Although we always make it a priority to make it our guests happy it becomes very difficult to help some one that calls and does not allow us to help you and just uses fowl language and then hangs up before we can respond. With the pandemic unfortunately we cannot do stay over rooms. What we were trying to explain is that you were not over charged by us, some banks will do two separate auth codes for the initial check in and when we settle charges. One of those will fall off of your account as if it never happened but this is your bank not us

Thanks for your feedback.

Thank you for your feedback.

Thank you for taking the time to leave us feedback. We are sorry you did not enjoy your stay with us. We do not wear masks at this time however should it become mandated we are more than happy to comply with all recommendations from the state of North Dakota. Also staff has been tested and are and remain in good health. We do sanitize the desk as well. The hot tub jets are not working but I am sorry to hear about the pool temperature. We do check it twice per day and systems were all clear but we will definitely look into it for you. Again thank you for staying with us.

Thank you for your feedback! We are happy to hear you enjoyed your stay with us and look forward to seeing you soon

Thank you for your feedback.

Thank you for your feedback if you would like to discuss further please call the hotel directly.

Thank you for your feedback.

We apologize you did not enjoy your stay. We hope that you contact the hotel if you were charged twice. We know that sometimes banks will process the initial authorization at check in separately from the settlement when we check you out if this was the case one of the transactions will fall off within 3 to ten business days. If you have any questions please call and thank you for staying with us.

Thank you for your feedback.

Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay with us and hope to see you again soon! Thank you for staying with us!

Thank you for your feedback although pest control did not find any signs of cockroaches anywhere in the hotel if you would like to discuss your issues further please contact the hotel directly.

Thank you for taking the time to leave us feedback! We are happy to hear you enjoyed your stay with us. We hope to see you again soon!

Thank you for your feedback we will look into this directly.

Thank you for taking the time to rate us! It looks like you enjoyed your stay. We hope to see you again soon and thank you for staying with us!

Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed your stay with us. We have made some updates and you can look forward to more coming as this pandemic ends. Thank you for staying with us and we hope to see you again soon!

Thank you for taking the time to leave us feedback. It looks like we missed the mark during your stay. I will share your comments with the staff to serve as coaching material. We hope that you will come back and give us another try.

Thank you for your review. We apologize that Hotels oversold our rooms. Although we did not have a room available for you here we did take the time to find and reserve a room for you elsewhere. We understand that this is not what you wanted to hear however reservations were made a year in advance and we had to honor those first. We hope that you enjoyed your weekend regardless.

Thank you for staying with us! We look forward to your next stay here!

Thank you for taking the time to leave a review. We look forward to your next stay with us!

We do apologize that there is a discrepency with your reservation. Please contact the hotel directly to get this addressed.

We are sorry your stay was not amazing. Please contact the hotel directly to discuss what went wrong so that we can fix it.

Thank you for your review. Unfortunately the sauna is not listed as one of our amenities. As for the pool towel situation, we are constantly washing towels to get them back up here. Over the weekend we had quite a few people in the pool and we were not able to keep up with the demand. Typically we only have one person for check out as it usually isn't too busy. We do apologize that you had these negative experiences, and we will address them immediately. We look forward to your next stay.

Thank you for staying with us. We look forward to your next stay.

We do apologize that your stay was not excellent. Please understand that we only have one person to check in a large amount of people and we work as quickly as possible to do so. As for the pool, it was perfectly fine throughout the weekend. While unfortunate, it was unforeseen that the hot tub was down. For the sauna, it has been down since the hotel was taken over by the new owners, and is not a listed amenity. If there is anything else you would like to discuss, please do not hesitate to contact the hotel directly.

Thank you for staying with us. We look forward to seeing you next time!

We do apologize that our check in procedure and time were not convenient. Please understand that we typically only have one person to check in a large amount of people and we do work as quickly as possible to do so. As for the 4 pm check in, that is to ensure that housekeeping has adequate time to properly clean the rooms. If there is anything else you would like to address, please contact the hotel directly.

We apologize for the inconvenience you experienced with your reservation during check in. If you would like to contact the hotel directly, we can address the charges with you. Again, I apologize for the inconvenience with the reservation and we do hope to hear from you.

