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Beoordelingen van Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
2818 Avenue R 1/2, Galveston, Galveston, TX

Beoordelingen

5,6
Gastenscore: 10 - Uitstekend. 178 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 164 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 190 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 208 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 261 van 1001 beoordelingen" "

5,4/10

Netheid

6,6/10

Personeel en service

5,4/10

Voorzieningen

5,2/10

Staat van de accommodatie en faciliteiten

6,0/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Melissa

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I liked that it was walking distance to beach , I did not like that the ice machine was dirty , the tv was not clear to watch , no water pressure in shower, no shower mat and almost fell when stepping in tub. Pool area , elevator (only one working) , was dirty . Will change my next stay location to another place .
1 nacht verbleven in mei 2024
Reactie van ana op 20 mei 2024
Dear Guest, Thank you for taking the time to post your response regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely

10/10 – Uitstekend

melissa

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were very nice at the desk and the room was very clean. The only thing that worried me was The bathtub was a little slippery so I put a towel on the floor in there so I wouldn’t fall
1 nacht verbleven in mei 2024

8/10 – Goed

Francis, Belton

Positief: Netheid
The property had changed hand and is now owned by comfort inn. They were in the middle of rehabbing and the rugs were filthy n the hallways. When I got to my room there was a knock on the door it was a worker who told me he just painted the walls and to be careful they should be dry in 3 hours. Not worth the money for the condition.
1 nacht verbleven in april 2024

6/10 – Redelijk

Kandi

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place is in a good location for those who cruising out and staying for one night. However it was very unkept, the furniture was falling apart, everything was dirty. The floors were disgusting and lamps and the dresser were falling apart.
1 nacht verbleven in januari 2024

8/10 – Goed

Kristina

Reisde met partner
Negatief: Voorzieningen
The breakfast needs an upgrade. So does the bedding and beds!
1 nacht verbleven in april 2024

6/10 – Redelijk

Veronica

Reisde met partner
Positief: Personeel en service, voorzieningen
I liked the ability to walk across the street to the beach. Due to the renovations, the entire walk from the room to lobby smelled like paint and the hallways were littered with debris from the construction. The room was fine, enjoyed the balcony and view of pleasure pier. The bathroom had low water pressure and old rusty shower head. The breakfast was continental. We didn’t know that was basic breakfast like cereal waffles and breads. But the staff was friendly and helpful. Since the water was cold at the beach when we stayed we enjoyed they’re heated indoor pool.
2 nachten verbleven in april 2024

8/10 – Goed

Letha

Reisde met partner, Reisde met familie
Positief: Personeel en service
It's obvious that they are remodeling, but a little clean up/vacuum would be suggested. I felt the price of the accommodations did not match up. However, Would stay again in a punch mostly because of the location. We live the Poop Deck
1 nacht verbleven in april 2024

8/10 – Goed

Erick

1 nacht verbleven in april 2024

6/10 – Redelijk

Noel

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
It’s all under constriction and the floors were dirty unsafe
1 nacht verbleven in april 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very staisfied
1 nacht verbleven in april 2024

4/10 – Matig

Christopher

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is undergoing extensive renovations. Had we known before hand, we would have stayed elsewhere. Zero decorations in the room, just empty wall anchors. Hallways, corridors, and lobby down to bare Sheetrock. All smoke detectors throughout hotel were missing. Wires hanging out of wall with wire nuts on the end. Staff was all but non-existent once checked in. I get that places need to be updated, however, this place should have been closed for such extensive remodeling. The Fire Marshal, would likely revoke occupancy permit if they knew all the protection devices were missing. Should be a nice place in a few months, just not at the moment.
1 nacht verbleven in april 2024
Reactie van ana op 13 apr 2024
Dear Guest, Thank you for taking the time to post a review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 – Uitstekend

Gail, McKinney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is doing a remodel but that didn’t interrupt good service and tidy room
1 nacht verbleven in april 2024

4/10 – Matig

Matthew

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place was probably the worst hotel ive ever stayed at. Place was under renovation. Dirty, smelled terrible, toilets didn't work, mold on the fire alarm, exposed electrical wiring, half painted walls. Complete sh*t hole.
1 nacht verbleven in april 2024
Reactie van Ana op 9 apr 2024
Dear Guest, Thank you for taking the time to post your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Uitstekend

Jim N

2 nachten verbleven in april 2024

4/10 – Matig

Billy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van ana op 4 apr 2024
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Uitstekend

