4/10 – Matig
Jeremy W.
24 jul 2025
Positief: Netheid
Falsely represented listing and never made attempts at resolution of issues. Ghosted after check out
We have some things that we would like to talk more about regarding our recent stay. The size/layout and location of the Condo was perfect and comfortable for our larger family. We feel the price was fair for what was advertised. The frustrating part for us was that there was nothing specially stating we could not use the boat docks. The docks were pictured in your listings with no gates or statements about restrictions of use. We only found out about this within 7 days of our arrival date. That was a big part of us picking your property. According to the check in information we were provided this went into affect May 1st. I feel it was wrong to not be notified of this before our second installment was due on June 17th.Another thing for our 5 night stay we were unable to use the second bath which again caused a good amount of inconvenience due to the fact we have a larger family with two small children who would typically need a bath tub. It was clear there was a previous issue of the same manner and reviews that stated they experienced this as well. The repair didn't look to be very professional and clearly didn't hold. The amount of paper products/toilet paper/garbage bags/towels/cleaning supplies was not nearly enough for the amount of guests. Even with laundry machines onsite it was hard to keep up with clean wash clothes/towels. This was the exact message sent to our provide “direct” contact number. There were no attempts to resolve any of these issues.
Jeremy W.
5 nachten verbleven in juli 2025