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Beoordelingen van Diamond Naxos Taormina

5 out of 5
Diamond Naxos Taormina
Via Dei Sei Mulini, Giardini Naxos, Sicily

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 41 van 135 beoordelingen" "
Gastenscore: 8 - Goed. 58 van 135 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 135 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 135 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 135 beoordelingen" "

8,8/10

Netheid

8,0/10

Personeel en service

7,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Harry, Eindhoven

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Aardig hotel maar geen 5 sterren waard
We hadden een kamer met zeezicht maar hoewel we de zee konden zien was het zicht niet meer dan redelijk. Dat komt omdat het hotel vrij achteraf ligt. De kamer op zich was prima en van alle gemakken voorzien. Met de kamer hadden we zicht op een zwembad dat niet gebruikt kon worden. Het 2e zwembad aan de voorkant van het hotel was mooi. We zaten in een gedeelte van het hotel waar de Wifi performance ronduit slecht was. Het ontbijt buffet was goed. Wel was er tijdens ons verblijf een grote meeting in het hotel en daar hadden de (overigens vriendelijke) medewerkers duidelijk moeite mee: tafels waren niet beschikbaar en het weer klaarmaken verliep verre van efficient. Overall een aardig hotel maar zeker geen vijf sterren.
3 nachten verbleven in mei 2018
Reactie van The Hotel Manager op 23 jun 2018
Dear Sir, thank you for writing your review on Expedia. It was a pleasure to have you as our guest at Diamond Resort Naxos-Taormina and we are glad that you were pleased with your room. We have noted your constructive comments and please be assured that these have been shared with the F&B team as guest feedback is of extreme importance to us. We look forward to your return visit and give us an opportunity to provide you a better experience on your next stay. Kind regards,

8/10 – Goed

Bella Italia, Breda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk hotel
Het hotel is zeer netjes, het heeft ruime kamers en het ontbijt was prima. Het zwembad was lekker groot en er waren genoeg ligstoelen voor iedereen. De prijzen van het eten en drinken was bovengemiddeld. Het hotel ligt dichtbij Taormina op een heuvel. Het is best een klimmetje voordat je het hotel bereikt. Het daadwerkelijke centrum van Giardini Naxos is ongeveer 20-25 minuten te lopen. Personeel was zeer behulpzaam en we erg vriendelijk.

8/10 – Goed

Juliette, Eindhoven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel
Het was jammer dat je wel 2 km moest lopen om op de "boulevard " te komen, we hadden gehoopt dat het een hotel was met strand voor de deur. Helaas dat viel tegen, wel een mooi zwembad. Service was goed in het hotel en ook het ontbijt was goed verzorgd.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
In the past food was much better, not enough options at breakfast etc. The front stairs to enter so dirty as well as the pool area nothing cleaned daily including pool chairs. We will not go back The air conditioning was horrendous too!!!! We will not return.
11 nachten verbleven in augustus 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met huisdieren, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nel complesso un bel 4 stelle. Da rivedere il personale e l’organizzazione
3 nachten verbleven in augustus 2021

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Non un cinque stelle! Camere vecchie, personale molto scortese e colazione non delle migliori, non ci ritornerò!
1 nacht verbleven in augustus 2020

8/10 – Goed

Renate Katrine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2020

8/10 – Goed

Renate Katrine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2020

6/10 – Redelijk

Simon

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
Just okay.
1 nacht verbleven in september 2020

2/10 – Ontzettend slecht

Katie, Toronto

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is one of the worst hotel experiences I’ve had. To say that this is a 5 star hotel is laughable. I am upset with Expedia for representing it as such. Location: Disgusting. It’s in the ghetto. 30 minute walk to Naxos. 45 min walk to Taormina. All through a dump. Check in: I was given a key to a room. The key worked, and I opened the door on two people in bed. All of us were shocked. Aside from being unpleasant, this is not secure!!! When approaching the concierge, they blamed it on Expedia. Do you mean to tell me your 5 star system doesn’t know if a room is occupied??? I’m a single woman traveling. What if someone walked in on me in the middle of night? Or stolen my belongings? Food: Honestly, I looked at their breakfast and decided it was safer to stay hungry. Room: Broken shower. Hard bed. No blanket. Weak AC. Very old. Price: Absurd for the stressful experience I had there. DO NOT STAY HERE!!!!
2 nachten verbleven in augustus 2020

