2/10 – Ontzettend slecht
Glenda
Reisde met partner
6 mei 2026
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a very disappointing experience at this Extended Stay America in Gainesville. I booked a one-night stay for a king-size room through Expedia, but the stay did not match what I reserved or paid for.
We arrived late at around 11 PM, and instead of a normal check-in process, we had to call someone to come to the office just to get our room keys. Right from the start, it felt inconvenient and unorganized. When I specifically asked the clerk to confirm that we were getting the king-size room I had booked, I was told that this hotel doesn’t even have king rooms at all. That was shocking and frustrating, especially after a long day of travel.
Since it was late and we were exhausted, we accepted a queen room, but it only got worse from there. The room was on the third floor right next to the highway, and the noise was constant. It was so loud that I barely slept the entire night. On top of that, the bed was uncomfortable, making it even harder to rest.
The next morning, when we checked out, we explained the situation to the clerk—that we didn’t receive the room we paid for and that we were charged a higher rate than what a queen room should cost. While he did apologize, nothing was done to resolve the issue or compensate for the inconvenience.
Overall, this stay was frustrating from start to finish. Between the incorrect booking, poor communication, noise, and lack of resolution, I would not recommend staying here.
Glenda
1 nacht verbleven in april 2026
