Executive kamer, 1 kingsize bed | Een kluis op de kamer, een bureau, verduisterende gordijnen

Beoordelingen van Holiday Inn Frankfurt - Alte Oper, an IHG Hotel

4 out of 5
Holiday Inn Frankfurt - Alte Oper, an IHG Hotel
Mainzer Landstrasse 27, Frankfurt

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 312 van 544 beoordelingen" "
Gastenscore: 8 - Goed. 186 van 544 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 544 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 544 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 544 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Bart

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021
Reactie van Jasmin Demirer op 20 sep 2021
Sehr geehrter Bart, herzliche Grüße aus dem Holiday Inn Frankfurt - Alte Oper! Vielen Dank für Ihre Bewertung und das Feedback. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Jasmin Demirer

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heel aangenaam ontvangst. Kamers waren heel netjes, geen stofje of vuiltje op te merken. Prachtig mooi hotel. Lekker ontbijt met keuze in overvloed
1 nacht verbleven in november 2019
Reactie van Jasmin Demirer op 8 dec 2019
Dear valued guest, thank you very much for sharing your feedback and the great rating! We hope to welcome you soon again. With my best regards, Jasmin Demirer Front Office Supervisor

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel is located at a 5 minute walk from the main station and also at a 5 minute walk from the Frankfurter Messe. Ideal if you are visiting the Messe. Friendly and efficient staff. The hotel is located in a business area but take care, if you go out of the hotel and left you'll end up in the grim red light district.
1 nacht verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to Alter Oper & old sad red light area
Well ...., nice and very clean hotel close to the Alter Oper and financial district. When you leave the hotel and go to the left you will end up in an old sad neighborhood with sex shops, peepshows and kabab. Might be fun for some but I like the Alter Oper area better.
1 nacht verbleven in september 2018

10/10 – Uitstekend

Ronaldus S.

Positief: Netheid, personeel en service en comfort kamer
Ideale plek on de stad te verkennen
Heerlijk weekendje kerstmarkt en binnenstad ontdekken, ideaal gelegen tussen binnenstad en de Frankfurter Messe.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

mohamed fadzly, singapore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room quite spacious. Walking distance to the main hbf. Alot of nearby kiosk and restaurant. The only thing that i dislike is the environment nearby alot of dodgy people taking drugs in the middle of broad daylight. Overall i will say i had a pleasant stay. Will definitely book this hotel again if happen to visit frankfurt in the future.
8 nachten verbleven in april 2024
Reactie van Holiday Inn Alte Oper op 6 mei 2024
Dear Mohamed,We appreciate you taking the time to share your feedback regarding your recent stay at the Holiday Inn Frankfurt - Alte Oper.We're delighted to hear that you found our rooms spacious and our location convenient, with its proximity to the main train station and several dining options in the vicinity.However, we regret that you felt uncomfortable with the environment outside our hotel. While we strive to ensure our guests' safety and comfort within our premises, we understand that external factors can sometimes impact your overall experience. Please rest assured that we take your comments seriously and we're always available to assist our guests in any way we can.Your positive experience and your willingness to choose us again in the future are the best rewards for the efforts we put in to maintain our standards and improve where necessary. We look forward to welcoming you back on your next visit to Frankfurt.Sincerely,Your team from the Holiday Inn Frankfurt - Alte Oper

8/10 – Goed

Tian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff’s English could be improved a bit more so they could communicate and be understood more efficiently.
3 nachten verbleven in april 2024
Reactie van Your Holiday Inn Frankfurt - Alte Oper Team op 25 apr 2024
Dear Tian,Thank you for taking the time to give us your feedback. We regret that the communication was not entirely smooth. Our aim is to always provide our guests with excellent service and we place great importance on constantly improving our services. Your feedback is therefore very important to us.We look forward to welcoming you back to the Holiday Inn Frankfurt - Alte Oper in the future and hope to provide you with an even better experience.With kind regards,

10/10 – Uitstekend

Milko

2 nachten verbleven in april 2024
Reactie van Holiday Inn alte Oper Team op 11 mei 2024
Dear Milko,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.

