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Beoordelingen van Holiday Inn Express & Suites Franklin KY, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Franklin KY, an IHG Hotel
85 Neha Dr, Franklin, KY

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 466 van 731 beoordelingen" "
Gastenscore: 8 - Goed. 172 van 731 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 731 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 731 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 731 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was one of the cleaness hotels I have stayed at and the staff was wonderful. It was close to the interstate and it was close to the attraction the were going to. I am looking forward to staying here again.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Samantha Rae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024

6/10 – Redelijk

Dianna

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The toilet was broken, the soap,shampoo, and conditioner holder was broken. The handicap handle was very loose, no water pressure and water got Luke warm.
1 nacht verbleven in april 2024

8/10 – Goed

Brenda

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff and location near highway. We appreciated the pool size and temperature. Quality breakfast choices plus a spacious and clean dining area. The building has been remodeled, but it's still run down if you look around the edges. No sound proofing. Our room wasn't sparkling clean on arrival. Overall, we were satisfied.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Alan

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Quick check in and the room was clean
1 nacht verbleven in april 2024

10/10 – Uitstekend

Susanne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in. Comfortable bed. Clean room. Only complaint was a tv that did not work.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Pamela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy check in and very courteous staff. I was greeted and given options of room floor. We were looking for a dinner option & staff helped with that. Very nice hotel with great service.
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY), and if I can be of assistance to you.

8/10 – Goed

Joan, London

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites (Franklin, KY), and if I can be of assistance to you,.

8/10 – Goed

colleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location right off the highway
1 nacht verbleven in april 2024
Reactie van Mike op 12 apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 – Uitstekend

Craig

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Receptionist moved us to the first floor as requested. Staff is polite, friendly, accommodating. Clean and comfortable. Very nice room.
1 nacht verbleven in maart 2024
Reactie van Mike op 12 apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 – Uitstekend

Whitney

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed one night at the property. The room was nice and the pool and hot tub were great temperatures! So many hotel pools are cold but this was great. We enjoyed the continental breakfast. The staff was friendly as well.
1 nacht verbleven in maart 2024
Reactie van Mike op 12 apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 – Uitstekend

ANNE

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check receptionist was very polite and was very helpful Breakfast was delicious. Bed very comfortable Will definitely stay here again
1 nacht verbleven in maart 2024
Reactie van Mike op 12 apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

10/10 – Uitstekend

Ryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pool and hot tub area.
1 nacht verbleven in maart 2024
Reactie van Mike op 12 apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet area with great access to 65 to bowling green and Nashville.
2 nachten verbleven in maart 2024
Reactie van Mike op 12 apr 2024
Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 – Goed

Gezim

2 nachten verbleven in maart 2024
Reactie van Mike op 22 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites (Franklin, KY), and if I can be of assistance to you,.

8/10 – Goed

Albert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Mike op 22 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY), and if I can be of assistance to you.

10/10 – Uitstekend

Charles

Reisde met familie
Very nice. Nice staff.
1 nacht verbleven in maart 2024
Reactie van Mike op 29 mrt 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 – Uitstekend

Steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
always pleasant staff.
1 nacht verbleven in maart 2024
Reactie van Mike op 29 mrt 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 – Uitstekend

Samuel

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in staff was great and fast
1 nacht verbleven in maart 2024
Reactie van Mike op 29 mrt 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Mike op 29 mrt 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

6/10 – Redelijk

Cynthia

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
This was a great option for people traveling with a dog. Overall, it was clean in the lobby and offered a spacious room (King). Unfortunately, the first room we were given had not been cleaned. The front desk staff quickly moved us to another room. This one was clean and very comfortable.
1 nacht verbleven in februari 2024
Reactie van Mike op 29 mrt 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 – Uitstekend

Heather, nashville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was super clean and nice! We were happily surprised and hope to return again. Essence, at the front desk, was very helpful and kind to us.
1 nacht verbleven in februari 2024
Reactie van Mike op 29 mrt 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

10/10 – Uitstekend

Darcie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Other than a weird small spot/stain on one of the sheets (Im still not sure what it was - prolly nothing) we were very happy with our stay and when in the area will use this hotel again. Newer ,quiet, safe and polite staff and good breakfast-5stars from us!
1 nacht verbleven in januari 2024

8/10 – Goed

Marcy

1 nacht verbleven in januari 2024
Reactie van Mike op 29 mrt 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin KY)

