Sehr geehrte Frau Cynthia,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns im SBH Taro Beach zu bewerten. Es hat uns sehr gefreut zu lesen, dass Ihren Urlaub in unserem Hause genossen haben. Wir entschuldigen uns für die negative Erfahrung, die Sie beim Abschied gemacht haben. Es ist unser Ziel, unseren Gästen stets höchste Gastfreundlichkeit und Respekt entgegenzubringen, und wir bedauern, dass dies in diesem Fall nicht erfüllt wurde. Gerne nehmen wir Ihre Kritikpunkte auf und bemühen uns diese zu optimieren.Wir waren mit Freude Ihr Gastgeber und über ein baldiges Wiedersehen würden wir uns sehr freuen.Mit freundlichen Grüssen,Die Direktion

Dear Karla Hernández,We have responded on another platform, and our answer remains the same: “We want to extend our sincerest apologies for the distressing experience you encountered during your stay at our hotel SBH Taro Beach. The safety and well-being of all our guests are our top priorities, and we take this incident very seriously. Our director personally spoke with you and advised you to file a report. In response to this unfortunate incident, we are offering a complimentary room change and providing a safe for your convenience.Regarding the email you mentioned, it appears there may have been a miscommunication or technical issue, as we make it a point to respond promptly to all guest communications. Our manager is on-site every morning and afternoon, and the reception staff is always available to inform guests of her schedule and assist with any inquiries.Furthermore, our manager reaches out to each guest who reports an incident immediately upon receiving the information from the front desk. She provides guidance on the necessary steps to follow. Please be aware that we are not law enforcement and cannot conduct investigations; this is the responsibility of the police.For your safety, we have placed signs in every room, specifically on the balcony doors, reminding guests to securely close the terrace door. Additionally, we have employed night security personnel, and we have installed cameras throughout the entire hotel to enhance security.We truly value your feedback and are committed to continually improving our safety measures and guest experiences. We hope this isolated incident does not deter you from considering another stay with us in the future.Kind regards,The management”

Dear Karen,Thank you for your excellent feedback about our SBH Taro Beach. We are aware of how important perfect relaxation is for a successful holiday, and we are glad we could guarantee you a peaceful stay. We would be deligthed to welcome you again to our house soon.Best regards, The management

Dear Charlotte,We greatly appreciate your positive feedback, which undoubtedly holds significant value for prospective guests seeking insights into our hotel SBH Taro Beach. It brings us satisfaction to learn that you had a pleasant stay and that we succeeded in creating a comfortable atmosphere. We take pride in maintaining the cleanliness and upkeep of our rooms, and we deeply regret falling short of our usual high standards in this regard during your stay. We sincerely apologize for any inconvenience caused. We kindly request that you always reach out to our reception if you encounter any issues with room maintenance so that we can promptly address them.We are genuinely pleased to note that, despite your constructive feedback, you had a pleasant stay with us.Thank you once again for sharing your thoughts with us, and we look forward to the opportunity to welcome you back in the near future.Best regards,The management

Estimado Florencio Pedro,Gracias por su excelente reseña sobre nuestro hotel SBH Taro Beach.Lamentablemente no ofrecemos masajes en nuestro hotel, sin embargo le invitamos a concertar una cita en nuestra zona de bienestar en el hotel vecino SBH Costa Calma Palace la próxima vez que nos visite.Le agradecemos que nos haya elegido y esperamos poder volver a recibirle nuevamente muy pronto.Saludos cordiales,La Dirección

Estimado David,Gracias por su excelente reseña sobre nuestro hotel SBH Taro Beach. Siempre nos esforzamos por cuidar a nuestros huéspedes de la mejor manera posible y nos alegra que haya apreciado nuestro servicio. Nos enorgullece que también haya disfrutado de la gastronomía, ya que damos mucha importancia a ofrecer a nuestros comensales una cocina variada.Le agradecemos que nos haya elegido y esperamos poder volver a recibirle nuevamente muy pronto.Saludos cordiales,La Dirección

Sehr geehrte Frau Beate,wir möchten uns herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, um uns nach Ihrem Aufenthalt in unserem Hotel SBH Taro Beach zu bewerten. Es freut uns, dass Ihnen unsere traumhafte Lage gefallen hat. Ihr positives Feedback ist uns eine große Motivation und Bestätigung, dass wir auf dem richtigen Weg sind.Vielen Dank, dass Sie unser Gast waren und wir hoffen, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüssen,Die Direktion