We apologize that your stay was not great. I would like to note that our sauna has not worked since the hotel was bought by the current owners and nowhere does it say that it is an amenity. As for the pool, it was working, we had people swimming without complaint the entire weekend. Unfortunately our hot tub is down, however that was unforeseen and we are working diligently on fixing it. If you would like to contact the hotel about the charges on your rooms, we would be more than happy to address what happened with that. Again, we apologize that you did not have an excellent stay with us.

We are glad to hear that you enjoyed your stay with us. We look forward to seeing you next time!

We are sorry to hear your stay was not great. We will be addressing your concerns with the staff immediately. If there is anything we can do, please do not hesitate to contact the hotel directly.

Thank you for staying with us! I do apologize that the heaters were not working while you were here. We are working on fixing the heater situation. We look forward to seeing you next time.

Thank you for staying with us! We look forward to seeing you next time.

Thank you for staying with us! We look forward to seeing you next time.

Thank you for staying with us! We look forward to seeing you next time.

Thank you for staying with us! I do apologize that your stay was not great. We are working on addressing your concerns and hope to have them fixed shortly. We look forward to seeing you next time.

Thank you for staying with us! We are glad you enjoyed your stay and we look forward to seeing you again!

We're glad you enjoyed your stay with us! We look forward to your next stay!

We are glad you enjoyed your stay with us! We look forward to seeing you again!

Thank you for staying with us! We are glad to hear you enjoyed the area around the pool. We are working on updating the hotel, the hall and carpet included. We hope that it will be done soon. Again, thank you for staying with us, and we look forward to your next visit!

Thank you for your feed back. I apologize you did not enjoy your stay. I would like to assure there is no mold around or in our pool area we do have live trees around the pool area which are covered by both dirt and black mulch which is what you saw. Chemicals are checked multiple times daily and monthly we turn in samples to the city, further all public pools are inspected every 6 months and we did in fact have our first inspection of 2020 just a few days prior to your arrival and passed the inspection if there had been mold we would not have. We apologize for the chair but unfortunately we cannot anticipate when something may break but rest assured the chair was removed upon finding it broken and replaced. We have been under renovations but it is not an overnight process and we do have several rooms under construction at this time. Again thank you for taking the time to leave us your comments.

Thank you for taking the time to leave a review for our hotel! We would love to hear more about your experience both in hotel and making the reservation. We try to keep our listing up to date, so we would appreciate to hear about any discrepancies you came across. Please don't hesitate to call us to let us know!

Thank you for your review! If you would like to let us know how your stay went, please don't hesitate to give us a call! We'd love to hear from you!

Hi David! Thank you for leaving a review on our hotel! As your photo shows, our hot tub is out of order and we have had it blocked off to prevent guests from using it. We are hoping to have it up and running as soon as possible. As for the sauna, we have had it taken down from our amenities list for a couple of months as we are also working on getting it fixed. Again, as your photo shows, we have it blocked off as it is not guest-ready. If you were expecting the sauna to be working, we would love to hear back from you with a list of sources where it shows that we have a sauna as one of our current amenities. We hope you have a wonderful winter.

Thank you for your response. We apologise that the hot tub was out of order, we are working diligently to fix the issue and get it back up. If you have any concerns, please do not hesitate to contact us directly!

Hey Terry. I just wanted to let you know that in our system(The TownHouse), we did not have this reservation set to canceled. I would advise to always make changes to your reservation through the same method you used to reserve the room. In this case, since you booked on Expedia, I would have advised to cancel your reservation through Expedia. I do hope we can get this sorted out for you, and please do not hesitate to give us or Expedia a call! Thank you Terry!

Thank you for taking the time to leave a review! We are thrilled you had a lot of fun playing mini golf and that the staff were well received. We are sorry about the hot tub and we are working diligently to get it back in action. We appreciate your honest review and we hope to see you again in the future!

Hi there Michelle! Thank you for leaving the TownHouse a review! We are thrilled you appreciate our staff and our location to downtown. We do apologise for the hot tub and sauna, and we are trying to get these fixed as soon as we can! We look forward to working with you in the future!

Thank you for your rating, please reach out to the hotel if there is anything we can do for you to help.

I am sorry that the atruim was still loud after 11 pm. We did have two parties over the weekend, and our waterfall does run 24/7. That being said, I am sorry that your stay was not excellent. Please reach out to the hotel if there is anything we can do. Thank you very much for staying with us, we look forward to your next visit.