Dear Guest,thank you for staying with us and your good rating. Lovely to see that we could contribute to a memorable holiday experience. Hope to see you again !Barbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Carl,thank you for choosing The Royal Senses for your recent visit to Crete.We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories.Your kind words will be shared with great pleasure with all our team members, as they always go above and beyond to deliver truly special and memorable moments.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best, along with a pleasant winter period!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Gerhard-Paul,It is great news for us to hear that you've had a positive experience while staying at our hotel and that you appreciated our staff service in every way.Our biggest aim is to achieve guest satisfaction with every visit, and we are happy that all your expectations were exceeded.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Lisa,thank you for your wonderful rating!Lovely to see that all your expectations were fulfilled and that you left with the best impressions and memories.Should you travel to Crete in the future, we look forward to welcoming you again.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Guest,thank you for your stay and the good rating received.We hope to have you back in the future for another delightful experience.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Ron Liel,thank you for choosing The Royal Senses for your recent visit to Crete and for taking some of your precious time for this feedback.We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories.Your kind words will be shared with great pleasure with all our team members, as they always go above and beyond to deliver truly special and memorable moments.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Richard,what a flawless and wonderful feedback we received on your behalf! We are absolutely thrilled to read that we exceeded all your expectations and that you left with the best impressions and memories.Hope to have you back again in the future.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Hollie,thank you for staying again at The Royal Senses.We are absolutely thrilled to read that all your expectations were exceeded once again and that you left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Ben, thank you for your stay and the feedback received.We are sorry that we could not exceed all your expectations and would like to apologize for any inconvenience caused.However, we would like to point out that according to all our descriptions, it is clearly mentioned that the hotel is not located direct on the beach and sharing it with the sister hotel.Thank you and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Guest,We are very sorry that we could not exceed all your expectations and would like to apologize for any inconvenience caused.We strive constantly to ensure that all of our guests are completely satisfied with their stay with us and if we are made aware of any dissatisfaction, we make every effort to resolve any problem or make amends in some way.After departure, unfortunately we are not able to provide any additional assistance.Nevertheless, we hope that you will give us the chance in the future to welcome you again into our hotel and change your negative impression to an enjoyable stay.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Sabrina,thank you for your visit at The Royal Senses and your feedback received.We are very sorry to read that we did not meet your expectations and we would like to offer our sincerest apologies. We strive constantly to ensure that all of our guests are completely satisfied with their stay with us and if we are made aware of any dissatisfaction, we make every effort to resolve any problem or make amends in some way.We hope that you will give us the chance in the future to welcoming you again into our hotel and change your negative impression to an enjoyable stay.In this case, please do not hesitate to contact us in advance for any wishes you might have. Until then, we wish you all the very best.With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Sebastien,We would like to thank you for your stay at The Royal Senses and your feedback.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Sabrina,thank you so much for this wonderful feedback.We are really happy to read that your experience was a delightful one and will share your comment with all our team member, with special mention to Jasmin.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Verline,we would like to thank you for choosing The Royal Senses for your recent visit to Crete.We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Thomas,thank you for choosing The Royal Senses for your recent visit to Crete.We are happy to see that in general you enjoyed your stay with us and left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have.Until then, we wish you all the very best!With kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Serge,thank you for your visit and the wonderful feedback received.We are more than happy that we could contribute to a memorable stay and that you left with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Until then, we wish you all the very best!Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Todd,thank you for your visit at The Royal Senses and your feedback received.We are very sorry to read that certain aspects of your stay did not meet with your expectations and run as smoothly as you had wished, and I would like to offer my sincerest apologies. We strive constantly to ensure that all of our guests are completely satisfied with their stay with us and make their holidays as pleasant as possible. Of course, we will gladly investigate the areas of concern you raise in your feedback, as through constant dialogue with our guests we can always be made aware of their particular wishes and preferences.Feedbacks are very important to us to focus on areas where we are exceeding our guests’ expectations and use it to improve ourselves when we might have fallen short.Please rest assured that your experience does not reflect what we aim to deliver to our valuable guests such as you are.Hoping to be given the opportunity to welcome you back, we are sure that all your expectations will be exceeded then.In this case, please do not hesitate to contact us in advance for any wishes you might have and to offer you our VIP services for repeater guests.Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Guest,thank you for your wonderful feedback which has been shared with great pleasure with all our team members.Your comment in regard to the room service has been noted, too and will be forwarded to the relevant department.Please accept our apologies for any inconvenience caused.Hoping to be given the opportunity to welcome you back, we are sure that all your expectations will be exceeded then.In this case, please do not hesitate to contact us in advance for any wishes you might have and to offer you our VIP services for repeater guests.Until then, we wish you all the very best!Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Noam,thank you for your visit and the wonderful rating, which is very much appreciated and will be shared with great pleasure.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have and to offer you our special VIP services for repeater guests.Until then, we wish you all the very best!Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Phillip,thank you for your stay and the feedback received.We are happy that you enjoyed your visit with us and left with the best impressions and memories.We appreciate your feedback as it is always helpful in our effort to constantly evaluate the level of our services and facilities. So, thank you for sharing this with us. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Mathilde,thank you for your kind feedback.We are more than happy that you enjoyed your stay with us and left our hotel with the best impressions and memories.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have and to offer you our special VIP services for repeater guests.Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Tina, thank you for your stay at The Royal Senses and the wonderful rating received. We are happy that we could contribute to a memorable visit and do hope to have the pleasure of welcoming you back soon. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Anne Cecilie, we would like to thank you for choosing The Royal Senses for your recent visit to Crete and for taking some of your precious time for this feedback. We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories, as our team members always go above and beyond to deliver truly special and memorable moments. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Ewan, thank you for your stay at The Royal Senses and for your feedback received. We are happy to read that you enjoyed several aspects of your visit, namely the room, the cleanliness, the pools and the comfortable sun loungers. On the other hand, we are very sorry that we could exceed all your expectations and would like to apologize for any inconvenience caused. Although we always get only the best feedback in regard to the breakfast buffet and the drinks quality, your valuable comments have been noted and will be forwarded to the relevant departments, in our effort to constantly evaluate the level of our services and facilities. Regarding our location, we are sorry that it was not completely to your personal liking. The Royal Senses is located nearby the fishing village Panormo (10-15 € for the taxi) and a 15 min. drive to the lively town of Rethymno (25 € for the taxi). Hoping to be given the opportunity to welcome you back, we are sure that all your expectations will be exceeded then. In this case, please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Roberto, thank you for taking the time to review your recent stay with us at The Royal Senses. Your comments are very important to us and we are delighted that you had a good stay and that your overall experience was up to your expectations. We appreciate your feedback in regard to the restaurant, as it is always helpful in our effort to constantly evaluate the level of our services and facilities. So, thank you for sharing this with us. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Peter,thank you for your good rating.However, we are very sorry not being able to respond earlier and thank you for your kind understanding.Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Until then, we wish you all the very best!Thank you once again and with kind regardsBarbara DunnerAdministration Officeon behalf of the Management of Troulis Royal Collection

