Thank you for sharing your experience with us, We sincerely apologize for any inconvenience experienced Jess. Your review certainly concerns us, you were the one who sent us a video when the bear got into the grill and destroyed it, during the rest of your stay you did not report anything else. We have guest assistance to ensure that any need that arises can be resolved as soon as possible and as long as it is in our hands We apologize if your recent stay wasn't everything you expected; however, We want to ensure our guests are happy and are looking forward to their next visit. All of the items reported in your review have been sent to our teams to be addressed.

We own and manage the property keeping an eye on every detail. This is the kind of review that as a Premier Host requires a response. we apologize that you did not understand the advertising and left this kind of review, as nothing was reported during or after your stay, in our advertising it is specified that there is a sofa bed on the main level and another in the basement area also a gas grill, not a BBQ.. We understand that your guests did not like that there was a camera outside but for safety and vacation rental regulations in the area, the cameras must be on 24/7 and also inform that it is being recorded. We have guest assistance to ensure that any need that arises can be resolved as soon as possible and as long as it is in our hands. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area.