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Beoordelingen van Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel

3 out of 5
Staybridge Suites Grand Rapids-Kentwood, an IHG Hotel
3000 Lake Eastbrook Blvd Se, Grand Rapids, MI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 202 van 404 beoordelingen" "
Gastenscore: 8 - Goed. 111 van 404 beoordelingen" "
Gastenscore: 6 - Redelijk. 48 van 404 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 404 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 404 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
cofortabele kamer met alles wat je nodig heb
Alweer was deze hotel super. wij zijn eerder hier geweest en zullen terugkomen als wij in de buurt zijn. De staf is vriendelijk, hulpzaam en netjes. De kamers zijn handig met een eigen keuken en kamer. Prizen zijn goed en ontbijt was voldoende.

6/10 – Redelijk

Viviana

Reisde met familie
Positief: Personeel en service
Bathroom needs updates. Rust around the toilet. Carpet stained and in the bedrooms taped down. There was rust in the shower. There were homeless people in the parking lot living in their car.
1 nacht verbleven in mei 2024

8/10 – Goed

Alana

1 nacht verbleven in april 2024

6/10 – Redelijk

Alexandra

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Netheid
The continental breakfast was great, the staff I dealt with were friendly and solved the problem I addressed. The floor in the room could have been cleaner, it was not filthy but there was dirt and dust on the floor. Could use some updating in the room, just looked old and kind of tired and felt like it was way overpriced for the quality of the room we got.
1 nacht verbleven in april 2024

8/10 – Goed

Oluyemi, Greenwood

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen
Staybridge Suites Grand Rapids: Spacious Suites, Stellar Gym, But One Annoying Hiccup We recently stayed at the Staybridge Suites in Grand Rapids, Michigan with our family of 6 for a debate tournament. While we were primarily out and about for the competition, the hotel provided a comfortable and convenient home base for our busy schedule. Spacious Suites: The two-bedroom suite was fantastic! It offered plenty of space for our family to spread out. We appreciated having two full bathrooms, which helped us get ready quickly in the mornings. Plus, the 1/2 kitchen was perfect for storing snacks and drinks, and came in handy for light meals after long days. The TV was a nice way to unwind in the evenings. Fantastic Gym: A big highlight of our stay was the hotel gym. It was truly the best we've ever seen in a hotel! They had a wide variety of dumbbells, a treadmill, an elliptical, and ample space for floor exercises like jumping jacks. This was a lifesaver for staying active during our busy trip. Good Breakfast & Service: The breakfast was good, with a variety of options to suit different tastes. The service staff were friendly and helpful. Trash Issue: The only real downside to our stay was that housekeeping never came to take out the trash during our entire 4-day stay. This resulted in a rather large and unpleasant trash bag accumulating in the corner of the room. Overall: A great place to stay for a trip!
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Eileen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was construction crews there, apparently re-doing some of the rooms. But they put us in another part of the building and we didn't have to deal with it for the most part. The people working the front desk were great.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Mrs.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved how the rooms was very nice and clean and sarah at the front desk was very nice and polite and had great customer service and overall I loved the stay
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Jennifer-Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in process, front desk clerk explained breakfast options and check out time
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Zhen Lin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
非常适合非常喜欢
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Dylon

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean, organized well, and super comfy.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Catherine

1 nacht verbleven in december 2023

10/10 – Uitstekend

Denise

Positief: Netheid
1 nacht verbleven in december 2023

10/10 – Uitstekend

Kristin

1 nacht verbleven in november 2023

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We absolutely love this hotel! It is beautiful, the breakfast is amazing and the staff is incredibly kind. I want to especially give a shout out to both Sarah and Aram. They were over-the-top kind and helpful! Sarah remembered that my mom was not doing well and even remember to ask me about that. I was so touched! We will definitely be back!
1 nacht verbleven in november 2023

10/10 – Uitstekend

Corinne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The service and staff was awesome
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Tania

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean very relaxing environment. No complaints
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

James

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gardens and landscaping around this property were absolutely beautiful! So much attention to detail! The staff was very kind and the breakfast was absolutely amazing. There were so many options, including some very healthy protein selections. We highly recommend this hotel and would definitely stay here again! Thank you for making our stay so very enjoyable.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Catherine

Zakenreiziger, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall happy
Overall it was clean. Bathroom needed to be swept better, hair on floor. The breakfast bar should offer biscuits and gravy everyday and more options. The social hour is only Monday Tuesday and Wednesday. I think it would be better all week. Didn't understand why it is not.
5 nachten verbleven in juli 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Family trip, only 1 night stay
Stayed in a 2-bedroom suite with 1 king & 1 queen. The queen room was very small, or maybe just crowded because of the desk. The king room was decent size. We used the couch, too, for a child. She didn't like the pull-out mattress--too springy, so just slept on the couch. They did not have a portable crib available, so we had to make our toddler a little bed with just sheets & blankets in the corner on the floor. The breakfast was good. Did not use the pool. Decent stay.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Liam P.