8/10 – Goed

Massimo, Palermo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
un ottimo Hotel in posizione centrale. Unico neo una non perfetta organizzazione nel parcheggio e nei servizi della reception. Il personale di servizio molto cortese in particolar modo la gentilezza e la professionalità del Sig. Roberto nella cura del cliente. Ci tornerò
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Roberto

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2020
Reactie van Claudia op 22 jul 2020
Gent.ssimo Roberto, siamo lieti che il soggiorno sia stato di Vs. gradimento e Vi ringraziamo per commento positivo. In attesa di poterVi ricevere nuovamente come ns. graditissimi ospiti, l'occasione è lieta per porgere Cordiali saluti

8/10 – Goed

Ronnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2019
Reactie van Diamond op 5 nov 2019
Dear Ronnie, we want to thank you for your good valutation and we are happy that you enjoyed your stay with us. Hope to see you in a next future. Best regards The Hotel Management and staff

10/10 – Uitstekend

Mats

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Diamond op 5 nov 2019
Dear Mats, thank you very much for your fantastic valutation. Warm regards The Hotel Management and staff

8/10 – Goed

Holger, Düsseldorf

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Insgesamt alles positiv. Bei den 5 Sternen muss man wohl die Landeskriterien mit berücksichtigen (Zimmer haben beispielsweise keine Sitzgelegenheiten, beim Frühstücksbuffet muss man bei der einzigen Kaffeemaschine für 100 Personen ein wenig Geduld mitbringen). Essen oder Trinken von außerhalb mitbringen ist lt. Schild am Eingang nicht erlaubt (wir haben uns nicht dran gehalten). Das Wichtigste jedoch: Zimmer sind sehr sauber und das Personal ist sehr freundlich.
7 nachten verbleven in september 2019
Reactie van Diamond op 6 okt 2019
Sehr geehrter Holger, wir moechten uns fuer Ihre gute Bewertung bedanken und es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Mit freundlichen Gruessen Die Hoteldirektion und Mitarbeiter

6/10 – Redelijk

Laura

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
A mixed bag
Convenient to visit Taormina since you can leave car in lot for 12 euro or park free nearby. However, we called hotel desk from Taormina to ask where shuttle was picking us up and desk operator Francisco said it wasn't his job to tell us. He was mean in other ways. We returned to an ant infestation and he didn't care. Here's the problem for women traveling in sicily without a man, you will find an enormous amount of rude and dismissive behavior. Must use hotels.com in order not to get taken advantage of. Great deals and desk clerk can't harrass you since all is printed out and priced. This hotel was good because it's near beach and wonderful boating. Also an excellent breakfast included.
1 nacht verbleven in september 2019

8/10 – Goed

C

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Did not provide accurate information all the time.
3 nachten verbleven in augustus 2019
Reactie van Diamond op 3 sep 2019
Dear guest, we thank you for your review and hope to welcome you in a next future. The Hotel Management and staff

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely setting, very clean, excellent service, will definitely go back.
5 nachten verbleven in augustus 2019
Reactie van Diamond op 3 sep 2019
Dear Anonymous, thank you so much for your excellent review. We hope to meet you soon. Warm regards The Hotel Management and staff

