Lobbylounge

Beoordelingen van Muthu Fort William Hotel

3 out of 5
Muthu Fort William Hotel
Achintore Road, Fort William, Scotland

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 102 van 339 beoordelingen" "
Gastenscore: 8 - Goed. 96 van 339 beoordelingen" "
Gastenscore: 6 - Redelijk. 71 van 339 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 339 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 24 van 339 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

6,8/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Martine

Positief: Personeel en service
1 nacht verbleven in oktober 2023
Reactie van Muthu Fort William op 28 okt 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful staff, excellent accommodation for short stay
1 nacht verbleven in december 2021
Reactie van Muthu fort William Hotel op 23 dec 2021
Dear Ben, Greetings from Muthu Fort William Hotel!!! Thank you for your valuable feedback and very kind and encouraging words. We are delighted to see that you had a memorable stay experience at our Hotel. Your compliments have been conveyed to the entire Team and will certainly motivate us to strive for further excellence. On behalf of our entire Team, we thank you for your patronage and hope to see you again during your next visit to our hotel. Assuring you of our best attention and personalised services at all times. Warm Regards Muthu Fort William Hotel

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Heel erg gehorig en niet zoals op de fote. De kamer is erg krap
1 nacht verbleven in oktober 2018
Reactie van GM op 18 nov 2018
Hi We are sincerely sorry that the room was noisy, we do try to keep this down but third parties make it sometimes difficult Kind regards Chris V

8/10 – Goed

Dorit

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
A nice hotel, but in desperate need of a renovation. The staff was very welcoming and the breakfast amd diner were good. as I understood from the staff the hotel had recently been taken over and they are still waiting for the rebranding, which will start in 2019. So at the moment the prices and the facilities in the hotel do not exactly match. The blankets are warm, but very thin. It took a really long time for the water to get warm as well. Nonetheless our bed was quite comfortable and we were lucky with a nice view over te water.
4 nachten verbleven in oktober 2018
Reactie van GM op 18 nov 2018
Dear Dorit Thank you for your kind words and your understanding. Yes we are undertaking a big face lift in the new year and on your next visit you will see a complete change in all of our rooms Kind regards Chris V

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Checked me in a few hours early without hesitation. Gracious staff. Everything is within walking distance. Good refresh after walking the WHW.
1 nacht verbleven in april 2024

8/10 – Goed

Rhod

Reisde met partner
Nice clean hotel, great staff, well appointed rooms, hotel is tired though, needs updating by staff are doing their best with what they have
2 nachten verbleven in april 2024

8/10 – Goed

John

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Indifferent service. I arrived at 10pm after a long journey and was very tired but had to wait 10 minutes before somebody was available to check me in No central heating in very cold bedroom ( no 9) and no hot water . Tacky little room carved out of a bigger one. Entire hotel has seen better times . Aspired to Exotic Marigold Hotel but failed
1 nacht verbleven in april 2024
Reactie van Muthu Fort William op 26 apr 2024
Dear John, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

10/10 – Uitstekend

Delia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place great staff 5star
1 nacht verbleven in april 2024
Reactie van Muthu Fort William op 23 apr 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay at Muthu Fort William. Our team works hard to provide a memorable experience for all our guests. We appreciate your feedback and hope to welcome you back again soon! Regards/MFW

8/10 – Goed

eric

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable bed and clean
1 nacht verbleven in maart 2024
Reactie van Muthu Fort William op 13 apr 2024
We are delighted to hear that you enjoyed your stay at Muthu Fort William. Our team works hard to provide a memorable experience for all our guests. We appreciate your feedback and hope to welcome you back again soon! Regards/MFW

2/10 – Ontzettend slecht

Sripal

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not a good place to stay
2 nachten verbleven in maart 2024
Reactie van Muthu Fort William op 23 apr 2024
Many thanks for taking the time to leave us some comments and scores. I am so sorry about your experience, i will certainly get this looked into. Regards/MFW

6/10 – Redelijk

Michael

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Die Räume sind so schlecht gedämmt und der Boden knarzt bei jeder kleinsten Bewegung. Ruhig schlafen somit Fehlanzeige. Mit der Einrichtung muss man auch klar kommen. Das Bett ist zwar schön gros, nimmt aber den sonstigen Platz des Zimmers in anspruch. Die Lage des Hotels ist aber super. Leider finde ich sonst nichts positives daran.
2 nachten verbleven in maart 2024
Reactie van Muthu Fort William op 30 mrt 2024
Dear Michael, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. Regards/MFW

