Exterieur

Beoordelingen van Sleep Inn Frederick

2.5 out of 5
Sleep Inn Frederick
5361 Spectrum Dr, Frederick, MD

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 327 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 352 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 159 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 76 van 1001 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
De dame aan de incheckbalie was zeer vriendelijk en behulpzaam. We konden veel eerder inchecken zodat we naar een wedstrijd van onze dochter zonder koffers konden gaan. Het hotel rook vies en het ontbijt zag er niet aantrekkelijk uit. Daarnaast was te eetruimte veel te klein voor zoveel kamers!
1 nacht verbleven in september 2019

8/10 – Goed

Tony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

6/10 – Redelijk

Richard, Bel Air

Reisde met partner
Very basic accommodation.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Limarie

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was not what I expected from the pictures that were online. The rooms had a funny smell and the bathroom was super duper small and the closet also. It was very poor quality.
1 nacht verbleven in mei 2024

4/10 – Matig

John

Positief: Voorzieningen
privacy curtain didnt block view from outside. ok on upper floors, not ground floor. Bath vent fan bearing making a lot of noise. reserved room wasnt made up. was shifted to another. Due for a remodel
1 nacht verbleven in april 2024

4/10 – Matig

Tyler

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
first room we received had bedbugs on the third floor. Asked for another room due to it not being refundable the front desk happily gave me another room on another floor that room was okay. Dirty carpets and smelled funny but we stayed anyways.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Colin

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Jessica

1 nacht verbleven in april 2024

6/10 – Redelijk

opanin

Negatief: Netheid
3 nachten verbleven in april 2024

4/10 – Matig

Heaven

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Room was in a sorry state when we received it.
2 nachten verbleven in maart 2024

6/10 – Redelijk

Jonathan

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My toilet didn't work.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Donna

2 nachten verbleven in januari 2024
Reactie van General Manager op 15 mei 2024
Dear Donna,Thank you so much for your fantastic five-star review! We are delighted to hear that you had a great stay with us. Your positive feedback is very much appreciated and will be shared with our team.We look forward to welcoming you back in the future. If there is anything we can do to make your next visit even better, please don't hesitate to let us know.Sincerely,

8/10 – Goed

Caleb, Coltons Point

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good overall but no fan in restroom which causes humidity issues and walls are somewhat thin.
1 nacht verbleven in februari 2024

8/10 – Goed

Gary

C
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are pleasant. Everything but the tv worked, which is not very Important to me, but it might be to others.
1 nacht verbleven in januari 2024

8/10 – Goed

Russell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 28 feb 2024
Thank you Mr Edward ,We are pleased that you enjoy staying with us .

4/10 – Matig

Wendy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a happy customer
There was MOLD in the bathroom and NO HEAT. My daughter is HOGHLY ALLERGIC TO MOLD AND MILDEW!!
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is nice, room is clean.
1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
Dear Patrick,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you found our staff to be nice and the room to be clean. Providing a friendly and welcoming atmosphere, along with cleanliness, are top priorities for us.Your positive comments will be shared with our staff as it serves as motivation to continue delivering excellent service. We appreciate your choice to stay with us and look forward to welcoming you back on your next visit.If you have any specific suggestions or if there's anything we can do to make your future stays even more enjoyable, please feel free to let us know.Best regards,

8/10 – Goed

Florencia

1 nacht verbleven in december 2023

10/10 – Uitstekend

ARTHUR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
Dear Aruthur.Thank you for your 10 star review we hope to see you again soon.

10/10 – Uitstekend

Fazalhaq

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
Dear Fazaalhaq,Thank you for your five star review we look forward to serving you again .

10/10 – Uitstekend

Ben

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GREAT CUSTOMER SERVICE. SUPER SAFE, AND UNUSUALLY AFFORDABLE FOR THE PRICE. THAT MANAGER WAS PROFESSIONALLY OUTSTANDING. GREAT PLACE TO STAY FOR THE PRICE
1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
Dear Ben,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you had a great stay and appreciated our excellent customer service. Ensuring the safety of our guests is a top priority for us, so we're delighted that you found our hotel to be super safe.It's fantastic to know that you found our prices unusually affordable for the quality of service and amenities provided. We take pride in offering value for money to our guests. We're also pleased to hear that our manager's professionalism stood out during your stay.Thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for another excellent experience in the future.Best regards,

10/10 – Uitstekend

nayeli

Reisde met partner
1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
Dear Nayeli,Thank you for your feedback we hope to see you again soon.