10/10 – Uitstekend

Thomas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in april 2024
Reactie van Your Holiday Inn Alte Oper Team op 19 apr 2024
Dear Thomas,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.

10/10 – Uitstekend

Teresa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay at the hotel, it was spotless and the staff could not be more helpful. The only downside was the square beside the hotel attracted an unsavory element at night. Sadly this problem can be found in most cities now.
3 nachten verbleven in april 2024
Reactie van Holiday Inn alte Oper Team op 14 apr 2024
Dear Mrs. Teresa,We are very pleased to hear that you enjoyed your stay with us at the hotel and that our staff were enthusiastic. Your satisfaction is our top priority. We regret that the surroundings of the hotel at night did not meet your expectations. We thank you for your understanding and hope to welcome you back soon.With kind regards,

8/10 – Goed

KOZO

3 nachten verbleven in april 2024
Reactie van Holiday Inn alte Oper Team op 11 mei 2024
Dear Kozo, thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.yours,

6/10 – Redelijk

Yuqian

Reisde met partner
Overall is OK
1 nacht verbleven in april 2024
Reactie van Holiday Inn Team op 5 apr 2024
Dear Mr Yuqian,thank you for your review and we hope that you had a pleasant stay at our hotel. We look forward to welcoming you again in the near future.With kind regards,Hotel Holiday Inn Frankfurt - Alte Oper

10/10 – Uitstekend

Douglas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel with everything you need for your stay. Staff were courteous and often went above and beyond, and the included breakfast was incredible!
1 nacht verbleven in maart 2024
Reactie van Your Holiday Inn Alte Oper Team op 29 mrt 2024
Dear Mr. Douglas,we are very pleased about your positive feedback and thank you for your praise of our staff and our breakfast. It is our aim to make every stay a special experience. We hope to welcome you again soon.With kind regards,

10/10 – Uitstekend

Harald, Chicago

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient between the main train station and the city center, clean and friendly. The windows keep the noise out for a good sleep. The breakfast buffet is wonderful, including fresh eggs. The area directly south of the hotel and towards the main train station is the very seedy red-light district of Frankfurt (with some excellent restaurants, too), but if you stick to Mainzer Landstrasse or north of that, it is fine. The plaza directly in front of the hotel is fine too.
3 nachten verbleven in maart 2024
Reactie van Holiday Inn Alte Oper op 14 mrt 2024
Dear Harald,It's wonderful to hear that you enjoyed your stay at our hotel and had a good night's sleep. We're pleased that you found the location convenient and appreciated the cleanliness and friendliness of our team. It's great to know that you loved our breakfast buffet, especially the fresh eggs. As for exploring the surroundings, your advice regarding Mainzer Landstrasse is noted, and we're glad you found some excellent dining options nearby.Thank you for sharing your experience. We look forward to welcoming you back in the future.Best Regards,Your Holiday Inn Team

2/10 – Ontzettend slecht

Yuichi

2 nachten verbleven in maart 2024
Reactie van Holiday Inn Team op 5 apr 2024
Dear Mr Yuichi,thank you for your review and we hope that you had a pleasant stay at our hotel. We look forward to welcoming you again in the near future.With kind regards,Hotel Holiday Inn Frankfurt - Alte Oper

10/10 – Uitstekend

Salvatore

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel di alto livello. Comfortevole nelle stanze e nei servizi. Colazione molto varia ed ottima per prodotti ed abbondanza. Posizione ottima sia per la vicinanza dalla metropolitana che dal centro raggiunto a piedi senza problemi. Consigliato!
3 nachten verbleven in februari 2024
Reactie van Holiday Inn Alte Oper op 28 feb 2024
Dear Salvatore,Your positive review is truly heartening. It's wonderful to know that our hotel's standard and comfort resonated with you. Your kind words about our breakfast selection and convenient location are greatly appreciated.Providing an excellent experience is at the heart of what we do, and your feedback affirms that we're on the right path. We hope to welcome you back for another enjoyable stay in the near future.Best RegardsHoliday Inn Alte Oper

8/10 – Goed

xinchang

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in februari 2024
Reactie van Nadia op 22 feb 2024
Dear Xinchang Shen,Thank you so much for your positive review! We are looking forward to seeing you again in our hotel. Sincerely Yours,Holiday Inn Team