8/10 – Goed

SHARON

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay again great breakfast
1 nacht verbleven in maart 2024
Reactie van Muthu Fort William op 30 mrt 2024
Dear Sharon, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

4/10 – Matig

Michael

1 nacht verbleven in maart 2024
Reactie van Muthu Fort William op 30 mrt 2024
Dear Michael, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. Regards/MFW

4/10 – Matig

Erin

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
We had to tell the staff about the rustiness of the place, I suffer with asthma and I had a very bad flare up, for the price for those nights I would expect the place to be more clean than it was. Areas of the room were not hoovered and there was dust everywhere.
Reactie van Muthu Fort William op 4 mrt 2024
Dear Erin, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

6/10 – Redelijk

Antonietta

Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Muthu Fort William op 26 apr 2024
We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, MFW

8/10 – Goed

Jacqueline

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel nice rooms, nice breakfast
2 nachten verbleven in februari 2024
Reactie van Muthu Fort William op 23 feb 2024
Dear Jacqueline, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

8/10 – Goed

Gustavo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Localização e atendimento fantásticas!
1 nacht verbleven in november 2023
Reactie van Muthu Fort William Hotel op 5 apr 2024
Thank you for review & scores is a testament to our commitment to excellence. We're dedicated to providing extraordinary experiences.

10/10 – Uitstekend

Itige

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Muthu Fort William Hotel op 5 apr 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards. FOM

10/10 – Uitstekend

John

2 nachten verbleven in oktober 2023
Reactie van Muthu Fort William Hotel op 5 apr 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards. FOM

2/10 – Ontzettend slecht

Robert

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Muthu Fort William Hotel op 17 apr 2024
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. We do hope to welcome you back in the near future

10/10 – Uitstekend

Melissa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely hotel
Reactie van Muthu Fort William op 23 feb 2024
Dear Melissa, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

6/10 – Redelijk

Gísli Líndal

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Muthu Fort William Hotel op 17 apr 2024
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards,

4/10 – Matig

Drew

Reisde met familie
Negatief: Netheid, personeel en service
We had to wait 15 minutes before anyone even showed up at the reception desk, 3 of the 4 coffee cups in our room were still dirty and sticky and the bathroom was not clean the back of the door was covered in stuff that wiped off if you touched it so would have been easily cleanable and there was hair in the bathroom that didn’t belong to any of us which I found very gross.
1 nacht verbleven in november 2023
Reactie van Muthu Fort William Hotel op 17 apr 2024
Dear Drew,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues with our housekeeping team to ensure they are properly taken care of. Thank you for bringing this to our attention. We hope to welcome you back for a better experience in the future.Regards/MFW

8/10 – Goed

Barry

Positief: Personeel en service
3 nachten verbleven in november 2023
Reactie van MFW op 24 nov 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

10/10 – Uitstekend

Deise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muito bom!
Hotel lindo e confortável de frente para o lago! Atendimento bom. Possui estacionamento. Quarto confortável, limpo, com máquina de água quente café e chá disponível. Banheiro bom, agua quente. Café da manhã muito bom. Chegamos fora do horário pra tomar cafe um pouco depois e a moça que nos atendeu gentilmente resolveu a situação e nos permitiu tomar café! Voltaria a me hospedar nesse hotel!
1 nacht verbleven in november 2023
Reactie van Muthu Fort William op 24 nov 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

6/10 – Redelijk

Christopher

Reisde met partner
Positief: Voorzieningen
Did not like the food, very poor
1 nacht verbleven in november 2023
Reactie van Muthu Fort William op 24 nov 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry about your experience, i will certainly get this looked into. We do hope to welcome you back in the near future.