4/10 – Matig

rebecca

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chose hotel for the amenity of a hottub but the hottub no longer functions as a hot tub pool was warmer no jets. Asked staff about it and they said we keep it that way for the kids. So basically its now a kiddie pool. My room deposit still hasn't been released and is been 19 days. Would not stay there again.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Jerry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convenient location.
Great spot with nice restaurants close buy . Great but overworked team at this location.
1 nacht verbleven in januari 2024

8/10 – Goed

Joyce

Reisde met familie
Positief: Voorzieningen
Nice property, heater in room so noisy hard to sleep…
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Fernando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Peggy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Richard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great workers, nice rooms. Will be coming and staying again.
1 nacht verbleven in december 2023

4/10 – Matig

Sandy

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
I picked this holiday inn because it has a pool and hot tub. The hot is not working. We asked the lady at the front desk she said she did not know about hot tub because she had not been in pool area in a year. One of the doors to get into the pool room was not working. Out of order signs on water fountain in pool room and ice maker on 3rd floor. The shade in our room was not working and no wash clothes in our room. No hair conditioner or lotion in our bathroom. One regular coffee in room. This is the worst holiday inn I have stayed in.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Helen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Martin

Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023

8/10 – Goed

Penelope

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Went there for the Buffalo Trace tour and the hotel wasn’t very far away. Several good restaurants within walking distance as well as a grocery store. We ate the free breakfast every day while we were there as it was decent. Actually plan to go back for the remaining Trace Tours and will probably stay there again.
5 nachten verbleven in november 2023

10/10 – Uitstekend

Bradley, huntsville

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
2 nachten verbleven in november 2023

10/10 – Uitstekend

Sebastion

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Looks and feels high quality
1 nacht verbleven in november 2023

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property, enjoyed our stay
2 nachten verbleven in november 2023

10/10 – Uitstekend

Anna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just a quick get away
Easy check in. Friendly staff Clean room. Decent breakfast. Kim was friendly as can be at breakfast. Made me feel very comfortable. Would def stay here again
2 nachten verbleven in november 2023

4/10 – Matig

John

Negatief: Netheid, personeel en service
Stayed 4 nights only ask for room tobe cleaned once it was not
4 nachten verbleven in november 2023
Reactie van HIEX Management Team op 24 nov 2023
We sincerely apologize for your stay not being satisfactory due to our housekeeping. We sadly only provide full cleans on Tuesdays and Fridays or every 4 days per IHG standards. Due to weekends being our busier time we do not provide full cleans unless a guest requests one. We will definitely improve our communication as well as making a way for our guests who would like full cleans during their stay to pass that along to our Housekeeping/Front Desk Associates.The management team here at HIEX Franklin sincerely appreciate the feedback and look forward to seeing you again if you would have us.

10/10 – Uitstekend

Troy

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

8/10 – Goed

Helen

1 nacht verbleven in november 2023

8/10 – Goed

Nancy, Bassett

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable bed
1 nacht verbleven in november 2023

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely stay . Very friendly helpful staff.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Marilyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well maintained, room very nice, breakfast delicious. Stayed at Hampton Inn a week ago and this was much nicer.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Tanya

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good experience
Check in was quick, easy and the entire staff was friendly. Great breakfasr too. Would definitely stay here again!
1 nacht verbleven in oktober 2023
Reactie van Front Desk Management op 31 okt 2023
The Holiday Inn Express and Suites in Franklin Kentucky staff want to say thank you for staying with us and enjoying your stay. We will be looking forward to seeing you again on your next trip. Safe travels!

10/10 – Uitstekend

Joseph

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable
Friendly staff
1 nacht verbleven in oktober 2023
Reactie van Mike op 20 okt 2023
Dear Joseph,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express &suites (Franklin, KY)

8/10 – Goed

Erin

Positief: Personeel en service
Beds were comfortable but the bathroom needs to be updated/ repaired. Broken plaster around the tub, rusty shower curtain rod, and broken bathroom tiles. Attentive breakfast staff. In general the property was tired looking.
1 nacht verbleven in oktober 2023
Reactie van Mike op 20 okt 2023
Dear Erin,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Franklin, KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

2/10 – Ontzettend slecht

Jessica

Reisde met familie
Negatief: Personeel en service
Check in part was horrible. Room clean, however tv was a headache and there was no tv guide. Service was okay but some attitudes were somewhat questionable
1 nacht verbleven in oktober 2023
Reactie van Mike op 20 okt 2023
Dear Jessica,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at the Franklin, KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 – Uitstekend

brent D

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Jack

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
noise
1 nacht verbleven in september 2023
Reactie van Mike op 20 okt 2023
Dear Jack,Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Franklin KY location.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.