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Innocent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good area careening customers service
2 nachten verbleven in juni 2023

8/10 – Goed

Christina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juni 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
“Thanks so much for sharing your experience with us.”

8/10 – Goed

David

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Nice place to stay the night. Outdoor area was clean. Wish the hot tub had been working. There’s no nearby places to get ranch dressing. Rooms an beds were clean.
1 nacht verbleven in juni 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
Thank you so much for taking the time to leave us feedback. I am happy to hear you enjoyed our patio, it is a StayBridge Staple! Housekeeping takes pride in presenting a clean room to our guests, I will be sure to pass it on that you enjoyed the room! The ranch is a must and we will most certainly add it to our kitchen. Yes, our hot tub jets. I apologize, we are working on those now so please come back and see us again when they are turned on.Jen GM

6/10 – Redelijk

Erin, Dulles

The room at the hotel was fine but the walls are thin and you can hear people from the rooms around you and above you as they walk around in the room - very annoying. I asked for a receipt at checkout but she refused to give us one because we reserved with a third party company (Expedia) for the room. All the other hotels we stayed at regardless of how we reserved the room, gave us a receipt for our stay. We don't plan on staying at this hotel again.
2 nachten verbleven in juni 2023
Reactie van Jen Castillo, General Manager op 30 jun 2023
Thank you for taking the time to provide valuable feedback. Because you did pay for your stay at our hotel, yes you should have been provided a receipt. If the stay had been an advanced purchase with Expedia we do not provide a receipt because the reservation was not made with us. Additional coaching will be provided to the front desk staff.I apologize for the overall poor experience. We strive for excellence but fell short this time.Thank you again for allowing us to grow with your feedback,

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff took pride in their work. Very kind and helpful.
2 nachten verbleven in juni 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
We’re really grateful and appreciate you taking the time to share your rating with us. I will be sure to pass along to our staff your generous feedback.

10/10 – Uitstekend

Laurie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very helpful and friendly. The manager took the time to visit with us and had some great recommendations. Accommodations were very clean and comfortable. The maintenance workers took such pride in cleaning…they were even cleaning the legs of the patio furniture. Would definitely stay again!
Reactie van Jen Castillo, General Manager op 30 jun 2023
We strive for positive feedback like this! I will be sure to pass it along to all of our staff! Thank you for your stay.

2/10 – Ontzettend slecht

Joe

Reisde met familie en kleine kinderen
Negatief: Netheid, staat van de accommodatie en faciliteiten
My recent stay at Staybridge Suites in Kentwood, MI was disappointing. Excessive noise from the guest room above constantly disturbed us, as they ran and shook our entire room. Each step caused the metal and glass light fixture in our kitchen to rattle, creating an unpleasant environment. The noise was overwhelming, making it impossible to relax or enjoy our stay. We complained at the front desk at 10pm, but the noise persisted, disrupting our sleep. We considered changing rooms but didn't want to disturb our sleeping three-year-old. As a result, our eight-year-old struggled to fall asleep. The noise problem continued into the early morning, waking our sleep-deprived children. It turned our weekend into a stressful experience. I'm disappointed that Staybridge Suites failed to provide a peaceful environment. I hope management addresses the noise concerns for a better guest experience.
1 nacht verbleven in juni 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
Thank you for taking the time to share your feedback. This is not the norm at StayBridge. We have a zero tolerance for disruptions and firmly implement quiet hours. Front Desk coaching will be provided.I invite you to come back for 25% off and a free upgrade. Our goal is to create a space that features a sense of comfort and a home away from home feeling.Again, I apologize for this unacceptable stay.

