Exterieur

Beoordelingen van Coast Fort St. John Hotel

2.5 out of 5
Coast Fort St. John Hotel
10103 98 Ave, Fort St. John, BC

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 124 van 301 beoordelingen" "
Gastenscore: 8 - Goed. 130 van 301 beoordelingen" "
Gastenscore: 6 - Redelijk. 22 van 301 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 301 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 301 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Joanne

Reisde met familie
Positief: Netheid, personeel en service
Property has garbage strewn around. Hotel was clean and good stay
1 nacht verbleven in april 2024
Reactie van Staff and Management op 15 mei 2024
Dear Joanne,Thank you for taking the time to provide your feedback and for the positive rating of 4 out of 5. We're pleased to hear that you found the hotel clean and had a good stay overall.We apologize for the issue you encountered with the property having garbage strewn around. Your comments are valuable to us, and we take them seriously. We will address this matter promptly to ensure our property remains tidy and welcoming for all our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 – Uitstekend

Cole

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Staff and Management op 22 apr 2024
Dear Cole,Thank you for your feedback. Looking forward to welcoming you again in the near future.Stay Healthy!

10/10 – Uitstekend

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very nice and cheap
1 nacht verbleven in april 2024
Reactie van Front desk op 12 apr 2024
Thanks for staying with us, we appreciate your feedback

10/10 – Uitstekend

Ken

1 nacht verbleven in april 2024
Reactie van General Manager op 4 mei 2024
We appreciate your acknowledgment of the Coast Hotel with a five-star rating. Your satisfaction is our utmost priority, and we're thrilled to have met your expectations. Our dedicated team strives tirelessly to ensure every aspect of your stay is seamless and enjoyable. Your feedback fuels our commitment to excellence, motivating us to continuously elevate our services. We look forward to welcoming you back for another exceptional experience. Thank you once again for choosing the Coast Hotel, and we're honored to have earned your trust and loyalty.

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value for the cost.
1 nacht verbleven in februari 2024
Reactie van Staff and Management op 17 apr 2024
Thank you for staying with us. It is always encouraging to see positive feedback. We try our best to provide you the most comfortable stay. We hope to serve you even better soon! Stay Healthy!

10/10 – Uitstekend

Bobbi-Jo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice staff!!! Clean rooms!!
1 nacht verbleven in maart 2024
Reactie van Staff and Management op 1 apr 2024
Dear Bobbi-Jo,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

10/10 – Uitstekend

Judy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my room. Spacious. Loved the steam spa. Loved the $10.00 credit for not having room cleaning every day to use for the coffee shop or dinning room. The coffee shop has fresh food to go as well as daily specials at great prices. Definitely will book here again. If I had a negative it would be to paint the pool area with bright fun Color’s and have a few more lights. It seems a bit gloomy going in as a single woman to enjoy the pool. That’s it. Oh the hospital is right next door so you do hear sirens very often as well as the fire trucks and police sirens. I prayed every time I heard a siren. God bless.
1 nacht verbleven in maart 2024
Reactie van Staff and Management op 25 mrt 2024
Hello Judy.Thank you for your feedback. Looking forward to welcoming you again.

8/10 – Goed

Norman

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good for an overnight stay.
1 nacht verbleven in maart 2024
Reactie van Staff and Management op 4 mrt 2024
Thank you for your feedback. Looking forward to welcoming you again in the near future.

6/10 – Redelijk

Kevin

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen
After staying here and landing on the 7th floor and quite a walk down the hall for 70 ish folks, I learned to ask for a closer to the door room. Also I had to park around the very back of the hotel with my truck in a snowstorm and no plug-ins for a diesel. Room was clean and well supplied with a good bed and quiet.
1 nacht verbleven in februari 2024
Reactie van Staff and Management op 3 mrt 2024
Dear Kevin,Thank you for your feedback. We apologize that that you were not accommodating on the ground floor. Warm regards,

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly service
1 nacht verbleven in februari 2024
Reactie van Staff and Management op 26 feb 2024
Dear Gary,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

10/10 – Uitstekend

Alexander

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Everything suits me well.
1 nacht verbleven in februari 2024
Reactie van Staff and Management op 25 feb 2024
Dear Alexander,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

8/10 – Goed

Fabio

Reactie van Staff and Management op 22 feb 2024
Dear Fabio,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

10/10 – Uitstekend

Joyce

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
easy to get to
2 nachten verbleven in februari 2024
Reactie van Staff and Management op 19 feb 2024
Dear Joyce,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality

8/10 – Goed

Kerri

3 nachten verbleven in januari 2024
Reactie van Staff and Management op 16 jan 2024
Hello Kerri,We are so happy to hear you had a good experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