Dear Joeli,First of all, we want to thank you for taking the time to write your feedback about your stay at our SBH Taro Beach. We are very sorry to read that you did not enjoy your stay with us.We sincerely regret that our gastronomic offer has disappointed you. Our kitchen team does everything possible to adapt to the different tastes of our guests. Our products are always fresh and our chefs prepare them in various ways. We take note of your opinion to review it with the team.We apologize for the inconvenience if there has been any misunderstanding with the payment. We take the care of our guests very seriously and we will definitely send your comment to the Direction. Also, please allow us to remark that we place great value to friendly service and quality. We conduct regular guest surveys in our hotel about our staff and these do not reflect what your comment conveys about our service.Thank you for choosing us and for sending us your review, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not too distant future. We wish you a good start into the New Year!Best regards,The management

Sehr geehrte Frau Rebecca,Wir freuen uns wirklich sehr zu lesen, dass Sie einen schönen Aufenthalt bei uns in unserem SBH Taro Beach verbracht haben und rundum mit unserem Service und Einrichtungen zufrieden waren.Wir wünschen Ihnen ein Gutes Neues Jahr und würden uns sehr freuen, Sie hoffentlich bald wieder in unserem Hause begrüssen zu dürfen.Mit freundlichen Grüssen,Die Direktion

Gentile Renato,Grazie mille per aver condiviso la sua esperienza nel nostro SBH Taro Beach. Siamo lieti che lei sia piaciuta la sua vacanza con noi.Prendiamo atto del suo commento sulla manutenzione delle nostre strutture. Eseguiamo continui lavori di ristrutturazione e ammodernamento durante tutto l'anno ed eseguiamo tutte le riparazioni necessarie, soprattutto in bassa stagione per non disturbare i nostri ospiti. Vi ringraziamo per aver condiviso con noi le vostre opinioni, perché tutti i commenti costruttivi ci aiutano a migliorare. Saremo lieti di accoglierla nuovamente in un prossimo futuro.I migliori saluti,La direzione

Dear Scarlett Anne,Thank you for taking the time to write us your impression about your stay at our SBH Taro Beach.It is a pleasure to read that you had an enjoyable stay with us and that you especially mentioned our amazing staff, the cleanliness and especially the view to the sea.However, we regret that you were not enthusiastic about the gastronomic aspect of your holiday, as we pay great attention to the quality and variety of our culinary offer. We take your comment seriously and will pass it on to the chef.We look forward to welcoming you back in the near future.Kind regards,The management

Dear Dora, Thank you very much for taking your time to share your experience with us here on Expedia. We appreciate your excellent valuation and that you had an enjoyable stay here with us at our SBH Taro Beach. We are very glad that you enjoyed the views to the beach, the food and the attention of our staff. We will be delighted to welcome you again in the near future. Best regards,

Dear Veselin, Thank you very much for taking the time to share your assessment of your stay at our hotel SBH Taro Beach. We are sorry that the drinks and dining experience did not live up to your expectations. We want to take this opportunity to point out that our kitchen team does everything possible to offer a wide variety of dishes that adapt to the different tastes of our guests, always taking care of the preparation, presentation and quality. We also take note of your comment about the maintenance of the facilities. Our technicians work every day to keep our hotel up to a 4* standard and we know that our hotel is no longer the newest so we are planning renovations for the future. We really appreciate that you have sent us your opinion and constructive comments, which will undoubtedly help us to continue improving. We are glad that you enjoyed the proximity to the beach and the cleanliness of the hotel. Thank you for choosing us and for sharing your review, we hope to serve you again and have the opportunity to exceed your expectations in the not too distant future. Best regards, The management

Dear guest, Thank you for reviewing our hotel SBH Taro Beach. We are so glad to know that you enjoyed the overall experience here with us. We strive continuously for improvement and give our best to satisfy all our guests. It would be a great pleasure to welcome you again in the near future. Kind regards, The management

Dear guest, Thank you very much for taking your time to share your experience with us here on Expedia. We appreciate your excellent valuation and that you had an enjoyable stay here with us at our SBH Taro Beach. We hope to have the pleasure of welcoming you back in the near future. Kind regards, The management