10/10 – Uitstekend

German

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ausgezeichnetes Hotel
1 nacht verbleven in februari 2024
Reactie van HolidayInn Team op 16 feb 2024
Sehr geehrter German, es freut uns sehr, dass Sie unser Hotel als "ausgezeichnet" bezeichnen. Es ist immer erfreulich zu hören, dass unsere Gäste einen angenehmen Aufenthalt hatten. Ihre freundlichen Worte sind eine große Ermutigung für unser gesamtes Team. Wir hoffen, Sie bald wieder im Hotel Holiday Inn Frankfurt alte Oper begrüßen zu dürfen.Mit freundlichen Grüßen,Mona Tamimi Gästeservice-Agentin

10/10 – Uitstekend

Renata

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótima opção
Ótimo hotel, silencioso, quarto e banheiros de bons tamanhos, cama boa e sem ser encostada na parede como muitos hotéis na Alemanha. Não gosto dos travesseiros, mas mesmo assim ainda são muito melhores dos que os tradicionais alemães. Tomadas suficientes. Canais de tv ok, só poderia ter opção de legenda em outras línguas.
2 nachten verbleven in februari 2024
Reactie van Holiday Inn alte Oper Team op 12 mrt 2024
Dear Renata,we are very pleased that you have rated our hotel and the rooms positively. Your satisfaction is very important to us. It is nice to hear that you appreciate the quality of our bed and the number of power sockets.We take note of your comment about the pillows and the TV subtitles. We always strive to provide our guests with the best possible comfort and your opinion is very valuable to us.We look forward to your next visit with us and wish you all the best until then.With kind regards,

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ambiente mal frequentato nelle strade dall'albergo alla Stazione Centrale.
3 nachten verbleven in februari 2024
Reactie van Holiday Inn alte Oper Team op 12 mrt 2024
Dear Andrea,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.

6/10 – Redelijk

James

Positief: Netheid, personeel en service
The airconditioning in our room didn't work and the only option given to us was to open the widow wider. We were in a room on the 1st floor above the entrace door with guests coming and going at all hours, banging car doors, smoke smells coming in - it was a nightmare stay without any offer of compensation and no offer of a replacement room on the night. Very disappointed. Additionally the area is very seedy.
1 nacht verbleven in januari 2024
Reactie van Nadia op 2 feb 2024
Dear Mr. Walker,I'm truly sorry to hear about the difficulties you encountered during your stay. The comfort and satisfaction of our guests is our utmost priority. It's regrettable that your experience did not meet our usual high standards.We deeply regret any inconvenience caused by the air-conditioning issue and the noise disturbance. It's unfortunate that we couldn't provide an immediate solution that night. We aim to ensure that all our guests have a peaceful and comfortable stay. Your feedback about the surrounding area is also noted. We understand that the ambiance of the location can impact the overall experience. We're sorry if it fell short of your expectations.Please, rest assured that your feedback is taken for further service improvement. We hope you will give us a chance to improve your perception in the future. We value your input and would like to make things right. Best regards,NadiaFront Office

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Solides Business-Hotel
Solides Business Hotel in zentraler Lage. Zimmer sauber, modern und funktional. Einrichtung erinnert stark an Ikea, aber ist völlig in Ordnung.
1 nacht verbleven in januari 2024
Reactie van HolidayInn Team op 9 mrt 2024
Sehr geehrter Anonymous,Es freut uns zu hören, dass Sie die zentrale Lage unseres Hotels sowie die Sauberkeit und Funktionalität unserer Zimmer schätzen. Die Einrichtung unseres Hauses ist in der Tat modern gestaltet, um unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 – Uitstekend

Han

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Holiday Inn alte Oper Team op 12 mrt 2024
Dear Han,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

