Een binnenzwembad

Beoordelingen van 9Hotel Paquis

3 out of 5
9Hotel Paquis
31 Rue De Berne, Geneva, GE

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 314 van 676 beoordelingen" "
Gastenscore: 8 - Goed. 265 van 676 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 676 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 676 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 676 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Andrea

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooi hotel in hartje Geneve.
Reactie van Alexandre C. op 13 mrt 2023
Dear Andrea, We thank you very much to take the time to share your experience with us. We are really glad to know you've enjoyed your stay with us,and more particularly our location as well as our rooms. We hope to have the pleasure to welcome you again during a next trip in Geneva. Kind regards. Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Geverifieerde reiziger

2 nachten verbleven in december 2022
Reactie van Alexandre C. op 7 mrt 2023
Dear Ben, we do thank you to give us that rate. It is such a perfect mark and it is with pleasure I will share it with the whole team. We are very happy to see how much you enjoyed your stay with us! We look forward to see you again at 9Hotel Paquis during your next stay. Best regards. Alexandre C. Guest Relations supervisor

10/10 – Uitstekend

Tim

1 nacht verbleven in mei 2022
Reactie van Alexandre C. op 16 mei 2022
Dear Tim, we thank you for taking time to rate us in that way. 10/10 is such a perfect mark and I am very proud to share it with the whole team. It is definitively the best reward that we could expect : guest's recognition for our work based on excellence, high quality and hospitality. We are very happy to see how much you enjoyed your stay with us ! We look forward to see you again in your new Geneva's home. Best regards. Alexandre C. Guest Relations supervisor

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in maart 2020
Reactie van Alexandre op 30 sep 2021
Dear valuable guest, we thank you for your feedback according to your stay in our hotel. Feedbacks are a way for us to improve our quality of service towards our guests. I would like to ask you, if you do not mind, to provide us some more details about your stay. Obviously this kind of feedback without details is not very useful and senseless both for future guests as well as for us. I remain at your entire disposal for any kind of assistance. Alexandre C. Guest relations supervisor

10/10 – Uitstekend

Ronald

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel
Good location. Great coffee. Nice fitness
1 nacht verbleven in januari 2020
Reactie van Alexandre C. op 3 feb 2020
Dear Ronald, we thank you so much for your very positive feedback concerning our hotel. It is always encouraging for us to see that our valuable guests rate us with a very good mark. We hope that we will have the pleasure to welcome you again in the near future. Kind Regards, Alexandre C. Guest Relations Supervisor

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net hotel dicht bij station en meer van Geneve
Net hotel op loopafstand van zowe het centraal station en het meer van Geneve. Kamers zijn niet al te groot, maar zijn wel van alle gemakken voorzien. Goede wifi. 'S ochtends goed ontbijt buffet.
1 nacht verbleven in januari 2020
Reactie van Alexandre C. op 14 jan 2020
Dear valuable guest, We thank you very much for this great comment ! We are delighted to know that you had a pleasant stay in our hotel. It is newly refurbished for your comfort. Indeed our location in the heart of Geneva city is very convenient, everything is closeby. We look forward to seeing you again during your next stay in Geneva. Best regards, Alexandre C. Guest Relations Supervisor

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het was heel erg centraal. Binnen minder dan 10 minuten ben je in de stad. Je krijgt ook een openbaarvervoer pasje waarmee je gratis kan reizen in Genève
2 nachten verbleven in november 2019
Reactie van Alexandre C. op 6 dec 2019
Dear valuable guest, we thank you very much for your positive feedback ! Indeed our location is optimal, our hotel is in the heart of Geneva, everything is closeby. We are very glad to know that you experienced a memorable week end in Geneva. We will be proud to welcome you back for another week-end break. Best regards, Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and comfortable hotel, rooms are a bit on the small side but prices are very competitive.
1 nacht verbleven in november 2019
Reactie van Alexandre C. op 20 nov 2019
Dear valuable guest, we thank you very much for your very positive feedback ! We are delighted to know that you enjoyed your stay in our hotel. Indeed our hotel is freshly renovated for your comfort and your full satisfaction. We look forward to seeing you again during your next stay in Geneva. Best regards, Alexandre C. Guest Relations Supervisor

