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Beoordelingen van Willow Tree Lodge

2.5 out of 5
Willow Tree Lodge
1015 S Harbor Boulevard, Fullerton, CA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 85 van 300 beoordelingen" "
Gastenscore: 8 - Goed. 78 van 300 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 300 beoordelingen" "
Gastenscore: 4 - Matig. 32 van 300 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 61 van 300 beoordelingen" "

6,8/10

Netheid

7,0/10

Personeel en service

7,2/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Tiburs

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not to the standars
1 nacht verbleven in maart 2024

10/10 – Uitstekend

sancho

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Edgardo

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Awfully
For the price i could of rented a better hotel, the room smell old and the blanket was old with cigarettes burn. One of the bath towel had a whole the size of a silver 50 cents coin maybe even bigger. I would never booked this place again 😪 even if it was my last resort
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

robert

Negatief: Netheid, staat van de accommodatie en faciliteiten
Hooker in the room next to mine, rooms are gross and smell like cigarettes.
1 nacht verbleven in november 2023
Reactie van WTL op 25 nov 2023
Not only is it rude to assume such a thing, but we don't tolerate that here (hookers). Whether your accusations are true or not, if you had an issue with your neighbor being too loud you should have notified the front desk immediately and the situation would have been handled right away. As for the room smelling of cigarettes, when you request non smoking we do our best to accommodate but it is not guaranteed since we have a limited number of non smoking rooms. You were told before you checked in that we had no non smoking rooms left and you choose to keep the reservation and you signed your reservation sheet confirming that you were notified. Once you entered your room, if you then realized it was to strong for you, again, you should have notified the front desk and we could have either tried a different room or given you a full refund. We have someone in the office 24hrs a day to assist our guest no matter what time it is. How can we help you If you don't tell us that something is bothering you?We are truly sorry for your unpleasant stay and hope that maybe you'll book with us in the future and give us another chance.

10/10 – Uitstekend

Cesar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We like coming here every month it's a great place to get away. And I'll keep coming back on any given day
1 nacht verbleven in oktober 2023
Reactie van Lynn op 25 nov 2023
Thank you very much for the nice review. We are glad to hear that you enjoyed your stay here with us. We appreciate your business and look forward to seeing you again next time.

6/10 – Redelijk

Paul

Positief: Netheid, personeel en service en comfort kamer
Could do with some TLC
Dated motel in need of refurbishment. some repairs need to be caught up with but nothing was dangerous. Traffic noise was noticeable. I would use again in preference to expensive hotels/motels
4 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Rudy

Reisde met partner
Negatief: Personeel en service, voorzieningen
The room wasn’t ready and the gentleman wanted me to wait an additional 45 minutes to get a room clean . This was an hour after check-in time. I needed a room so he gave me another at a higher price. The gentleman was very rude about it all.
1 nacht verbleven in augustus 2023

8/10 – Goed

Tannia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2023

6/10 – Redelijk

Yovani

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023

8/10 – Goed

Vladi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023

8/10 – Goed

Amy

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was fine mr he gentleman was very helpful at the front desk
1 nacht verbleven in april 2023

2/10 – Ontzettend slecht

Darlene

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Mike

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect stay
2 nachten verbleven in februari 2023
Reactie van WTL op 1 mrt 2023
Thank you so much. Glad you enjoyed your stay with us. We hope to see you again soon.

10/10 – Uitstekend

Mike

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in november 2022
Reactie van WTL op 29 dec 2022
We apologize for the late response, but we would like to thank you for taking the time to leave us such a nice review. We are glad you enjoyed your stay and we look forward to seeing you next time.

