Exterieur

Beoordelingen van Best Western Manor Hotel

3 out of 5
Best Western Manor Hotel
Hever Court Road, Gravesend, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 104 van 265 beoordelingen" "
Gastenscore: 8 - Goed. 103 van 265 beoordelingen" "
Gastenscore: 6 - Redelijk. 42 van 265 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 265 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 265 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
OK
3 nachten verbleven in augustus 2023
Reactie van Eileen Rook op 24 aug 2023
Thank you for taking the time to rate our Hotel, we look forward to seeing you again.

8/10 – Goed

Raf

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is wat gedateerd. Men doet zijn best om op te waarderen. Vriendelijke receptie. Beperkte (gezonde) dinner opties
11 nachten verbleven in juli 2023
Reactie van Sally Bradbrook op 24 jul 2023
Thank you for taking the time to write your review, we are grateful to receive all feedback from our guests to help make our guest's stay with us a memorable one. We are currently in the process of updating our bedrooms & corridors. We hope that you will choose to stay with us again in the future.

6/10 – Redelijk

Geverifieerde reiziger

Reactie van General Manager op 12 nov 2016
Thank you for taking the time to give us your feedback, we take all our guests comments seriously and use them to improve the service we give. We hope you enjoyed your stay and look forward to welcoming you back soon.

8/10 – Goed

Susan

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You can't go wrong with a Best Western
1 nacht verbleven in mei 2024

8/10 – Goed

Ian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some of the fixtures & fittings looked a bit old.The extractor fan in the room was particularly noisy. All areas were clean and bright. Basically a solid offering.
1 nacht verbleven in mei 2024

8/10 – Goed

Barney

1 nacht verbleven in december 2023

10/10 – Uitstekend

Ania

7 nachten verbleven in oktober 2023
Reactie van kay op 2 nov 2023
Thank you for taking to time to respond to our survey,your feedback is very important to us.We look forward to welcoming you back in the near future.Kind Regards Kay

10/10 – Uitstekend

Keith

2 nachten verbleven in oktober 2023
Reactie van kay op 2 nov 2023
Thank you for taking to time to respond to our survey,your feedback is very important to us.We look forward to welcoming you back in the near future.Kind Regards Kay

10/10 – Uitstekend

Chris

1 nacht verbleven in oktober 2023
Reactie van kay op 13 okt 2023
Good Morning,Thank you for your positive feedback. We hope that you will stay with us again in the near future.Kind RegardsKay

8/10 – Goed

Volta

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean & Comfortable
Pleasant staff, comfortable bed and clean room, cant ask for much more
1 nacht verbleven in oktober 2023
Reactie van kay op 6 okt 2023
Thank you for taking the time to write a review and we are pleased you enjoyed your stay.RegardsKay

10/10 – Uitstekend

Ian

1 nacht verbleven in september 2023
Reactie van kay op 4 okt 2023
Thank you for taking the time to complete our survey.We hope to welcome you back in the near future.RegardsKay

10/10 – Uitstekend

Frankie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff went above and beyond to help during our stay.
2 nachten verbleven in augustus 2023
Reactie van Danielle op 28 aug 2023
Good morning Frankie, It was lovely to meet you over the weekend and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Langa

1 nacht verbleven in augustus 2023
Reactie van Peter op 14 aug 2023
Thank you for your positive response. We look forward to welcoming you back to The Manor soon!

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Danielle op 29 jul 2023
Good morning, Thank you for your recent review. We look forward to welcoming you back to The Manor in the future.

6/10 – Redelijk

Jose

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Business trip
Rooms are very tired, needs a refurb asap Must be hard to keep old rooms like that clean
1 nacht verbleven in juli 2023
Reactie van Danielle op 26 jul 2023
Thank you for your recent review. We currently undergoing a refurbishment throughout all public areas and bedrooms. As you can imagine, this is a lengthy process and we have remained open throughout. We hope to welcome back soon so you can see our newly decorated areas and bedrooms.

