We reserved 2 Luxury rooms, and received an upgrade to a villa with private pool after I send the hotel a message asking them to do whatever they could to make the stay in the resort an unforgetable experience for my parents, since they are well in their 80's, and this would probably their last trip abroad.
So when we arrived we where welcomed by the manager of the resort, telling us they upgraded our stay, and since the room wasn't ready yet, also provided us a complimentary lunch.
They promised us an unforgetable holiday, and it absolutely was. I would like to thank the staff of the resort again for making this an unmatched experience.