Standaard kamer, 1 kingsize bed, niet-roken, koelkast en magnetron (with Sofabed) | Een bureau, een strijkplank/strijkijzer, gratis kabelinternet

Beoordelingen van Best Western Gallup West

2.5 out of 5
Best Western Gallup West
111 Twin Buttes Road, Gallup, NM

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 545 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 276 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 45 van 1000 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Angie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were helpful and kind. They made sure you knew they were available if you needed anything.
1 nacht verbleven in mei 2024

8/10 – Goed

Beverly

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Our check in person had no personality. I asked for a receipt at check out and was told Expedia would supply it. That was 5 days ago, no receipt for anyone.
1 nacht verbleven in mei 2024
Reactie van Manager op 21 mei 2024
Hello Beverly,We appreciate your feedback and apologize for any inconvenience you experienced. Please feel free to contact our management at your earliest convenience regarding the receipt request. Your input helps us enhance our services for all guests. Thank you for sharing your thoughts with us.

10/10 – Uitstekend

Patrocinio

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel !
1 nacht verbleven in mei 2024
Reactie van Manager op 20 mei 2024
Hello Patrocinio,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. If you have any further comments or suggestions, please do not hesitate to get in touch with our management team. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Cynthia, WILDOMAR

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Individuals not staying at hotel and hanging out in parking lot. Area issue.
1 nacht verbleven in mei 2024
Reactie van Manager op 21 mei 2024
Hello Cynthia,We appreciate you bringing this to our attention and take the security and comfort of our guests seriously. We recommend contacting local authorities for any disturbances in the vicinity. Thank you for sharing your feedback with us.

4/10 – Matig

Douglas

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hair dryer didn't work in the room; room door was warped; fitness center was out of disinfectant wipes and water cups; people were drinking and congregating just outside the hotel; fitness TV didn't work properly.
1 nacht verbleven in mei 2024
Reactie van Manager op 21 mei 2024
Hello Douglas, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues to improve our services. Rest assured, we strive to provide a comfortable and enjoyable stay for all our guests.

6/10 – Redelijk

Vanessa

Negatief: Personeel en service
Just noise with other tenants
1 nacht verbleven in mei 2024
Reactie van Manager op 21 mei 2024
Hello Vanessa,We apologize for any inconvenience you experienced. Guest feedback is instrumental in our ongoing efforts to improve our services. Should you encounter any disturbances in the future, please don't hesitate to notify the front desk immediately. Your comfort and satisfaction are our top priorities.

10/10 – Uitstekend

Cathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Manager op 19 mei 2024
Hello Cathy,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 – Uitstekend

Philip J

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great.
1 nacht verbleven in mei 2024
Reactie van Manager op 17 mei 2024
Hello Philip J,We are pleased to hear that you had an overall enjoyable experience during your stay with us. Thank you for taking the time to share your feedback. We hope to welcome you back in the future for another great stay.

8/10 – Goed

Michael, San Marino

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Noisy
1 nacht verbleven in mei 2024
Reactie van Manager op 15 mei 2024
Hello Michael, We're sorry to hear about your experience with noise during your stay. We recommend reaching out to the hotel management directly to address any concerns for future visits. Your feedback is important to us for improving our guests' experience.

10/10 – Uitstekend

Sergio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay.
2 nachten verbleven in mei 2024
Reactie van Manager op 14 mei 2024
Hello Sergio,We are thrilled to hear that you enjoyed your time at our hotel. Your kind words mean a lot to us. We appreciate your feedback and hope to welcome you back in the future.

10/10 – Uitstekend

Amirul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice staff. Clean rooms and bathroom. Some wind noise (draft thru AC vents)on a windy day.
1 nacht verbleven in mei 2024
Reactie van Manager op 11 mei 2024
Hello Amirul,We appreciate your kind words about our staff and cleanliness. We apologize for any inconvenience caused by the wind noise; we will address this for future guests' comfort. We hope you had an overall pleasant stay and look forward to welcoming you back.