8/10 – Goed

Shayne

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Staff and Management op 8 jan 2024
Hello Shayne,Thank you for your 4 star rating. Looking forward to welcome and again and we will try our best to get 5 star rating.Happy winters.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Room was too hot
1 nacht verbleven in december 2023
Reactie van Staff and Management op 8 jan 2024
Hello there,Thank you for your valuable feedback. We have notified the maintenance manager about the issue and we are please to inform that it has been resolved. Hopefully we will get another chance to prove our hospitality.Regards,

10/10 – Uitstekend

Laura

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the staff was very nice, had a nice breakfast, very quiet and clean, will be going back again:)
5 nachten verbleven in december 2023
Reactie van Staff and Management op 7 jan 2024
Thank you so much for your 5 star rating.Happy Winters

10/10 – Uitstekend

Cameron

3 nachten verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Hello Cameron,Thank you for the 10/10 rating. It boosts our confidence. Looking forward to welcoming you back soon!Happy Holidays

10/10 – Uitstekend

Steve

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Staff and Management op 25 dec 2023
Dear Steve,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

10/10 – Uitstekend

Roy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just a nice place to stay.
7 nachten verbleven in december 2023
Reactie van General Manager op 20 dec 2023
Thank you for your kind words Roy. It’s a pleasure hosting you!Looking forward to seeing you again. Happy Holidays!

10/10 – Uitstekend

Corinna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay i liked all the pillows and the hot breakfast was great
1 nacht verbleven in december 2023
Reactie van Staff and Management op 2 jan 2024
Hello Corinna,Thank you for your wonderful 5/5 rating. We are glad to know that you had a pleasing stay. Looking forward to host you again.Happy new year

8/10 – Goed

Adam

2 nachten verbleven in november 2023
Reactie van General Manager op 28 dec 2023
Hello Adam,Thank you for your review. Looking forward to seeing you again soon.Happy Holidays

10/10 – Uitstekend

Trevor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great breakfast, comfortable beds and easy to access.
1 nacht verbleven in november 2023
Reactie van General Manager op 21 nov 2023
Dear Trevor,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

8/10 – Goed

Karen

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Staff and Management op 4 nov 2023
Dear Karen,Thank you for taking the time to review our hotel and for your positive rating of 4/5. We're delighted to hear that you enjoyed your stay with us. Your feedback is important to us, and we are always striving to provide the best possible experience for our guests.To achieve a 5/5 rating from you, we'd love to know more about your stay and what we can do to make it even better in the future. Your input is valuable in helping us identify areas for improvement and enhance our services.Could you please share any specific aspects of your stay that you believe we can improve upon? Whether it's related to our rooms, amenities, customer service, or any other aspect of your experience, your insights will be greatly appreciated.We look forward to your feedback and hope to welcome you back to our hotel in the near future, where we aim to provide you with a flawless 5-star experience.Thank you once again for choosing to stay with us, and we appreciate your time in sharing your thoughts.Warm regards,

10/10 – Uitstekend

susan

1 nacht verbleven in oktober 2023
Reactie van Staff and Management op 30 okt 2023
Dear Susan,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

10/10 – Uitstekend

erik

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast efficient check in, clean comfortable room
1 nacht verbleven in oktober 2023
Reactie van General Manager op 19 okt 2023
Dear Erik,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

8/10 – Goed

Angela

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Too much trash around area. Out the back door cigarette butts galore.. Trash littered the outside as well.
1 nacht verbleven in oktober 2023
Reactie van Staff and Management op 15 okt 2023
Dear Angela,Thank you for taking the time to review our hotel and for your positive rating of 4/5. We're delighted to hear that you enjoyed your stay with us. Please accept our apologies for not having the back entrance spotless. We will be sharing this insight with our maintenance team and will make sure that we are not repeating the same mistakes. Your feedback is important to us, and we are always striving to provide the best possible experience for our guests.

10/10 – Uitstekend

James A, Langley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Staff and Management op 15 okt 2023
Dear James,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

8/10 – Goed

kenneth

1 nacht verbleven in september 2023
Reactie van Staff and Management op 1 nov 2023
Thank you for your feedback

8/10 – Goed

Cornelius

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
comfortable bed
1 nacht verbleven in oktober 2023
Reactie van Staff and Management op 10 okt 2023
Dear Cornelius,Thank you for taking the time to leave us a review and for choosing to stay with us at Coast Fort St John Hotel. We are delighted to hear that you had an enjoyable experience during your recent stay, as reflected in your 4/5 rating.We greatly value feedback from our guests, as it helps us continually improve our services to provide the best possible experience. In your quest for perfection, we would like to understand how we can earn a 5/5 rating from you on your next visit. Your insights are essential to us.Could you kindly share with us what specific aspects of your stay could have been enhanced to meet your expectations for a 5/5 rating? Was there something you found lacking or any particular area where you feel we could make improvements? Your feedback will be instrumental in ensuring that we continue to provide outstanding service to all our valued guests.Warm regards,

8/10 – Goed

Alfie

1 nacht verbleven in oktober 2023
Reactie van Staff and Management op 27 okt 2023
Thank you for your feedback. Looking forward to see you soon.