4/10 – Matig

Chon Wang

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not as advertised
It seems to me that the room was not occupied for a while. Everything was dusted, and there was garbage under the bed. The room was not soundproof either.
3 nachten verbleven in november 2023
Reactie van Muthu Fort William op 24 nov 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry about your experience, i will certainly get this looked into. We do hope to welcome you back in the near future. Regards/MFW

2/10 – Ontzettend slecht

Mark

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awful stay, had to leave early!!
I stay in hotels frequently with work around the world and this I quite possibly the worst I have ever stayed in!! I had to check out two days earlier because of this! Woke up both mornings I did stay with fresh bites on my legs. I come back from work late around 2300-0000 to a freezing cold room and no hot water (they only have the heating on during set times along with the hot water I guess). The duvet on the bed was so thin so I barely slept due to being absolutely freezing in bed! I ate once in the restaurant I had the chicken curry, if you could call it chicken, mainly grizzle and awful, couldn’t finish it along with the microwave rice. By the second cold sleepless night I decided to check out at around 0600, enough was enough for me. Went to reception to check out and no one there, rang the bell several times and waited about ten mins still no one came so I just left the card and went, I’ve also messaged them 3 times via the hotels.com app and no reply!! I left my charger in the room as I packed in a hurry!! Terrible hotel please don’t stay here!!!
6 nachten verbleven in oktober 2023
Reactie van Muthu Fort William op 24 nov 2023
I am sorry that we fell short on a few issues following your recent stay, we appreciate all feedback positive & negative to allow us the opportunity to evaluate ourselves and improve upon this time and time again which is why so many of our guests return over and over again for great stays.

6/10 – Redelijk

William

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Friendly and efficient staff. Some flickering lights and a bulb out in the bathroom and fan heater broken. Nice touch with crisps and chocolates in the room but not replenished on third night.
3 nachten verbleven in oktober 2023
Reactie van Muthu Fort William op 24 nov 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

4/10 – Matig

chelsea

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Muthu Fort William op 30 okt 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry your experience, i will certainly get this looked into. We do hope to welcome you back in the near future

10/10 – Uitstekend

paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
clean
clean comfortable and a great breakfast and good location for fort william
1 nacht verbleven in oktober 2023
Reactie van Muthu Fort William op 30 okt 2023
Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future.

6/10 – Redelijk

Romain

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We did not appreciate the big TV screen playing while I was having a fancy romantic dinner with my wife
2 nachten verbleven in oktober 2023
Reactie van Muthu Fort William op 28 okt 2023
Many thanks for taking the time to leave us some comments and scores, I am delighted to read, that your recent visit with us was a memorable one. I am so sorry your experience wouldn't close, i will certainly get this looked into. We do hope to welcome you back in the near future

8/10 – Goed

Michael

Positief: Netheid, personeel en service
👍
1 nacht verbleven in oktober 2023
Reactie van MFW op 23 okt 2023
Dear Michael, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

6/10 – Redelijk

Charity

Reisde met familie
Positief: Personeel en service, voorzieningen
You can hear your neighbors in the next room. Our bathroom had a leak in the ceiling. Staff was polite and friendly. Did not try the food because we chose to eat outside of the hotel. Checking in and out was easy.
4 nachten verbleven in oktober 2023
Reactie van MFW op 23 okt 2023
Dear Charity, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

6/10 – Redelijk

Philip

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
The bed was very uncomfortable and the fire alarm kept going off
1 nacht verbleven in oktober 2023
Reactie van Muthu Fort William op 15 okt 2023
Dear Philip, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Dated hotel and overpriced
Hotel is way dated. It is overpriced.
1 nacht verbleven in augustus 2023
Reactie van Muthu Fort William op 10 okt 2023
Dear Guest, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW

10/10 – Uitstekend

Annette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Hotel has a lovely view over the Loch, the meal was very tasty & we were well looked after by the staff, especially Jahn & Vanessa.
1 nacht verbleven in oktober 2023
Reactie van Muthu Fort William op 10 okt 2023
Dear Annette, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

10/10 – Uitstekend

Victoria

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was perfect
1 nacht verbleven in oktober 2023
Reactie van Muthu Fort William op 10 okt 2023
Dear Victoria, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

10/10 – Uitstekend

Luis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, couldn't be better. Easy access to the area and the facilities were in great condition. Definitely will be back if I am back in the area. The trip was a family trip with wife and son and we were all very satisfied with it. great buffet as well and the hotel is beautiful with friendly staff.
1 nacht verbleven in september 2023
Reactie van MFW op 4 okt 2023
We are grateful for the wonderful things you have said about the hotel, the teams, and the services provided. We are committed to consistently providing warm, efficient, and discreet service to our guests and their appreciation and acknowledgment is always our greatest reward. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence.

