Zitruimte lobby

Beoordelingen van Hotel El Rancho

3 out of 5
Hotel El Rancho
1000 E. Hwy 66, Gallup, NM

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 1070 van 1502 beoordelingen" "
Gastenscore: 8 - Goed. 285 van 1502 beoordelingen" "
Gastenscore: 6 - Redelijk. 91 van 1502 beoordelingen" "
Gastenscore: 4 - Matig. 30 van 1502 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1502 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rob

Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in november 2023
Reactie van Front Desk op 20 dec 2023
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at the El Rancho Hotel. We hope you'll visit us again soon.

10/10 – Uitstekend

Willem, Alkmaar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Historic hotel on route 66. Inside and outside the atmosphere of the fifties and sixties. Restaurant really good.
1 nacht verbleven in september 2023
Reactie van Front Desk op 21 sep 2023
Thank you for choosing us for your traveling needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to our historic hotel in the near future.

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I stopped here for one night, regretted not booking two. Beautiful room, great shower and the overall atmosphere of the hotel is great.
1 nacht verbleven in oktober 2022
Reactie van Guest Experience Manager op 10 okt 2022
Thank you for your recent stay, We appreciate your feedback! We hope to see you again soon

10/10 – Uitstekend

Tessa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van FD op 31 jan 2022
Thank you

8/10 – Goed

Corie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cool experience, tiny bathroom
Non welcoming lady at the check-in. She didn't even say hi. Cool experience and history at the hotel. Clean room. Tiny bathroom. Terrible wifi. Cool bar with excellent bartender, but it closes way too early.
1 nacht verbleven in september 2021
Reactie van JB op 19 sep 2021
Thank you for your feedback...we will share your response with the appropriate staff and make sure to address your issues. Have a good day!

10/10 – Uitstekend

Robert, The Woodlands

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Unique western themed hotel,with wonderful decor. Hotel staff excellent. Was not sure how quiet it would be as our room faced the main foyer- it was totally quiet. Room was very compact but not uncomfortably so. They have a restaurant and a lively bar. The restaurant food was very good once we got it; but the kitchen was painfully slow for both dinner and breakfast - 40 minutes from seating to receipt of food in a nearly empty restaurant.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 21 mei 2024
Thank you for taking the time to provide valuable feedback about our restaurant. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us at El Rancho Hotel to discuss your experience further. Again Thank you so much and enjoy your day :)

10/10 – Uitstekend

Jim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely my favorite hotel here we go through Gallup, New Mexico. This is your stop great atmosphere.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 20 mei 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

6/10 – Redelijk

sharon

Positief: Netheid, personeel en service
I was not happy that there was no television service as I wanted to watch the Hockey Play-offs. This would influence my next choice of hotel.
2 nachten verbleven in mei 2024
Reactie van Front Desk op 21 mei 2024
We're so sorry to hear hat your experience did not meet out standards. We value our guests feedback and work hard to ensure that similar issues do not occur in the future. We hope you'll reach out to The El Rancho Hotel to discuss your experience in more detail.

10/10 – Uitstekend

Yongtong

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stylish, clean, friendly.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 17 mei 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back to again soon.

10/10 – Uitstekend

Lane, Moab

Reisde met partner
Positief: Netheid, personeel en service
Our Ronald Reagan suite, for the money really needed a new tub. It looked like they tried to spray paint the enamel tub and half of it fell off making the tub/shower look very dirty. I didn't want to evan stand in it to shower. What made it worse, its a jet tub which i was locking forward to after a 7 hour drive
1 nacht verbleven in mei 2024
Reactie van Front Desk op 17 mei 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our Hotel to your liking. We regret that your experience did not meet your expectations and have shared your feedback with our team.

10/10 – Uitstekend

CAROL

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Lovely historical place on Route 66
1 nacht verbleven in mei 2024
Reactie van Front Desk op 17 mei 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased tp hear you found our hotel to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Mike

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very well maintained older hotel
1 nacht verbleven in mei 2024
Reactie van Front Desk op 16 mei 2024
Thank you for providing feedback on your recent experience at the El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Randy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Front desk op 15 mei 2024
Thank you for choosing us for your traveling needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The El Rancho in the near future.

10/10 – Uitstekend

Ian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great old style hotel with plenty of interesting movie memorabilia, decent bar and restaurant.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 15 mei 2024
Thank you for choosing us for your hospitality needs. We're glad to hear that you were satisfied with your experience. We look forward to welcoming you back to the El Rancho Hotel in the near future.

