Given a $ off dinner for two at Finial, the on site restaurant, only to be told by the hostess they were short staffed and unable to accommodate a walk in party of 2, at 7 PM on a Wednesday, while looking at the floor, less than 20 people total were currently seated, wow? After making a reservation then more than an hour wait at the bar, and an appetizer from the same kitchen, to ensure we didn’t receive poor service. The server couldn’t have been worse than if it was her first day in food service. The food was excellent as always, but 3.5 hours start to finish is absurd. Luckily the pool doesn’t close until 11, except for today apparently, we were in the hot tub for less than 5 minutes when a security guard whose demeanor appeared as though we had burglarized the Louvre, by his attempting multiple keys and not realizing the door was locked magnetically arrived at the entrance. After watching him for a few minutes, I exited the hot tub, walked to the door, pressed the exit button and opened the door for him, only to be greeted with, “the pool’s closed” with a tone reminding me of a parent scolding a child for doing something they had already been told to not do. My reply was simply, I’m not in the pool, I’m in the hot tub and there is no sign denoting this. If I came in the door he had just been let in, there was indeed a sign stating same, only issue is that I entered through the door nearest the elevator that I take down from my room. Resort? I think not, motel at best!