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Complimenti alla competenza e cordialità dell’autista della navetta e ai due ragazzi della reception che hanno saputo trattarci come ci si aspetta in un albergo di 5 stelle. Per quanto riguarda l’arrivo, nonostante abbia fatto presente che avevamo affrontato un viaggio di 9 ore di macchina ,chi ha effettuato il check- in non ha mostrato alcuna flessibilità anticipando nemmeno di 5 minuti rispetto all’orario previsto per le 14. La camera aveva un problema con il box doccia che ho prontamente segnalato appena entrati in camera poichè impediva di usufruire della doccia ma ciò nonostante e le successive 2 segnalazioni, il problema è stato risolto nel giorno successivo. Non abbiamo usufruito della piscina o degli altri servizi,per una nostra scelta di usare il tempo a disposizione in modi differenti ma per quel che concerne la colazione è organizzato davvero benissimo. Parcheggio dell’albergo a pagamento . Di fronte, difficile se non impossibile trovare posti auto. Personalmente mi aspettavo di più da una struttura a 5 stelle e per il prezzo pagato per un soggiorno di 8 notti.
8 nachten verbleven in augustus 2019
Reactie van Diamond op 22 aug 2019
Gentile Anonymous, La ringraziamo per la Sua recensione e per i complimenti espressi. Per quanto riguarda il Suo check-in desideriamo sottolineare che in un periodo di altissima stagione purtroppo non ci è sempre possibile consegnare le camere prima delle ore 14.00. Inoltre, ci dispiace per il problema del box doccia che è stato risolto il giorno successivo. Nella speranza di rivederLa nuovamente, La salutiamo cordialmente. La Direzione e staff tutto

10/10 – Uitstekend

Alessio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Consigliatissimo!!
La struttura è fantastica, il servizio ottimo, complimenti anche allo chef e al pasticciere per i loro piatti prelibati, le piscine Sn davvero belle e consiglio la spa presente in struttura... Consigliatissimo se ci troviamo da quelle parti soggiorneremo sicuramente li con piacere
7 nachten verbleven in augustus 2019
Reactie van Diamond op 20 aug 2019
Gentile Alessio, mille grazie per la Sua fantastica recensione. Ci riempe di gioia apprendere che il Suo soggiorno è stato un successo e La ringraziamo anche per le belle parole spese per il nostro chef e suo staff, le piscine e la SPA. Ci farebbe piacere ospitarLa di nuovo in un prossimo futuro. Cordiali saluti La Direzione e collaboratori

8/10 – Goed

Vadim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Всем привет от Вальдемара
Здравствуйте! Проживал с 10 по 13 августа 2019 года, номер предоставили класса премьер в верхнем корпусе, к номеру претензий нет. просторный, два шкафа, больших, прихожая, ванная комната просторная. Безобразие, это завтрак. В отеле 5* один вид желтого сыра, один салями, один ветчины!!! все!!! свежих огурцов помидоров и других овощей нет. каши нет. 5 видов выпечки круасан в ассортименте, два кекса два печёных пирога. игурт в большой чаше, омлет, воздушные хлопья для заправки молоком.И КСТАТИ, НИ ОДНОГО КУСОСЧКА РЫБЫ И ЭТО НА СИЦИЛИИ!!! ни красной ни сардин ни сельди никакой! в углу в большой корзине апельсины абрикосы нектарины, на вкус дешёвая вата, соки из пакетов, перелитые в графины. Вот такой завтрак, выбор никакой, в трёшке в восточной европе и вильнюсе намного всё лучше. подниматься от улицы на набережной не долго, но вверх, как бы спокойно не идти, пропотеть элементарно. У бассейна плитка как в Доминикане, но там поток людей как в Лувре, а здесь...!? делайте выводы.
3 nachten verbleven in augustus 2019
Reactie van Diamond op 18 aug 2019
Dear Vadim, Thank you for taking the time to share your feedback on Expedia. We are happy to learn that you appreciated our rooms. However, we are sorry to read your disappointment about the breakfast. Please be assured that we offer a really good and various one which niormally our clients appreciate . We wish you a good time The Hotel Management and staff

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Belle piscine , pulizia, posizione , poco distante dalla spiaggerà privata collegata con navetta gratuita. Ottima colazione, bella la camera.
2 nachten verbleven in augustus 2019
Reactie van Diamond op 20 aug 2019
Gentilissimo Anonymous, La ringraziamo per la Sua ottima recensione. Abbiamo appreso con molto piacere che le nostre piscine, la pulizia insieme alla posizione e servizio shuttle service a titolo gratuito sono state apprezzati da Lei. Ci farebbe piacere darLe il benvenuto nuovamente e Le mandiamo i nostri più cordiali saluti. La Direzione e collaboratori