Dear Nirmal, we would like to thank you for choosing The Royal Senses for your recent visit to Crete and for taking some of your precious time for this feedback. We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories, as our team members always go above and beyond to deliver truly special and memorable moments. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Sehr geehrte Anna-Lena, vielen Dank für Ihren Besuch und dem erhaltenen Feedback. Schön zu lesen, dass Ihnen die Hotelanlage und Ihre Unterkunft mit Privatpool gefallen hat. Auf der anderen Seite bedauern wir, dass wir nicht all Ihren Erwartungen gerecht werden konnten und entschuldigen uns höflichst für etwaige Unannehmlichkeiten. Ihre Kommentare werden selbstverständlich ernst genommen und mit den zuständigen Personen besprochen, da wir stets darauf bedacht sind, unseren Service und unsere Leistung zu verbessern. Bitte seien Sie versichert, dass die beschriebenen Ereignisse nicht unserem Standard entsprechen. Es wäre uns eine Freude, Sie erneut in unserem Hause willkommen heißen zu dürfen und Sie von unserem Service sowie unserem Produkt überzeugen zu können. Bis dahin begleiten Sie unsere besten Wünsche. Mit freundlichen Grüßen Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Clas Dirck, thank you for your wonderful feedback received. We are happy that we could contribute to a memorable and enjoyable stay and do hope to have the pleasure of welcoming you back in the future. Until then, we wish you all the very best. With kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Olga, Thank you for your feedback. We are more than happy to read that you enjoyed your stay with us, as our team members go always above and beyond to deliver truly special and memorable moments. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Richard, we would like to thank you for choosing The Royal Senses for your recent visit to Crete and for taking some of your precious time for this feedback. We are delighted that you enjoyed your stay with us so much, that we exceeded all your expectations and that you left with the best impressions and memories, as our team members always go above and beyond to deliver truly special and memorable moments. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Sehr geehrte(r) Dragon, recht herzlichen Dank für Ihre ausgezeichnete Bewertung. Es freut uns außerordentlich, dass Sie erholsame Tage bei uns verbracht haben und viele schöne Erinnerungen mit nach Hause nehmen konnten. Ihre freundlichen Worte werden wir gerne mit allen Mitarbeitern teilen und freuen uns schon jetzt, Sie bald wieder willkommen heißen zu dürfen. Bis dahin begleiten Sie unsere besten Wünsche. Mit freundlichen Grüßen Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Paolo, We appreciate your feedback and are delighted to read that you enjoyed your stay with us and that we could contribute to a memorable holiday experience. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Guest, thank you for your wonderful feedback, we are absolutely thrilled to hear that you enjoyed your stay with us and that we could contribute to a memorable holiday experience. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Lukas, thank you for your stay at The Royal Senses and your lovely feedback, from which we are very happy to read that you enjoyed your stay and exceeded all your expectations. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us in advance for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Timothy, thank you for your stay and your lovely feedback received. We are happy to read that we could contribute to a memorable holiday experience and that you left with the best impressions and memories. Hoping to see you again in the future, we thank you once more and remain With kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Traveller, thank you for taking the time to review your recent stay with us at The Royal Senses. We are happy to see that you enjoyed the service, the cleanliness and the excellent food quality provided. On the other hand, we are very sorry that we could not exceed all your expectations and would like to apologize for any inconvenience caused. We appreciate your feedback as it is always helpful in our effort to constantly evaluate the level of our services and facilities. So, thank you for sharing this with us. Hoping to be given the opportunity to welcome you back, we are sure that all your expectations will be exceeded then. In this case, please do not hesitate to contact us in advance for any wishes you might have. With kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Member, we thank you for your kind words in regard to the buffet, the resort, the pools and spa area and are happy to read that we could exceed all your expectations. Hoping to be given the opportunity to welcome you back, in this case please do not hesitate to contact us for any wishes you might have. Thank you once again and with kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Thank you very much for your visit and your great rating. We are happy to see that we could contribute to a memorable stay and that you left our hotel with the best impressions and memories. Hope to see you again! Kind regards Barbara Dunner Administration Office on behalf of the Management of Troulis Royal Collection

