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Beoordelingen van Gouves Bay by Omilos Hotels

4 out of 5
Gouves Bay by Omilos Hotels
Agiou Konstantinou, Crete Island, Hersonissos, Heraklion

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 2 van 11 beoordelingen" "
Gastenscore: 8 - Goed. 4 van 11 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 11 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 11 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 11 beoordelingen" "

7,4/10

Netheid

7,2/10

Personeel en service

7,0/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Douche was wat minder. Douchekop hing erg hoog en was niet verstelbaar. Geen plankje bij de wastafel om je spullen op te zetten
6 nachten verbleven in mei 2019

8/10 – Goed

fam Loo, holland

Positief: Netheid, personeel en service en comfort kamer
Nice small hotel nearby beach
Very friendly staff! Good food and nice clean rooms.
6 nachten verbleven in augustus 2017

10/10 – Uitstekend

Michael Peter Helmut

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir verbrachten bereits das 6. Mal unseren Urlaub für 1 Woche in Gouves. Das 1. Mal im 4 Sterne Gouves Bay Hotel. Die 4 Sterne sind verdient. Zimmer, Reception, Restaurant 4 volle Sterne!!! Freudliche Begrüssung an der Reception. Saubere Zimmer mit Balkon inkl. Klima-Anlage. Das Highlight: Das Restaurant und sein Personal. Was diese Personen geleistet haben Hut ab! Und immer freundlichst. 5 Sterne verdient!!! Buffet ständig frisch aufgefüllt zusätlich "Heisse Theke" mit nettem Koch als Mittelpunkt!!!
8 nachten verbleven in mei 2022

8/10 – Goed

Claudia

Reisde met familie
Positief: Netheid, personeel en service
Schöner Urlaub
Insgesamt war es ein schöner Urlaub.Super freundliches Personal und eine schöne Anlage.Nur die Betten müssten mal erneuert werden.Die Matratzen waren alt und sehr sehr hart.
5 nachten verbleven in juli 2021

10/10 – Uitstekend

Geverifieerde reiziger

11 nachten verbleven in augustus 2019
Reactie van Gouves bay hotel op 22 jan 2021
Dear guest, thank you very much for your rate. We hope to have the chance to accommodate you in our all-inclusive family hotel and offer an ameliorated holidays experience! Best Wishes, FOM

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid
Arrive tard et l’etablissement N’avait pas de resa à notre nom et nous a dit qu’il ne travaillait plus avec expédia... donc on a du payer la nuit directement à l’arrivee Et nous sommes partis ailleurs... on attend tjrs notre remboursement de nos 7 nuits
7 nachten verbleven in juni 2019
Reactie van Gouves bay hotel op 22 jan 2021
Dear guest, thank you for your comment. However, we would like to offer you some explanation on the aforementioned points. When you arrived at our hotel, unfortunately, we had stopped working with Expedia. We never paid for your reservation that's why we did not refund your money. We hope next time these problems do not exist. Best Wishes, FOM

4/10 – Matig

Roland

Negatief: Personeel en service
3 étoiles maxi
Notre séjour a très mal démarré. Arrivés à 20 h nous avons du attendre 30 mn avant que la chambre ne soit disponible. Pour info nous étions en all inclusive donc censés arriver à partir de 12 h !!!!
1 nacht verbleven in juni 2019
Reactie van Gouves bay Hotel op 22 jan 2021
Dear guest, thank you for your comment. However, we would like to offer you some explanation on the aforementioned points. When you arrived at our hotel, unfortunately, we had stopped working with Expedia. We never paid for your reservation that's why we did not refund your money. We hope next time these problems do not exist. Best Wishes, FOM

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vacanza a due passi dal Mare.
Gradevole Hotel situato a due passi dal Mare. Struttura gradevole con persone Cordiale e Sempre Disponibile. Servizi nella Media. Ristorante con Buon Servizio ma Cibo per me poco Gradevole. Poca Varietà di Cibo di Frutta e di Dolci. Peccato. Bar poco Assortito. Complimenti a Tutto il Personale Veramente Cordiale e Sempre Disponibile. Da Vacanza Relax.
12 nachten verbleven in juli 2018
Reactie van Gouves bay hotel op 22 jan 2021
Dear Mr. Vacanza, thank you for the time you dedicated to write a review regarding Gouves bay hotel. We appreciate your positive feedback about our staff and the comments written, as we believe that this is the best way to improve even more our services and accommodation in the future. We hope to have the chance to accommodate you again in our all-inclusive hotel and offer you an ameliorated holidays' experience! Best Regards, FOM

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, comfort kamer
Negatief: Personeel en service
Nonostante ci eravamo accordati con delle email per il trasporto dall'aereoporto all'albergo prima dell'arrivo, una volta arrivati in aereoporto non ci sono venuti a prendere, e la loro risposta e' stata che non ne sapevano niente. Il personale e' scortese e l'animazione non adatta ad italiani perche' russa.
6 nachten verbleven in juli 2018
Reactie van Gouves bay hotel op 22 jan 2021
Dear guest, Thank you for your feedback. We appreciate your comments and will take them into consideration. However, please allow us to mention that we have already considered your issue carefully and resolved it and we guarantee that it will not happen in the future. We apologize for the inconvenience. We will be happy to have the chance to accommodate you again in the future. Best Wishes, FOM

6/10 – Redelijk

Ed, Birmingham UK.

Positief: Netheid, personeel en service en comfort kamer
Well situated for the beach and amenities.
This hotel is as stated above is well situated for the beach (which is very narrow) and all local bars and shops. Gouves is a pleasant resort but spread over a large area comprising of the seafront, two streets with shopping and bars/restaurants, and about a mile of seafront with shops and restaurants, spread thinly along the front. We were the only British people in the hotel, all the other guests were eastern european and Russian. This was in no way a problem to us as they were all well behaved and quiet. The hotel rooms were pleasant and reasonably equipped with a kettle and fridge. The bathroom was clean and recently renovated with an excellent shower. The food was acceptable, but largely catered for the eastern europeans (understandably). All in all the hotel makes a good base for a cheap break in Gouves, we ate out most of the time and used the hotel for drinks and snacks during the day. You get exactly what you pay for, at best I would give somewhere between 2-3 stars, but no complaints!
7 nachten verbleven in september 2017
Reactie van Gouves bay hotel op 22 jan 2021
Dear Mr./ Mrs. Ed, Thank you very much for your review and the time you dedicated to share it with us and the other travellers. We appreciate your feedback and will take it into consideration. Hope to have the chance to accommodate you again at Gouves bay hotel. Kind Regards, FOM

2/10 – Ontzettend slecht

Gregoris

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2017