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet and in great location, access to beach and shuttle service was a bonus.
4 nachten verbleven in juli 2019
Reactie van Diamond op 5 aug 2019
Dear Anonymous, thank you so much for your great review. We are happy to read that you enjoyed your stay with us and that you appreciated the location, the beach and the shuttle service free of charge. Hope to welcome you soon again. Warm regards The Hotel Management and staff

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juni 2019
Reactie van Diamond op 7 aug 2019
Gentile Anonymous, grazie mille per la Sua positiva valutazione. Speriamo di accoglierLa presto nuovamente. Cordiali saluti La Direzione e staff

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
7 nachten verbleven in mei 2019
Reactie van Diamond op 7 aug 2019
Gentile Anonymous, grazie per la Sua valutazione. Cordiali saluti La Direzione e staff

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super Preis-/Leistungsverhältnis! Sehr nettes, aufmerksames Personal. Beim Frühstück nicht ganz so aufmerksam, aber alles in allem sehr gut!
7 nachten verbleven in mei 2019
Reactie van Diamond op 7 aug 2019
Lieber Anonymous, vielen herzlichen Dank fuer Ihre gute Bewertung. Es freut uns sehr zu erfahren, dass Sie sich bei uns wohl gefuehlt haben. Bis bald Die Direktion und Mitarbeiter

10/10 – Uitstekend

Eliran

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2019

10/10 – Uitstekend

Eliran

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2019
Reactie van Diamond op 7 aug 2019
Gentile Eliran, La ringraziamo per la Sua ottima recensione. Ci rende felice apprendere che si è trovato bene presso la nostra struttura. Sperando di darLe il benvenuto in prossimo futuro, La salutiamo cordialmente La direzione e staff

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2019

6/10 – Redelijk

Geverifieerde reiziger

5 nachten verbleven in april 2019

4/10 – Matig

cathy, NRW

Negatief: Personeel en service
Hübsches Hotel ,hinter den Kulissem enttäuschend
Hotel hübsch ausgestattet,kein warmes Wasser,Gardinenstange riss beim Abdunkeln ab,Putz kam über dem Bett runter,unfreundlicher Service,Frühstück drei Sterne
2 nachten verbleven in september 2018
Reactie van General Manager op 13 okt 2018
Dear Guest, thank you for your feedback on your recent stay. I'm sorry that you did not enjoyed the experience in your room, on the other hand I'm happy that you were positive with the common areas. Please accept my sincere apologies for the disappointment we caused you. We will certainly revise your comments and take action where necessary in order to improve our service. We hope to have the chance to welcome you again, this will be a great opportunity for us to demonstrate the true level of luxury product and service for which we are known. Sincerely, GM - Diamond Resort Naxos-Taormina

8/10 – Goed

Marie, Hirschberg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Alles ok
Sehr hübsch angelegtes Hotel. Gute Lage: Taormina ist mit dem Bus in kurzer Zeit günstig zu erreichen, Strand und Restaurants fußläufig erreichbar. Zimmer waren OK, aber etwas in die Jahre gekommen. Klimaanlage nur über Rezeption steuerbar. Der Pool darf leider nur von 10 bis 18 Uhr genutzt werden. Personal am Strand eher unfreundlich. Hotelpersonal ansonsten nett und spricht gut Englisch, teilweise Deutsch. Frühstück gut. Man kann abends schön am Pool sitzen aber die Getränke dort waren viel zu teuer, insbesondere Cocktails.
7 nachten verbleven in september 2018
Reactie van Front Office op 18 sep 2018
Gentle Marie, first of all thank you for reviewing our Resort. We are glad that you appreciate our destination and location with services offered, but surprise that you were not satisfied by our rooms and its services.the air conditioning as a central nit power and can aloud to modify temperature in each room with some degrees up or down. waiting to host you again we send our Best Regards Diamond Resort Naxos Taormina