8/10 – Goed

Ronald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Nice hotel, perfect location. Spa in the hotel. Breakfast great, coffee perfect!
1 nacht verbleven in augustus 2019
Reactie van Alexandre C. op 2 sep 2019
Dear Ronald, Thank you for posting such a positive comment about your recent experience with us. We are delighted that your stay reached your expectations and you appreciated particularly our swiss coffee. We look forward to welcome you back, kind regards. Alexandre C. Guest Relations Supervisor.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We vonden het een zeer nette hotel in centrum van Genève. Het personeel was heel erg vriendelijk en behulpzaam! Een heel goed ontbijt. Op vrijdagavond was er wat meer geluidsoverlast door de vele cafeetjes in de buurt. En we kregen kaartjes voor gratis verplaatsing in de stad gedurende ons verblijf! Een heel mooie extra!
2 nachten verbleven in augustus 2019
Reactie van Alexandre C. op 27 aug 2019
Dear valuable guest, We thank you very much for your great comment ! We are delighted to know that you had a pleasant stay in our hotel. A big thank you for your positive feedback concerning the involvment of our staff to create perfect and memorable moments for our guests. We look forward to seeing you again during your next stay in Geneva. Best regards, Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Impressed: I will come back
Impressed by this design boutique hotel. Feels like a 4 star hotel. I will definitely come back. Quiet stay. Lobby is great too to work during day on laptop
1 nacht verbleven in augustus 2019
Reactie van Alexandre C. op 12 aug 2019
Dear valuable guest, we thank you very much for your great comment ! We are delighted to know that you had a pleasant stay in our hotel. A big thank you for your positive feedback concerning the design and the atmosphere in our hotel. We want to create perfect and memorable moments for our guests. We look forward to seeing you again during your next stay in Geneva. Best regards, Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Design boutique hotel exceeded all expectations
Just a 5 min. walk from the main station, in a slightly chaotic side street this gem is located. Sleek, polished and warm design this hotel will give you a amazing welcome with professional and friendly staff. The wellness area is a nice extra. Room for improvement: it would be great to have a partnership with a gym in the area as the fitness in the hotel only provides 2 cardio machines.
1 nacht verbleven in augustus 2019
Reactie van Alexandre C. op 8 aug 2019
Dear valuable guest, Thank you so much for your very positive feedback concerning our hotel. It is always encouraging for us to see that our valuable guests rate us at the maximum. We hope that we will have the pleasure to welcome you again in the near future. Kind Regards, Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous hotel with warm and calm atmosphere
Fabulous hotel with calm and warm atmosphere. Friendly and professional staff. On walking distance of the main station. Only strange thing I found is the transparant shower in the room with automated lightning: highly uncomfortable to take a shower while your roommate can see you from the bed. This should be improved in terms of privacy. Apart from this I highly recommend this hotel
1 nacht verbleven in augustus 2019
Reactie van Alexandre C. op 8 aug 2019
Dear valuable guest, Thank you for posting this very positive feedback about your recent experience with us. We are so glad that you had a pleasant stay with us, we take in consideration your comment concerning the shower and we will definitively work on it as soon as possible. We look forward to welcoming you back, Kind regards, Alexandre C. Guest Relations Supervisor

8/10 – Goed

Sjef

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very central and clean, street is so so
The street is so so but the hotel is very nice and clean and has nice facilities including gym and pool. Friendly staff and good and comfortable lounge whith good WiFi. Room is on the small side.
1 nacht verbleven in maart 2019
Reactie van Maria op 21 mrt 2019
Dear Sjef, We thank you very much for your very nice comment. We are really glad to know that you had a pleasant stay in our hotel, and that you have enjoyed our pool :) We hope to have the pleasure to welcome you again during your next trip in Geneva. Best regards, Maria Responsable de réception