4/10 – Matig

chris

Zakenreiziger
Positief: Personeel en service
check in was great very friendly seem to be getting painted ordered food nice drink but the piece of metal in my food put me off cut my mouth no one around so left not sure want to go back here again
1 nacht verbleven in juli 2023
Reactie van Sally Bradbrook op 24 jul 2023
Thank you for taking the time to write a review. Please accept my apologies for the issue with your meal, It would have been appreciated if you could have brought this to our attention at the time of your stay so we could have fully investigated, even if it had been when you checked out with the Receptionist as this would have still been passed on for us to look into. I hope that you would return again to us in the future.

10/10 – Uitstekend

Hilda

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Customer service was excellent and the room clean. No concerns
1 nacht verbleven in juli 2023
Reactie van Danielle op 4 jul 2023
Good Afternoon Hilda, Thank you for your recent review. It was lovely to meet you and we look forward to welcoming you back to the Manor in the future.

8/10 – Goed

Raymond

1 nacht verbleven in mei 2023
Reactie van Danielle op 19 mei 2023
Good afternoon, Thank you for your review and thank you for staying at The Manor. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Kathleen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff, especially Kay at the front desk, were helpful and friendly. Dinner was very good. However, I felt the location was falsely advertised. It said it was located 2 1/2 miles from the International Cruise Terminal. This was not true. It was across the Thames from that location. It took us 45 minutes to get there at the cost of 55.00 GBP.
1 nacht verbleven in maart 2023
Reactie van Sally Bradbrook op 5 apr 2023
HiThank you for taking the time to write your review, I will pass your comments onto our staff. There is a Ferry Terminal located at Gravesend which is approx 2 miles away where you can get a local ferry to transport you to the International Terminal, unfortunately taking a Taxi can be costly and timings dependant on the Traffic. Hopefully we will see you again in the furture.

8/10 – Goed

Keith

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Breakfast was good and quick - good range Tables were kept clean at all times - no rubbish left Pub next door does bar meals and a quick pint Easy quick check out Car park secure Would I go there again deffo yes
1 nacht verbleven in december 2022
Reactie van kay op 9 dec 2022
Thank you for taking the time to leave a review.We appreciate all feedback from our guests.I will pass your comments on to all staff and look forward to welcoming you back again.

2/10 – Ontzettend slecht

TIMOTHY

1 nacht verbleven in december 2022

10/10 – Uitstekend

Katie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This time I done a solo trip as my husband is away and I will definitely do it again. I booked a queen size room and was pleasantly surprised to find I had a nice comfy 4 poster bed complete with fairy lights. The room itself was bigger than I expected and very clean. All staff were very friendly and helpful and I didn’t feel awkward at all being on my own. Will definitely be back.
2 nachten verbleven in oktober 2022
Reactie van Sally Bradbrook op 7 dec 2022
Hi KatieThank you for taking the time to write your review, I am very happy that you enjoyed your stay with us and will pass on your kind words onto my team as we look at all reviews to help us strive to make a guests stay a memorable one. I look forward to welcoming you back to The Manor soon.

10/10 – Uitstekend

michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
awesome stay
fantastic experience in every way
4 nachten verbleven in september 2022
Reactie van Sally Bradbrook op 27 sep 2022
Hi Michael Thank you for taking the time to leave us a review reagrding your stay at the Manor Hotel. We share all guest reviews with our staff as this helps us strive to make your stay a memorable one. We look forward to welcoming you soon.

8/10 – Goed

Carol

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My stay was very enjoyable. Housekeeping was amazing. Staff friendly.
4 nachten verbleven in september 2022
Reactie van Sally Bradbrook op 20 sep 2022
Thank you for taking the time to complete the survey regarding your recent stay at our property. I will pass your comments on to the staff.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

Deborah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay was faultless Professional staff very friendly & helpful Would recommend to others
1 nacht verbleven in september 2022
Reactie van Sally Bradbrook op 20 sep 2022
Thank you for taking the time to complete the survey regarding your recent stay at our property. I will pass your comments on to the staff.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Brill
Very happy with the stay, staff were lovely, food was great
1 nacht verbleven in september 2022
Reactie van Danielle op 16 sep 2022
Good morning,Thank you for your kind review. I will pass your comments on to the staff.Kind Regards,

