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Reviews of Travelodge by Wyndham Gaylord

2.5 out of 5
Travelodge by Wyndham Gaylord
833 W Main St, Gaylord, MI

Reviews

6.0
Rating 10 - Excellent. 110 out of 904 reviews" "
Rating 8 - Good. 239 out of 904 reviews" "
Rating 6 - Okay. 225 out of 904 reviews" "
Rating 4 - Poor. 177 out of 904 reviews" "
Rating 2 - Terrible. 153 out of 904 reviews" "

5.8/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 1 Sept 2023
Hope you enjoyed your stay with us. We are working hard to complete the renovations. Have a wonderful day.

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers beware.
The hotel is under major renovations and it’s badly needed. I made the reservation but wasn’t alerted to this until after submitting payment which I believe is fraudulent practice to customers. There was plaster and paint peeling off the ceiling above the check in desk upon our arrival which was reason enough for me to find a different hotel. I explained to the people working the front desk my concerns and wasn’t offered even an apology. They would not refund my money so I contacted my bank who issued my debit card and they are handling the situation.
Stayed 1 night in Aug 2023
Response from General Manager on 1 Sept 2023
I apologize for the issues you encountered while at our hotel. We are working hard to renovate the hotel. Have a wonderful day

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 23 Aug 2023
I apologize for an issues you encountered during your stay with us. We are currently under renovations and working hard to better serve our guests needs.

2/10 Terrible

Carol

Stayed 1 night in Feb 2023

4/10 Poor

Dian

Disliked: Cleanliness, property conditions & facilities, room comfort
Maybe it'll be better once renovations are done??
Ugh. Under construction EVERYWHERE and they put us in the middle of it. Old appliances, ac units laying everywhere. Hot tub wouldn't heat past 85 which the hotel itself emailed about after we booked the non refundable room. Nothing has been vacuumed in forever in the halls. The rooms have wood floors with no rugs so bring your slippers because it gets cold. We were glad to only be staying one night. Staff were very friendly though. That was the only bright spot in this hotel. They really should do it a section at a time or something. Then maybe they could clean a little. Oh yeah and doors to outside are just propped open all night an shave no locks.
Stayed 1 night in Nov 2022

4/10 Poor

Jessica

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was recently under new ownership. Very dirty, open hotel room doors with rooms looking ransacked. None of the amenities were available due to construction. The doors to the rooms were very hard to open. I would stay here again but I’m not sure many others would. Do not expect much while staying here. A simple place to lay your head for the night is fine but don’t expect to hang out there, nothing like the pictures online.
Stayed 1 night in Oct 2022

4/10 Poor

Josh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. Property should not allow reservations until renovations are complete. The room I stayed in was one that still needed major renovations. It was much cheaper than most surrounding hotels, so I can understand that it wouldn’t be perfect. Surprisingly, it wasn’t the worst hotel I’ve stayed in.
Stayed 1 night in Oct 2022

2/10 Terrible

Pat

Stayed 1 night in Oct 2022

2/10 Terrible

Shirley

Stayed 2 nights in Sep 2022

2/10 Terrible

Meghan

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel expecting it to be clean. How foolish of us. Slow check in process with boxes of supplies everywhere in the lobby and broken floor tiles. No continental breakfast. We had two rooms booked- The first smelled of stale smoke and urine. The second smelled like something had died and they had tried to use cleaning product to cover it up. We put the air on in both rooms to no avail. Spoke to the manager and said she could do nothing about it but then she offered to put us on the 2nd floor however the rooms had no water. The floor was not vacuumed, and you didn’t want to step anywhere without your shoes on. There were sinks in the hallways and a pile of mattresses near the pool area. None of which was swept or vacuumed. We made the decision to ask for a refund and go to the Comfort Inn down the road. While moving our luggage back into the car we spoke to some people in the parking lot who said they were living there after losing their home in the tornado. Spoke to the attendant and they told us the police are constantly there. Avoid this place at all cost. Dirty, gross, unclean, unsafe and all around disgusting.
Stayed 2 nights in Sep 2022

