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Beoordelingen van Best Western Plus Fort Wayne Inn & Suites North

2.5 out of 5
Best Western Plus Fort Wayne Inn & Suites North
5926 Cross Creek Boulevard, Fort Wayne, IN

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 338 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 254 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 176 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 122 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 111 van 1001 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

6,6/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Andrew, Duncannon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Rocio

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was charged 458 when I got there and an additional 350 when we checked out. I was told the 458 would “fall off” so ultimately I was charged $800 on my card for a 2 night stay! We were a family of 6, 2 adults and 4 kids we stayed 2 nights. Our room had two AC units in which one did not work. When we used the hotel phone to call down and notify them the phone did not work. We had to use our cell phones to call the front desk. The washers and dryers were unavailable to use. Every hotel I have stayed had a hair blow dryer this one did not. Upon check out the pool went down and was unable to be used.
2 nachten verbleven in mei 2024
Reactie van Kimberley op 21 mei 2024
I am looking into your reservation. I have already applied a credit to your cost. I am sorry that you had so many issues, it is very important to me that we make it right with our guest. Luckily, we are about to go through a complete renovation which will help with some of the issues you had in your room.

4/10 – Matig

Ashley

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room smelled like dirty wet dog! It was so gross!! The carpet was dirty. Well what carpet was left that wasn't ripped up yet from people bringing in pets. Definitely will not recommend my family or friends to stay here!
1 nacht verbleven in mei 2024
Reactie van Kimberley op 21 mei 2024
Thank you for sharing your experience on your stay with us. I wanted to let you know that our property will be going through a complete renovation which will include new carpets, curtains, furnisher etc. I do hope you will come and try us again after our complete renovation,

8/10 – Goed

Jerelyn

Positief: Netheid, personeel en service
It was a nice place but could use some updating.
2 nachten verbleven in april 2024
Reactie van Kimberley op 27 apr 2024
Thank you for letting us know about your stay with us. We look forward to seeing you again after our renovation that is starting very soon.

10/10 – Uitstekend

John

1 nacht verbleven in januari 2024
Reactie van Kimberley op 21 mei 2024
Thank you for letting us know about your stay with us. We are happy you enjoyed your stay with us. We look forward to seeing you again in the future.

2/10 – Ontzettend slecht

Marci

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Kimberley op 27 apr 2024
Thank you for sharing your experience on your stay with us. Good news is we are about to start a complete renovation on the entire property. We look forward to seeing you after this renovation.

6/10 – Redelijk

David

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is the 2nd time I have stayed here and my 12 year old child let me know we wouldnt be staying again. The crusty puke leftovers on the elevator that had been there for the entire 3 days, the flooded pool area with broken chairs, oh and the over abunance of weed smell walking to the lobby at 6am was a bit much. The 3 times of having to clarify with the front desk because i couldnt get a straight answer each time was also not not worth what I paid. Shower was gross.
1 nacht verbleven in april 2024
Reactie van Kimberley op 19 apr 2024
Thank you sharing your experience on your stay with us. I can assure you all of your complaints have been heard and are being taken care of. We are about to go through a total renovation which will take care a lot of your issues.

10/10 – Uitstekend

Phillip

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

8/10 – Goed

Rachel

3 nachten verbleven in februari 2024
Reactie van Kimberley op 21 mei 2024
Thank you for letting us know about your stay with us. We are happy you enjoyed your stay with us. We look forward to seeing you again in the future.

2/10 – Ontzettend slecht

Karen, Acworth

Negatief: Netheid, staat van de accommodatie en faciliteiten
Never again!
4 nachten verbleven in april 2024
Reactie van Kimberley op 15 apr 2024
Thank you for taking the time to share your experience with us. I am sorry to hear we were unable to get you into your room. Sometimes the system does cause us some issues. I want to apologize to you for this.

2/10 – Ontzettend slecht

Shannon

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did not even get to check in. They overbooked the room then refused to refund the amount.
1 nacht verbleven in januari 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We use all feedback to better our your next stay. We will be looking into this issue for you to see if we can get it straightened out for you.

2/10 – Ontzettend slecht

Brandon

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Light automatically turns on in the room. Had to get out of bed 5 times in the middle of the night to turn off the light, because the light constantly turns on. Pool out of order also
1 nacht verbleven in april 2024
Reactie van Kimberley op 9 apr 2024
Thank you for sharing your experience on your stay with us. We are currently trying to correct all issues we had with complete renovation.