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Basic maar goed verzorgd. Moderne uitstraling en uitrusting.
1 nacht verbleven in februari 2019
Reactie van Maria Morales op 14 feb 2019
Dear guest, We thank you very much for your great comment and are delighted to hear that you had a great time at the 9 Hôtel Paquis. We look forward to seeing you again during your next stay in Geneva. Best regards, Maria Morales Responsable de réception

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Net hotel, centraal gelegen
Net hotel, op een paar minuten lopen vanaf het meer van Geneve. Kamers waren niet te groot, maar waren van alle gemakken voorzien. Kamers waren netjes. Wij kregen een welkomstdrankje en check in ging snel. Personeel was erg behulpzaam. Ook het treinstation is om de hoek. Van het treinstation naar de luchthaven duurt maar 7 minuten.
1 nacht verbleven in januari 2019
Reactie van Maria Morales op 17 jan 2019
Dear guest, Thank you so much for this fantastic comment :) We are very happy to hear how much you enjoyed our hotel. Your compliments for our staff have been sent to them. We look forward to seeing you during your next stay in Geneva. Best regards, Maria Morales Responsable de réception

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Niet super ruim bemeten, maar goed afgewerkt hotel met zwembad, sauna, jacuzzi en gym. Wij hebben hier prima overnacht en een heerlijk ontbeten.
1 nacht verbleven in december 2018
Reactie van Maria Morales op 20 dec 2018
Dear guest, We kindly thank you to take the time to share your experience. Looking forward to welcome you again during you next trip in Geneva. Best Regards, Maria Morales Première de réception

6/10 – Redelijk

Titus

Positief: Netheid
Commotie over dubbele reservering, slecht behandeld, geen refund...
1 nacht verbleven in december 2018
Reactie van Maria Morales op 18 dec 2018
Dear Titus, We kindly thank you to take the time to share your experience. Looking forward to welcome you again during you next trip in Geneva. Best Regards, Maria Morales Première de réception

10/10 – Uitstekend

SJ

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2018
Reactie van Maria Morales op 27 nov 2018
Dear SJ, We thank you very much for your great comment ! We are delighted to know that you had a pleasant stay in our hotel. A big thank you for your positive feedback that we share with pleasure with our staff. We look forward to seeing you again during your next stay in Geneva. Kind regards, Maria Morales Première de réception

4/10 – Matig

Tyler

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
If you like ZERO space, this is a great property for you. Room was the size of a shoe box, may not have been bad traveling alone, two people was very tight. Would recommend staying elsewhere. This was the worst of the three rooms we had during our trip.
2 nachten verbleven in april 2024
Reactie van Alexandre C. op 19 apr 2024
Dear Tyler, first of all let me thank you for your feedback. Geneva is a small big city, where the space is optimized at its maximum, our rooms are totally in adequacy with Geneva standards and room space is totally comfortable and optimized. Next time, for an eventual future reservation do not hesitate to request a higher room category for a bigger space. We do confirm that our hotel is fit for family guests as well as business guests. We do thank you and wish you all the best. Alexandre Guest Relations Supervisor

10/10 – Uitstekend

Daniela

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice!
1 nacht verbleven in maart 2024
Reactie van Alexandre C. op 16 apr 2024
Dear Daniela, we thank you for taking time to rate us in that way. It is definitively the best reward that we could expect : guest's recognition for our work based on excellence, high quality and hospitality. We are very happy to see how much you enjoyed your stay with us ! We look forward to see you again in your new Geneva's home. Best regards. Alexandre C. Guest Relations supervisor