2/10 Terrible

Jenny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have been at this property over the past 15 years and it is a shame to find this location in such a way. They are renovating but should not be accepting reservations at this time due to the dangerous conditions: mattresses stacked floor to 8 ft high, furniture stacked and sinks with countertops attached leaned against walls found at the pool. Difficult to move around. Pool was stagnant Our room had a working toilet and refrigerator. Floor had cracked shards of tile all over the floor. Bright red stained grout and wallpaper behind toilet.with black mold near ceiling of bathroom.. Pool and hot tub were broken...could not maintain heat levels per hotel handwritten note and water was very cloudy. It is truly a shame that this hotel is in such conditions. I loved this place in the past but $117 is too high for Expedia to charge for a night here at this time. The hotel lobby did not have heat and it took us a while to get the room heater to work.,it was in the 30s the night we stayed there.
Stayed 1 night in Sep 2022

2/10 Terrible

Deanne

Disliked: Cleanliness, amenities, property conditions & facilities
I ended up not staying here because it looked so poorly maintained driving up. Not appealing at all.
Stayed 2 nights in Sep 2022

8/10 Good

Robert

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room had a great bed, a refigerator, and microwave. The bed sheets were clean and the bed was very comfortable. However, the floor was very dirty and the room very dusty. They were renovating so the hall was very dirty. That may be why everything was so dusty. Also, we told the staff, who was extremely friendly, that the outside door to our room (109) would not lock, so we put a chair and table up against it. They just said they weren't aware and didn't seem concerned. Other than that, we got a good night's sleep and will probably stay there again.
Stayed 1 night in Sep 2022

2/10 Terrible

janet

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty,gross the doors to my room didn't close proper.Old,used mattresses were piled up in the area where the pool and hot tub were.the hot tub didn't work.I will NEVER go back
Stayed 2 nights in Sep 2022

8/10 Good

Robert

Stayed 2 nights in Sep 2022

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever
It was horrible hair in the tub, dead bugs in the bathroom it was terrible
Stayed 2 nights in Sep 2022

4/10 Poor

Mary

Disliked: Amenities, property conditions & facilities
The hotel advertised a restaurant. They didn't even have a continental breakfast available. I realize the place is undergoing remodeling. but really? There was NO chair in the room to utilize a desk for my laptop, the phone was not even connected to a cord to call the desk. The room door was very difficult to close, and then hard to open again. I was hesitant to even sleep in the bed with everything else in disarray. Had to carry the coffee maker into the bathroom to find an outlet to plug it in. The exit door at the end of the hall was NEVER LOCKED, so I felt quite vulnerable. There was nothing in the room to show amenities (TV Guide, restaurants nearby, etc) The hairdryer in bathroom was in pieces, but I was able to put it back together to use, It was not the relaxing sleep I wanted. Slept on top of the bed.
Stayed 1 night in Aug 2022

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was discusting, filthy. Floor in the rooms were not even swept. Mattresses stacked up in the bar, restaurant, and pool area. No access to the amenities posted in the add. Do not go to this place. Went to the front desk saying that we wanted a refund because we wouldn't stay in such a mess, ended up the charged me a second billing insted of a refund
Stayed 1 night in Aug 2022

4/10 Poor

Michael J

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
General cleanliness was awful. Hallway walls and carpet were filthy. Our bathroom was so bad that we were afraid to shower. Both beds in our room were broken! We got in late, we’re exhausted, and knew we’d be leaving early so it wasn’t worth trying to change rooms. Never again!!
Stayed 1 night in Aug 2022

2/10 Terrible

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe and Filthy
After I made my reservation I received an email from the hotel manager that renovations were taking place at the hotel. Upon arriving I observed a note taped on the door regarding the pool and hot tub stating that the temperatures were off in them, and the receptionist told me they left the note up because the temperatures were inconsistent but were okay today. Upon entering the hotel itself it was disgustingly filthy. Extreme laziness and poor organization made the entire place one of the scariest places I have ever been. If we were allowed a refund I would have left. Glad I brought Lysol and my own pillows and blankets. The smoke/fire alarm did not have a cover on it but I was assured it worked. I did not shower in the moldy bathroom. I did not walk with bare feet. There was a sticky residue over the wood, and when I washed the table and bed frames the cloth was dark with dirt.
Stayed 1 night in Jul 2022