Kimberly

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a wonderful stay there the day before our cruise. It was convenient since they were able to pick us up from the airport and took us to the cruise port the next day. Everyone was friendly at the hotel and it was close the beach, pier and restaurants. I would definitely stay there again.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Gabriella

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was suitable for a place to sleep
2 nachten verbleven in maart 2024

6/10 – Redelijk

CHRISTOPHER, Cabot

Negatief: Personeel en service
They need some chairs outside under the entrance. Also, no garbage can outside and the one in the lobby was FULL. There were only 2 towels in the bathroom for a party of three. The front desk clerk was working in the laundry room. No welcome or hello. This place is not worth the money.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Casey

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Area was great, hotel smelled like wet paint but was under some sort of construction
1 nacht verbleven in maart 2024

4/10 – Matig

Amy

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
This was a disappointing stay as the hotel and amenities did not match what was portrayed online. No hot tub, even though it was shown in pictures (the staff advised they have been trying to remove those pictures for 4 years). The staff advised the exercise room and laundry room were also not currently available. People book hotels based on what they claim to offer, and we did not get what we paid for. The hallways were dirty, it looked rundown overall and there were cockroaches under our coffee pot when we wanted to make coffee.
2 nachten verbleven in maart 2024
Reactie van ana op 4 apr 2024
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 – Uitstekend

Byron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome staff member!!! Handled business for real and made the stay painless.Thank you
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Janet, Sierra Vista

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
after reading other reviews I was a little concerned about the cleanliness. However, it was clean, I did not see or feel any bugs. There are some places need to be painted, but they are renovating and looks like replacing all mattresses. they have a shuttle to cruise terminal for $10 per person and this was timely and professional.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Holly J., Bellevue

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice views of seawall area from balcony. Convenience cruise port
1 nacht verbleven in maart 2024

10/10 – Uitstekend

William

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice location
1 nacht verbleven in februari 2024

4/10 – Matig

Chuck

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Poor experience. In a nutshell the following, closet door didn't work, bathroom door wouldn't latch, no light bulbs in lamps, lampshades still had plastic wrap on them which had to be removed to prevent from burning of the light bulbs,phone didn't work,mold on the curtains from the A/C , A/C on 4th floor(my floor) was out, Ice machine didn't work. Facility guy took almost 2 hrs to show up.
2 nachten verbleven in februari 2024
Reactie van Ana op 3 mrt 2024
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 – Matig

Noemi

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Ana op 3 mrt 2024
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024

10/10 – Uitstekend

LaShanda M

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome Stay!
My son and I really enjoyed our stay this past week, at Country Inn & Suites by Radisson Galveston Beach. It was great location to the Sea Wall. The staff, especially Angela was great! Definitely plan on staying again! Thanks.
1 nacht verbleven in februari 2024

6/10 – Redelijk

James

Reisde met familie
Negatief: Netheid
you need to clean the much better!!!!!!!!!!!!!!!
Room was dirty when we got to the room .trash under the chair by the window,trash under night stand and finger nail clippings on the floor,used tissue in the night stand draw,carpet was sticky in front of refrig.
4 nachten verbleven in februari 2024
Reactie van ana op 23 feb 2024
Thank you for taking the time to give us your feedback however I was very disheartened to read your comments. I would like to assure you that we pledge to provide the finest facilities and services for our valued guests. I would like to assure you that your genuine care and comfort is our highest mission and we will use your detailed feedback to improve our consistency in our service excellence. I would welcome the opportunity to talk to you directly and restore your faith with us if you have the time.

4/10 – Matig

Shrylene

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Wait until the renovations are done
This hotel was under renovation. There were 5 floors and only the 5th floor had been partially completed, and they were working their way down. We were on the 2nd floor. The water did not get hot. The laundry and recreation room was closed as well. The breakfast area was full of boxes: And breakfast did not include meat, eggs, or yogurt; only cereal, juice, coffee and waffles. The bathroom and sleeping area, especially the curtains were full of mold. I would not have stayed here had I known this, but I let someone else make the reservation.
2 nachten verbleven in februari 2024
Reactie van Ana op 18 feb 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