Gentilissima Pamela, Grazie per il suo commento sul soggiorno presso il nostro hotel SBH Taro Beach. L'opinione dei nostri ospiti è molto importante per noi, perché può mostrarci il cammino per migliorare. È vero che i vacanzieri del mondo di lingua tedesca amano visitare il nostro hotel. Tuttavia, abbiamo anche molti ospiti provenienti da altri paesi europei, motivo per cui attribuiamo grande importanza al soddisfacimento dei desideri e delle idee di tutti gli ospiti. Possiamo assicurarle che cerchiamo sempre di viziare tutti i nostri ospiti con la nostra offerta gastronomica e ci rammarichiamo che il buffet non abbia soddisfatto le sue aspettative. Oltre ai vari piatti a base di carne, ogni giorno offriamo naturalmente anche pesce come salmone, sardine, tonno, nasello, sogliola, ecc. Ogni giorno abbiamo appena presentato le sue critiche costruttive al chef, in modo da verificare il rispetto dei nostri severi standard di qualità e variazione. Speriamo che abbia fatto un piacevole viaggio di ritorno e saremo molto felici di darle il benvenuto presto di nuovo. Un cordiale saluto, La Direzione

Cher/e invite/é, Au nom de tout le personnel de SBH Taro Beach, nous vous remercions d’avoir choisi notre hôtel et de votre évaluation positive. Nous étions heureux de découvrir que vous avez passé un bon séjour avec nous. En ce qui concerne les chaises de plage orientées vers les coûts sur la plage, nous souhaitons souligner le fait que la plage de Fuerteventura est publique et qu’elle ne fait donc pas partie de la zone hôtelière. La municipalité a confié la gestion des transats à une entreprise externe et n’a donc aucune influence sur les prix. Néanmoins, nous espérons que cela n’a aucune influence sur la décision de vos prochaines vacances et nous serions très heureux de vous accueillir bientôt en tant qu’invité de notre maison. Bien cordialement, La Direction

Dear guest, Thank you for choosing our hotel SBH Taro Beach for your holiday here on Fuerteventura. It gives us great satisfaction to know that you enjoyed your stay here with us and we hope that we will see you again to enjoy again this lovely place to stay. Kind regards, The management

Dear client, Thank you very much for chosen our SBH Taro Beach to spend your holidays here with us. We are very sorry for your disappointment because our main goal is to reach the satisfaction of all our guests. We regret so much the inconvenience in the moment you made the reservation in one of our themed restaurants. We are sorry for the mistake and misunderstanding. We are sure that our attentive staff by the reception would clear it and modified it with you without any problems. We are sorry that you have not received the information about of our extras costs like Wifi. Our service of all inclusive is referring to gastronomic services and so our guests can decide for themselves which additional services they want and thus design their stay with us according to the desired travel budget. The public beach which is located in front of our hotel is a public area and therefore belongs to the municipality which has rented it to an external company. That is the reason why we have no influence on these prices. We would like to thank you very much for all your suggestions and your constructive criticism that we take on board and hope to continuously improve both our services and facilities for all our guests. Kind regards, The management

Chère Colette, Merci beaucoup d'avoir pris le temps d'écrire un commentaire ici sur Expedia. Les opinions de nos clients sont très importantes pour nous et nous les prenons au sérieux, car c'est le seul moyen de savoir sur quels points nous devons améliorer du point de vue du client. Nous sommes désolés que dans certains aspects nous n'avons pas répondu à vos attentes. Beaucoup de nos clients sont ravis de l'emplacement parfait de notre hôtel SBH Taro Beach, qui est situé directement sur la plage de Costa Calma. Nous sommes désolés que vous n´avez pas aimé la décoration de la chambre. Nous veillons à ce que l'ameublement de la pièce soit dans un état optimal et propre. Les prix pour le Wi-Fi sont dans les commentaires toujours un sujet, dans les îles Canaries, mais les prix sont habituels. Néanmoins, nous examinons la demande chaque saison. En ce qui concerne le très bon rapport qualité-prix, nous ne pouvons pas vous proposer un prix moins élevé ou gratuit à un coût supplémentaire comme celui-ci et nous vous demandons votre compréhension. Nous aimerions vous demander de visiter notre site officiel, où vous trouverez des informations sur tous nos hôtels. Nous pourrions imaginer que vous aimeriez beaucoup notre SBH Maxorata Resort. Il est situé à Jandia, la belle plage de sable de Jandia n'est pas loin, entièrement rénové et modernisé, et les bars et les magasins ne sont pas loin. Vous nous ferez un plaisir de vous accueillir à nouveau bientôt en tant qu'invité avec nous. Bien cordialement, La Direccion