10/10 – Uitstekend

Chris

8 nachten verbleven in september 2023
Reactie van Staff & Management op 6 okt 2023
Dear Guest,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality

8/10 – Goed

Cornelius

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
comfortable bed
Reactie van General Manager op 5 okt 2023
Dear Cornelius,Thank you for taking the time to review our hotel and for your positive rating of 4/5. We're delighted to hear that you enjoyed your stay with us. Your feedback is important to us, and we are always striving to provide the best possible experience for our guests.To achieve a 5/5 rating from you, we'd love to know more about your stay and what we can do to make it even better in the future. Your input is valuable in helping us identify areas for improvement and enhance our services.Could you please share any specific aspects of your stay that you believe we can improve upon? Whether it's related to our rooms, amenities, customer service, or any other aspect of your experience, your insights will be greatly appreciated.We look forward to your feedback and hope to welcome you back to our hotel in the near future, where we aim to provide you with a flawless 5-star experience.Thank you once again for choosing to stay with us, and we appreciate your time in sharing your thoughts.Warm regards,

8/10 – Goed

ian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van General Manager op 5 okt 2023
Dear Ian,Thank you for taking the time to leave us a review and for choosing to stay with us at Coast Fort St John Hotel. We are delighted to hear that you had an enjoyable experience during your recent stay, as reflected in your 4/5 rating.We greatly value feedback from our guests, as it helps us continually improve our services to provide the best possible experience. In your quest for perfection, we would like to understand how we can earn a 5/5 rating from you on your next visit. Your insights are essential to us.Could you kindly share with us what specific aspects of your stay could have been enhanced to meet your expectations for a 5/5 rating? Was there something you found lacking or any particular area where you feel we could make improvements? Your feedback will be instrumental in ensuring that we continue to provide outstanding service to all our valued guests.Once again, we appreciate your review and your willingness to help us strive for excellence. We hope to have the pleasure of welcoming you back to [Hotel Name] in the future, and we are committed to making your next stay even more enjoyable.If you have any further comments or suggestions, please feel free to share them with us. We are here to listen and make your future visits extraordinary.Warm regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Traveling through Canada on the Alcan hwy Good place
1 nacht verbleven in oktober 2023
Reactie van Staff and Management op 4 okt 2023
Dear Randy,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

2/10 – Ontzettend slecht

Eric

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Front dest people are rude
1 nacht verbleven in oktober 2023
Reactie van General Manager op 3 okt 2023
Dear Eric,I hope this message finds you well. I want to express my sincere apologies for the disappointing experience you had during your recent stay at our hotel, as highlighted in your recent 1/5 rating and your comments regarding the front desk staff's behavior.First and foremost, I want to assure you that we take such feedback very seriously, as it is not reflective of the level of service and hospitality we strive to provide to all our guests.I would like to personally investigate the details of your stay so that we can address the issues you faced promptly. To do this, I kindly request that you provide more information about your stay. Your insights will be invaluable in helping us pinpoint the root causes and take appropriate corrective actions to ensure such issues do not recur in the future.Please rest assured that we will be conducting additional training and communication sessions with our front desk team to emphasize the importance of courteous and professional service. Our aim is to create an environment where every guest feels welcomed, respected, and valued.Your feedback is essential to our continuous improvement, and I hope that you will consider giving us another chance to provide you with the exceptional stay you deserve. If you decide to return, please do not hesitate to reach out to me personally, and I will ensure that your experience is as smooth and enjoyable as possible.Once again, I sincerely apologize for falling short of your expectations, and I appreciate your patience and understanding as we work to make improvements based on your valuable input.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023
Reactie van Staff and Management op 30 sep 2023
Dear Jessica,Thank you for leaving a great review. We’re so glad you were able to visit us at Coast Fort St John Hotel. Our team is always working to offer the best service to our guests. Looking forward to hosting you again.

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
worth the cost for the night
1 nacht verbleven in september 2023
Reactie van Staff and Management op 28 sep 2023
Dear Steve,Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!Looking forward to hosting you again in the near future.

4/10 – Matig

Nathen

1 nacht verbleven in september 2023
Reactie van Staff and Management op 18 okt 2023
Dear Nathen,Thank you for your feedback. We are very sorry that you didn't have a pleasing stay with us. We hope you will give us another chance to provide you with superior service.