8/10 – Goed

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to the main train station (10 minutes walk) and main bus station (10 minutes). Hotel is very clean. Remember to ask for the free tourist transport pass which they will email you it. Classic room is small but cosy. Free shampoo and gel. Shower room door is see-through so be warned. Separate toilet. Free coffee and tea with biscuits and kettle. Mattress is comfortable. Room is a bit warm but windows can be left open. Pool, sauna, gym and hot tub is great but room did not have robe or slippers. From Geneva airport before leaving the airport inside the luggage collection grab a free 80 minutes train ticket. Ten minutes train drive in or otherwise pay 2 euros. The hotel is located very near to supermarkets and tourist attraction. Ten minutes slow walk to lake. Waterbus to old town 15-20 minutes. Tram to CERN 25 minutes. 10 minutes Tram to united nations. Flixbus station nearby and go to Annecy (1hour). Perfect location.
2 nachten verbleven in maart 2024
Reactie van Alexandre C. op 28 mrt 2024
Dear Kevin, thank you so much for your full and clear description concerning our hotel amenities and our ideal location. We will be glad to welcome you again very soon. Thanks so much. Alexandre C. Guest Relations Supervisor

8/10 – Goed

Diego

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was okay, but it would be nice to have more privacy in the shower
Reactie van Marie - Front office manager op 7 feb 2024
Dear Diego, We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! We thank into account your remarks on the privacy with the shower; we have some rooms that you cannot see the shower from the bed; maybe it can suits you more. We hope to welcome you again during your next stay in Geneva, Best regards,

10/10 – Uitstekend

Laura

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked it very much!
2 nachten verbleven in januari 2024
Reactie van Sophie - Guest relations supervisor op 17 jan 2024
Dear LauraThank you very much for your great feedback, we are happy to read you have enjoyedyour stay with us!We hope to have the pleasure to welcome you again during a next trip in Geneva.Kind regards,

8/10 – Goed

Ricardo

Zakenreiziger
Positief: Personeel en service, comfort kamer
3 nachten verbleven in januari 2024
Reactie van Marie - Front office manager op 13 jan 2024
Dear Ricardo, We kindly thank you to take the time to share your experience. We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Geneva. Best Regards

10/10 – Uitstekend

Jason, Northville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice, convenient location. Good customer service. Pleased with our experience.
1 nacht verbleven in januari 2024
Reactie van Sophie - Guest relations supervisor op 12 jan 2024
Dear Jason,Thank you for your your nice feedback about your stay. We are glad to learn you've enjoyed your stay, and more particularly our location and staff.We hope to have the pleasure to welcome you back.Kind regards,

4/10 – Matig

Peter

Positief: Netheid
Negatief: Comfort kamer
Kleines Zimmer & unangenehmer Geruch in der Lobby
In der Lobby lag ein sehr intensiver, für mich unangenehmer Duft in der Luft. Ohne Buchung hätte ich das Hotel gleich wieder verlassen. Das Personal war beim Check-In speditiv, aber mehr auch nicht. Der Aufzug ist so klein, dass er mit zwei Personen und einem kleinen Rollkoffer gefüllt ist. Ein Rollstuhl passt da sicherlich nicht rein. Wie das Hotel auf eine Grösse von 15 m2 beim Club-Zimmer kommt, hat sich mir nicht erschlossen. Rund um das Bett besteht ein etwa 50 cm breiter Gang. Mehr Bewegungsfreiheit besteht nicht. Ich hatte noch selten so ein enges kleines Zimmer - und das in der zweitteuersten Zimmerkategorie des Hotels. Immerhin war die Minibar gefüllt, mit Preisen ab 7.00 Fr. pro Snack jedoch reichlich teuer. An der Wand hinter dem Bett klebte noch Kaugummi, der sich in den Haaren verklebt hat. Im Vorfeld des Aufenthalts habe ich auf meine Anfrage nach einem Parkplatz und ob ein Hund erlaubt ist, keine Antwort empfangen. Alles in allem von der Vorbereitung bis zur Abreise eine ziemlich unangenehme Erfahrung.
1 nacht verbleven in januari 2024
Reactie van Marie - Front office manager op 13 jan 2024
Dear Peter, Thank you for taking the time to share your experience at the 9 Hotel Paquis. We are sorry that you did not enjoy your stay as it was supposed to be. Our reception is open 24h/24; you should tell us all about this during your stay so we can intervene as quickly as possible. Best regards