10/10 – Uitstekend

Rosemarie

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice Hotel for the Location
2 nachten verbleven in mei 2024
Reactie van Manager op 11 mei 2024
Hello Rosemarie,We appreciate your feedback on our hotel's location. Hopefully, you had a chance to explore the area and make the most of your stay. Should you have any more comments or suggestions, please don't hesitate to reach out.

10/10 – Uitstekend

Paula

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great night stay
1 nacht verbleven in mei 2024
Reactie van Manager op 10 mei 2024
Hello Paula,We appreciate your positive feedback on your recent stay with us. Should you have any more comments or suggestions, feel free to reach out. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 – Uitstekend

Enrico

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gutes Hotel für einen Stopp.
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Enrico,Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und schätzen Ihr Feedback sehr. Zögern Sie nicht, uns bei zukünftigen Fragen oder Anliegen zu kontaktieren.

10/10 – Uitstekend

Virginia, Riverside

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So clean with very friendly staff. Great work out roo.
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Virginia,We are delighted to hear that you found our hotel clean and our staff friendly. It's wonderful that you enjoyed our workout facilities. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

8/10 – Goed

Sandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly like the location away from any loiterers. Clean rooms and decent breakfast. Noticed they had a vehicle charging station. Would stay there again!
1 nacht verbleven in mei 2024
Reactie van Manager op 6 mei 2024
Hello Sandra,We truly appreciate your positive feedback on our friendly staff, clean rooms, and convenient location. Our vehicle charging station is indeed a popular feature with our guests. We look forward to welcoming you back on your next visit.

10/10 – Uitstekend

Darla, Ada

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful!
1 nacht verbleven in mei 2024
Reactie van Manager op 6 mei 2024
Hello Darla,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 – Uitstekend

Susan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is beautiful. We had a nice time for being there only one evening. The staff are extremely helpful and so polite. The hotel is exceptionally clean. I would definitely recommend. If I ever return to Gallup I will most likely stay here.
1 nacht verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Susan,We are delighted to hear that you enjoyed your stay with us, and that our staff's hospitality and the cleanliness of our hotel met your expectations. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back should your travels bring you to Gallup again.

10/10 – Uitstekend

Peggy

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great being on the first floor having a medium size dog and easy access taking them out for a walk. The room was nice and clean.
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello Peggy,We are delighted to hear that you enjoyed your stay on the first floor with your furry companion and found the room to be clean and comfortable. Your feedback is greatly appreciated!

8/10 – Goed

rolando

1 nacht verbleven in april 2024
Reactie van Manager op 21 mei 2024
Hello rolando,We're delighted to hear you had a pleasant stay with us! If you have any further details to share about your experience, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable visit!

2/10 – Ontzettend slecht

ROBERT

1 nacht verbleven in april 2024
Reactie van Manager op 21 mei 2024
Hello ROBERT, We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We look forward to the opportunity to make things right for you.

10/10 – Uitstekend

Bonnie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean quiet
1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Bonnie,We appreciate your feedback on your positive experience with us. Providing a tranquil environment for our guests is a top priority. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 – Uitstekend

Cynthia

2 nachten verbleven in april 2024
Reactie van Manager op 21 mei 2024
Hello Cynthia,We're elated to hear you had an exceptional stay with us! Looking forward to welcoming you back for more memorable experiences in the future.

10/10 – Uitstekend

James

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in, friendly front desk staff, clean room nice size with all of the expected amenity’s. I loved the built in bathroom night light.
1 nacht verbleven in april 2024
Reactie van Manager op 30 apr 2024
Hello James,We are pleased to hear that you enjoyed our smooth check-in process, friendly staff, and clean, well-appointed room. The bathroom night light is indeed a convenient touch. We appreciate your positive feedback and hope to welcome you back for another excellent experience in the future.