10/10 – Uitstekend

Nicole

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Stay
Rooms very clean. Breakfast decent. A protein option of bacon, sausage is an addition that comfort inn hotels should consider. That would be my only minor complaint. Other than That very nice stay and excellent customer Service !
1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
Dear Nicole,Thank you for taking the time to share your feedback on your recent stay at our hotel. We're delighted to hear that you found the rooms very clean and enjoyed the decent breakfast. Your suggestion regarding the addition of a protein option like bacon or sausage is appreciated, and we'll certainly consider it for future improvements.We're thrilled that you had a very nice stay and experienced excellent customer service. Our team works hard to provide a comfortable and enjoyable experience for our guests, and your positive comments motivate us to continue delivering exceptional service.Thank you again for choosing our hotel, and we look forward to welcoming you back on your next visit.Best regards,

6/10 – Redelijk

Kimberly

Reisde met familie
1 nacht verbleven in december 2023

10/10 – Uitstekend

Lynwood

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked the standup shower.
1 nacht verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Dear Lynwood ,Thank you for your feedback we are pleased you enjoyed the stand up shower and hope to see you again soon.

10/10 – Uitstekend

ARTHUR

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Arthur, Thank you so much for taking time out to review our hotel we are pleased you enjoyed your stay and hope to see you again soon.

10/10 – Uitstekend

Kim

Reisde met familie
Positief: Voorzieningen
It was clean and staff was friendly! Only bad thing, there was blood on the mattress and not a small drop.
1 nacht verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Dear Kim,Thank you for your feedback my apologies for the blood found on the mattress rest assured we will be looking into this and making sure that this will not happen again.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean and comfortable. Conveniently close to the MARC station, as well.
1 nacht verbleven in december 2023
Reactie van General Manager op 13 dec 2023
Dear John,Thank you for your kind words! We're thrilled to hear that you found our hotel very clean, comfortable, and conveniently located near the MARC station. We hope to welcome you back soon for another enjoyable stay.Best regards,

8/10 – Goed

Otgo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van General Manager op 13 dec 2023
Dear Otgo,Thank you for your feedback we are glad you enjoyed your stay with us and we hope to see you again soon.

10/10 – Uitstekend

Steven, olney

1 nacht verbleven in december 2023
Reactie van General Manager op 14 jan 2024
Dear Steven,Thank you for your feedback.

10/10 – Uitstekend

Colman

1 nacht verbleven in december 2023
Reactie van General Manager op 13 dec 2023
Dear Colman,Thank you for the fantastic 5 out of 5 rating! We appreciate your support and hope to welcome you back soon.Best regards,

8/10 – Goed

Francine

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van General Manager op 13 dec 2023
Dear Francine,Thank you for your feedback and the rating of 8 out of 10. We're glad you enjoyed your stay and hope to make your next visit even better.Best regards,

8/10 – Goed

barbara

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The front desk staff were wonderful. The hotel is showing sign of aging but was kept meticulously clean. Easy parking in well lighted areas. Located within walking distance of dining and shopping. Frederick is a beautiful town with a rich history. The downtown has walking paths and has its winter lights with festive boats along Carroll Creek.
4 nachten verbleven in november 2023
Reactie van General Manager op 13 dec 2023
Dear Barbara,Thank you for your kind words about our front desk staff and for sharing your experience. We appreciate your feedback and hope to welcome you back soon to enjoy more of Frederick's charm and history.Best regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent place to stay on a stopover
I stayed here for one night on my way down to DC for an early morning flight. Room met my needs and it's next door to a Wawa so I was able to grab some quick food before driving down to DC.
1 nacht verbleven in november 2023
Reactie van General Manager op 13 dec 2023
Dear Valued Guest,Thank you for staying with us and sharing your experience. We're glad to hear that our hotel met your needs and that our location near Wawa was convenient for your quick food stop before heading to DC. We hope to welcome you back in the future for another pleasant stay.Warm regards,

6/10 – Redelijk

Lakshmanakumar

Positief: Netheid
5 nachten verbleven in november 2023

2/10 – Ontzettend slecht

sai

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Francois

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel for the price
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Francois,Thank you so much for your feedback please come stay with us again in the future.

