uitstekend

Walter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
1 nacht verbleven in februari 2024
Reactie van Management op 5 feb 2024
Thank you for your review, we love to hear when out guests enjoy their stays!

8/10 – Goed

Simone

Zakenreiziger, Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service
Check in lady very unfriendly never greeted us, I told her why I was there, she is watching videos on her phone Check out ladies in the morning where very friendly wish I would have had them last night. I stayed her because I had stayed at a different Town Place before and the service was fantastic. Had I checked the reviews I would have never stayed there. So unless management steps in and changes it’s never gonna get good reviews
1 nacht verbleven in januari 2024
Reactie van Management op 29 jan 2024
Thank you for your review and feedback. I am so sorry to hear that your check in experience was not up to our expectations, we have a newer member of our team on our evening shifts and we have been working with her to ensure she is following Marriott expectations and creating a pleasant welcoming environment to our guests. I am glad to hear the rest of your stay was positive and hope you'll give us another chance in the future to provide an exceptional overall stay!

10/10 – Uitstekend

nelson

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Management op 29 jan 2024
Thank you for your review! We are always thrilled to hit a 10 out of 10 worthy stay and hope you stay with us again soon!

10/10 – Uitstekend

Jason

3 nachten verbleven in januari 2024
Reactie van Management op 29 jan 2024
Thank you for your review! We are thrilled to see we hit a 5 out of 5 worthy stay for you and hope you stay with us again soon!

8/10 – Goed

Dawana

1 nacht verbleven in december 2023
Reactie van Management op 29 jan 2024
Thank you for your review! We are glad you enjoyed your overall experience during your stay, we hope any future stays are even better than the last!

10/10 – Uitstekend

Willis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Management op 29 jan 2024
Thank you for your review, we are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 – Uitstekend

Lillian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Management op 5 feb 2024
Thank you very much for your review, we are excited to see you enjoyed your stay!

10/10 – Uitstekend

Valerie

Reisde met familie
Friendly and fast check-in. Super clean and really nice rooms!
1 nacht verbleven in december 2023
Reactie van Management op 29 jan 2024
Sorry for the delay in response! Thank you for your review and feedback, we are glad to hear you had an excellent experience during your stay and hope to see you again in the future!

8/10 – Goed

Eric

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Management op 29 jan 2024
Sorry for the delay in response! Thank you for your review, we are glad you enjoyed your overall stay at our property. We hope any future stays will be even better than the last!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Management op 29 jan 2024
Sorry for the delay in response! Thank you very much for your review, we are so glad to see you enjoyed your stay and hope you stay with us again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable
We enjoyed our stay. The location was convenient for shopping & sight aeeing.
2 nachten verbleven in november 2023
Reactie van Management op 29 jan 2024
Sorry for the delay in response! Thank you for your feedback and we are so glad you enjoyed your stay with us, we hope to see you again soon!

8/10 – Goed

Kiara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, very friendly staff, excellent amenities, very clean,comfortable bedding. My only complaint is the incidental fee that wasnt displayed when booking & the complimentary breakfast was disgusting. But even with those issues id absolutely stay again
2 nachten verbleven in november 2023
Reactie van Management op 28 nov 2023
Thank you for your feedback, we will check out information to ensure the incidental fees display on our third party listings for transparency for future guests. We are glad you enjoyed your overall experience and hope any future stays are even better than this one!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Room was clean, shower is great, breakfast was good.
1 nacht verbleven in november 2023
Reactie van Management op 28 nov 2023
Thank you for your review and feedback, we are so glad you enjoyed!

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Management op 28 nov 2023
Thank you for your review, we are so glad you enjoyed!

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Management op 28 nov 2023
Thank you for your review, we are so glad you enjoyed!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Management op 5 nov 2023
Thank you for your review, we are glad you enjoyed your stay!

10/10 – Uitstekend

Danya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Management op 5 nov 2023
Thank you for your review, we are so glad you enjoyed your stay!

10/10 – Uitstekend

Frederick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a nice clean well located hotel
1 nacht verbleven in oktober 2023
Reactie van Management op 30 okt 2023
Thank you for your review, we are so glad you enjoyed!

10/10 – Uitstekend

Luis

1 nacht verbleven in oktober 2023
Reactie van Management op 28 nov 2023
Thank you for your review, we are so glad you enjoyed!

4/10 – Matig

Michelle

Reisde met familie
Negatief: Netheid
They should close for a complete cleaning of the rooms. Room 222, tub did not drain, toilet was plugged, moved the ottoman and it looked like it was never moved to vacuum under. Went to make coffee and found a moldy, green growing used filter in the pot. Outside of the property and common areas were very clean. Women doing breakfast was wonderful. Spoke to the office and she said she would notify cleaning staff and manager. She also said I would get points credited to my account and a phone call from the manager. Still waiting…..
1 nacht verbleven in oktober 2023
Reactie van Management op 30 okt 2023
Thank you for your feedback. We must have spoken after this was posted and I am glad we were able to go through to details and get you some points on your Marriott Bonvoy account for the issues you encountered. As discussed on the phone, I worked with my housekeeping team that day to show areas of improvement and confirm our procedures are followed in every room. Thank you again and we hope you give us another chance to provide you with an excellent stay in the future!

10/10 – Uitstekend

Dillon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in oktober 2023
Reactie van Management op 25 okt 2023
Thank you for your feedback, we are so glad you enjoyed!

10/10 – Uitstekend

Ramona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Management op 25 okt 2023
Thank you for your review, we are so glad you enjoyed your stay!

10/10 – Uitstekend

Lauren

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Management op 25 okt 2023
Thank you for your review, we are so glad to hear you enjoyed your stay!

10/10 – Uitstekend

Estanislao

1 nacht verbleven in oktober 2023
Reactie van Management op 28 nov 2023
Thank you for your review, we are so glad you enjoyed!