10/10 – Uitstekend

Emma

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel in town!! Great atmosphere. Small but comfortable rooms and friendly staff. Highly recommend.
1 nacht verbleven in mei 2024
Reactie van Front desk op 14 mei 2024
Thank you Emma! For sharing a review of your recent experience. Our team here at The El Rancho Hotel is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 – Uitstekend

Julian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front desk op 13 mei 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. Our team is so glad to hear that you enjoyed your stay. We look forward to seeing you again soon

10/10 – Uitstekend

Valer

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well worth my one night that I spend with them. Happy to use their services again.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 12 mei 2024
Thank you for sharing a review of your recent experience. Our team here at the El Rancho Hotel is committed to providing high-quality service, and we're thrilled to hear that we made a good impression on you. We hoe you'll visit us again soon!

10/10 – Uitstekend

adrian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, iconic property rich with history, comfortable room, reasonable price. Thoroughly recommended. A special thank you to the lady on reception who couldn’t have been more helpful.
1 nacht verbleven in mei 2024
Reactie van Front Desk op 9 mei 2024
Thank you for sharing a review of your recent experience. Our team here at El Rancho Hotel is committed to providing high-quality customers service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us very soon.

10/10 – Uitstekend

Rockford

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful environment, full of historical and unique memories from the days of old. I only wish i new they had the John Wayne suite ♡
1 nacht verbleven in mei 2024
Reactie van Front Desk op 9 mei 2024
Thank you very much for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our historical hotel to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Juliana

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great movie memorabilia and decor! Restaurant food was very yummy. Friendly staff!
1 nacht verbleven in mei 2024
Reactie van Front Desk op 8 mei 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our Staff and our restaurant to your liking. We are committed to providing high-quality customer service. We also look forward to welcoming you back again soon. Enjoy your day :)

10/10 – Uitstekend

Catherine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We're so glad we finally had a chance to stay at El Rancho Hotel in Gallup. As old movie fans (the movies *and* us) it was a delightful stay. Good restaurant, too! We will be back.
1 nacht verbleven in april 2024
Reactie van Front Desk op 8 mei 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our restaurant and old western style designs. We look forward to welcoming you back again soon.

8/10 – Goed

jeff

Positief: Personeel en service, staat van de accommodatie en faciliteiten
We showed up hours late and our room was still not ready or clean....good news is young lady at front desk was very quick to find us another room
1 nacht verbleven in mei 2024
Reactie van Front Desk op 8 mei 2024
Thank you for leaving a review of your recent experience at The El Rancho Hotel, we are glad to know your issue was resolved in a timely manner. We value all guests and customers so we thank you for your valuable feedback. We look forward to welcoming you back again soon! (:

10/10 – Uitstekend

Deborah, OAK RIDGE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved this hotel. It exceeded our expectations. My husband and I stayed 1 night and had dinner and drinks. Steaks were exceptional, and they had a nice outside patio to sit and drink as well as a lounge. The gift shop had some beautiful jewelry and gifts. The room is small but very clean and comfortable. Want to stay again when we travel that direction in the future.
1 nacht verbleven in april 2024
Reactie van Front Desk op 6 mei 2024
Thank you for talking taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our Restaurant, patio, and gift shop to your liking. We look forward to welcoming you back again soon. Have a Great day.

2/10 – Ontzettend slecht

Edward

Reisde met partner
A/c didn’t work.. says mini fridge and had none.. looks good but this place was a BIG disappointment for what you pay…
1 nacht verbleven in mei 2024
Reactie van Front Desk op 3 mei 2024
Thank you for taking the time to provide valuable feedback about our A/C. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us at El Rancho Hotel to discuss your experience further.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Front Desk op 6 mei 2024
Thank you very much for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found everything to liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

joe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice Very clean
1 nacht verbleven in mei 2024
Reactie van Front Desk op 3 mei 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is truly a hidden gem. I definitely have it on my list when I return back to New Mexico. From the history to the wonderful accommodating staff, we had an awesome stay. Thank you!
1 nacht verbleven in april 2024
Reactie van Front Desk op 2 mei 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

8/10 – Goed

joy

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very interesting quick stop Food was goodies…room we had adorable
1 nacht verbleven in april 2024
Reactie van Front Desk op 2 mei 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can't go wrong with the ribs. Our BBQ sauce is mouthwaterly good, isn't it? Next time, maybe give the BBQ chicken a try. See you soon again.