Sehr geehrter Herr Marc, Herzlichen Dank dass Sie Ihre kostbare Zeit genutzt haben um Ihre persönlichen Erlebnisse und Erfahrungen mit anderen Urlaubern zu teilen. Es freut uns zu lesen, dass Sie einen schönen und erholsamen Urlaub bei uns verbringen konnten. Selbstverständlich haben wir Ihr Lob an das gesamte Team weitergeleitet. Alle haben sich sehr über Ihre netten Worte gefreut und würden uns sehr freuen, Sie möglichst bald wieder in unserem SBH Taro Beach begrüssen zu dürfen. Mit freundlichen Grüssen, Die Direktion

Dear Digger, Thank you very much for have taken the time to write a review about our SBH Taro Beach Hotel. We would like to apologise that we weren’t able to fulfil your expectations in some of the aspects. Customer satisfaction is very important to us and therefore we value your opinion which helps us to improve in our services. We always have a wide range of nationalities in our hotel and we are really proud of it. Many of our guests appreciate the location of our hotel which is right on the beautiful beach of Costa Calma where you can enjoy a relaxing holiday. We take note of your comments and we are looking to install more English channels. It has been a pleasure for us, having you as our guests in our hotel and we will be glad if you will visit again in the future. Kind regards, The management

Dear client, Thank you very much for your feedback and review here on Tripadvisor. Our SBH Taro Beach is located right at the lovely beach of Costa Calma which invites for long walks or relaxing on the beach. Also you can enjoy the wonderful view to the sea from many our rooms. Our kitchen freshly prepares a good selection of foods on a daily basis. We make sure to offer a big variety to please the different tastes of our guest. We regret that we have not met your expectations with regard to the friendliness of our staff. Many of our guests emphasize especially the friendliness and helpfulness, which you can read here on Expedia. We always try to make the holidays of our guests as comfortable as possible. Our hotel offers a wide range of activities for all our clients, children and adults. Our adult guests have a choice of different activities like water aerobic, darts, etc during the day. Not far from the hotel there are shops, bars and restaurants. Every Wednesday and Sunday there is a local market where you find products made on the island. There is also a bus that runs on a regular basis , if clients would like to visit Jandia, where you can find more shops and bars. We would be delighted to welcome you again in our hotel. Kind regards, The management

Sehr geehrter Gast, Wir möchten uns bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke und Ihre Kritikpunkte über unser Hotel SBH Taro Beach mitzuteilen, denn nur so erfahren wir aus Sicht des Gastes, wo wir uns verbessern müssen. Es freut uns zu lesen, dass Ihnen die Lage unseres Hotels als auch die gastronomische Vielfalt gefallen hatte. Unsere Küchenchefs versuchen durch täglich wechselnde Produkte unser Buffet immer ausreichend Abwechslung anzubieten. Aufgrund der Tatsache, dass unser Hotel nicht neu ist, tun wir unser Bestes, um es durch gute Wartung, Pflege und Reinigung in perfekten Zustand zu behalten. Wir bedauern zutiefst, dass wir Ihren Erwartungen nicht entsprochen haben und Sie mit dem Zimmertyp nicht zufrieden waren. Sollten unsere Gäste mit dem zugewiesenen Zimmer nicht einverstanden sein, so sind wir stets darum bemüht – sofern es die Belegung zulässt – Alternativen anzubieten, die mehr den Vorstellungen des Gastes entsprechen. Für SBH ist gründliche Reinigung ein absolutes Muss. Wir möchten uns entschuldigen für das Nichterfüllen Ihrer Erwartungen. Wir haben Protokolle und Vorschriften, um die Hygiene und Sauberkeit in unseren Hotels zu garantieren. Natürlich werden wir Ihre Kommentar sofort überprüfen. Wir würden Sie gerne einladen unsere offizielle Webseite zu besuchen, auf der Sie Information über die verschieden Hotels der SBH Kette erhalten können. Trotz Ihrer negativen Erfahrungen hoffen wir sehr, dass Sie uns ein weiteres Mal Ihr Vertrauen schenken, um Sie von der Gesamtqualität unseres Hauses zu überzeugen. Mit freundlichen Grüssen, Die Direktion

