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Beoordelingen van Westgate Smoky Mountain Resort & Water Park

4 out of 5
Westgate Smoky Mountain Resort & Water Park
Gatlinburg, TN

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 560 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 184 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 115 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 75 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 1002 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful accommodations with easy access to both Pigeon Forge and Gatlinburg.
4 nachten verbleven in mei 2024

4/10 – Matig

Mike

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The cabin has a leaking shower doors and no bath towels at all, next door guests smoked weeds all the time and we had to breathe that crab until we called the security. The view wasn’t good as promised and we encountered bears twice. The staff were responsive and addressed our issues however they shouldn’t make this cabin available for rent in this condition.
2 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Carlos huesca

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant mal servicio parqueadero insufficiente
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Hussein

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
10/10
1 nacht verbleven in april 2024

4/10 – Matig

Diego

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The place was to loudly, people talking in the corridor at very late night, They make us waste our morning trying to sell the property to us, plus the manager was very rude. Won’t coming back again
2 nachten verbleven in april 2024

8/10 – Goed

Jaqueline

1 nacht verbleven in april 2024

6/10 – Redelijk

Gregory

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Nice, clean, fairly new, and convient property. We arrived in the afternoon, so i assume they werent as staffed as they would be peak hours. The lodge staff member helping the family ahead of us was awesome and gave a wealth of knowlege about the area and resort. Thankfully i listened to their group as i waited over 15mins in line that was only us and them until our staff member came and assisted us. She gave us nothing for info and really had short answers for our queations like she was ready to go home or an inconvenience. Property is nice but i dont think the web sites convey enough how big the property is. There must be 100 condos on this small side of a hill with each having 6-12 units in them. Parking is pleantiful but every space fills by evening. I also would have liked to have been able to pick or have an option of where our accommodations were. There are buildings to stay at the base of the hill - and there are places to stay at the top that have great views! Ours was by the road and noisy most of the night. I will warn it is a STEEP drive up and be sure you have good breaks to drive down. 3 pools besides the waterpark all of which are quite small. House was nice and clean and lovley bedding and wonderful big heavy pillows! BIGGEST surprise was the added $30 night resort fee. It is at the bottom of expedia mentioned when i went back but you might miss that. I asked whats it for, staff saidforselfparkingREALLY
1 nacht verbleven in maart 2024

8/10 – Goed

Micaela, Waukesha

3 nachten verbleven in maart 2024

10/10 – Uitstekend

Phyllis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I give Westgate a 10/10! My family and I enjoyed our stay at this property. The staff was friendly, the food was delicious, and the local attractions were fun. Our age range was 12 to 65. There was something for everyone.
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Chris

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice resort between pigeon forge and gatlinburg. Across the street from the visitors center. Nice pools, mini golf. Only thing that is weird is you have to pay for the water park at the same rate someone off the street has to pay.
5 nachten verbleven in maart 2024

6/10 – Redelijk

Kanisha

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My stay was okay , the staff didn’t really know a lot of answers to my question but overall it was okay. But I will say the family style breakfast was the best breakfast I had in a while .
2 nachten verbleven in maart 2024
Reactie van Westgate Social Media Support op 30 apr 2024
We're glad to hear that you enjoyed the family-style breakfast during your stay, Kanisha. While we regret any inconvenience you experienced with staff knowledge, we appreciate your feedback. Your comments will be shared with our team as we strive to improve our service and guest experience. We hope to welcome you back for another stay in the future.Kind Regards, Social Media Support

2/10 – Ontzettend slecht

Derek

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Westgate Social Media Support op 30 apr 2024
We're sorry to hear about your experience, Derek. Your feedback is important to us, and we apologize for any issues you encountered during your stay. We appreciate the opportunity to improve and hope to have the chance to exceed your expectations in the future.Kind Regards, Social Media Support

6/10 – Redelijk

Rian

Positief: Netheid, personeel en service
M
2 nachten verbleven in maart 2024
Reactie van Westgate Social Media Support op 30 apr 2024
We appreciate your feedback, Rian. We're glad to hear that you had an overall satisfactory experience during your stay at the Westgate Smoky Mountain Resort & Water Park. Your rating will be shared with our team as we continually strive to improve our guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future.Kind Regards, Social Media Support

10/10 – Uitstekend

Georgena

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice!
2 nachten verbleven in maart 2024

8/10 – Goed

Nitia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the cabin style rooms.
6 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Kristen

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
We had two rooms for this property, one at the bottom of the mountain, and the other one at the top of the mountain the one at the top of the mountain, the room was buried, pretty clean, except for the phone had sticky stuff all over it. When we first got to the property, we had dinner reservations that we had to cancel because the main entry door into our cabin would not lock, so we had to wait for maintenance to come fix the lock then later that evening, the smoke/carbon monoxide detector was going off in the middle of the night. Had to go wait in our truck for an hour and a half while they fixed it the very next night at 3 AM it goes off again. Had to wait an additional 45 minutes for maintenance to come and pull the smoke detectors off the wall. The unit that we had at the bottom of the mountain was very noisy. Could hear everything in the rooms around us. We had a water leak in our room from the upstairs unit. Our room smells very musty and mildew. It’s dark like a cave with one window, looking at the playground parking lot . When I called to see if we could move to a different room due to the noise in the smell, that was not an option and was told as far as the noise goes just call security every time there’s a noise complaint this whole stay has been very frustrating. Not relax , and there’s been no accommodation for all the issues we’ve had. I would’ve been better off staying at a hotel.
Reactie van Westgate Social Media Support op 30 apr 2024
We're truly sorry to hear about your disappointing experience, Kristen. Your feedback is concerning, and we apologize for the inconvenience and frustration you encountered during your stay. We understand the importance of a seamless and enjoyable experience for our guests, and we regret if this was not reflected during your visit. Your comments will be shared with our team for review and improvement. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Kind Regards, Social Media Support

