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Beoordelingen van Hilton Garden Inn Greensboro

3 out of 5
Hilton Garden Inn Greensboro
4307 Big Tree Way, Greensboro, NC

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 334 van 649 beoordelingen" "
Gastenscore: 8 - Goed. 201 van 649 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 649 beoordelingen" "
Gastenscore: 4 - Matig. 35 van 649 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 649 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sherry

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Christopher op 15 mei 2024
Thank you for a perfect rating. We are glad you enjoyed your stay with us and hope to see you again.

10/10 – Uitstekend

GAYLE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful
1 nacht verbleven in april 2024
Reactie van Christopher op 19 apr 2024
Thank you! Please stay with us again.

10/10 – Uitstekend

Marissa

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was easy to get to, clean and pet-friendly. Would stay again
1 nacht verbleven in maart 2024
Reactie van Christopher op 10 apr 2024
Thank You for leaving a review for us. Hope to see you again soon!

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location convenient to all my needs
2 nachten verbleven in maart 2024
Reactie van Christopher G op 8 mrt 2024
We are glad you enjoyed your stay and we hope to see you again soon

6/10 – Redelijk

Kristin

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Reactie van Christopher G op 8 mrt 2024
Thank you for leaving a review. We hope you stay with us again.

6/10 – Redelijk

Robert

Reisde met familie
Positief: Personeel en service, voorzieningen
Several hairs in shower…unacceptable. This hotel was more expensive, with smaller shower/bathroom/no fan, and did not include breakfast (big disappointment).
1 nacht verbleven in februari 2024
Reactie van Christopher G op 8 mrt 2024
We apologize for the inconvenience you experienced during your stay. Thank you for taking the time to leave feedback.

10/10 – Uitstekend

Rhona

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The layout of the room was well done. I also appreciated having an individual microwave and mini-frig. The room was spacious and clean. I plan to stay at that hotel every time I visit the Greensboro area.
1 nacht verbleven in februari 2024
Reactie van Christopher op 19 feb 2024
Thank you for staying with us and Thank you for taking the time to leave a review. We cannot wait till you come back.

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Greensboro 45 years later
2 nachten verbleven in februari 2024
Reactie van Christopher G op 7 feb 2024
Thank you for taking the time to leave a review. Your feedback is important to us.

10/10 – Uitstekend

C

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Christopher G op 24 jan 2024
Thank you for taking the time to leave a review. We hope to see you again.

10/10 – Uitstekend

Abubaker

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Christopher op 18 jan 2024
We appreciate you taking the time to leave a review!

8/10 – Goed

LaToria, Richlands

Positief: Netheid
1 nacht verbleven in december 2023
Reactie van Christopher G op 8 mrt 2024
Thank you for the review. We hope you choose us to stay again.

10/10 – Uitstekend

Jill

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Place was clean, quiet and comfortable. Staff was friendly and helpful.
1 nacht verbleven in november 2023
Reactie van Christopher op 18 jan 2024
Thank you for the review! We hope to see you again.

10/10 – Uitstekend

brett

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in november 2023
Reactie van Christopher op 4 dec 2023
Hope you visit us again.

6/10 – Redelijk

Terrell

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I have stayed here numerous times with no problem. This particular time our room had ants. The room they move us to had toilet problems (Flushing). Attendant didn’t seem to practically care. Did the minimum I guess.
1 nacht verbleven in november 2023
Reactie van Christopher op 4 dec 2023
I am sorry to hear that. I assure you that next visit will be better.

10/10 – Uitstekend

Elizabeth

1 nacht verbleven in november 2023
Reactie van Christopher op 18 jan 2024
Thank you for taking the time to leave a review!

10/10 – Uitstekend

brett

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Christopher op 4 dec 2023
Thank You for your time.

10/10 – Uitstekend

CHARLOTTE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the softness of the beds and pillows. The shower was awesome
1 nacht verbleven in november 2023
Reactie van Christopher op 4 dec 2023
We appreciate you staying with us. Hope to see you again

10/10 – Uitstekend

Tyreece, robbins

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Christopher op 4 dec 2023
Thank you for the visit.

10/10 – Uitstekend

Clara

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Very clean, friendly and helpful at all times. Will definitely be booking again in the future!
1 nacht verbleven in oktober 2023
Reactie van Management op 2 nov 2023
Thank you for the wonderful review! We look forward to all your future stays with us!