4/10 – Matig

Ainsleigh

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Alexandre C. op 10 jan 2024
Dear Ainsleigh, thank you so much for your feedback, nevertheless you can feel free to provide some more details on your experience in our hotel. Feedbacks are a way to improve ourselves, and we care of that. Let us know some more details. Thanks and regards. Alexandre C. Guest Relations Supervisor

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hôtel pratique
Hôtel pratique car facile d’accès depuis la gare centrale, et lac et centre-ville à proximité. Chambre petite, sombre toutefois et éclairage pas super bien pensé (sombre au niveau du miroir du lavabo, difficile de bien se maquiller) Étrange d’avoir une salle de bain directement dans la chambre : cabine de douche totalement transparente qui donne donc sur la chambre … et lavabo dans la chambre. Odeurs de canalisations au niveau de la douche et du lavabo.
3 nachten verbleven in januari 2024
Reactie van Alexandre C. op 10 jan 2024
Très cher client, un grand merci pour cette note qui est véritablement le reflet de la prestation que l'on souhaite offrir au quotidien à notre clientèle. En effet notre hotel est idéalement situé au centre ville de Geneve où l'espace est optimisé à son maximum. Nous avons plusieurs catégories de chambre au sein de notre établissement, la prochaine fois n'hésitez pas à nous solliciter afin de revoir votre réservation et de vous allouer une chambre en catégorie supérieure. Au plaisir de vous revoir lors de votre prochain passage sur Genève, Bien cordialement. Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Johanna

1 nacht verbleven in december 2023
Reactie van Sophie - guest relations supervisor op 2 jan 2024
Dear JohannaThank you very much for taking the time to share your feedback. We are glad to leanr you have enjoyed your stay as it was supposed to be.We hope to have the pleasure to welcome you again during a next day.Kind regards,

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Sketchy
The hotel was really lovely but the clientele outside was a bit on the hard side red light call girls from 2pm till the next day our room over looked the ibis’s we saw it all clubs open all night men hanging around very sketchy experience
2 nachten verbleven in december 2023
Reactie van Marie - Front office manger op 25 dec 2023
Dear Andrew, Thank you for taking the time to write this review of your stay in our hotel. We are sorry to hear that you did not like the Pâquis district. As you'll find in Amsterdam, the Pâquis is the "red light" district of Geneva, which doesn't make it a bad place to be, but rather a popular and much-loved area for Genevans. We hope to have a chance to welcome you again during your next stay in Geneva. Best regards

10/10 – Uitstekend

Hans-Joachim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima Unterkunft mit toller Überraschung
Prima Lage in Bahnhofsnähe trotz quirligem Quartier, Zimmer prima, Bett ausgezichnet, sehr nettes Personal. Der Spa ist toll, eine echte Überraschung, auch noch bis 23h offen.Gerne wieder :-)
1 nacht verbleven in december 2023
Reactie van Marie - Front office manager op 25 dec 2023
Dear Hans-Joachim, Thank you for posting such a generous comment about your recent experience. We are delighted that your stay exceeded your expectations and that you appreciated our spa area. We look forward to welcoming you back, Kind regards

8/10 – Goed

mattias

2 nachten verbleven in december 2023
Reactie van Marie - Front office manager op 25 dec 2023
Dear Mattias,We are really glad that you've enjoyed your stay in our house! Looking forward to welcome you again during you next trip in Geneva. Best Regards

8/10 – Goed

Rebbecca, Cranfield

1 nacht verbleven in december 2023
Reactie van Sophie - guest relations supervisor op 2 jan 2024
Dear Rebbecca,All the 9hotel's team thanks you for your nice feedback about your stay with us, and hopes to have the pleasure to welcome you again.Have a wonderful year 2024!Best regards,