10/10 – Uitstekend

Beth

1 nacht verbleven in april 2024
Reactie van Front Desk op 21 mei 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel. We are so pleased to hear you found our Hotel to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Melanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very unique and historic property! We really enjoyed walking around inside and getting a glimpse of the past! Amazing fireplace in the lobby!
1 nacht verbleven in maart 2024
Reactie van Front Desk op 29 apr 2024
Thank you for taking a moment to share your experience at El Rancho Hotel . We are so pleased to hear you found our fireplace to your liking. We look forward to welcoming you back soon again.

8/10 – Goed

J.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet, nice restaurant within,
1 nacht verbleven in april 2024
Reactie van Front Desk op 29 apr 2024
Thank you for taking the time to share your experience at El Rancho Hotel is committed to providing high-quality service to all our guests . We hope you see you soon.

10/10 – Uitstekend

Frank

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
we had fun and a good meal.
1 nacht verbleven in april 2024
Reactie van Front Desk op 29 apr 2024
Thank you for the great view! We strongly believe that fresh, high-quality ingredients make all the difference, and we agree that you can't go wrong with the ribs. Our BBQ sauce is mouth watery good, isn't it? Next time, maybe give the BBQ chicken a try. See you soon again.

10/10 – Uitstekend

Grant

1 nacht verbleven in april 2024
Reactie van Front Desk op 17 mei 2024
Thank you for taking a moment to share your experience at The El Rancho Hotel to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Beth

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff!
1 nacht verbleven in april 2024
Reactie van Front desk op 26 apr 2024
Thank you for sharing a review of your recent experience at The El Rancho Hotel is committed to providing high quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon.

10/10 – Uitstekend

Helena

1 nacht verbleven in april 2024
Reactie van Front Desk op 25 apr 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are pleased to hear you found our services to your liking. We look forward to welcoming you back again.

10/10 – Uitstekend

Bonnie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay in the Doris Day room. The room was small, but very comfortable. The staff - every single one I encountered - were friendly and helpful. They brought me a fan (i have a bit of an addiction to fan noise to sleep by.) The restaurant on property was great and it was all very easy to access from I40, not to mention considerably less expensive than the Best Western , which sits practically in the parking lot of El Rancho. I enjoyed the water wheel in the dining room and the sweet selection and reasonable prices in the gift shop.
1 nacht verbleven in april 2024
Reactie van Front Desk op 24 apr 2024
Thank you for taking a moment to share your experience at El Rancho Hotel. We are so pleased to hear you found our customer service to your liking. We look forward to welcoming you back again soon.

8/10 – Goed

Paul

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Vintage hotel with limited amenities like no a/c, and tiny rooms but also lots of charm in style of old west and Hollywood icons who stayed there when shooting movies in the area. Dozens of autographed photos on walls of two story lobby plus attached restaurant and gift shop. Quirky but different than your usual inns if you can put up with room bathroom about the size of a restroom on an airplane
1 nacht verbleven in april 2024
Reactie van Front Desk op 24 apr 2024
We very much appreciate your comments regarding your stay at El Rancho Hotel. I will be sure to share your feedback with our team. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quaint, quiet and most of all, very comfortable beds. Pictures abound the walls of celebs that have visited the El Rancho and to think I stayed in the same hotel that many of them had at one time. They had a fantastic gift shop there, a nice bar and a great restaurant on site. Highly recommended.
1 nacht verbleven in april 2024
Reactie van Front Desk op 24 apr 2024
Thank you for leaving a review of your recent visit to The El Rancho Hotel. We're delighted to hear that you had a positive experience. We look forward to welcoming you back again soon! (:

8/10 – Goed

Alan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would have been nice to know that we would not be staying in the original hotel but was put in a room in the hotel across from the El Rancho. Should have been given the choice when we reserved the room.
1 nacht verbleven in april 2024
Reactie van Front Desk op 24 apr 2024
Thank you for recent review. We regret that we did not deliver our usual standard of services. Our team here at El Rancho Hotel is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

2/10 – Ontzettend slecht

Maria

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Do not stay here. Hard pass. Don’t do it. Visit the bar etc and then leave. Do not stay here.
1 nacht verbleven in april 2024
Reactie van Front Desk op 24 apr 2024
Thank you for taking the time to provide valuable feedback about our El Rancho Hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us back to discuss your experience further.