10/10 – Uitstekend

Eunmi

2 nachten verbleven in juni 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
Thank you so much for your positive rating

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good service, good food, very nice garden with swimming pool and BBQ equipment.
16 nachten verbleven in mei 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 – Uitstekend

Heather

3 nachten verbleven in mei 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice reception in the evenings of Mon to Wed with good food. 24 hours free of charge business center, fitness center, and laundry.
12 nachten verbleven in april 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
We will share this with the store team to let them know how we are doing, Thank you!

10/10 – Uitstekend

Demetrius

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly and accommodating.
1 nacht verbleven in april 2023
Reactie van Jen Castillo, General Manager op 29 jun 2023
Thank you for the kind words about our team, we’re passionate about what we do and it’s great to see that it translates into results for our guests

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Free of charge 24-hr laundry, fitness center, and business center. Free of charge reception from Mon to Wed ..... Good food！
12 nachten verbleven in april 2023

10/10 – Uitstekend

Geoffrey

1 nacht verbleven in april 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good, but.....
I will start off by saying the lobby and the customer service was absolutely wonderful. Our room was okay, everything seemed to be clean and the room was comfortable, it just didn't look great. We stayed in a accessible room and everything was just so beat up and the repairs that had been done were horrible. I can only speak on the room that I had, but I hope the other rooms are kept up better, because this really is a nice hotel.
2 nachten verbleven in april 2023

10/10 – Uitstekend

Mike

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Clean property
Web site made no mention of the hotel undergoing renovation. Lot's of walls being patched and damaged walls being repaired. Looks bad but at least they are making improvementsm
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
24-hr fitness center, business center, and laundry.
9 nachten verbleven in maart 2023

8/10 – Goed

CARLOS

5 nachten verbleven in maart 2023

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
24 hrs free of charge laundry, fitness center, and business center.
4 nachten verbleven in maart 2023

8/10 – Goed

Connie

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stayed in a suite with a small kitchen. It looked to be well supplied, but I didn't have to do any cooking this time. Everything was clean and working well and comfortable. My only complaint was that the curtains could not be pulled over the windows. I was on the ground floor, where I felt I needed more than a sheer curtain for privacy at night.
1 nacht verbleven in maart 2023

8/10 – Goed

Anthony

Positief: Personeel en service, comfort kamer
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
24 hrs laundry, fitness center, and business center.
11 nachten verbleven in februari 2023

10/10 – Uitstekend

Dr Cynthia KS

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant stay
The property is older but in good condition. The staff was very friendly and helpful.
1 nacht verbleven in februari 2023

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
24 hrs free laundry and fitness center. Free dinner between Mon and Wed.
9 nachten verbleven in februari 2023

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
24-hr fitness center and laundry service. Guest room is big enough with a kitchen.
3 nachten verbleven in januari 2023

2/10 – Ontzettend slecht

Damion

1 nacht verbleven in januari 2023

10/10 – Uitstekend

Tat Sang Leonard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location. 24-hr free laundry and fitness center.

6/10 – Redelijk

Sara

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Didn’t say pool was outside instead of indoors. Kinda upsetting for the price for a suite room
1 nacht verbleven in januari 2023

2/10 – Ontzettend slecht

Kathe

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
When we checked into our room around 5 PM, we could hear the TV in room adjacent to use through the wall. Since we were going out to dinner, we didn’t think too much about it. When we returned, you could hear the TV in the same room out in the hallway and again in our room. We thought by 10 or so the TV would be turned off. We attempted to go to sleep, but were soon awakened by the TV. At 3 AM, we called the front desk room to complain. The night manager informed us the room occupants were deaf, but she’d try to resolve the problem. We then heard someone pounding on the door of the adjacent room. The TV was turned down, but at 5:30 AM, we were awakened again by the TV. By 8:30 AM the noise continued. We showered, then discover the hairdryer was broken. We called the front desk and we’re told someone would bring us one. After 15 mins, my wife, with wet hair, went down to the front desk where the desk clerk and a room service person were chatting. She was told once again, that someone would bring us a hairdryer. One finally came. We the tried making coffee with room’s coffee machine, but it too was broken! We went down to breakfast and I stopped at the front desk to speak to the person in charge, THE SAME PERSON WHO HAD CHECKED US IN THE NIGHT BEFORE! She confirmed she knew the people in the room next to us were death. She said we should have requested to be moved at 3 AM! She said the hotel manager would have to call us. Left TX number…no call back!