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Beoordelingen van Glenapp Castle

5 out of 5
Glenapp Castle
Ayrshire, Ballantrae, Girvan, Scotland

Beoordelingen

9,8

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 62 van 66 beoordelingen" "
Gastenscore: 8 - Goed. 1 van 66 beoordelingen" "
Gastenscore: 6 - Redelijk. 1 van 66 beoordelingen" "
Gastenscore: 4 - Matig. 0 van 66 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 66 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,8/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

RICHARD

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel,wonderful service, lovely food but tiny portions
1 nacht verbleven in november 2023

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Glennapp Castle getaway
Fabulous stay. Has not lost any of its Scottish charm with five star comfort and excellent food.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

MEGAN

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Bruce

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Kristie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The whole experience was amazing. The rooms were stunning along with the grounds. Every member of staff was so attentive and friendly. The food was delicious as well. We wish we would have been able to stay longer
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stunning
Beautiful castle hotel, amazing location
2 nachten verbleven in december 2022

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived very late and had called ahead to let the staff know we would be late for our dinner reservation. We were told the kitchen closes at 9:30pm but would have sandwiches or salads available. We arrived after 9:30pm and upon arrival we were escorted to the drawing room to relax for a few minutes, but to our surprise they kept the staff in and served us a full dinner. We felt so bad they kept their staff on just for us, but that is the level of service we received at all times. I would HIGHLY recommend Glenapp Castle! Our room was spacious, cozy, clean and very well-appointed. Again, definitely a place I would stay again when back in Scotland
1 nacht verbleven in november 2022

10/10 – Uitstekend

Michelle

1 nacht verbleven in september 2022

10/10 – Uitstekend

Stephen

3 nachten verbleven in augustus 2022

10/10 – Uitstekend

Gisela

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff make the difference,well managed
1 nacht verbleven in maart 2022

10/10 – Uitstekend

Tina

1 nacht verbleven in februari 2022

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
An outstanding 5* hotel.
Absolutely outstanding in every respect. Thank you for for spoiling my wife and I so much.
4 nachten verbleven in januari 2022

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Little bit of luxury
Greeted as we were helped in parking after coming through the gated entrance. Made to feel that nothing was a problem and was there to help us enjoy our stay. Excellent food,great room and bathroom.
2 nachten verbleven in januari 2022

10/10 – Uitstekend

Rosaleen

1 nacht verbleven in november 2021

10/10 – Uitstekend

David, Knott End

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Remote and tranquil, beautiful gardens and walks.
1 nacht verbleven in november 2021

10/10 – Uitstekend

Joanne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous anniversary stay
Amazing hotel. The grounds were so beautiful with the autumn colours. The service in exemplary, very personable but not starchy. We will definitely return.
2 nachten verbleven in november 2021

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
When you turn up to a castle you expect something a story. This wasn't and didn't match the brochure. I asked about the history of the castle. I got told it was built 1850 ish. No other details. I found more details from wikipedia than i did from the staff. The service was very slow and very formal. Breakfast took over one and a half hours. Dinner was over 2 hours. The formality remained me more of my old boarding school than a hotel. The seating in the dinning room was closer than the expected 2 meters
2 nachten verbleven in september 2021
Reactie van Will Oakley - General Manager op 24 sep 2021
Thank you for taking the time to share your feedback about your recent stay. You have identified some training needs which I am very grateful to you for sharing and I am sorry that we have not exceeded expectations on your recent stay with us. I do hope you might consider staying with us again and if I can be of personal assistance, please do not hesitate to contact me.

10/10 – Uitstekend

Emily

1 nacht verbleven in september 2021

10/10 – Uitstekend

Colin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2021
Reactie van Will Oakley - General Manager op 24 sep 2021
Thank you

10/10 – Uitstekend

June

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family Holiday
Lovely stay 6 nights service and accommodation perfect if you like period style. WFI a little hit & miss, other wise a lovely place to spoil yourself
6 nachten verbleven in juni 2021

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in juni 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On the whole our stay at Glenapp Castle for 3 nights was excellent. Service location food grounds etc were all very good to a very high standard . We had the grand master suite which is the biggest suite and it was lovely.....couple of things were not to standard which we did point out and hopefully will be rectified as we do Plan to revisit with family and friends.
3 nachten verbleven in juni 2021