10/10 – Uitstekend

carol

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Traditional
1 nacht verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Thank you for sharing a review of The El Rancho Hotel. We hope you will be back to visit again soon. (:

10/10 – Uitstekend

Katherine, Sun City

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a wonderful, nostalgic property, full of mementos and photos from the era when Western movies were filmed in the area and the stars used the hotel as their home base. It has been well and creatively modernized. The restaurant has great service and the food is so good, that it attracts the local people as well as the hotel guests. We loved our stay at the Hotel el Rancho.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 21 apr 2024
Thank you for choosing The El Rancho Hotel. We are delighted to hear that you had a fantastic experience. We truly believe that fresh high-quality ingredients is what makes all the difference. We look forward to welcoming you back again soon! (:

10/10 – Uitstekend

GUY, Chicago

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Rte. 66 memorabilia that is more creative than kitsch both in the room and the 1936 lobby and main building. Staff very friendly…
1 nacht verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Thank you for choosing The El Rancho Hotel. We're delighted to hear that you had a fantastic experience. We look forward to welcoming you back in the near future! (:

10/10 – Uitstekend

Gayle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I felt it was kind of a seedy area but the room and the stay was great.
2 nachten verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Thank you for leaving a review of your recent stay at The El Rancho Hotel. We're delighted to hear that you had a great experience. We look for to welcoming you back again soon! (:

10/10 – Uitstekend

Pat

Reisde met huisdieren, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
It’s a fantastic place of history. Enjoyed the food and light Ed the rustic bar.
1 nacht verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Thank you for leaving a review of your recent experience at The El Rancho Hotel. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back again soon! (:

10/10 – Uitstekend

Wes

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel that has so much character!
1 nacht verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Thank you for leaving a review of your recent experience. We're delighted to hear that you had a positive stay. We look forward to welcoming you back again in the near future! (:

10/10 – Uitstekend

Zona, Tonalea

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a great room that was super clean and the staff were so nice! Coffee mugs and water in the rooms was a bonus.
1 nacht verbleven in april 2024
Reactie van Front Desk op 18 apr 2024
Thank you for providing feedback on your recent experience at the El Rancho Hotel. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 – Uitstekend

Michelle, Sedona

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our first time here and I’m already planning my return. There were some questionable people in the parking lot, and with no ac right now needed to open the windows, which have no screens. But the charm ambiance, and history are amazing! We had dinner in the dining room - best tamales I’ve ever had. Timing was off though - dinner came out one minute after appetizers, then dessert and check took quite a bit of time. Room is cozy, by which I mean, don’t over-imbibe because you will definitely hurt yourself in the tiny bathroom. Still, it was a joy to walk around the 2nd floor balcony, looking at the pictures on the wall. Great gift shop too!
1 nacht verbleven in april 2024
Reactie van Front Desk op 18 apr 2024
Thank you so much for your five-star review concerning your stay at the El Rancho Hotel recently. We are so happy that you were able to enjoy everything from the old ambiance to the beautiful rooms. We hope to see you again very soon!

10/10 – Uitstekend

Jeffrey, Denver

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Thank you for leaving a review about your recent experience at The El Rancho Hotel. We hope you get to visit us again soon! (:

4/10 – Matig

Francis

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We checked into a "king" room which was very small. We tried to turn the TV (which was not hung straight) on with the remote and it would not turn on. Tried calling the desk and the phone rung 25 times (no exaggeration) before hanging up. Waited awhile and tried again and the clerk did pick up. She came to the room with another remote which did not work either. Finally, she gave up and told me to operate it manually. Thats fine but the volume also did not work. Next was the bathroom issue. I do understand that this is an older property, but the bathroom is a converted closet, and the walk-in shower is larger than the rest of the room with the sink & bowl (no lid on the seat). You had to sideways shuffle out of the room to turn around and use either. The writing desk which I needed to work on had four wobbly legs and totally useless. The dining experience was another disappointment. My wife ordered green Chile stew and it was so loaded with cilantro & Mexican oregano that it was not edible, and spilled over the edge of the bowl. My enchilada's arrived only "luke warm", the second try arrived also luke warm. At that point I ate it the way it was. I paid in cash. The server returned with my change. When I looked at it, I realized that she did not drop the coin but only the cash. When questioned about it she said that most people don't want the coin so she rounded it down and offered to give me the coin. I explained that she needs to return all change. Not pleased. There's more .
1 nacht verbleven in april 2024
Reactie van Front Desk op 24 apr 2024
Thank you for taking the time to provide valuable feedback about our El Rancho Hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves. Please contact us back to discuss your experience further.