Luxe beddengoed, een bureau, een strijkplank/strijkijzer, extra bedden
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Beoordelingen van Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
401 Hemlock Street, Gatlinburg, TN

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 324 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 345 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 177 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 92 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 1003 beoordelingen" "

7,6/10

Netheid

7,8/10

Personeel en service

7,0/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2017

10/10 – Uitstekend

Manfred

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and spacious. Especially the view from the balcony.
2 nachten verbleven in april 2024

4/10 – Matig

Linda

Reisde met familie
I had tried to cancel our last night during the time frame allotted, and the hotel would not permit it. This is the second year we have stayed there and I will not go back. The older man at the front desk when we checked in was not at all friendly.
6 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Michelle

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We did NOT stay here. Checked in, went to room. Horrible smell in the room and around the room that made me very nauseous. Went to desk to let them know. Wrote a statement and they checked us out and returned our funds. Horrible experience.
1 nacht verbleven in april 2024

10/10 – Uitstekend

julie

3 nachten verbleven in april 2024

10/10 – Uitstekend

Hollie

1 nacht verbleven in april 2024

8/10 – Goed

Wendi

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Great location, great breakfast, spacious room, quiet area and beautiful sights! I only wished they would pick up the trash around the hotel grounds. I would stay again.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Delores

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Plumbing burst and water was cut-off. Call the front desk and no one answer for 30 minutes or more. When I maded contact, the office state it would be cutoff for several hours. Water was off from 7:30pm untill 11:30pm, we were unable to use the restroom or bathe. Owner of the property stated if a discount is given you must leave his property. At check out, owner refuse to give a detail bill of the charges and any discount. Beware, owner is not customer friendly to accommendation for custumers inconvenience while at his property.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Brian

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
From the arrival the elevator was unreliable and the rooms were clean but dirty if that makes sense. The bathroom wasn't updated the water ran brown. I never felt clean after showering, the beds were uncomfortable the people next door smoked the entire time. Our keys had to constantly be reset as they didn't work consistently. They served the same thing every day for breakfast. The toilet seat was broken. I would not recommend at all! Thankfully we didn't see any bugs. Thats the positive.
5 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

DONITAR

Negatief: Netheid, staat van de accommodatie en faciliteiten
It was terrible for the price they charged and it’s in a dirty alley with trash all around
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Matthew

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We got a room with a jacuzzi. It was very dirty, they cleaned it while we went downtown but we came back and could not get back in the room. We had to go back to the front desk 3 times (we were on the 5th floor so that was inconvenient). Finally got back in the room and the jacuzzi had been cleaned, ran the water and turned on the jets to get in and gray soap scum shot out of the jets. I took pictures and notified the front desk and they had NO intentions of righting what had happened. It was also extremely loud all night (could hear other guests constantly). Do not waist your time/money.

6/10 – Redelijk

Christa

2 nachten verbleven in april 2024

4/10 – Matig

Bozena

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
old hotel needs renovation

6/10 – Redelijk

Elisha

Reisde met partner
Negatief: Personeel en service
Front lobby smelled terrible. Office person had the worst breath and was not very kind. Room was okay. Clean bedding and bathroom. Fixtures were wonky.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Merrie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would not stay again. Doors broken with wood missing, scratched up wood work looked like a dog was left there. Breakfast free but not edible.
2 nachten verbleven in maart 2024

8/10 – Goed

Ed

Positief: Voorzieningen
No hot water in shower, elevator sometimes not operating
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Sandra

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They had a nice dog place for dogs to go and do their business. Also, the breakfast was very good with lots to choose from! Loved sitting on my Balcony and enjoyed the coaster across the street! I really enjoyed my stay and the room was very clean! Thanks for keeping a clean and outstanding motel!
6 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Alberto

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
Not clean
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Ed

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice so far
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Guy

Reisde met familie
Positief: Personeel en service
The staff all smiled and took time to check me in and check me out so very very pleasant room clean and quiet
1 nacht verbleven in maart 2024

8/10 – Goed

Amy

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Gaby

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time definitely recommend if you want something walking distance from the parkway but still quite and peaceful
3 nachten verbleven in februari 2024