10/10 – Uitstekend

Thomas

2 nachten verbleven in maart 2024

8/10 – Goed

Jose

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Its on the mountain and in the middle of 2 great towns.
5 nachten verbleven in maart 2024

10/10 – Uitstekend

Efrain

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy hermoso ese sona el parque de agua muy bueno
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Angela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice resort
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Cody

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
2 nachten verbleven in maart 2024

6/10 – Redelijk

Tasha

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
Parking was not good need more shuttle buses or perhaps a train to help with this.. they need to change the rug in the rooms very unclean
2 nachten verbleven in maart 2024
Reactie van Westgate Social Media Support op 30 apr 2024
We appreciate your feedback, Tasha. We apologize for any inconvenience you experienced with parking and the condition of the rugs in the rooms. Your comments will be shared with our team for review and improvement. We hope to have the opportunity to welcome you back and provide a better experience in the future.Kind Regards, Social Media Support

10/10 – Uitstekend

Tiffany

6 nachten verbleven in maart 2024

8/10 – Goed

Marie

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Shirley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

8/10 – Goed

Cole

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Mercedes

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service
.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Sloane

2 nachten verbleven in februari 2024

10/10 – Uitstekend

jade

2 nachten verbleven in februari 2024

10/10 – Uitstekend

diamond

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
My family and enjoyed staying at Westgate
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Aisha

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Anthony

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best experience ever
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Casey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent resort to stay at! Everyone was friendly, and other guests were quiet at night! Definitely 10/10
5 nachten verbleven in februari 2024

10/10 – Uitstekend

Lori

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Victoria

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very nice. The only thing was some of the staff seemed not knowledgeable at the desk or server at the restaurant. I guess since it’s off season new employees and the water park was closed for renovations.
4 nachten verbleven in januari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful!
It was wonderful. The drive to some of the rooms can be scary cause it truly is on top of a mountain but it is so worth it! It was absolutely gorgeous and they always have activities going on.
7 nachten verbleven in februari 2024

10/10 – Uitstekend

Sonia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean
1 nacht verbleven in februari 2024
Reactie van Social Media Support op 12 feb 2024
Hi Sonia, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Smoky Mountain Resort and Waterpark!Best Wishes,Social Media Support

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is amazing! Location is beautiful!
2 nachten verbleven in februari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Julie, Thank you for your feedback. We are very happy to see that you had a phenomenal visit to our property. We truly look forward to our next opportunity to welcome you and your family to the Westgate Smoky Mountain Resort & Water Park.Best Wishes,Social Media Support

10/10 – Uitstekend

Salome

Positief: Voorzieningen
We were dissatisfied the water park was not working and the site did not mention anything
3 nachten verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Salome, We're delighted to hear that you had a wonderful experience during your stay at our property. Your satisfaction is our top priority, and we can't wait to welcome you back for another fantastic visit!Best Wishes,Social Media Support

8/10 – Goed

Gustavo

Positief: Netheid, personeel en service en voorzieningen
The staff is ok but in my room the outside balcony is a hole in the roof
3 nachten verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Gustavo, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Smoky Mountain Resort & Water Park soon.Best Wishes,Social Media Support

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Mark, Thank you for sharing your positive experience with us! We're thrilled that you enjoyed your time at our resort, and we can't wait to have the pleasure of hosting you again soon.Best Wishes,Social Media Support

2/10 – Ontzettend slecht

amy

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Kasey

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it
2 nachten verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Kasey, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again soon at the Westgate Smoky Mountain Resort & Water Park.Best Wishes,Social Media Support

4/10 – Matig

Shawn

2 nachten verbleven in januari 2024

10/10 – Uitstekend

Cristell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buena experiencia todo estaba excelente me encantó
1 nacht verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Cristell, We're so grateful for your kind words about your experience at our resort! It's wonderful to hear that you had a fantastic stay. We hope to have the pleasure of welcoming you back soon.Best Wishes,Social Media Support

10/10 – Uitstekend

Hollie

1 nacht verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Hollie, Thank you for your excellent rating! We're thrilled that you had a fantastic experience at our resort. We can't wait to see you again on your next visit.Best Wishes,Social Media Support

10/10 – Uitstekend

Isabella

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
2 nachten verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Isabella, Your positive review means a lot to us! We're thrilled that you had a fantastic experience at our resort, and we look forward to welcoming you back for another memorable stay.Best Wishes,Social Media Support

8/10 – Goed

Alcioney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Need breakfast and more acústica
2 nachten verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Alcioney, Thank you for your wonderful feedback! We're thrilled that you had a fantastic experience at our resort. We look forward to your next stay with us.Best Wishes,Social Media Support

10/10 – Uitstekend

Ania

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Buena
2 nachten verbleven in januari 2024
Reactie van Social Media Support op 7 feb 2024
Hi Ania, Thank you for your positive rating! We're delighted that you had such a wonderful experience at our resort. We're already looking forward to your next visit and can't wait to see you again soon!Best Wishes,Social Media Support