6/10 – Redelijk

Kerry

Reisde met familie
The lights above the bathroom mirror didn’t work and it had a very poor patch job above the shower curtain.
2 nachten verbleven in april 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. The good news is we have heard you and will be beginning a full reservation soon.

10/10 – Uitstekend

Mee

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed the pool, the place is quite quiet and has a nice calming atmosphere with such kind staff. The bed were nice and comfy, the beds were very neat when we entered the room. There were no issues and everything was very decent, our time here was very delightful and it was an amazing experience!
1 nacht verbleven in april 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service/front desk was great when my room didn't have a remote. They promptly gave me another room. Rooms are clean, quiet, welcoming, comfortable. All around very nice hotel.
1 nacht verbleven in april 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

10/10 – Uitstekend

Shauna

7 nachten verbleven in maart 2024
Reactie van Kimberley op 27 apr 2024
Thank you for letting us know about your experience with us. We look forward to seeing you on your next visit to Fort Wayne.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

8/10 – Goed

Sean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient and management genuinely cared
2 nachten verbleven in november 2023
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us. We look forward to seeing you again.

10/10 – Uitstekend

Ginny

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Warm welcome at reception. CLEAN: elevator, room, hall, stairs, breakfast room. ROOM: comfortable, excellent towels, shower, and amenities; FULL breakfast: tasty, fresh, plenty of options, continually refilled. QUIET. EASE of checkout. I left refreshed. Will stay here again!
1 nacht verbleven in maart 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience about your stay with us. I will pass on all your kind words. We look forward to seeing you again.

2/10 – Ontzettend slecht

Salomon

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really upset over the pool being closed when we called and the staff said it was open and we changed and then told us it was closed sad for my kids very disappointed
1 nacht verbleven in maart 2024
Reactie van Kimberley op 24 mrt 2024
We would like to apologize again for the pool being closed. We try very hard to ensure that the pool is open, sometimes though it is unavoidable. We have been having some chemical issues and didn't want to take the chance with our guest safety.

6/10 – Redelijk

Victoria

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
I wish we would’ve known the pool was closed. We brought kids excited to swim.
1 nacht verbleven in maart 2024
Reactie van Kimberley op 24 mrt 2024
We apologize for the pool being closed during your stay. We work very hard to ensure that our pool is open, when the chemicals in the pool are not to our standards we take the safety of our guest very seriously and will keep it closed to ensure that safety.

2/10 – Ontzettend slecht

Nicole

3 nachten verbleven in maart 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. These reviews helps us to better our property for our guest.

8/10 – Goed

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
3 nachten verbleven in maart 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

6/10 – Redelijk

Robert

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel was clean and in a nice neighborhood. However, our tub didn't drain, so only one of us could bathe in the morning, and the front desk did not do anything about it other than let us know that a future renovation should take care of the problem. That did not help us, and the hotel refused to give even a partial refund of our cost for the room.
1 nacht verbleven in maart 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience on your stay with us. We apologize to you for the shower not working properly. We realize it didn't help you during your stay but this is why we mention the renovation, to let you know we hear you and want to make it right.

10/10 – Uitstekend

Arlene

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es un lugar muy bueno fui con mi familia, nos proporcionaron un cuarto amplio, bien generosos. Muchas gracias.
1 nacht verbleven in maart 2024
Reactie van Kimberley op 15 apr 2024
Thank you for sharing your experience with us. We are truly happy that you enjoyed your stay with us.

10/10 – Uitstekend

Rachel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
my son (5) and i stayed here for a week and kr was wonderful. the staff was friendly and super helpful, and theh always had someone at the desk whether it be a person or the kiosk. it was a lovely expereince
8 nachten verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Elizabeth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in maart 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

2/10 – Ontzettend slecht

Annthaneia

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Shower head broken and water pressure sucks
6 nachten verbleven in maart 2024
Reactie van Kimberley op 8 mrt 2024
Thank you for sharing your experience during your stay with us. I wanted to let you know that we will be going through a renovation that will fix the issues you had during your stay. We hope you give us another chance once this has been completed.