6/10 – Redelijk

Nicole

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The manager was very nice at check in. The property is quiet and the room was very nice. Was left alone the whole time. Great place. Only complaint was I had a man approach me outside and made me uncomfortable I went in too speak too the manager and he yelled, screamed and pointed his finger at me upset at me for the situation it was weird. Other then that it wasn’t a bad location
6 nachten verbleven in oktober 2022

10/10 – Uitstekend

Ruth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very clean and had good, close parking. They had some welding and renovation going on but kept it very quiet. Neighbors were peaceful despite the hotel being next to a strange housing area.
1 nacht verbleven in oktober 2022
Reactie van WTL op 14 okt 2022
Thank you for the review. We are glad that the new renovations did not bother you. We hope to see you again when they are completed.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The stay was good. I like the employees, they are always very nice
1 nacht verbleven in september 2022
Reactie van Lynn op 26 sep 2022
Well to whomever this is, I would like to say Thank You for the nice review. Glad to see that your stays here with us are good ones. Please dont hesitate to stop by anytime. Ill always have a room ready for you. : )

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022
Reactie van Lynn op 12 sep 2022
Thank you for the review. It was good to see you again and we hope to see you again soon.

10/10 – Uitstekend

Tim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
Great people, quiet at night. Close to everything.
1 nacht verbleven in september 2022
Reactie van Lynn op 12 sep 2022
Thank you for taking the time to leave us a review. We are glad to see that you enjoyed your stay with us.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Needs improvement.
This hotel is so old and dirty. There was a used face towel left in the freezer and a used soap in a soap dish in the shower room. Comforter is dirty carpet is smelly. They dis not even have fitted sheet for the bed they used flat sheet instead. So if you want to get sick. Stay in this hotel. So unsanitary. I wonder if housekeeper even clean after guest check out.
Dirty
I wonder why theres a face towel here
Theres a used soap when we arrived so evidently housekeeper dont clean
Looks like never been washed
2 nachten verbleven in augustus 2022
Reactie van WTL op 10 okt 2022
Sorry that you did not have a good experiance with us. Once you checked in and noticed the room wasnt serviced by housekeeping you should contact the front desk right away so they can give you another room. If we do not know that we made the mistake of giving you a room that wasnt ready yet than we can not correct it.So always contact front desk immediately when you have any issue.Again sorry for any inconvience this caused.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I was very pleased with the stay at Willow Tree Lodge. I'll be booking a room there in a couple of weeks. Friendly atmosphere.
1 nacht verbleven in juli 2022
Reactie van WTL op 25 aug 2022
I apologize for the delayed reply, but all of us here at Willow Tree Lodge would like to thank you for taking the time to leave us a review. We are very happy that you enjoyed your stay here with us. If there is anything you ever need while staying with us please never hesitate to let us know.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
met expectations
It was cleaner than I thought. The air conditioner was extremely loud and I could hear the people upstairs walking around. I had what appears to be a partially "upgraded" room- vinyl flooring and the trim was newer and not sticking. The bathroom light was missing a fixture as well. Overall, it was good for the price
2 nachten verbleven in juni 2022

10/10 – Uitstekend

Yvette

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet and comfortable.
1 nacht verbleven in mei 2022

10/10 – Uitstekend

Yvette

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience. I will return when I am in the area.
1 nacht verbleven in mei 2022

6/10 – Redelijk

Karyn

Negatief: Personeel en service
Under renovation at time of my visit
1 nacht verbleven in april 2022

4/10 – Matig

Gregory

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property is very old with no amenities; ice costs a quarter; very inconvenient. No coffee maker. Rooms are clean but very old; cockroaches in room. TV is super old school; no guide. The property is in a good location near many support services; however, it is clearly out of date compared to neighboring properties. The owner recently resurfaced and restriped the parking lot. The pool has not been open for a few weeks, due to maintenance. The neighborhood is sketchy. If you are going to stay near Disneyland, pick a place on harbor or Katella; its way less risk for the same price point.
1 nacht verbleven in maart 2022

10/10 – Uitstekend

monique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cameras , and close parking to rooms and close to disney land
2 nachten verbleven in maart 2022

10/10 – Uitstekend

Rouben

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Miguel

1 nacht verbleven in maart 2022

10/10 – Uitstekend

Mike

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van Reception op 3 mrt 2022
Thank you for the great rating! We hope you enjoyed your stay and hope you can lodge with us again. Cheers! - Willow Tree Lodge

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very nice. The area was perfect and they were were cheaper than any other
2 nachten verbleven in januari 2022
Reactie van Reception op 3 mrt 2022
Thank you for the great rating! We hope you enjoyed your stay with us and hope to see you again in the future. Cheers! - Willow Tree Lodge