6/10 – Redelijk

Fanny

Reisde met partner
It was a nice and modern room. It was clean. They had a great continental breakfast. However, we had a room on the first floor and the person above us sounded like they were moving furniture all night. The room next to us was blasting the tv. They have very thin walls and we couldn’t sleep very well. Otherwise, it was a fine experience.
1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Fanny, Thank you for sharing your feedback with us. We are delighted that you enjoyed our modern room and our great continental breakfast. We appreciate your comments regarding noise disturbances and apologize for any inconvenience caused. Our team is always here to assist guests with any concerns for a more comfortable stay.

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello Patricia,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 – Goed

Yvonne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean.
Reactie van Manager op 30 apr 2024
Hello Yvonne,We strive for cleanliness and are delighted to hear you found our hotel in top condition. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

10/10 – Uitstekend

Cherrie, Parrish

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff!
1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello Cherrie,We are pleased to hear that you found our staff to be exceptional during your stay! Your kind words are truly appreciated, and we hope to welcome you back in the future for another enjoyable experience at our hotel.

6/10 – Redelijk

Gisele

Reisde met familie
The front desk can be nicer I check in around 8pm and I left at 3 am I ask if they will have any fresh coffee the lady said I will make a note so you will have a fresh coffee at 3 am. Before leaving I ask if they make coffee and the guy said no and have a great day! 😳
1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello Gisele,Thank you for sharing your feedback with us. We appreciate you bringing this to our attention, as we continually strive to improve our guest experience. Please do not hesitate to reach out to our management team to discuss your stay further. We value your input and hope to welcome you back for a better experience in the future.

10/10 – Uitstekend

Dakota

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely comfortable stay, gym was night, sleep was nice, staff was nice.
1 nacht verbleven in april 2024
Reactie van Manager op 28 apr 2024
Hello Dakota,We are glad to hear that you had a comfortable stay and enjoyed our amenities like the gym. Our team always strives to provide excellent service to all our guests. Should you have any feedback or need further assistance, please don't hesitate to reach out to our management.

8/10 – Goed

James

1 nacht verbleven in april 2024
Reactie van Manager op 19 mei 2024
Hello James,We're thrilled to hear you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to hosting you again soon for another wonderful experience.

8/10 – Goed

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pretty good for the area
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Brian,We appreciate your feedback and are glad to hear you found our hotel suitable for your needs. If there's anything we can do better next time, please don't hesitate to let us know. Your satisfaction is our priority.

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean property, feels new!
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Andrew,We are delighted to hear that you found our property to be clean and well-maintained during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 – Uitstekend

Laura

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Laura,We are pleased to hear that you found our staff to be exceptional during your stay. We strive to provide top-notch service to all our guests and appreciate your positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly.

10/10 – Uitstekend

Bonifacio

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Safe and convenient
1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Bonifacio,We appreciate your feedback and are pleased to hear you found our hotel safe and convenient. Guest satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 – Goed

Janette

1 nacht verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello Janette, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 – Uitstekend

Jeremy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was able to sleep like a baby
1 nacht verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello Jeremy,We are delighted to hear that you enjoyed a restful night's sleep during your stay with us. Our team strives to provide a comfortable environment for all our guests. Should your travels bring you back to the area, we look forward to welcoming you again for another relaxing stay.

10/10 – Uitstekend

verna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There wasn't anything I didn't like. All was good.
1 nacht verbleven in maart 2024
Reactie van Manager op 19 apr 2024
Hello verna,We are pleased to hear you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Christie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and pleasant and quiet.
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Christie,We are delighted to hear that you found our hotel to be nice, pleasant, and quiet. Your comfort is important to us, and we appreciate your positive feedback. If you have any more comments or suggestions, please feel free to contact us.

8/10 – Goed

Kathleen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great for a nite or 2. Very clean, check in went smooth, desk person Pamela was very nice and helpful. Amenities are up to date, nice size fridge. Beds and pillows are comfortable. This is a very good value. I would come back. Writing this before bed, don’t know about comp breakfast.
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Kathleen,We're delighted you had a smooth check-in experience and found our hotel clean and our amenities up-to-date. We're glad Pamela provided nice service. We appreciate your feedback and hope to welcome you back soon. Thank you for sharing your experience with us.