6/10 – Redelijk

Sarah

Zakenreiziger
Positief: Netheid
The hotel itself was as expected for a Holiday Inn, though the bed was very hard, the bedding stiff ( absolutely no comparison to the gorgeous sheets at Holiday Inn Dubai Festival City). I forgot a UK adaptor and despite the signs saying if you forget anything.. they didn't have one. Room service didn't answer. Usually you get free bottles of water, here I found I was charged a mini bar price, even though it was on an open shelf. The area around the hotel was not safe, red light district and a lot of homeless and drug addicts on the streets. As a solo woman traveller would not walk from the hotel
2 nachten verbleven in januari 2024
Reactie van Holiday Inn alte Oper Team op 17 jan 2024
Dear Sarah,I am sorry to hear that your experience with us did not meet your expectations. It is our goal to provide our guests with a comfortable and enjoyable stay. It is unfortunate that the bed and bedding did not meet your expectations. On the subject of UK adapters and room service, we take note of your comments. It is unfortunate that you did not feel safe around our hotel. Our top priority is to ensure that all guests feel safe and comfortable during their stay with us.We hope that despite your negative experience, you will give us another chance to provide you with a pleasant stay.Yours sincerely,

10/10 – Uitstekend

Ruben

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in januari 2024
Reactie van Holiday Inn alte Oper Team op 17 jan 2024
Dear Ruben,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.kind regards,

10/10 – Uitstekend

Hugo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Everything was confortable and pleasant. Just make sure you turn right when you exit thru the front door.
4 nachten verbleven in januari 2024
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Hugo,we are very pleased that you enjoyed your stay at our hotel and appreciated the comfort and pleasant atmosphere. We take note of your small details such as the orientation guide at the front door. It is always our intention to offer our guests a pleasant and memorable stay.We look forward to welcoming you back soon.Yours sincerely,

4/10 – Matig

KyoungMi

3 nachten verbleven in december 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Kyoung,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.Sincerely,

8/10 – Goed

Richard

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff nice bar
1 nacht verbleven in december 2023
Reactie van Holiday Inn alte Oper Team op 12 mrt 2024
Dear Richard,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.

6/10 – Redelijk

Elena

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Elena,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.kind regards,

10/10 – Uitstekend

Bruno

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very calm and clean excellent breakfast
1 nacht verbleven in december 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Bruno,Dear Guest,We are very pleased to hear that you enjoyed your stay with us, especially the tranquility and cleanliness of our facilities as well as our excellent breakfast. Your positive words are a great motivation for our team to continue providing the best possible service.We hope to welcome you again soon.Yours sincerely,

8/10 – Goed

Paul

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The walk from the main railway station, if you follow Google Maps, takes you through a loud red light district. Other routes are much safer
3 nachten verbleven in december 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Paul,Dear customer,We are sorry to hear that your directions took you through an undesirable area. The safety and satisfaction of our guests is our top priority. There are indeed other, quieter and safer routes to our location. We hope that your next visit will go better and that you can choose a more pleasant route. Thank you for bringing this issue to our attention.Yours sincerely,

10/10 – Uitstekend

PHILIPPE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Marchés de Noël !
Séjour parfait !
1 nacht verbleven in december 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Cher Philippe !nous sommes très heureux que ton séjour chez nous ait été parfait ! Nous nous efforçons toujours d'offrir à nos hôtes une expérience inoubliable. Ton feedback positif nous conforte dans notre travail et nous motive à continuer à maintenir nos standards élevés.Nous nous réjouissons de pouvoir t'accueillir à nouveau chez nous à l'avenir.Avec nos meilleures salutations,

10/10 – Uitstekend

Stephen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff and room were excellent
Reactie van Holiday Inn alte Oper Team op 12 mrt 2024
Dear Stephen,We are very pleased to hear that you were impressed with our staff and your room. It is always our goal to provide outstanding service and ensure that all our guests have the best possible experience. Your kind words are a testament to our commitment in this regard. We look forward to your next visit.

10/10 – Uitstekend

Mikael Christian

1 nacht verbleven in december 2023
Reactie van Nadia op 14 dec 2023
Dear Mr. Christian,Thank you for taking time and sharing with us such a positive feedback about your stay!We are looking forward to seeing you again!Your Holiday Inn Team

10/10 – Uitstekend

Tiago, Vancouver

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Tiago, thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.