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for visiting Rochester
Great location for Rochester (15 mins) and the surrounding area. Just off the A2 very handy location . Large clean room on ground floor was quiet but a bit of a walk from reception . Will stay again next time we are visiting relatives.
3 nachten verbleven in augustus 2022
Reactie van Sally Bradbrook op 24 aug 2022
Hi RobertThank you for taking the time to write a review. We pass all of our feedback on to our staff so they can continue to offer our guests a great stay. I am glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Work
Very comfortable. Close to we’re I needed to be.
2 nachten verbleven in augustus 2022
Reactie van Danielle op 23 aug 2022
Good afternoon, Thank you for your recent review regarding your stay.Kind Regards, Danielle

10/10 – Uitstekend

Lester

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Staff
Very good staff Helpful and friendly room was clean spacious. My only complaint would be there is no air conditioning and it is very warm at the moment the addition of a fan would be good.
2 nachten verbleven in augustus 2022
Reactie van Danielle op 23 aug 2022
Good afternoon, Thank you for your recent review, I will pass your comments on to the staff. I understand it is too late however fans are available upon request.Kind Regards, Danielle

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2022
Reactie van Sally Bradbrook op 27 jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Uitstekend

John

1 nacht verbleven in juli 2022
Reactie van Sally Bradbrook op 27 jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Uitstekend

Neil

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2022
Reactie van Sally Bradbrook op 27 jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Uitstekend

J

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fabulous staff!
2 nachten verbleven in juli 2022
Reactie van Sally Bradbrook op 27 jul 2022
Hi Thank you for taking the time to leave a review, your positive feedback makes us strive to give every guests a great stay with the Manor Hotel.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service
24hour manned reception. Good parking and security
1 nacht verbleven in juni 2022
Reactie van Kay op 28 jun 2022
Thank you for your feedback, this is very important to us as it allows us to give total customer satisfaction. We hope you enjoyed your stay.

6/10 – Redelijk

Michael

Negatief: Comfort kamer
The traffic noise from nearby roads was to much. Food was rubbish. Dining area was cold.
2 nachten verbleven in april 2022
Reactie van Kay op 3 mei 2022
Good Morning, I am very sorry that your stay with us did not meet all your expectations. Some of our rooms are road facing and unfortunately there is nothing we can do about the traffic. Had you come to reception we would have been able to move you to a different room, more internally. I am sorry that you was not satisfied with the food, for that I can only apologise now as we were not aware of your disappointment during your stay. We do have heating in the dining area and again I can only apologise if the room was not up to temperature. Regards Kay Holness

10/10 – Uitstekend

Ian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in april 2022
Reactie van kay op 27 apr 2022
Thank you for post stay review. We look forward to welcoming you back in the near future.

4/10 – Matig

Stuart

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2022

10/10 – Uitstekend

Howard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2022
Reactie van kay op 14 jan 2022
Thank you for taking the time to complete the survey. customer feedback is very important to us. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

Glenn

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms and very friendly staff👍👍👍
1 nacht verbleven in oktober 2021
Reactie van Kay op 7 nov 2021
Good Morning, Thank you for taking the time to post a review, Customer feedback is very important to us. We hope to welcome you back to the Manor in the near future.

10/10 – Uitstekend

D

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Business trip
Have used this hotel on a number of occasions always been happy with the service Friendly and helpful staff Great access to main road network Secure free onsite parking Hotel has been refurbished recently Ive stayed in a number of different rooms all have been a decent size and clean Will be back again
1 nacht verbleven in oktober 2021
Reactie van kay op 29 okt 2021
Thank for your recent review. It was a pleasure having you stay with us and look forward to seeing you again.