2/10 Terrible

Kelley

Travelled with family
Disliked: Property conditions & facilities
Honestly, we didn't even stay long enough to see the actual condition of the room. From the looks of the place, I doubt we'd have been impressed. (The actual hotel looks absolutely nothing like the photos, btw.) That said, we really weren't looking for anything fancy - literally just a room to throw a sleeping bag on a bed and get a few hours of sleep. So we checked in, but upon heading to our room we found the entrance to our room was in between a handful of shady looking characters smoking and drinking outside their rooms (at 1:30am.) We asked to switch rooms, but the only other two open were just a couple doors down from the group. When we went outside to head to the new room, the group had progressed to setting a fire on the sidewalk outside the rooms. We then read some reviews that suggested this place was only good for junkies with nowhere else to go... harsh, but sort of checks out. So, we opted to say "no thanks", returned the room key right then and there, and went searching for another hotel. It was 2am at that point and we were lucky to find one open room at the Quality Inn. Not much better in quality, but worlds better in safety. (No one sitting outside setting fires.) For what it's worth, the Comfort Inn just down the street from Travelodge was probably the nicest hotel we saw in the area and had really helpful staff. They were booked, but helped us find a safe place that wasn't. If I were staying in Gaylord again, I would go there.
Stayed 1 night in Jul 2022

4/10 Poor

Allen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs work
They were very helpful and very nice. Good customer service but it was really nasty and smelled like died animals or something. Toilet seat wasn’t even on toilet. We understand they were remodeling but the smell was really bad and couldn’t take it. But would like to thank the counter for all their help.
Stayed 1 night in Jul 2022

2/10 Terrible

Daryl

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Black mold in room. No soap in room. Location is great
Stayed 1 night in Jul 2022

2/10 Terrible

Aimee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Canceled the stay and went to another hotel, room wasnt touched by housekeeping, hallways stunk. Awful. Asked for our money back which i have to get from you guys, and they didnt even want to know why
Stayed 1 night in Jul 2022

2/10 Terrible

scott

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Michael

Convient to the downtown area. Dirty, messy, out of date,
Stayed 1 night in Jul 2022

2/10 Terrible

Maricor

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
its a scam by expedia
Stayed 1 night in Jul 2022

8/10 Good

Kristina

Liked: Room comfort
Passing through
The hotel is a little outdated and could use some tidying up (maintenance on the grounds). Also, our bathroom could have been a bit cleaner. As a former executive housekeeper, I frown when I see hairs in the bathtub. Other than that, It was ok for a single night stay
Stayed 1 night in Jul 2022

4/10 Poor

Heidi

Travelled with family
Disliked: Property conditions & facilities
Disgusted
The hotel is under renovations but it was very dirty. Our room looked like it hadn’t been vacuumed in months. There was a dead fish smell by one entrance and trash spilling from the dumpster by the same entrance. Trash in the hallways and they looked like they hadn’t been vacuumed in months. The only nice part was the pool area. Our stay was definitely NOT worth the money we paid.
Stayed 1 night in Jul 2022

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in room was filthy and trashed, everthing! Entire motel! Should be condemned. Contacting state officials today
Stayed 2 nights in Jul 2022

2/10 Terrible

Jerry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
This hotel is being renovated, and it should be closed during the renovation. It’s bad. Our room had mold on the bathroom ceiling, cracks in the walls in the bathroom, and the worst tv setup I’ve ever seen. The staff was courteous and that’s the only nice thing I can say about this place. I will never stay at this place again.
Stayed 1 night in Jul 2022

4/10 Poor

Kevin

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is under renovation. Did not know that until we got there. There were flying nats in the room... nothing about the place was good.
Stayed 1 night in Jun 2022

2/10 Terrible

Chelsea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was filthy. It smelled like cigarettes and mildew. The pool water was brown. They are remodeling; stay away at least until that is complete. Even then, I would not stay again. The front desk staff were friendly.
Stayed 1 night in Jun 2022

4/10 Poor

Emily

Travelled with family, Travelled with partner
Call to be sure remodeling is done
Stayed 1 night in Jun 2022