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2018
Reactie van Front Office op 22 sep 2018
Genle Anonymus, thank you. i will share with all Staff. Best Regards Diamond Resort Naxos Taormina

2/10 – Ontzettend slecht

Zed

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Non da 5 stelle!
Quando si prenota un hotel a 5 stelle le aspettative sono molto alte e in questo caso sono state deluse. La prima cosa, che assolutamente non ci è piaciuta, è che nel soggiorno non è compreso l'ingresso alla SPA che è invece a pagamento (20€ a ingresso). La cosa non è in nessun modo esplicitata nel sito ed è assurdo sapendo che in nessun hotel, anche di livelli inferiori, l'ingresso sia a pagamento per gli ospiti dell'hotel. Poi la camera: il bagno, pur trattandosi di una premier, non era assolutamente da 5 stelle (no comment in particolare sulla vasca riadattata a doccia con il vetro mobile). Poi nella camera da letto da segnalare gli evidenti segnali di lavori di muratura su delle prese elettriche (allego foto), una riverniciatura posticcia sulla persiana (foto) e la tenda macchiata. Inoltre il condizionatore non è regolabile e il segnale wifi in stanza debole e, a volte, non utilizzabile. Poi il personale: si è dimostrato simpatico e disponibile ma, a nostro avviso, non adeguato come atteggiamento ad un hotel 5 stelle dove ci si aspetta tutta un'altra formalità verso il cliente. A riguardo segnaliamo anche un ingresso in stanza del personale delle pulizie il pomeriggio mentre stavamo dormendo (tessera della stanza regolarmente inserita) e un accappatoio messo a lavare dopo 3 giorni e mai sostituito. Da segnalare infine una delle due piscine esterne non utilizzabile (anch'essa ovviamente pubblicizzata nel sito) e un contesto abbastanza brutto dove è situato l'hotel.
7 nachten verbleven in augustus 2018
Reactie van Front Office op 22 sep 2018
Gentile Zed, siamo spiacenti che non abbia soggiornato bene presso il nostro Resort. Saremmo stati lieti di poterla assistere durante la sua vacanza. cordiali saluti Diamond Resort Naxos Taormina

8/10 – Goed

Jennifer

Lovely spacious room with view over the pool & bay. Short walk to waterfront restaurant & beach club, unfortunately beach was closed the day we wanted to go due to weather ( which did clear up) Handy bus to & from Top of Taormina to book. Very comfortable, quiet room. Short walk to waterfront restaurants or bus to panoramic views, shopping & restaurants.
1 nacht verbleven in augustus 2018
Reactie van Manager op 29 aug 2018
Gentle Mrs. Jennifer, first of all thank you for this lovely review. we are glad that you enjoyed the Diamond Resort, room and beach. we wish to host you again Best regards Diamond Resort Naxos Taormina

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Grazioso hotel dove si trascorre tutto in totale relax
3 nachten verbleven in augustus 2018
Reactie van Front Office op 23 aug 2018
Gentile Cliente, la ringraziamo e ci auguriamo di poterla ospitare nuovamente. cordiali saluti Diamond Resort Naxos Taormina

8/10 – Goed

jean, forbach

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel très agréable
Nous avons passé un séjour formidable dans cet hôtel calmée agréable pour ce reposé
7 nachten verbleven in juli 2018
Reactie van Front Office op 12 aug 2018
Dear Sir, thank you for your review. waiting to host you next year we send our Best Regards Diamond Resort Naxos Taormina