8/10 – Goed

Rebecca

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
Air conditioner did not work! Crakes in tile on the floor Only stand up shower Pictures not accurate
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Rebecca.Thank you for your feedback most room do only have a stand up shower the only rooms with a tub are handicap rooms .

8/10 – Goed

MANGENA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
ALL.GOOD
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Thank you for your feedback we hope to see you again soon.

6/10 – Redelijk

Érik

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lors de la réservation il était mentionné 2 grands lits, par contre il s'agissait de 2 lits doubles.
1 nacht verbleven in november 2023

10/10 – Uitstekend

devin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is amazing the Staff is Overly Nice, and very Helpful. Hotel is clean, and spacious. Eric B the receptionist is phenomenal. Goes Above & Beyond!!!!
1 nacht verbleven in november 2023
Reactie van General Manager op 25 nov 2023
Hi Devin,That's fantastic to hear! It sounds like you had an incredible experience at the hotel. Having a helpful and accommodating staff can truly make a stay memorable. It's wonderful that Eric B, the front desk agent, went above and beyond to make your stay special. Clean and spacious accommodations also add so much to the overall comfort. Thanks for sharing your positive feedback! If you have any other great experiences or recommendations from your stay, feel free to share.

8/10 – Goed

Lauren M

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good budget hotel
This is a pleasant budget hotel. The staff is great, the rooms are very clean and comfortable. No frills, but the price is excellent. My only concern - the hotel is tucked away at the very end of a commercial street, half behind a car wash. The lot is well lit, but I was a little anxious parking and walking to the hotel alone after dark. The neighborhood doesn’t seem dangerous and everything was fine. Just something to consider.
2 nachten verbleven in november 2023
Reactie van General Manager op 25 nov 2023
Hi Lauren,Thank you for sharing your thoughts on your stay at the Sleep Inn hotel. It's wonderful to hear that you found the staff to be great and the rooms clean and comfortable. Your insights into the hotel's location are valuable for future guests. While the hotel may offer an excellent price and a pleasant experience, your mention about its placement at the end of a commercial street behind a car wash is definitely something to consider, especially for solo travelers at night. It's reassuring to know that despite your initial concerns, everything turned out fine and the neighborhood seemed safe.Your perspective is helpful for others who might value this information when making their accommodation choices. If you have any other tips or insights from your stay, they would be greatly appreciated!

10/10 – Uitstekend

rosalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Thank you Rosalia we hope to see you again soon.

2/10 – Ontzettend slecht

Jianna

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The most unpleasant stay !!
They had bed bugs and staff says they can’t do anything manager and staff are inappropriate and never behind the counter also they will charge your card for extra nights so definitely check bank statements
1 nacht verbleven in september 2023

10/10 – Uitstekend

Reynald

Reisde met familie
Positief: Voorzieningen
Climatiseur bruyant. Petit écran TV. Déjeuner très minimal.
1 nacht verbleven in november 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van General Manager op 9 nov 2023
Dear John , Thank you for your review we hope to see you again soon.

4/10 – Matig

Caitlin

1 nacht verbleven in oktober 2023
Reactie van General Manager op 31 okt 2023
Dear Caitlin,Thank you for your feedback. We appreciate your honesty and will use it to improve our services.Best regards,General Manager

4/10 – Matig

Theogene

Reisde met partner, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was amazing, next to none, would only come back because of the treatment. but the room was run down, smelled like mold, tiles were broken in the bathroom, and the curtain was also broken. not worth it.
2 nachten verbleven in oktober 2023
Reactie van General Manager op 25 okt 2023
Dear Theogene,Thank you so much for taking the time to share your feedback. We're thrilled to hear you had a positive experience with our staff! Your comments about the room are truly valuable, and we're committed to making improvements. We appreciate your honesty and hope to welcome you back for a much better stay.Warm regards,General Manager