6/10 – Redelijk

Miguel

Positief: Netheid
2 nachten verbleven in februari 2024

8/10 – Goed

Cherubim

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Maria

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

8/10 – Goed

Kelsey

2 nachten verbleven in februari 2024

2/10 – Ontzettend slecht

amy

1 nacht verbleven in februari 2024

6/10 – Redelijk

Tracy

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel room was clean enough, but dated. The hallway outside room was not indoors and it was dated and needs to be painted. You enter rooms from outside.stafg was helpful and friendly. Breakfast was hot, organized and had a good variety of breakfast foods. The hotel room did have a nice balcony with a nice view of the mountain coaster. Very convenient location to downtown Gatlinburg. You can walk or take the trolley, which is just down the hotel parking lot driveway and about one block away. That saves alot on parking.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Janelle

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The beautiful scenery.
1 nacht verbleven in februari 2024

6/10 – Redelijk

James, Miami

Reisde met familie
Fireplace was nice and easy to operate. Great balcony view.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Jeremiah

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
It was a good stay
2 nachten verbleven in februari 2024

4/10 – Matig

Cortney

Reisde met familie
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Tonya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great would def stay again!
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Ronnie

Positief: Netheid
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Yunier

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy bueno
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Kim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

jessica

Reisde met partner
Positief: Netheid
It definitely is not a fancy hotel everything was very basic but extremely convenient to walk where you want to go in Gatlinburg its close to all the shops and restaurants in town it was clean and quiet as well
3 nachten verbleven in januari 2024

6/10 – Redelijk

Susan

Reisde met familie
Positief: Voorzieningen
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Only one elevator
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Alessandra

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We picked a room with a fireplace and it barely worked. We called the front desk 2 different nights to take a look, the first night they said there was nobody available to look. The second night supposedly a maintenance man was sent and he never knocked on our door because the do not disturb was on the door, however if you were asked to come, why wouldn’t you knock on the door? Sounds like an excuse to me. The elevator broke down twice during our stay and we were on the 7th floor. The morning we checked out it was 9 degrees and we had to carry our luggage down the stairs, which is pretty much outdoors. All the front desk said is that there was nothing they could do or help with that situation.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

ALICIA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

4/10 – Matig

Robin

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Floor was dirty upon arrival. Part of the laminate on the floor was missing and created a potential injury incident if stepped on with bare feet. Molding was chipped and desperately needed painting. Wall in bathroom was peeling paint. The elevator broke down 2 out of 3 days. Maid service shorted up towels, no refills on amenities, and stranded us with no toilet tissue. Telling the desk clerk about issues was like talking to the wall. No apology, no genuine interest in the issue- blamed it on absent management and not knowing who to call. Told us to come get the toilet tissue ourselves. Stayed there twice and wasn’t satisfied either time. I’m done with this place.
3 nachten verbleven in januari 2024

4/10 – Matig

Nina

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property is outdated. Also front desk is not very helpful. I had dirty sheets and bathroom. I had hair all over them. When i brought it to front desk attention they didnt even have 2 sets of sheets for me to change them myself. I asked to speak to the manager and he was nowhere to be found. The lady at the FD told me that he will call me to discuss the issue and yey nobody has called.
1 nacht verbleven in januari 2024

8/10 – Goed

Melanie

2 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Samuel

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If i could give this place a Zero i would. terrible stay, when we walked into the room the floor was extremely dirty and we even found a toe nail next to our bed. we complained everyday to the office and they never did anything about this. DO NOT STAY IN THIS HOTEL

8/10 – Goed

Earl

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Okay for an evening.
I was honestly not surprised on the condition of this hotel. The pictures were a little deceiving. Checking in was good. Getting to our room was confusing. He told us to take the elevator to the second floor but once in the elevator the 2nd floor button had tape over it saying do not use so we took the stairs. The room was spacious but who ever remodeled it did it poorly. We were able to get a good night sleep but I'm thankful it was for only one evening.
1 nacht verbleven in januari 2024

8/10 – Goed

Karen M

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was my second stay here. The beds are comfortable. I love having the fireplace in the room. Definitely need more parking, but everything was great.
3 nachten verbleven in januari 2024

6/10 – Redelijk

Mara

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024

8/10 – Goed

Tammi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room was easily accessible and was able to walk right to the door from the parking lot in a short distance. Room was updated and very clean. Breakfast was full spread and hot. Only drawback was it sits off the road. Not a long way but it is not on the main strip and is a small walk to main attractions and restaurants.
2 nachten verbleven in december 2023

4/10 – Matig

Norma

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Bobby

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice room. Nice location
1 nacht verbleven in januari 2024