6/10 – Redelijk

slp, Reading

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Beautiful view
This hotel was nice and clean. However for a 5 star lacked a number of the facilities. There was no information in the room about the cost of room service or any trips or the cost of the spa. There was no ability to make coffee in the room. I would not normally expect local people to understand English but in a five star hotel I would, but even on the front desk the level of English was poor. The pool and spa was only open from 10 til 6. Which meant that you only could use them if you weren’t going on a day trip. Also the menu was very limited. Not at all what I expected from a 5 star. However The breakfast buffet was excellent.
4 nachten verbleven in juli 2018
Reactie van Front Office op 12 aug 2018
Dear Guest, we are glad to receive your review. unfortunately we read that your stay was not good as your expectations. all in formation about trips or spa can be always ask at the reception 24 h. Ehen you turn on tv in the room there is a description of our services. As all hotel there is a daily planning nto use our outlets that are always at your disposal with dedicated pool bar . we appreciate if next year you will choose the Diamond Resort as your holiday's location. Best Regards Diamond Resort Naxos Taormina

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and quiet
Beach is close - but with stones - you need Beach shoes
7 nachten verbleven in juli 2018
Reactie van Front Office op 12 aug 2018
Gentle Guest, thank you for reviewing the Diamond Resort. Our Beach is in Taormina's coast and with stones and peeble. waiting to host you again Best Regards Diamond Resort Naxos Taormina

10/10 – Uitstekend

Taormina,Sicily

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Quiet Area
We loved this hotel, the only problem we had was the Wifi didn't work well needs updating and would like some American TV shows not just news shows. Food was outstanding !!!
5 nachten verbleven in mei 2018
Reactie van The Hotel Manager op 23 jun 2018
Dear Guest, Thank you very much for taking the time to share your review on Expedia. We are truly happy to read your appreciation, that’s what we work for! Our guests’ feedbacks are very important to us so we have taken good note of all your comments. It’s been a pleasure having you as our guests, thank you again for being a valued customer and we hope to serve you again whenever your travels bring you back to Taormina. Warmest regards,

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2017
Dear guest, thank you for your positive comment. We value the feedback given and appreciate the time taken to do so. I am pleased to hear that you enjoyed the resort! Our staff will be very happy to read your review and to welcome you in the near future! Best regards Diamond Naxos Taormina

8/10 – Goed

andrew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
recent visit
very nice hotel
2 nachten verbleven in oktober 2017
Dear guest, thank you for your positive comment. We value the feedback given and appreciate the time taken to do so. I am pleased to hear that you enjoyed the resort! Our staff will be very happy to read your review and to welcome you in the near future! Best regards Diamond Naxos Taormina

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotellage war super.Es hat uns sehr gefallen.Das Essen war sehr gut.Das Oersonal sehr nett und aufmerksam.Wir haben es sehr genossen.Wunderschöne Anlage mit grossen Pools.
Isola Bella
Olivenbaum beim Hotel
6 nachten verbleven in oktober 2017
Reactie van Diamond Naxos Taormina op 23 okt 2017
Dear guest, thank you for your positive comment. We value the feedback given and appreciate the time taken to do so. I am pleased to hear that you enjoyed the resort! Our staff will be very happy to read your review and to welcome you in the near future! Best regards Diamond Naxos Taormina

6/10 – Redelijk

VJC85, London

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Big hotel but none of the facilities were open
The hotel offers lots of facilities, but none of them were open - no private beach, no main pool, no pizza and bbq area, no mini-golf etc. It was a real shame as everyone was crammed to the one small pool by the reception area with no apology or explanation. The breakfast was absolute chaos - not enough tables and as all the coffees/teas are provided by 1 bloke behind the bar, they took ages to come, if at all. The evening bar had no gin, no pimms, no baileys, no amaretto .. so I ended with a bellini. The staff were all super friendly and tried to be as helpful as possible but they are let down by the hotel being mostly shut down and not able to provide all the services they should.
3 nachten verbleven in september 2017
Reactie van Diamond Resort Naxos Taormina op 23 okt 2017
Dear Guest, thank you for spend your time writing a comment. I will personally relay your feedback to all staff who will be glad to know that their professionalism contributed to your enjoyable stay. At Diamond Resort we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About beach you know that the season is finishing so we can't control municipalities' decisions. Our Resort has got 3 bars and 2 pools, 1 spa, 1 putting green and more, but it doesn't mean that all must be open at the same time. During your stay one of the 2 pools was in maintenance because we take care of our guest's safety and in the meantime they can use the other pool however pool and bar services was always guaranteed. We apologize for any inconveniece and we wish to welcoming you again as our guests in the future. Best Regards Diamond Resort Naxos Taormina