2/10 – Ontzettend slecht

Cesar

3 nachten verbleven in oktober 2023
Reactie van Christopher op 4 dec 2023
What could we do to improve your stay next time?

8/10 – Goed

Emily

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was great, convenient location for lots of restaurants and fast food. It’s also located right off the highway which was easy to access. The rooms were very clean. The only negative was that I had requested a crib during check in for our one year old baby but we’re told by the front desk they only had 1 and it was in use. I understand they are first come first served but only having 1 seems quite inadequate. Needless to say, my baby nor I got much sleep without her having a crib. The front desk offered extra blankets which I used to make a bed on the floor. It was very frustrating as I’ve never had a hotel not have a crib available and we were unable to travel with a portable crib.
1 nacht verbleven in oktober 2023
Reactie van Management op 2 nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our hotel to be in a convenient location with easy access to restaurants and the highway, and that you were pleased with the cleanliness of our rooms. Your kind words are greatly appreciated.We sincerely apologize for the inconvenience you experienced regarding the crib request for your one-year-old baby. We understand how important a comfortable sleeping arrangement is for young children and how crucial a crib can be in ensuring a good night's rest. We deeply regret that we were unable to provide you with a crib due to our limited inventory, and we understand your frustration in this regard.We appreciate your understanding of our "first come, first served" policy, but we agree that having only one crib available can be inadequate, especially during peak demand times. We will certainly review our crib availability and consider adding more to better serve our guests with young children in the future.In the meantime, we are grateful that you made use of the extra blankets offered by our front desk to create a makeshift bed on the floor for your baby. We are always striving to improve our guests' experiences, and your feedback will help us make necessary adjustments to enhance our service.We value your business and hope that this experience does not deter you from choosing our hotel again in the future. If you decide to stay with us again, please do not hesitate to contact us in advance, and we will do our utmost to ensure a more comfortable and enjoyable stay for both you and your baby.Thank you for sharing your concerns, and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Mercedes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was better than expected
1 nacht verbleven in oktober 2023
Reactie van Mangaement op 2 nov 2023
Thank you! We hope to have you as our guest again soon!

10/10 – Uitstekend

brett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Angela Tucker Front Desk Supervisor op 3 okt 2023
Thank you for your recent stay and your review! Your support is truly valued, and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Angela Tucker Front Desk Supervisor op 3 okt 2023
Thank you for your feedback, we strive to provide exceptional service and hope we accomplished that during your stay. We hope to see you again!

10/10 – Uitstekend

Jacqueline

Reisde met familie
Positief: Voorzieningen
Good stay . Will go there again.
1 nacht verbleven in september 2023
Reactie van Angela Tucker Front Desk Supervisor op 6 sep 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

brett

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Convent location.
Conveniently located. We have stayed here a number of times when in Greensboro
1 nacht verbleven in augustus 2023
Reactie van Angela Tucker Front Desk Supervisor op 22 aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Kendra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall pleasant stay. Obviously hotel had overpriced beverages. But they are still reasonable and great.
2 nachten verbleven in augustus 2023
Reactie van Angela Tucker Front Desk Supervisor op 22 aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Stephanie

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Charged twice
I had paid for my room through hotels.com and got confirmation of paying. When I got to hotel I was made to pay again. I was told that the charged that I had already paid was just to hold the room. But my bank had already been charged. When I made it known to the front desk clerk the next morning once I looked at by online acct. that I had been charged twice the manager made it seem as if I was lying and that she had to get it straight with hotels.com or I was going to have to call them. Then the manger decided to call expedia to try to get it straight and I was told she would get in contact with me by the end of the day or the next day. I'm waiting for her phone call. Because I refuse to pay twice I will take this further if I have too. This makes me not want to book through hotels.com or stay at that Hilton any more if they can't see on their screen if a patron has already paid or not and makes them pay again and then they have a hard time getting refunded.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
People stuff very nice
6 nachten verbleven in juli 2023
Reactie van Phany Am op 18 jul 2023
Thank you so much for the wonderful review. We are happy to hear that you enjoyed your stay. Please do not hesitate to let us know on your next visit.

6/10 – Redelijk

Roger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023
Reactie van Angela Tucker Front Desk Supervisor op 22 aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in juni 2023
Reactie van Phany Am op 16 jun 2023
Thank you for taking the time to respond to our review. We hope you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 – Goed

Tara, Townsend

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location. Friendly staff. Close to restaurants/some shopping.
2 nachten verbleven in juni 2023
Reactie van Phany Am op 16 jun 2023
Thank you for your great feedback we appreciate the generous rating. We look forward to having visit us in the near future.