4/10 – Matig

Amber

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The positives - staff was friendly, hotel was clean The neutrals - very dated but true to photos so was what I'd expected when I booked it The negatives- when I checked in I was told that because of covid no one would be entering my room unless I specifically asked for something. This has been standard for other places I've stayed during the pandemic, so I had no problem with it, but on the third night of my stay my bin had been emptied making it obvious someone had been in the room. This was perhaps a misunderstanding on my part but either way unnerved me. I was also given a code to enter after a specific time in the evening, but it was changed without notifying me. When I attempted to ring the doorbell to have someone manually let me in there were 3 separate bells with no clear labeling and it took several minutes with multiple calls to get someone to let me in. When I did eventually get in my key no longer worked in my door. I was told this was because I'd kept my key in the same handbag where I kept my mobile phone. This has never been a problem for me at other hotels, but could perhaps be the result of dated technology? After that evening I checked out a day early and stayed at a hotel closer to the airport for my last night
4 nachten verbleven in oktober 2021
Reactie van kay op 29 okt 2021
Good Afternoon, Thank you for your recent review and your positive comments. I think there was some misunderstanding regarding the room servicing. The rooms will be serviced at our guests request, however for hygiene reasons the housekeeping team will empty the bins daily. The code to enter the hotel is changed randomly for security reasons and therefore we are not always able to let all our guests know beforehand. If you had bought this to our attention during your stay we would have been able to explain to you personally.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel and staff
Excellent. Room was very clean. Staff incredibly welcoming and friendly. For such few staff the service was second to none. The food was also superb. For a 3 star hotel it was more like stopping at a 4 star. Full continental breakfast available but no full English at the moment BUT the staff would prepare sausage/bacon breakfast rolls on request so no real issue. Was there for Brand Hatch Superbike racing and will definitely stop again next year. Thoroughly recommend and again emphasis how exceptional all of the staff were
3 nachten verbleven in oktober 2021
Reactie van kay op 29 okt 2021
Thank you for your recent review and all your positive comments. We are happy you enjoyed your stay and look forward to welcoming you back.

6/10 – Redelijk

S

Positief: Netheid, personeel en service
Negatief: Comfort kamer
I paid for a standard room with a queen bed but ended up with a double. Bed was very soft and the pillows were very hard. Left after rhe final night with back, neck and headache.
2 nachten verbleven in oktober 2021
Reactie van kay op 23 okt 2021
Good Morning, I'm sorry that you experienced problems with the bed and pillows. Our standard queen beds are doubles which are bigger than the average Queen bed. I'm sorry that the issue was not bought to our attention during your stay as we would have been able to rectify the issue.

6/10 – Redelijk

Happiness

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Location
1 nacht verbleven in september 2021
Reactie van kay op 14 okt 2021
Good Morning, Apologies for the late response. Thank you for taking the time to leave a review as feedback is very important to us.

6/10 – Redelijk

Jacob

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in juni 2021
Reactie van Eileen op 5 jun 2021
Thank you for taking the time to Rate our Hotel. We are sorry that you did not enjoy our Dinning area and Bar, at this present time we are still restricted by Goverment guild lines, we do hope that as the pressures of the pandemic are lifted and things can become more relaxed it will make a stay with us more to your liking. Kind regards

10/10 – Uitstekend

Bradley

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well done Best Western team
From entering reception thro to leaving it felt both safe (Covid wise) and secure. Pleasantly surprised that hot and cold food was available and again either within the bar area (all tables only seating 1 person) or could be taken in the room. Happily stay again, well done to all of the staff, great job.
1 nacht verbleven in mei 2021
Reactie van Danielle op 7 mei 2021
Good Morning Bradley, Thank you for taking the time to leave a review of your recent stay at The Manor. All feedback is appreciated as this helps us to improve and make your stay more enjoyable. Take care and have a lovely weekend.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service, well taken care of.
We were well taken care of. Simple food, but can't ask for more right now. Able to order drinks and a place to sit if you don't want to eat in your room.
1 nacht verbleven in maart 2021
Reactie van Eileen op 27 mrt 2021
Thank you for taking the time to review our Hotel, your kind words are very much appreciated. We hope to see you in the future.

8/10 – Goed

Peter

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2021
Reactie van Danielle op 17 mrt 2021
Dear Peter, Thank you for your recent review. I look forward to welcoming you back to The Manor in the near future. Kind Regards

10/10 – Uitstekend

Jo-Anne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2020

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff on the property very friendly. Warm clean rooms with amenties. Excellent breakfast and great service by girl in breakfast room.
1 nacht verbleven in maart 2020