8/10 – Goed

Dieter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Nadia op 29 nov 2023
Dear Mr.Dieter,We appreciate you taking time to leave a review about your stay! It is delightful to hear that your stay was smooth and comfortable.We truly hope to seeing you again in our hotel in the future!Kind regards,NadiaFront Office Agent

10/10 – Uitstekend

Damon

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It would have been perfect if they had refrigerators in the rooms.
3 nachten verbleven in november 2023
Reactie van Nadia op 20 nov 2023
Dear valued guest,We appreciate you taking time to leave a review about your stay! It is delightful to hear that your stay was smooth and comfortable.We made a note about your comment on the refrigerators. For your next stay we will be happy to provide space to store your goods. Currently we have minibars in our Deluxe and Executive rooms complementary.We truly hope to seeing you again in our hotel in the future!Kind regards,NadiaFront Office Agent

10/10 – Uitstekend

Ryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and courteous staff. Breakfast had great options.
3 nachten verbleven in november 2023
Reactie van Nadia op 20 nov 2023
Dear valued guest,We appreciate you taking time to leave a review about your stay! It is delightful to hear that you enjoyed our breakfast, we are doing our best to keep the quality and variety on a decent level. We are also very proud to hear your comments about our staff. Such comments give us inspiration to move forward!We truly hope to seeing you again in our hotel in the future!Kind regards,NadiaFront Office Agent

8/10 – Goed

Barbara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Nadia op 21 nov 2023
Dear Barbara,Thank you for taking your time to leave a feedback about your stay with us! We are looking forward to seeing you again!Kind regards,Front Office team

8/10 – Goed

Lora

Positief: Personeel en service, staat van de accommodatie en faciliteiten
-
1 nacht verbleven in november 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Lora,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.kind regards,

8/10 – Goed

Odd-Erik

2 nachten verbleven in november 2023
Reactie van HolidayInn alte Oper Team op 8 jan 2024
Dear Odd-Erik,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.kind regards,

2/10 – Ontzettend slecht

Hyuk Sang

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Additional charging without any notice
‘Additional charging without any notice’ I stayed 1 night on 03Nov23 and payed for the room when I checked out on 04Nov23 (12:06 PM). It was 152 EUR but additional payment, 46 EUR, occurred without any notice and my permission at 14:28PM 04Nov23. When I checked out the staff asked me about breakfast but definitely I didn’t have it. My family ate DUNKIN donuts for the breakfast bought from Frankfurt Main Station previous night. I asked about the additional charging and requested cancellation but there was no response.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Hugo

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Jarett

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Andrea

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Am Hotel ist absolut nichts auszusetzen. Tolles Frühstück, sehr freundlicher Empfang und wir konnten unsere Zimmer schon früher beziehen. Die Umgebung ist allerdings sehr fragwürdig, gut dass wir durch vorherige Bewertungen gewarnt waren.
1 nacht verbleven in oktober 2023
Reactie van Holiday Inn Frankfurt Alte Oper Team op 23 okt 2023
Guten Tag Andrea, vielen lieben Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich die Zeit genommen haben, uns Feedback zu geben und dass dieses so fantastisch ausgefallen ist - eine tolle Motivation für das gesamte Team! Wir hoffen, dass Sie uns bei Ihrem nächsten Frankfurt Besuch bald wieder besuchen. Herzliche Grüße!

8/10 – Goed

Angela

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Holiday Inn Frankfurt Alte Oper Team op 22 okt 2023
Dear Angela, greetings from the Holiday Inn Frankfurt Alte Oper! Thank you very much for your high ranking review and feedback. We hope you will give us the opportunity to welcome you again in the near future. Best regards,

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Windows let into much outside noise … otherwise I liked it
2 nachten verbleven in oktober 2023
Reactie van Holiday Inn Frankfurt Alte Oper Team op 8 okt 2023
Dear John, greetings from the Holiday Inn Frankfurt Alte Oper! Thank you very much for your review and remark. We will forward it to the department. We hope you will give us the opportunity to welcome you again in the near future. Best regards

10/10 – Uitstekend

Batur

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Tsolmon Otgon op 6 okt 2023
Hallo ,Greetings from the Holiday Inn Frankfurt Alte Oper! Thank you very much for your review and feedback. We hope you will give us the opportunity to welcome you again in the near future.Best regardsFront Office Agent