8/10 – Goed

Anthony

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The area around the build was well keep.
2 nachten verbleven in juni 2023
Reactie van Angela Supervisor op 13 jun 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Kelli

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2023
Reactie van Angela Tucker Front Desk Supervisor op 28 mei 2023
Thank you for taking a moment to share your experience Thank you very much for the wonderful review! We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Lenny

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location with very friendly staff from housekeeping and the front desk. Surprisingly good assortment of wines at the bar as well.
1 nacht verbleven in mei 2023
Reactie van Angela Tucker front desk Supervisor op 7 mei 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Marcie

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My first room had a sewage smell coming from the bathroom. I switched to the second floor which was better
3 nachten verbleven in april 2023
Reactie van Angela Tucker font desk supervisor op 6 mei 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 – Matig

Frances

Zakenreiziger
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
We were VERY disappointed in this hotel. It was under construction and that was not advertised to us. We paid a VERY high rate and stayed in the older part of the hotel. The bathroom was very dated and neither one of us wanted to shower there. There was rust everywhere in the bathroom. We tried to get a new room but they were booked up. It was so GROSS and not worth the high rate. We would like a refund for our trouble, it was awful.
2 nachten verbleven in april 2023
Reactie van Angela Tucker font desk supervisor op 24 apr 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

8/10 – Goed

DEBORAH Ann

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was welcoming and professional.
2 nachten verbleven in maart 2023
Reactie van Angela Tucker font desk supervisor op 5 apr 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 – Goed

Brett

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location
Nice place. Good location. Had to endure a bit of construction which made it noisy during the day.
2 nachten verbleven in maart 2023
Reactie van angela front desk supervisor op 20 mrt 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

LaJuana

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Voorzieningen
Nothing
2 nachten verbleven in maart 2023
Reactie van Phany Am op 14 mrt 2023
thank you for staying with us. I look forward to seeing back again in the near future.

8/10 – Goed

Rosilynn

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2023
Reactie van angela front desk supervisor op 3 mrt 2023
Thank You for staying at The Hilton Garden Inn we hope to see you again in the near future.

10/10 – Uitstekend

Robert, North Tazewell

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good Place to stay
2 nachten verbleven in februari 2023
Reactie van Phany Am op 25 feb 2023
Thank you for the positive review. We look forward to seeing you back in the near future.

8/10 – Goed

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2023
Reactie van Phany Am op 14 mrt 2023
we hope you enjoyed your stay. Thank you from our entire team here at Hilton Garden Inn Greensboro

10/10 – Uitstekend

Jessica

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Phany Am op 25 feb 2023
Thank you for staying with us and we are very appreciative for the positive review!

10/10 – Uitstekend

Shawnise

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and clean hotel
Reactie van Phany Am op 16 jan 2023
Dear Ms. Davis, Thank you for staying us and from the rest of our team here at the Hilton Garden Inn we all appreciated the generous rating. We look forward to welcoming you back in the near future.

10/10 – Uitstekend

SCOTTY

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience. They allowed us to check in early and the place was very clean.
Reactie van Front Desk Supervisor Angela op 21 dec 2022
thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

LeeAnn

Reisde met familie
Even though the hotel was not full, we received a room facing the highway and it was very very noisy at night with horns and racing engines.
Reactie van Front Desk Supervisor Angela op 7 dec 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Erin

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great space!
1 nacht verbleven in december 2022
Reactie van Front Desk Supervisor Angela op 7 dec 2022
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep, Reisde met familie
Negatief: Netheid, comfort kamer
Don’t waste your money
When I went up to te front desk for checking the person working gave me an attitude because I was a minor (I was not checking in I was just waiting for my parents). The towels had stains, the bed sheets smelled dirty, the rooms were musty. We only booked the rooms for one night but we got charged for two nights (We checked in Friday night and checked out Saturday morning at 8). Overall it wasn’t the best hotel and The ambiance was not good and I wouldn’t recommend staying here.
1 nacht verbleven in november 2022
Reactie van Front Desk Supervisor Angela op 8 dec 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 – Redelijk

Jamaya

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
This place is not worth $250 a night. This only plus is the location. It is close to everything that you want and need.
1 nacht verbleven in oktober 2022
Reactie van Front Desk Supervisor Angela op 7 dec 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.