10/10 – Uitstekend

Laura

1 nacht verbleven in december 2023
Reactie van Sophie - guest relations supervisor op 2 jan 2024
Dear Laura,Thank you very much for your kind feedback about your stay. Indeed we are happy to see you have enjoyed it!Have a happy new year !Kind regards,

10/10 – Uitstekend

Surendra

1 nacht verbleven in november 2023
Reactie van Alexandre C. op 24 nov 2023
Dear Surendra, a big thank you for your mark. 5/5 is such a perfect feedback which reveals that you enjoyed your stay fully. We are so proud to know that our guests feel like home in our hotel, we care of every single detail to make each stay unique and unforgettable. We do hope to see you again, best regards. Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Mohammed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
It was a really great hotel with lots of friendly customer service.
3 nachten verbleven in november 2023
Reactie van Alexandre C. op 14 nov 2023
Très cher Mohammed, un grand merci pour cette note qui est véritablement le reflet de la prestation que l'on souhaite offrir au quotidien à notre clientèle. L'excellence hôtelière couplée à la qualité de service, nous souhaitons rendre chaque séjour unique. Au plaisir de vous revoir lors de votre prochain passage sur Genève, Bien cordialement. Alexandre C. Guest Relations Supervisor

8/10 – Goed

LOUBNA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Alexandre C. op 13 nov 2023
Dear Loubna, we thank you for taking time to rate us in that way. It is definitively the best reward that we could expect : guest's recognition for our work based on excellence, high quality and hospitality. We are very happy to see how much you enjoyed your stay with us ! We look forward to see you again in your new Geneva's home. Best regards. Alexandre C. Guest Relations supervisor

10/10 – Uitstekend

Anthony

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Sophie - Guest relations supervisor op 9 nov 2023
Dear Anthony,Thank you for your great feedback about your stay. We are happy to see you have enjoyed it.Hoping to have the pleasure to welcome you again, we wish you a great day.Regards,

8/10 – Goed

Emil

3 nachten verbleven in oktober 2023
Reactie van Alexandre C. op 6 nov 2023
Dear Emil, a big thank you for your mark. This is such a perfect feedback which reveals that you enjoyed your stay fully. We are so proud to know that our guests feel like home in our hotel, we care of every single detail to make each stay unique and unforgettable. We do hope to see you again, best regards. Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Brett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location and nice property.
Hotel staff was very friendly and helpful. Room was efficient. Could have had better pillows. The wait staff for breakfast was super fantastic. Location close to train, food, the lake, great spot overall.
2 nachten verbleven in oktober 2023
Reactie van Alexandre C. op 6 nov 2023
Dear Brett, we do thank your for your sincere feedback. All feedbacks are so precious and meaningful for us in order to improve ourselves. We always want to provide the best hotel experience to our guests. Please know for the next time that we do have a 24/7 assistance and service. Do not hesitate to call us anytime to request extra pillows. We do hope to see you again and we do thank you for your stay with us. Best regards. Alexandre C. Guest Relations Supervisor

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service
Air conditioning
Comfortable for the most part but the air conditioning didn't seem to work in my room, and as I opened the window, the smell of fried food would enter the room. Otherwise, all good
4 nachten verbleven in oktober 2023
Reactie van Alexandre C. op 2 nov 2023
Dear valuable guest, thank you so much for your feedback, please know that our team is fully involved to assist you 24/7 technically, day or night, do not hesitate next time to contact us to adjust the temperature in your room in order to reach your comfort expectation. We do hope to see you again very soon, best regards. Alexandre C. Guest Relations Supervisor

8/10 – Goed

Potenza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Alexandre C. op 2 nov 2023
Dear Potenza, a big thank you for your mark which reveals that you enjoyed your stay fully. We are so proud to know that our guests feel like home in our hotel, we care of every single detail to make each stay unique and unforgettable. We do hope to see you again, best regards. Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Alexandre C. op 30 okt 2023
Très cher client, un grand merci pour cette note qui est véritablement le reflet de la prestation que l'on souhaite offrir au quotidien à notre clientèle. L'excellence hôtelière couplée à la qualité de service, nous souhaitons rendre chaque séjour unique. Au plaisir de vous revoir lors de votre prochain passage sur Genève, Bien cordialement. Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Awa

Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van Alexandre C. op 23 okt 2023
Chère Awa, un grand merci pour cette note qui est véritablement le reflet de la prestation que l'on souhaite offrir au quotidien à notre clientèle. L'excellence hôtelière couplée à la qualité de service, nous souhaitons rendre chaque séjour unique. Au plaisir de vous revoir lors de votre prochain passage sur Genève, Bien cordialement. Alexandre C. Guest Relations Supervisor

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location
1 nacht verbleven in oktober 2023
Reactie van Alexandre C. op 23 okt 2023
Dear Michael, we do thank you to give us that rate. It is such a perfect mark and it is with pleasure I will share it with the whole team. We are very happy to see how much you enjoyed your stay with us! We look forward to see you again at 9Hotel Paquis during your next stay. Best regards. Alexandre C. Guest Relations supervisor

10/10 – Uitstekend

Robert

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Facile d'accès et bien situé
Nous avons adoré cet hôtel qui est superbement bien situé, facile d'accès. Notre seul bémol est la luminosité dans la chambre, Très difficile de se maquiller dans cet éclairage! Pour le reste, tout était parfait
2 nachten verbleven in oktober 2023
Reactie van Alexandre C. op 18 okt 2023
Cher Robert, un grand merci pour cette excellente note qui est véritablement le reflet de la prestation que l'on souhaite offrir au quotidien à notre clientèle. L'excellence hôtelière couplée à la qualité de service, nous souhaitons rendre chaque séjour unique. Les photos montrent réellement le haut standard qualitatif de notre offre. Au plaisir de vous revoir lors de votre prochain passage sur Genève, Bien cordialement. Alexandre C. Guest Relations Supervisor

10/10 – Uitstekend

Kristina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The continental breakfast was so good, and the coffee machine in the lobby accessible at anytime was perfect. Great staff and location.
2 nachten verbleven in september 2023
Reactie van Alexandre C. op 16 okt 2023
Dear Kristina, thank you so much for your feedback highlighting our breakfast, indeed our breakfast is organic, healthy, full and perfect to start your working day. Our staff is always there to assist you during your stay, our involvement is full and without any condition to satisfy all your needs. Thanks again and we do hope to see you again dear Kristina. Best regards. Alexandre Guest Relations Supervisor

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel located within a short walking distance from train station. Rooms are comfortable & clean. good for short stay.
3 nachten verbleven in oktober 2023
Reactie van Alexandre C. op 11 okt 2023
Dear valuable guest, thank you for your feedback. Concerning our hotel location it is ideally located in the heart of Geneva, everything is closeby such as public transportations connexion (trains, TPG network, airport...), Geneva lake and also the historical Geneva center. Our area is an alternative, animated, folk area with plenty of cosmopolitan restaurants, jazz bars and clubs. We do hope to see you again pretty soon. Once again thank you very much. Alexandre C. Guest Relations Supervisor

8/10 – Goed

Rebecca

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall the stay was pleasant. The rooms were smaller than expected. The pool was definitely an added bonus that my children really enjoyed. Our first night there the fire alarm went off and after reading previous reviews it seems that happens often at this hotel. The breakfast was great and they offered evening snacks at the desk. Overall I would likely stay here again.
2 nachten verbleven in september 2023
Reactie van Sophie - Guest relations supervisor op 12 okt 2023
Dear Rebecca,Thank you for taking the time to share your experience.We are glad to know you've enjoyed your stay with us, and that you've liked our wellness area and breakfast. Nevertheless we apologise again about the fire alarm, there was an issue with a guest's room. But this does not happen regularly, it maybe the second time, and it was for the security of our customers.We will be really pleased to welcome you again and whish you a good day.Kind regards,