2/10 – Ontzettend slecht

MRS D J BREEZE

Negatief: Personeel en service
Disappointing
This hotel is not worth the money!! Unfortunately when you point out things that could be improved on they are not at all receptive to anything but compliments . We had a large room with a tiny tv not coffee or tea in room unless you phone for it. Three times we were forced to call the hotel on the outside line as no one answered internally. We stayed two nights and complimentary toiletries not replaced with asking( the bed was remade but no cleaning took place on second night. Anything we asked for in the room we had to ask more than once ie toiletries water and room service menu. We stayed 2 nights had one disappointing dinner and paid £1300. Not worth it. The breakfast was however very nice!
2 nachten verbleven in juni 2021

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful
Absolutely fabulous Hotel for a relaxing break, very quiet and peaceful surrounded by beautiful gardens and trees. Wonderful.
2 nachten verbleven in juni 2021

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxation in a perfect location
Excellent stay with really friendly service
2 nachten verbleven in mei 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second time at Glenapp. We were a bit uncertain how things would be after the pandemic closure but need not have been concerned - it was all as good as we remembered and they had all the sensible precautions in place for our stay.
1 nacht verbleven in mei 2021

10/10 – Uitstekend

david

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great staff
1 nacht verbleven in november 2020

10/10 – Uitstekend

IAN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Despite the national Covid rules and current upgrade works we had an amazing stay to celebrate our anniversary and the staff couldn’t have tried harder to make our stay special! The food was out of this world and we will return with friends once the pandemic is over.
1 nacht verbleven in oktober 2020

10/10 – Uitstekend

Geverifieerde reiziger

3 nachten verbleven in september 2020

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Two night stay
My wife and I have just returned from a great stay at the castle.We had great service from our arrival to departure.All the staff were very friendly and very attentive. The breakfast was very good and served to our table.We also enjoyed the excellent dinner in the lovely dining room.
2 nachten verbleven in september 2020

10/10 – Uitstekend

Colin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Another great stay at Glenapp
Glenapp was excellent as always Great food lovely team of people and beautiful location One of our favourite hotels anywhere for a short break
3 nachten verbleven in augustus 2020

8/10 – Goed

Ali

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Glenapp Castle
Beautifully elegant and a wonderful relaxing place to stay! The food is outstanding!
2 nachten verbleven in augustus 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in februari 2020

10/10 – Uitstekend

Corinne, WALLIS et FUTUNA

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très confortable, chambres grandes , belle décoration , tapis et moquettes douillets et très propres, très bien chauffée, aucun bruit, personnel très professionnel et attentionné, nourriture excellente,
3 nachten verbleven in februari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staying at Glenapp Castle was the most unique and amazing experience I have ever had. 10 out of 10, would recommend to others!
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in januari 2020

10/10 – Uitstekend

Olivier

Positief: Netheid, personeel en service
2 nachten verbleven in december 2019

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highland Fling
A return visit after 16 years. Remains one of our favourite all time finds. Ok so you put on a couple of pounds, but this just reflects the great food and relaxing ambience of the castle. The staff are ever vigilant and keen to anticipate your every need. Even the Scottish weather was a pleasure! Wish we could have stayed longer ... until next time!
4 nachten verbleven in oktober 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely incredible hotel and stay. The rooms were beautiful, property gorgeous, service and food superb! The perfect place to stay if your looking for an intimate castle experience. Truly magical!
1 nacht verbleven in oktober 2019
Reactie van Jill Chalmers op 14 okt 2019
Thank you so much for your wonderful review and '5 out of 5' rating, this really mean so much to the whole team. We do hope that we can welcome you back again soon and please be assured that a very warm welcome awaits you.

10/10 – Uitstekend

ANDREW

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in augustus 2019
Reactie van Jill Chalmers, Managing Director op 29 aug 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid
2 nachten verbleven in augustus 2019
Reactie van Jill Chalmers, Managing Director op 29 aug 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family loved it all, the room, food, location, gardens
1 nacht verbleven in juli 2019
Reactie van Jill op 27 aug 2019
Hello. Delighted that you and your family loved everything about Glenapp Castle - please come back and visit us again soon.