8/10 – Goed

Michael

Quiet and clean
Quiet, nice rooms, older holet that's been cleaned up.
1 nacht verbleven in september 2023
Reactie van Staff and Management op 27 sep 2023
Dear Micheal,Thank you for leaving a review. We’re so glad you were able to visit us at Coast Fort St John Hotel. Our teamis always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

4/10 – Matig

Bob

Positief: Voorzieningen
Negatief: Netheid, personeel en service
there was NO heat in my room
1 nacht verbleven in september 2023
Reactie van Staff and Management op 26 sep 2023
Hello Bob, Thank you for your feedback. We are very sorry that you didn't have a pleasing stay with us. We have already informed the maintenance manager about the issue, and we are taking adequate measure to make this is not being repeated. We hope you will give us another chance to provide you with superior service.

10/10 – Uitstekend

Lisa

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place for a rest along the route.
Quick stop on a much longer trip. Very comfortable room.
1 nacht verbleven in september 2023
Reactie van Staff and Management op 23 sep 2023
Dear Lisa,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

6/10 – Redelijk

Cameron

1 nacht verbleven in september 2023
Reactie van Staff and Management op 8 okt 2023
Dear Cameroon,Thank you for your feedback. Looking forward to see you soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
For an overnight spot, it is fine. Lots if crews and noise earlyvin the morning due to them going to work. Found a wayer boytle under the bed from previous guest and sheets had stains on them. That grossed us out. Breakfast was very minimal, wouldnt say it counted towards actually having a meal. There was coffee and yogurt.
1 nacht verbleven in september 2023
Reactie van Staff and Management op 17 sep 2023
Dear Betsy,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each stay. I greatly appreciate your comments about aspects of the room that need some extra care. I have already informed the housekeeping manager and she has shared your feedback with the staff and assured me that it won’t happen again. We have also scheduled extra training for the staff member who cleaned the room before your visit.I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!With much appreciation,

8/10 – Goed

Luc

1 nacht verbleven in september 2023
Reactie van Staff and Management op 14 sep 2023
Dear Luc,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

10/10 – Uitstekend

Crystal

Positief: Personeel en service, voorzieningen
Negatief: Netheid
Garbage in the hallway. Carpet could use a hood cleaning. Otherwise good.
1 nacht verbleven in september 2023
Reactie van Staff and Management op 14 sep 2023
Dear Crystal,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! We will make sure not to repeat the mentioned issues again. Our whole team works very hard to keep our guests happy. Yours in Hospitality,

10/10 – Uitstekend

Karen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did not have a shower current in our bathroom but the girl at the desk was quick to give us one. The breakfast was good band was very convenient for us.
1 nacht verbleven in september 2023
Reactie van Staff and Management op 8 sep 2023
Dear Karen,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

8/10 – Goed

Wilma

Zakenreiziger, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Staff was friendly & very helpful. Room was a little stuffy and warm. Saturday night/ Sunday morning loud talking in lobby area at 3:20 a.m. Considering the smokey conditions it was a great stay
2 nachten verbleven in september 2023
Reactie van Staff and Management op 5 sep 2023
Dear Wilma,Thank you for your feedback. We will definitely work on the things you pointed out.

8/10 – Goed

Rory

1 nacht verbleven in augustus 2023
Reactie van Staff and Management op 20 sep 2023
Dear Rory,We are so happy to hear you had a great experience at Coast Fort St John Hotel. It is always very encouraging to read positive feedback. Your review made our day! Our whole team works very hard to keep our guests happy. Yours in Hospitality,

2/10 – Ontzettend slecht

Liam

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Terrible don’t stay here
7 nachten verbleven in augustus 2023
Reactie van General Manager op 29 aug 2023
Dear Liam,We appreciate you taking the time to provide us with your feedback regarding your recent stay at our hotel. We're truly sorry to hear that your experience did not meet your expectations and that you found your stay to be less than satisfactory.Please accept our sincerest apologies for any inconveniences you encountered during your time with us. We take all guest feedback seriously and use it as an opportunity to improve our services. We would like to assure you that your concerns have been brought to the attention of our management team and appropriate measures will be taken to address the issues you mentioned.In our ongoing efforts to enhance our guests' experiences, we would greatly appreciate it if you could provide us with more details about what specifically went wrong during your stay. Your insights will help us pinpoint the areas that need improvement and allow us to take corrective actions accordingly.We understand the importance of providing a comfortable and enjoyable stay for all of our guests, and we deeply regret that we fell short in your case. Our goal is to continuously enhance the quality of our accommodations and services, and your feedback is invaluable in helping us achieve that.We would welcome the opportunity to regain your trust and have you experience the true standard of our hospitality. If you are willing, we would love the chance to make it up to you on a future visit. Please feel free to reach out to us directly, and we will be more than happy to assist in making your next stay a much more pleasant one.Thank you once again for sharing your thoughts with us. We hope to have the privilege of welcoming you back in the future and delivering a stay that exceeds your expectations.Warm regards,