6/10 Okay

Denise

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

mark

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Timothy

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Pool was still open, no food on site , we had to move room s112 to 118. 112 the bathroom door lock was broken and got locked in also the pool access door from the room wouldn't unlocked, also had construction debris in the walkway to the pool. We were moved to 118 the toilet was so loose it slaed dow after you used it, the room door to access the pool was so warpped that the only way to shut it was to slam it
Stayed 1 night in Jun 2022

4/10 Poor

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff seemed high when checking in..... And you could definitely smell it. The property was dirty outside and inside. Found to beetles in room. Floor was sticky including the carpet. And the pool area was stacked with furniture from chairs to mattresses.
Stayed 1 night in Jun 2022

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Derelict
The entire hotel is under construction with materials and discarded garbage everywhere - it does not appear that any forward progress or improvement is actually happening, it’s in complete disarray. While the accommodations were subpar, the gentleman at the front desk was helpful and quick to respond with the multiple issues we had.
Stayed 1 night in Jun 2022

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Under construction; entire place was filthy. Pool heater didn’t work. Hot tub heater didn’t work. No phone. Ice machine didn’t work. Pool area had piles of broken furniture and furniture from rooms being refurbished. Flooring in room was dirty and peeling up.
Stayed 2 nights in Jun 2022

2/10 Terrible

WILLIAM

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property is under construction. Did not know that when i booked the room. Bedroom was way outdated. Found three ticks in the bedroom. Pool area was being used as storage. Place was dirty. We could here conversations in room next to us.
Stayed 2 nights in Jun 2022
Response from Owner on 14 Jun 2022
We’re working on updating the property to make it state of the art. Please bear with us.

2/10 Terrible

Leila

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Exterior wall crumbling by door, metal door rusty, sticks, have to slam to latch. Tub doesn’t drain so 2nd person couldn’t shower. Solid window curtain track is detaching from ceiling and almost came down. Dead bugs/dirty windowsill. Noticeably deteriorating walls.
Stayed 1 night in Jun 2022

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed there numerous times...great price nice rooms..
Stayed 1 night in Jun 2022
Response from Owner on 14 Jun 2022
Thank you. We appreciate your business!

4/10 Poor

Jessica

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We had booked a room with a single king bed and got a room with 2 double beds.
Stayed 1 night in Jun 2022

2/10 Terrible

Greg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff people were very rude. I checked in and then check out within the first half hour. I was threatened by one of the staff members and should have called the police on him. I will never visit this property again and will let everyone I know about my experience at the Travelodge in Gaylord.
Stayed 1 night in Jun 2022
Response from Owner on 14 Jun 2022
I will follow up with my staff on this incident. Please accept my sincerest apologies that is not how we conduct business.

4/10 Poor

Albert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is under construction and should have rooms open that have been renovated It was quiet
Stayed 1 night in May 2022

4/10 Poor

Vicki

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2022

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No signage. Couldn't see from road
Stayed 1 night in May 2022
Response from Owner on 14 Jun 2022
New signage should be installed now. Thanks for understanding as we’re under renovation.

2/10 Terrible

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible outrageous conditions
Hotel under complete renovation after recently being acquired from American Lodge. The outside doors looked like they had been battered and they didn’t seal well. Rooms, beds and conditions of bathroom facilities were dirty and atrocious and the drywall and or concrete dust was thick in the air everywhere. Hallway carpets were covered in white construction dust and random public areas had piles of old mattresses. Tried a second room but the air quality and conditions continued to be so poor we had to leave. I was trying to talk to the front desk concierge and It was difficult to speak as I had no spit left in my mouth because of the dust! Horrible conditions! I was left coughing all evening, itchy burning eyes, congestion and still felt awful for most of the next day. The only bright spot of that day was the young front desk concierge who was very kind. Whoever owns that place and thought it was okay to rent out rooms to people amongst that mess should be ashamed! If I hadn’t prepaid I would never have set foot in it.
Stayed 1 night in May 2022
Response from Owner on 7 May 2022
Thanks for your feedback. We’re working hard on renovating the property and improving the Alpine into a state of the art Travelodge. Please pardon our appearance as we get ready for summer travel. We should be ready to rock and roll by then.