10/10 – Uitstekend

Rory, Victoria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a solid 3 star hotel in a good location. I paid double in Inverness for a hotel that was advertised as a 4 star but was not as good as this one.
1 nacht verbleven in september 2023
Reactie van Muthu Fort William op 23 sep 2023
Dear Rory,Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

6/10 – Redelijk

Marie, Duncan

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Location was great, staff were great! Hotel is a bit rundown.
1 nacht verbleven in september 2023
Reactie van Muthu Fort William op 23 sep 2023
Dear Marie, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW

8/10 – Goed

Sandra

Positief: Netheid, staat van de accommodatie en faciliteiten
Located at the end of high street with private car park, this hotel has amazing views of the water. The amenities and breakfast were very good, unfortunately the desk staff was either having a bad day, or just hates their job- not friendly.
1 nacht verbleven in augustus 2023
Reactie van Muthu Fort William op 7 sep 2023
Dear Sandra, Many thanks for taking the time to leave us some comments and scores, I am so sorry for your experience, i will certainly get this looked into. We do hope to welcome you back in the near future. Regards/MFW

10/10 – Uitstekend

Max

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Muthu Fort William op 6 sep 2023
Dear Max,Thank you very much for choosing Muthu Fort William and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us. Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of MFW, I look forward to welcoming you back soon. Regards/MFW

10/10 – Uitstekend

Barbara

1 nacht verbleven in augustus 2023
Reactie van Muthu Fort William op 6 sep 2023
Dear barbara, Thank you very much for choosing Muthu Fort William and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us. Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of MFW, I look forward to welcoming you back soon. Regards/MFW

6/10 – Redelijk

Zhao Yuan

Reisde met familie
good location but noisy, room is a bit small.
2 nachten verbleven in augustus 2023
Reactie van Muthu Fort William op 4 sep 2023
Dear Zhao, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change mind, and come back to visit us again soon. Many thanks. MFW

10/10 – Uitstekend

Amandajane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful luxury hotel It will not disappoint you.
This hotel has a fine location with awesome views. In easy reach of local shops and restaurants in town centre. The Hotel is very clean and comfortable. The breakfast was excellent and the decor was beautiful. Staff are friendly relaxed and helpful.
1 nacht verbleven in augustus 2023
Reactie van Muthu Fort William op 25 aug 2023
Dear Amandajane, Thank you very much for choosing Muthu Fort William and taking the time to share your experience! We make every effort to ensure your visit is a truly inspired one and we are delighted that we have been successful in achieving this during your recent visit. We are so glad you enjoyed the services and offerings during your time with us. Your kind words of encouragement have been shared with the team and they are thrilled to receive this recognition of their hard work. On behalf of the entire team of MFW, I look forward to welcoming you back soon regards/MFW

2/10 – Ontzettend slecht

Rahul

1 nacht verbleven in augustus 2023
Reactie van Muthu Fort William op 7 sep 2023
Dear Rahul, Many thanks for taking the time to review us, I am so sorry for your experience, i will certainly get this looked into. Our colleague spoke to you regarding the outstanding amount for your dinner and still waiting for your call back. Regards/MFW

8/10 – Goed

Rachel

Positief: Netheid, staat van de accommodatie en faciliteiten
Updated and clean. Odd decor choices and style but nice nonetheless. Some ongoing construction. Staff were amicable but not spectacular on the whole. Rosa was incredibly sweet though and immensely helpful!
2 nachten verbleven in augustus 2023
Reactie van MFW op 11 aug 2023
Dear Rachel,We are grateful for the wonderful things you have said about the hotel, the teams, and the services provided. We are committed to consistently providing warm, efficient, and discreet service to our guests and their appreciation and acknowledgment is always our greatest reward. I have shared your feedback with everyone at the hotel, your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. Regards/MFW

8/10 – Goed

Michael

1 nacht verbleven in juli 2023
Reactie van Muthu Fort William op 4 sep 2023
Dear Michael, Many thanks for taking the time to leave us good comments and scores, I am delighted to read that your recent visit with us was a memorable one. We do hope to welcome you back in the near future. Regards/MFW