8/10 – Goed

Ralph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed was hard as. A Rock
1 nacht verbleven in december 2021

6/10 – Redelijk

Chris

1 nacht verbleven in november 2021

10/10 – Uitstekend

Rubicela

1 nacht verbleven in november 2021

6/10 – Redelijk

Ray

Positief: Netheid, comfort kamer
Room was clean. Toilet will stop and start running it needs to be repaired.
1 nacht verbleven in november 2021

10/10 – Uitstekend

Logan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love the Willow Tree Lodge! Always a fun and clean experience!
1 nacht verbleven in oktober 2021
Reactie van Willow Tree Lodge op 13 nov 2021
Thank You for such a nice review. We are really glad to hear that you enjoy your visits with us. We look forward to seeing you again the next time. ;)

10/10 – Uitstekend

Logan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved how quiet and close to 2J's it was!
1 nacht verbleven in september 2021
Reactie van Willow Tree Lodge op 20 okt 2021
Thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very happy
The desk clerk was amazing, Devon was so friendly helpful and efficient. He really made us feel welcome. Thanks for a great experience
1 nacht verbleven in augustus 2021
Reactie van Willow Tree Lodge op 2 sep 2021
We appreciate you for taking the time to leave your review. We are glad to hear that you had a good stay here with us and we look forward to seeing you again soon.

8/10 – Goed

HEATHER

Positief: Personeel en service
Good for the price
It’s an older place. Which we expected. Price was good. Bed & towels were clean. But the shower wasn’t very clean or the bathroom wall and door.
1 nacht verbleven in augustus 2021
Reactie van Willow Tree Lodge op 2 sep 2021
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

8/10 – Goed

Tim

Positief: Personeel en service, comfort kamer
2 nachten verbleven in augustus 2021
Reactie van Willow Tree Lodge op 27 aug 2021
Thank You for your review. We are glad you enjoyed your stay and look forward to seeing you next time.

6/10 – Redelijk

ANTHONY

Ok place to sleep
Room was run down. Walls were dusty. Blanket had burn holes. Staff turned over the room daily. Front desk guy was friendly.
3 nachten verbleven in augustus 2021
Reactie van Willow Tree Lodge op 2 sep 2021
We appreciate you for taking the time to leave your review. Thank you for bringing these issues to our attention. We will do our best to make sure that it is taken care of right away and we look forward to seeing you again soon.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Slum lords is about the best way to describe this substandard unit, rude militant arrogant management. I booked and paid for two nights, was forced to pay $10. for remote that they wanted to issued to me at office. I told told them I wasn’t even going to use it. If I didn’t pay deposit they wouldn’t issue me my room key. The only reason I only stayed 1 out of two nights is, room was already paid for (without ever seeing the room), it was nearly midnight when I arrived and no where else to go to at that time of night. Still trying to get money back for both nights. Side note: I’m 5’11” tall and the shower head was below the side of my face. Didn’t even use their shower and turned key and remote back to management the following morning and lady manager almost didn’t give me my deposit back to me just out of spite because I told them their room was substandard (nasty) and I wanted my money back which they declined to do. I’ll be making a claim to my credit card company regarding this business that should really be investigated by the health and fire department. What a slum!
1 nacht verbleven in juli 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid
Our need was just an overnight stay for a baseball tournament. The check-in process was a bit long but that wasn't a big deal. The carpet was stained and there was some type of shavings on the toilet seat cover and on the side of the toilet. The fridge was also in desperate need of a defrost. Functional.
1 nacht verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The place seems good eventhough Expedia gave me one price it was changed to higher but not much. That was the only thing I had an issue but since the front desk gentleman has been nice I let it go. Overall for the price is better than the Travelodge on Euclid and Baker.
1 nacht verbleven in juli 2021

4/10 – Matig

Peng

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Comfort kamer
Negatief: Netheid, personeel en service
Worst Management
The middle Eastern man working the front desk in the mornings is very rude, disrespectful, judgmental, and racist. I had booked my reservation online and upon my check-in he refused to allow me to stay. He took my ID and treated me like scum. What a terrible experience.
1 nacht verbleven in juni 2021

8/10 – Goed

Karina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021

6/10 – Redelijk

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2021