10/10 – Uitstekend

Keld

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just perfect
Outstanding 3 days and it will be difficult to match.
3 nachten verbleven in juni 2019
Reactie van Jill op 27 aug 2019
Thank you Keld for your review. Delighted you had a great time - hope we can welcome you back again soon. Best Wishes. Jill

10/10 – Uitstekend

debra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2019
Reactie van Jill Chalmers, Managing Director op 25 jun 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 – Uitstekend

Pendril

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything great, except that when we booked we informed you that my wife had a breathing problem and used oxygen, and also asked whether you had a lift, to which the answer was yes. On arrival we were given a room on the side without a lift, so my wife was obliged to struggle up and down the stairs. On the side where there was a lift, the sitting room and restaurants required no use of stairs. Obviously you decided to ignore our problem for some other convenience of the hotel management.
3 nachten verbleven in juni 2019
Reactie van . op 25 jun 2019
Dear Pendril, Thank you for taking time to write. I am glad you enjoyed your visit but was concerned to read about the booking error. We are always keen to accommodate guests in the most appropriate room I am sorry that did not happen on this occasion. We will investigate to ensure this does not happen again. Very best wishes to you both. John Orr

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brilliant 2 night stay
Excellent stay, 5 star hotel. Exceptional staff and food was excellent. Overall brilliant. Only thing is that the activities nearby eg the boat trip to Ailsa Craig etc are weather dependent. Something to bear in mind.
2 nachten verbleven in maart 2019
Reactie van Jill Chalmers- Managing Director op 15 mrt 2019
Dear Guest, Thank you so much for your lovely review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine.I will share your comments with the team who will all be delighted. If you are interested in keeping up to date with castle news and hearing about any of our up and coming special offers, I recommend that you sign up to our newsletter. Hopefully we can welcome you back to the castle very soon. Best wishes, Jill

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My now fiance and myself have just returned from an absolutely fantastic weekend at Glenapp Castle. From the moment you arrive at the main gates and make your way up the driveway you realise how private, intimate and spcial Glenapp truly is. My partner and were met at the front door whare we were made to feel exceptionally welcome. Our luggage was delivered to our our room promptly, so promptly it was there before us. After we were give a tour of the common rooms we were taken to our room. The room did not disappoint it was beautifully decorated, clean, warm and welcoming. As it was a wee bit late in the evening by the time my partner and I arrived we decided on ordering some snacks to our room rather than have dinner in the hotel. The Saturday morning breakfast was lovely, I had opted for the full grill breakfast, my partner had the crushed avocados served on sourdough toast topped with 2 poached eggs. My partner and I had decided to dine in the hotel in Saturday evening whare we had the 6 course gourmet meal. We decided to sit in the drawing room for a few pre dinner drinks before being led into the dining area . The dining area its self is beautiful and intimate , the meal was both well presented and flavoursome I will honestly say one of the best meals I have ever eaten. It was after dinner when I took my partner for stroll and proposed , we are now hoping to honeymoon at Glenapp. It's beautiful, private and special place to spend a few days with your loved one .
2 nachten verbleven in februari 2019
Reactie van Jill Chalmers Managing Director op 19 mrt 2019
Many Congratulations to you both. Thank you so much for your amazing review but most importantly we are thrilled that you enjoyed your Glenapp experience from the personal service to the wonderful cuisine. Your comments will be very much appreciated by all the team. We would be thrilled to welcome you back to Glenapp for your honeymoon, please contact Siobhan Liddington who would delighted to personally make your arrangements. Best wishes, Jill

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Beautiful room, in a fabulous location - one of the best meals I have ever had!!defo coming back!!
1 nacht verbleven in februari 2019
Reactie van Jill Chalmers- Managing Director op 15 mrt 2019
Dear Guest, Thank you for your lovely review , I am so pleased to hear that you enjoyed your recent stay at Glenapp. Dining at the castle is one of the key highlights of any stay and I am delighted that you enjoyed all our wonderful cuisine. If you are planning another visit I recommend that you download our activities and experiences brochure from the website and that you sign up to our regular newsletter where you will hear about all our special offers. I do hope we can welcome you back again soon. Best wishes Jill