10/10 – Uitstekend

Lucretia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was great for the 2 nights we stayed. Lots of restaurants and shopping near by. Indoor pool was nice except for large puddles of water in the floor. Would stay there again.
2 nachten verbleven in maart 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Jenna

2 nachten verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Say

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice place to stay for the night while traveling through
1 nacht verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Alicia

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The manager that checked us in, was AMAZING!! The room was very clean, the breakfast was good, lots of options! Check out was super easy!
1 nacht verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

8/10 – Goed

Kathy

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The laundry was out of service and dining was not open early enough. The hotel could use renovations. No pet poo bags and disposal area. The staff were wonderful!!
7 nachten verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Joshua

1 nacht verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Felix

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I Like this hotel!!
1 nacht verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Arianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
It was O.K. for our needs. Hot Tub was down, did not have desk clerk at many times, trying to use a virtual assistance via video screen, not exactly personal service.
2 nachten verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

4/10 – Matig

Lyndzie

2 nachten verbleven in februari 2024
Reactie van Kimberley op 15 apr 2024
Thank you letting us know about your stay with us. We will be going through a complete renovation soon. Hoping you will come back and see us once this is complete.

6/10 – Redelijk

Amyjo

Reisde met een groep, Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hot tub was not working, the lady that checked us in was not feeling well so was lets say less then nice, there was not a human at the front desk in the morning. Just a video screen person, so the poor Breakfast lady was bomb barded with guest issues out of her control. Breakfast was good and the lady running it was a blessing. Room was very Dry--
2 nachten verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

10/10 – Uitstekend

Eddie

Positief: Voorzieningen
Quick and easy
1 nacht verbleven in februari 2024
Reactie van Kimberley op 24 mrt 2024
Thank you for sharing your experience with us.

4/10 – Matig

morris

2 nachten verbleven in januari 2024
Reactie van Kimberley op 4 feb 2024
Thank you for your feedback.

2/10 – Ontzettend slecht

Liz

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
It was so dirty in the room. Dust webs, shaven hair, dusty, food stuck to the table. I didn’t appreciate having to check myself in using a kiosk. I’m not employed at Best Western.
2 nachten verbleven in januari 2024
Reactie van Kimberley op 3 feb 2024
Thank you so much for your feedback on your stay with us. We take all feedback seriously and I am looking into the issues myself to ensure they do not happen again. I do hope that you try us again in the future.

4/10 – Matig

Kurt

Reisde met een groep, Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was not as expected. On a Friday night there was only one person working so checkin took over 15 minutes. The pool was closed, which was one of the selling points of this hotel. The cleaner used in the main areas had a very strong, almost sour smell. I also booked on Orbitz for over $200, and the others in our party booked rooms directly for around $110 for the night. The breakfast on weekends does not open until 7, unlike weekdays at 6. We were in town for a meet and the delayed breakfast made the morning more rushed and challenging. Overall, finding I overpaid for this hotel, the service was rough, and the key amenities we desired were either unavailable or inconvenient, I would not recommend this location.
1 nacht verbleven in januari 2024
Reactie van Kimberley op 28 jan 2024
Thank you so much for sharing your experience with us on your stay. Regardless of the feedback back we take it all very seriously. I have no control over 3rd parties. They take their fee and add on top of that. Our cleaner was a bit stronger than usual due to the salt being used on the outside. I do apologize for that.

2/10 – Ontzettend slecht

Luke

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property said they where booked but there were no cars in parking lot. I don't think there what to work with Expedia.
5 nachten verbleven in januari 2024
Reactie van Kimberley op 27 jan 2024
I could not find your reservation by first name only. I would love to check into this for you if you could get back to me. I know for a few weekends in a row we have had several sports groups meaning they would have come on a bus and been gone through out the day. Please get back with me so that I can look into why we couldn't book your reservation.

6/10 – Redelijk

Nathan

Positief: Netheid, personeel en service
No access to laundry or weight room
6 nachten verbleven in januari 2024
Reactie van Kimberley op 27 jan 2024
Our weight room is open 24/7 you just need to ask the front desk for the key. yes, our laundry room is closed t the moment and I apologize for that. During our remodel we do plan to have this up and functional again.

10/10 – Uitstekend

Terrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Kimberley op 27 jan 2024
Thank you for sharing your experience with us about your stay.

10/10 – Uitstekend

anjelica

1 nacht verbleven in januari 2024
Reactie van Kimberley op 27 jan 2024
Thank you for sharing your experience with us about your stay

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Kimberley op 27 jan 2024
Thank you for sharing your experience with us about your stay

10/10 – Uitstekend

Mia-evelyn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Kimberley op 27 jan 2024
Thank you for sharing your experience with us about your stay

4/10 – Matig

Wendy

Reisde met familie
Negatief: Voorzieningen
The room had no couch. Bathtub faucet was broken so had to change rooms. Breakfast was cold.
1 nacht verbleven in januari 2024
Reactie van Nicole op 18 jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.