Dear Guest, thank you for this lovely comment. It seems that you enjoyed your visit with us and left with the best impressions and memories. We look forward to welcome you back in the future! Wishing you all the very best for the forthcoming winter period, we remain With kind regards Aggelos Antoniou Hotel Director

Dear Natasha, thank you for your stay at The Royal Senses and the kind feedback. We have noted your constructive comment in regard to the television and will take it under serious consideration. In regard to the power failures kindly be informed that the electricity company had to make some maintenance works, where the hotel, unfortunately, was effected. Please accept our apologies. We would love to be given the opportunity to welcome you back and until then, we wish you all the very best for the forthcoming winter period. Thank you again and with kind regards Aggelos Antoniou Hotel Director

Dear James, thank you for your visit and the feedback received. We are happy that your overall experience was up to your satisfaction and do hope to have the pleasure of welcoming you back in the future. With kind regards Aggelos Antoniou Hotel Director

Dear Njomza, thank you for your feedback after your recent stay at The Royal Senes. We are happy to read that you enjoyed your holidays with us and the hotel is worthy of its 5 stars. Thank you also for your kind words in regard to the breakfast and the cleanliness, which will be handed over to the responsible persons. We do hope to have the pleasure of welcoming you back and until then, we wish you all the very best. Kind regards Aggelos Antoniou Hotel Director

Dear Rudy, we thank you for your visit at The Royal Senses and your feedback after your stay with us. It's a pleasure reading that you enjoyed your holidays with us and that we could contribute to a memorable experience. We really do hope to see you again in the near future. Until then, we wish you all the very best. With kind regards Aggelos Antoniou Hotel Director

Dear nicolas, thank you for your visit at The Royal Senses and your lovely feedback. We are happy that you enjoyed your stay with us and do hope to see you again soon. With kind regards Aggelos Antoniou Hotel Director

Dear Jean Francois, thank you for your visit and the review received. We are happy to read that you enjoyed the design of the hotel and especially mention the good food quality at breakfast and dinner. On the other hand, we are sorry that the beach was not to your liking. We would like to point out that Crete is an island located in the open Mediterranean and the Cretan Sea with winds from all directions, sometime less, sometimes more. Due to the strong winds, it is very often not possible to go for swimming. The protected beach at our hotel makes swimming possible every single day. We thank you for your kind understanding and do hope to have the pleasure of welcoming you back. With kind regards Aggelos Antoniou Hotel Director

Dear Bryan, thank you for your feedback, from which however we are very sorry to read that we could not exceed your holiday expectations. Please accept our sincere apologies for any inconvenience caused. We have thoroughly investigated the claim noted and have addressed it to all parties involved. Although we failed in leaving you a pleasant memory of your visit, we would be grateful giving us a second chance to welcoming you back, in order to prove our high standard services. Thank you and with kind regards The Royal Senses Hotel Management

Dear Eleonore, we thank you for your feedback after your recent stay at The Royal Senses. We are happy that your overall experience was up to your satisfaction and look forward to welcome you back. With kind regards Aggelos Antoniou Hotel Director

Dear Nader, thank you very much! We are so happy that you enjoy your stay and everything is to your convenient. Hope to see you again The Royal Senses Hotel Management

Dear valuable guest, we thank you for the feedback which has been taken on board in order to follow up. Hoping to have the pleasure of welcoming you back The Royal Senses Hotel Management