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Beoordelingen van Best Western Geneseo Inn

2.5 out of 5
Best Western Geneseo Inn
1375 S Oakwood Avenue, Geneseo, IL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 116 van 262 beoordelingen" "
Gastenscore: 8 - Goed. 92 van 262 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 262 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 262 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 262 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kathy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second stay here. The room is always clean, staff are friendly. Breakfast is great—but if you’re a late starting person, the breakfast will be almost gone. We had to ask for more eggs and meat. Which we received.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Kim

Positief: Netheid
1 nacht verbleven in mei 2024

6/10 – Redelijk

Wayne

Reisde met partner, Reisde met familie
Positief: Netheid
Clean facility and comfortable bed. Property is in need of some small repairs (leaky faucet, stained drapes, bad control on heater).
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Amy

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

6/10 – Redelijk

Blake

Good service.
1 nacht verbleven in februari 2024
Reactie van best western op 13 feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Brett

Negatief: Netheid
The breakfast was pretty limited, and not great quality. But, there's a good coffee shop a couple of doors down.
3 nachten verbleven in januari 2024

8/10 – Goed

Becky

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Bonnie, wurtsboro

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One night stay, easy on/off. Clean
1 nacht verbleven in januari 2024

6/10 – Redelijk

Wendy

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van best western op 12 dec 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in november 2023
Reactie van best western op 29 nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Stan

Reisde met familie
Positief: Netheid, personeel en service
Long walk from front desk to elevator
1 nacht verbleven in november 2023

6/10 – Redelijk

Kathy

Negatief: Voorzieningen
1 nacht verbleven in november 2023

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really like the handicapped accessibility especially the shower.
1 nacht verbleven in november 2023

8/10 – Goed

john

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023

8/10 – Goed

Lilia

Positief: Personeel en service
1 nacht verbleven in november 2023

10/10 – Uitstekend

Beth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van best westren op 30 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Bette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe property what we would expect for my best western!
1 nacht verbleven in oktober 2023
Reactie van best westren op 20 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Robert

Positief: Staat van de accommodatie en faciliteiten
cleaning staff opened room doors without knocking while I was in the room.
1 nacht verbleven in oktober 2023
Reactie van best westren op 30 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable with a really nice pool. Lots of gas stations and food options close by. Super convenient to freeway.
1 nacht verbleven in oktober 2023
Reactie van best westren op 11 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

ann C.

4 nachten verbleven in september 2023
Reactie van best westren op 30 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Jay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van best westren op 2 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Ann

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, updated, quiet. Sweet Pea restaurant next door was great. Breakfast scrambled eggs at the motel breakfast were mediocre. Otherwise breakfast was just OK.
2 nachten verbleven in september 2023
Reactie van best westren op 1 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Ontzettend slecht

Godfried, Chicago

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
This Property is slowly going downhill in the last 3 yrs of staying here. The room #130 smelled old and worn out and a cigarette cover up smell. The matress is broken not lumpy but broken.
2 nachten verbleven in september 2023
Reactie van best westren op 27 sep 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 – Uitstekend

Janet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and helpful. Nice hotel for a reasonable price.
1 nacht verbleven in september 2023
Reactie van best westren op 27 sep 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good all around
We actually missed our turn and pulled ioff the exit, booked on the spot. Pleasantly surprised with the hotel, solid rating all.around.
1 nacht verbleven in september 2023
Reactie van best westren op 30 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Meh
Bedding was stained. Shower didnt drain. Some of the staff was friendly while one was just rude and unfriendly. Slept fine but its gone downhill a bit. So for that reason id say overpriced and might look for alrernate lodging.
3 nachten verbleven in september 2023

6/10 – Redelijk

ronnie

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Hotel was ok. We paid through expedia and yet the guy behind the desk went ahead and charged our card a second time after we specifically told him not to. Him not speaking english well was a huge obstacle. Still waiting to see if they refunded out money. Breakfast was very lackluster and basic. Will not stay there again.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Jaya

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean and the breakfast was great.
1 nacht verbleven in juli 2023
Reactie van best westren op 30 okt 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

Kirsten

Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The main hallway smelled like mildew and the room smelled like cigarette smoke. The linens were very worn and dingy. There was dried blood on a light switch and on the floor. The breakfast was minimal and not very good. Overall ok in a pinch but I dont recommend that anyone stay here.