10/10 – Uitstekend

john, Chicago

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
cozy hotel
This hotel was quite clean and had a wonderful staff. But be prepared to walk up and down hills to go to anything especially restaurants.
3 nachten verbleven in september 2017
Reactie van Diamond Resort Naxos Taormina op 25 okt 2017
Dear guest, thank you for your positive comment. I am pleased to hear that you enjoyed your stay with us. Air conditioning system is controlled by the reception to improve the comfort of occupants but it is perfectly working. I will personally relay your feedback to all staff who will be glad to know that their professionalism contributed to your enjoyable stay. We truly hope to welcome you back soon in our Resort Thank you & Best Regards Diamond Resort Naxos Taormina

8/10 – Goed

Mikko, Helsinki

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good but far from perfect
Not really an elegant nor luxury but a neat hotel off the main road. Nice rooms with good beds. Decorated with good taste. Clean in general but daily room cleaning inadequate (wine glasses were not changed, new shampoos and soaps provided only on request etc). Breakfast buffet limited to local specialities only and as such not very healthy. Super-sweet juices, large selection of pastry but no vegetables, porridge, muesli etc. You also had to queue to get a table. Large pool area, small gym with many broken equipment. Helpful staff trying their best but unfortunately not succeeding 100% this time. Many of them not speaking English. Location peaceful but far from the local center. Free parking right outside the hotel.
7 nachten verbleven in juli 2017
Reactie van Reception op 16 sep 2017
Dear Guest First of all thanks for your review. We apologise if you did not feel well in our Hotel. About knowledge of places our staff is Always ready to all your request,maybe it happened some misunderstanding. The position of Diamond is nestled between the slopes of Giardini Naxos and about 250 mt from the sea. We receive many compliments for the variety of food served during the breakfast. In any case good or bad reviews are important for improve services. Best regards Diamond Resort Naxos Taormina

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Not good value for money
I got the impression from the hotel photos that it was located near the beachfront but actually it is 'hemmed in' amongst apartment blocks in the back streets, We were told the ground floor pool is not in use because of staff shortages. The rooftop pool is lovely although less shaded. Children under 14yrs are not permitted in the indoor pool. The room was comfortable and clean. We stayed in much nicer hotels in Sicily for the same price.
2 nachten verbleven in juli 2017
Reactie van Reception op 13 sep 2017
Dear Guest We are sorry about your review. We never adventise that our Resort is beach front. Diamond Resort Naxos Taormina

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Poor hostapility
Poor internal communication and unsatisfued amenities Location is excellent
2 nachten verbleven in augustus 2017
Reactie van Reception op 2 sep 2017
Dear Guest All comments good or bad are helpfull. We wish Next time you Will come in Diamond Resort to satisfie you. Best regards Diamond Resort Naxos Taormina

8/10 – Goed

Tom, Key Largo FL

Positief: Netheid, staat van de accommodatie en faciliteiten
Expensive luxury but worth it
Absolutely lovely hotel, with a fantastic pool. It has a private beach on the Mediterranean a few blocks away. The Diamond was the finest hotel at which we stayed in Italy. It had a huge pool on the third floor with a unique fixture that poured water on you and massaged your back. One free wine and serving of hors d'oeuvres one night at the gorgeous lower pool, which is only for display but not people. The air conditioning was not able to keep the room comfortable, but otherwise the room was great, with a balcony over the pool. Note: like many European beaches, there is no sand but rocks. If you want to dip, suggest you bring water shoes. Restaurant is very expensive. Breakfast was excellent in the same space.
2 nachten verbleven in augustus 2017
Reactie van Reception op 2 sep 2017
Dear Guest Thanks for your compliments. We wish to host you again on our Resort. Best regards Diamond Resort Naxos Taormina

10/10 – Uitstekend

Ludvig

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in juli 2017