Dear Client, Thank you very much for your review about our SBH Taro Beach. We are very happy we were able to fulfil your expectations. Customer satisfaction is very important to us therefore we treat our customers with lots of friendliness and are very helpful and professional towards them. All our clients enjoy the service of AI in our hotel, where the normal coffee is included. In order to offer a better flavour to our guests, they pay a small amount of 1€ to enjoy an exquisite coffee. We will consider all your comments to improve day by day and follow to meet our clients’ expectations. We would be delighted to welcome you back again in our hotel. Kind regards, The management

Sehr geehrter Gast, Herzlichen Dank dass Sie Ihre kostbare Zeit genutzt haben um Ihre persönlichen Erlebnisse und Erfahrungen mit anderen Urlaubern zu teilen. Es freut uns zu lesen, dass Sie sowohl mit der Hotellage, der Sauberkeit als auch mit dem gastronomischen Angebot zufrieden waren. Wir bedauern sehr, dass Sie mit der Freundlichkeit unserer Kollegen an der Rezeption nicht zufrieden waren. Wir geben uns die allergrösste Mühe im Umgang mit all unseren Gästen. Wir können Ihnen versichern, dass uns das Wohl unserer Kunden sehr wichtig ist. Wir hoffen Sie hatten eine angenehme Heimreise und würden uns sehr freuen, Sie bald wieder in unserem Hotel begrüssen zu dürfen. Mit freundlichen Grüssen, Die Direktion

Dear Jon, Thank you very much for have taken the time to share your feedback with us and potential customers. It is a big pleasure that you enjoy your holiday with us in our hotel SBH Taro Beach and that you appreciate our friendly and helpful staff, our great location with the direct access to the beach, the cleanliness and our big variety of food. As you have already mentioned above, if a customer is not absolutely happy with the room we allocated we are more then happy to show him different options and arrange a room change as soon as possible. We will keep on mind your comment regarding the noise from the bar or evening entertainment. We hope to host you again in the future. Kind regards, The Management

Sehr geehrter Gast, Vielen Dank, dass Sie sich die Mühe gemacht haben, Ihre Bewertung über unser SBH Taro Beach abzugeben. Es freut uns zu lesen, dass Ihnen die Nahe Strandlage unseres Hotels gefallen hatte. Viele unserer Gäste sind von der tollen Lage mit direktem Zugang zu dem kilometerlangen Sandstrand beeindruckt. In unmittelbarer Nähe des Hotels befinden sich paar Shops und Bars. Es gibt aber auch eine Bushaltestelle ganz in der Nähe, welche Verbindungen nach Jandia oder in die Haupstadt Puerto del Rosario hat, und mehr Einkaufsmöglichkeiten und Bars anbieten. Für SBH ist gründliche Reinigung ein absolutes Muss. Wir möchten uns entschuldigen für das Nichterfüllen Ihrer Erwartungen. Wir haben Protokolle und Vorschriften, um die Hygiene und Sauberkeit in unseren Hotels zu garantieren. Die Entstandhaltung unseres Hotels ist uns sehr wichtig. Unsere Techniker arbeiten täglich daran dies zu erarbeiten. Wir würden uns freuen, Sie wieder in unseren Hotel begrüssen zu dürfen. Mit freundlichen Grüssen, Die Direktion

Estimado Ramón, Gracias por dejar sus comentarios sobre nuestro hotel SBH Taro Beach. Lamentamos mucho de que no han disfrutado sus vacaciones en nuestro hotel. Nos sorprende saber que la comida no ha sido de su agrado. Pero queremos comunicarle de que muchos nuestros clientes aprecian la buena calidad que ofrecemos, así como la variedad de cocina internacional, nacional y regional. Nuestros clientes pueden tomar comida como también una variedad de bebidas, igual si son cócteles, refrescos, cafes etc. Nosotros ofrecemos a nuestros clientes la opción de tomar un café muy exquisito y eso es el único que tendrán que pagar pero solamente pagando un importe de 1€. Por otra parte estamos contentos de leer que le haya gustado la amabilidad de nuestro personal. Siempre intentamos de consentir a nuestros clientes para hacer su estancia lo mas agradable posible. Nos gustaría que visitara nuestra página oficial de SBH donde se puede obtener toda la información sobre los diferentes hoteles de nuestra cadena. Nos gustaría dar la bienvenida en una de nuestros hoteles. Saludos cordiales, La dirección