8/10 – Goed

Christine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy beds. Room was clean, bathroom a little sketchy. Ceiling was blotchy with dark spots. The room itself was nice. Breakfast was the standard buffet, so nothing exceptional.
1 nacht verbleven in september 2023

6/10 – Redelijk

Meredith

Negatief: Personeel en service
Location to highway is good
1 nacht verbleven in september 2023

10/10 – Uitstekend

Ben

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bathroom could use some sprucing up but staff and over all the hotel were great!
4 nachten verbleven in augustus 2023

8/10 – Goed

cale

3 nachten verbleven in augustus 2023

6/10 – Redelijk

Stephen

Positief: Netheid, comfort kamer
Strong natural gas smell by laundry room. Staff was unconcerned. Door lock had problems. Didn’t always open. Manager arrived at 10,:was informed of the problem, said the door was fine without checking and departed. After I raised enough hell, they gave me another room. Whole ordeal took 2+ hours
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Cindy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very clean great people there
1 nacht verbleven in juli 2023
Reactie van best westren op 28 jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 – Uitstekend

Carl

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything fine for a interstate motel.
1 nacht verbleven in juli 2023
Reactie van best westren op 17 jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Todd

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in juli 2023
Reactie van best western op 9 jul 2023
thank you

10/10 – Uitstekend

Linda, COLUMBUS

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean, comfortable beds, quiet and a nice breakfast.
1 nacht verbleven in juli 2023
Reactie van best westren op 8 jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

wayne, chicago

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall a great option for overnight. Will stop here again.
1 nacht verbleven in juli 2023
Reactie van ron op 5 jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Melissa

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
At least 'pretend' to care.....TRY...
I booked a large suite for my daughter's wedding prep, proud to support a local business. They would not work with me to do a late check-out (even offering to pay for the extra time) based on the time of the wedding. Instead said I had to reserve for another night, or my daughter had to leave the hotel at noon in her dress for a 3:30 wedding. We could not check in early for a Saturday reservation, OR check-out late with a Friday reservation. (He actually said someone else "wanted" the room after us if we didn't reserve it for the second night. ?????) Over $500 to use a room from 12 to 3:30. When we opened the door the suite was sweltering. As a "large" suite there were two AC units. However, only one worked at check-in. We inquired, and were told the one that worked was the new one, to replace the one that wasn't working and it should cool the room adequately (temps of 96+). Clearly one does not leave a non-functional unit in the wall and create an opening for a new unit. Thank God my daughter inspected further and found a thermostat for the "non-functioning" unit behind curtains across the room. The front desk (family of owner?) did not know this about one of the most expensive rooms in the building?? I am clearly diaappointed in customer service on many levels. In the past I have arranged for stays for my beloved out-of-town visitors here. After my own personal experience here, I will not ask my loved ones to stay here, or spend my own money to support a stay here.
2 nachten verbleven in juni 2023
Reactie van best westren op 1 jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Redelijk

Laura

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was good the only thing I can say that could use some attention was the beds they were a little hard not much cushion on mattresses. If that got up graded I’m sure this would very well be a really good stay rating for someone else!
1 nacht verbleven in juni 2023
Reactie van best westren op 1 jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Holly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van best westren op 21 jun 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 – Matig

William

1 nacht verbleven in juni 2023
Reactie van best westren op 21 jun 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Rosanna

Positief: Netheid, personeel en service
There are few choices in the town but the room was clean and better than expected. Breakfast was sparse but the price was fair. There's a Subway and Culvers walking distance and a Walmart across the street.
1 nacht verbleven in juni 2023
Reactie van best westren op 14 jun 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Alexandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van best westren op 14 jun 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Donna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Walls are paper thin. Only negative comment.
1 nacht verbleven in juni 2023
Reactie van best westren op 11 jun 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van best westren op 17 mei 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 309-945-9345.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No hot tub.
1 nacht verbleven in april 2023
Reactie van best westren op 3 mei 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Heather

1 nacht verbleven in maart 2023
Reactie van best westren op 22 apr 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.