2/10 – Ontzettend slecht

Tim

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Avoid this hotel
We paid too much to stay in this hotel. It’s on par with a super 8. Not worth it at all!
1 nacht verbleven in februari 2024
Reactie van Ana op 16 feb 2024
I would like to thank you for taking a moment and sharing your impressions with us. It is important to hear and understand what a guest experiences during their time with us. At all times we try to be a property that is enjoyable, relaxing and clean. It is disappointing to hear that we failed to be any of those things for you. On behalf of everyone here, I hope you will allow me to apologize for failing to meet your expectations. Sincerely

4/10 – Matig

Scott

Reisde met een groep, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Severely lacking in maintenance and housekeeping.
Cleanliness was poor the hallways look like they haven’t been vacuumed in a month. Not sure if the hotel is pet friendly but it smells like animals. Overall condition is rundown.
1 nacht verbleven in februari 2024
Reactie van Ana op 16 feb 2024
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,

2/10 – Ontzettend slecht

Kayla

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You get what you pay for.. This place was a dirty and had mold.
1 nacht verbleven in februari 2024
Reactie van ana op 9 feb 2024
I would like to sincerely apologize for the error on the part of our HSKP staff. We are sorry you were not satisfied with the accommodations .On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you so much for bringing this to my attention.

6/10 – Redelijk

Nicholas

Positief: Personeel en service
Overall not bad
Overall, I would say our one night stay was acceptable and the service that we received made our experience. Initially, we were helped by a front desk agent who was incredibly friendly, quick and attentive. However, as someone who has stayed at a variety of hotel chains was more sub-par. The size of the room and bathroom were actually surprising but looking closely, we noticed that there was considerable wear and tear from time. As well, the room looked to be half cleaned. The bedding and bathroom looked like they were cleaned more than the additional space in the room.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Jerry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a great trip everyone was very nice and super friendly and very helpful
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Kellie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Sharon Lee

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
They are Sooo Friendly & Helpful 😊
1 nacht verbleven in januari 2024

6/10 – Redelijk

Karen

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

fredrick

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The property is not maintained very well. It smells old and the bathroom toilet was falling apart. The shower was dirty and the carpet was dirty throughout the hotel.
1 nacht verbleven in januari 2024
Reactie van ana op 29 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

8/10 – Goed

Jose

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Betty

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

6/10 – Redelijk

Wendi

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It was what I needed. One night before my cruise left. But it was just a rundown place. Lamp shades broken. Toilet rickety. Smelled weird. But the water worked, sheets were clean, tv mostly worked. So I was happy enough.
1 nacht verbleven in januari 2024

4/10 – Matig

Ryan

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
While the staff was very friendly, the property however is extremely rundown. My room had a balcony door and the door frame was coming away from the wall, the toilet was loose from the floor, there was mildew buildup in the shower, stains on the sheets and some of the drawers on the dreeser wouldnt stay closed.
1 nacht verbleven in januari 2024
Reactie van ana op 29 jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely

6/10 – Redelijk

Jennifer

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Ok-ish. Great location.
Ok-ish room, bed felt clean and comfy. Shower head in 204 needs replaced or cleaned- visible mold on it. Friendly staff. Heater in room needs serviced/cleaned (vents are moldy)
2 nachten verbleven in januari 2024
Reactie van Ana op 3 mrt 2024
Dear Chuck, Thank you for taking the time to post your response regarding your recent stay at Country Inn & Suites .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 – Matig

Tresa

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I liked it was close to the beach, but the linens were not clean and the place smelled really bad! I was there last year and it smelled like paint but this wasn’t a paint smell. I won’t stay there again.
1 nacht verbleven in januari 2024
Reactie van ana op 21 jan 2024
I would like to sincerely apologize for the error on the part of our housekeeping staff. While it is no excuse, we do have several new members of our desk staff that are being trained and will most definitely use this as a training tool. I have addressed this issue with my team. Thank you so much for bringing this to my attention

2/10 – Ontzettend slecht

allyson

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Filth everywhere
Dirty filthy disgusting
1 nacht verbleven in januari 2024
Reactie van ana op 21 jan 2024
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

8/10 – Goed

Tonya

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Moldy Rooms
We got to our room and there was mold covering the window and curtains. They moved us to a different room and there was mold covering the AC vent. I tried to clean it off but couldn’t get it all. When we asked for a refund, they moved us to a third room. The hallway smelled like vomit. We will NOT be staying there again!
1 nacht verbleven in januari 2024
Reactie van ana op 21 jan 2024
While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of Thank you for taking the time to share your feedback