6/10 – Redelijk

Diana

Zakenreiziger
Positief: Netheid, personeel en service
soundproofing is poor- at midnight when other guests above me got up or used the bathroom was loud enough to awaken me from sleep older hotel with some cracks in the tub, but was clean and well outfitted in the room
1 nacht verbleven in april 2024
Reactie van Manager op 14 apr 2024
Hello Diana,We appreciate your detailed feedback regarding your recent stay. Your comments will be shared with our team for further evaluation. It is great to hear that you found the room clean and well-equipped. We strive to provide a comfortable experience for all our guests. Thank you for bringing your concerns to our attention, and we hope to welcome you back in the future.

4/10 – Matig

William

Negatief: Staat van de accommodatie en faciliteiten
Poor guest parking. Only a Taco Bell restaurant within a mile. Other restaurants are reportedly 4 miles away. Mix-up with Expedia for 2 queen beds vs a king bed. Desk refused to change without an up charge. Expedia reported the two were the same price. It may well have been my fault. Not fixing it is on Best Western.
1 nacht verbleven in april 2024
Reactie van Manager op 16 apr 2024
Hello William,We appreciate your feedback regarding the parking situation and nearby dining options. We recommend checking directly with the hotel regarding room preferences in the future. Our team strives to accommodate special requests whenever possible. Thank you for staying with us.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place with comfortable beds.
1 nacht verbleven in april 2024
Reactie van Manager op 14 apr 2024
Hello Christina,We're pleased to hear you found our beds comfortable during your stay. Your feedback is appreciated.

10/10 – Uitstekend

George, Winlsow

Zakenreiziger
Positief: Netheid, voorzieningen
Great manager
1 nacht verbleven in april 2024
Reactie van Manager op 13 apr 2024
Hello George,We appreciate your positive feedback about our manager! If you have any further comments or suggestions, feel free to reach out to our management team. Thank you for staying with us!

6/10 – Redelijk

Stephen

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Manager op 10 apr 2024
Hello Stephen,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us with any specific feedback from your stay so we can address it promptly. Hope to welcome you back for an improved stay in the future.

6/10 – Redelijk

Tita

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
The female staff when we checked in has no good customer service. When we initially turned on the water we were surprised as the color was light brown & had to wait until it turned clear. When I informed the staff upon checked out about the water color, she was telling me that there was as repair of the pipe nearby & they were not even informed about. She was defensive & not even apologizing to their customer.
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Tita, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention, as guest satisfaction is a top priority. Your comments have been noted and will be shared with the appropriate team for review and improvement. Rest assured that we take all feedback seriously to enhance our services for future guests.

8/10 – Goed

Mark, VALDERS

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great. But the heating was dated and hard to regulate.
1 nacht verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello Mark,We appreciate your feedback regarding the heating system and will pass it along to our maintenance team for further evaluation and improvement. Your comments help us enhance our guests' experience.

8/10 – Goed

Karl

1 nacht verbleven in april 2024
Reactie van Manager op 26 apr 2024
Hello Karl,We are delighted to hear that you enjoyed your stay with us! Please feel free to reach out to us directly with any further feedback you may have. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Colleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fair price, clean rooms, nice hot breakfast excellent staff.
1 nacht verbleven in maart 2024
Reactie van Manager op 9 apr 2024
Hello Colleen,We appreciate your positive feedback on our fair pricing, clean rooms, delicious hot breakfast, and excellent staff. Should you have any further comments or suggestions, please feel free to contact our management team.

10/10 – Uitstekend

Lisa, Los Angeles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Swift check in & great breakfast options!
1 nacht verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Hello Lisa,We're stoked to hear that you enjoyed our efficient check-in process and breakfast offerings. Our team strives to provide a seamless experience for all our guests. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to our management team.