Behandelingskamers voor koppels, een sauna, een stoombad

Beoordelingen van Harbour Hotel Guildford

4 out of 5
Harbour Hotel Guildford
3 Alexandra Terrace, High Street, Guildford, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 499 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 285 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 124 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1003 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Louw

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Dayo Adesina Guest Relations op 23 aug 2023
Thank you Louw for your wonderful feedback scores.We look forward to seeing you again soon in Guildford.Very best regards

10/10 – Uitstekend

Jan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Heel behulpzaam personeel.Prima accommodatie in een mooie plaats.
3 nachten verbleven in mei 2022
Reactie van Reception team op 10 jun 2022
Thank you for the great review.

8/10 – Goed

Wisse

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Om te kunnen parkeren eerst inchecken.... niet handig als je dat niet weet Vriendelijk personeel
1 nacht verbleven in mei 2019

10/10 – Uitstekend

Andreea

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient located in the town centre. I can walk to Guildford Castle and all the bars/pubs/restaurants. The spa is small but it’s not too crowded as there’s a booking system by hour. Been in March and April and the rooms are a little bit cold but u can always ask for a radiator. The staff are really profesional and nice. Breakfast has a really good selection so , all in all really good experience
1 nacht verbleven in april 2024

6/10 – Redelijk

clare

Positief: Netheid
3 nachten verbleven in mei 2024
Reactie van C.C op 23 mei 2024
Dear Claire, Thank you for taking the time to leave us a score.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fab first stay with my girlfriends. Staff were friendly and welcoming. We will definitely be back. Can’t recommend enough
1 nacht verbleven in mei 2024
Reactie van Dayo Adesina Guest Relations op 21 mei 2024
Thank you Lisa for your wonderful review and feedback. We were delighted with your lovely comments and look forward to seeing you again in Guildford soonVery best regards

6/10 – Redelijk

dhayvasergeree

Reisde met partner
Positief: Personeel en service
Spent 2 nights here. Perfect location. On entry to our room the musty smell of mould present hits you which I think was the bathroom as the extractor didn’t work . The room was clean and well presented . View from room was of car park at the back of hotel . Very noisy with a wedding party present and then fire alarm went off at 1.30 am which resulted in everyone trooping outside and waiting in the car park for an hour. On Sunday morning we were awoken at 7am by the window cleaners which didn’t seem necessary to have the windows done on a Sunday . So a relaxing break away wasn’t as relaxing as it should have been . Didn’t use the spa or pool as was put off by the cost of £10 pp for an hours use which had to be prebooked .
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay
2 nachten verbleven in mei 2024
Reactie van Dayo Adesina Guest Relations op 21 mei 2024
Thank you Martin for your wonderful feedback score. We look forward to seeing you again in Guildford.Very best regards

8/10 – Goed

Emilia

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
It was good staff were friendly.
1 nacht verbleven in mei 2024
Reactie van Dayo Adesina Guest Relations op 21 mei 2024
Thank you Emilia for your wonderful feedback. We appreciate the lovely comments for our team members and look forward to seeing you again in Guildford.Very best regards

2/10 – Ontzettend slecht

Ian

Unhelpful duty manager
2 nachten verbleven in februari 2024
Reactie van Muazzam J. op 11 mei 2024
Dear Ian,Thank you for taking the time to leave us a review score. A member of our management team should be in contact with you soon to discuss your stay.Kind Regards.Muazzam JanjuaaNight Reception Supervisor

2/10 – Ontzettend slecht

Ian

Negatief: Personeel en service
Unhelpful staff duty manager
1 nacht verbleven in mei 2024
Reactie van Muazzam J. op 11 mei 2024
Dear Ian,Thank you for taking the time to leave us a review score. A member of our management team should be in contact with you soon to discuss your stay.Kind Regards.Muazzam JanjuaaNight Reception Supervisor

10/10 – Uitstekend

Nadezhda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Muazzam J. op 11 mei 2024
Dear Nadezhda,Thank you for taking the time to leave us an amazing score.Kind Regards.Muazzam JanjuaaNight Reception Supervisor

6/10 – Redelijk

Sau Fong Daisy

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I stay in room 260. So noisy all night with party music. Could not sleep at all. I have originally booked another stay on may 10 night. Considering to move to another hotel
Reactie van C.C op 6 mei 2024
Dear Sau Fong Daisy, Thank you for taking the time to leave us a review.I am sorry to see your expectations were not met on this occasion.I have passed on your feedback to our reception manager, They will be in touch to discuss your stay in greater detail.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service, room and experience.
Reactie van C.C op 6 mei 2024
Dear Aaron, Thank you for taking the time to leave us a wonderful review.We are delighted to see you enjoyed your stay with us.Kind Regards.Charlie C.Assistant Night Manager.

6/10 – Redelijk

Johura

Reisde met partner
Positief: Netheid, personeel en service
Paying for the carpark and facilities separate
1 nacht verbleven in mei 2024
Reactie van C.C op 6 mei 2024
Dear Johura, Thank you for taking the time to leave us a review.Please be advised our parking and spa charges are advertised extensively on our websites.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Wendy, Church Crookham

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent spa treatment and member of staff Helpful reception
2 nachten verbleven in mei 2024
Reactie van C.C op 6 mei 2024
Dear Wendy, thank you for taking the time to leave us an amazing review.I will pass on your wonderful feedback to the highlighted departments.We hope top welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van C.C op 6 mei 2024
Dear Julie, Thank you for taking the time to leave is an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Gayle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were really friendly. Lovely bar and cocktails. Lovely room. Lovely breakfast. Also enjoyed the spa and a massage. All round was a great stay.
1 nacht verbleven in april 2024
Reactie van Muazzam J. op 1 mei 2024
Thank you Gayle for your lovely review and feedback. It was a pleasure hosting you, and we look forward to seeing you again soon in Guildford.Kind regards.Muazzam Janjuaa.Night Reception Supervisor.

4/10 – Matig

ALEXANDER

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A very poor experience saved only by very nice staff and a great location. Lots of extra costs, parking and breakfast both well overpriced, and to have to pay £10 for 1 hour in a very disappointing spa was a shame. Multiple toenails, fake eyelashes and various grime surrounds both the jacuzzi and the plunge pool, and worst of all, when visiting the sauna there was a huge pile of drain worms crawling around the floor. When we alerted the staff to it, whilst they were very nice and apologetic, we had to ask for a refund for the spa after we would no longer use the services, which they then gave. The rooms were very outdated, we had some very dubious looking stains covering the wall in out first room, which we then asked to change. The second room was without the stains, but still rather outdated (apart from the bathrooms which were nice). As mentioned the only good thing about this hotel was the staff, who were very accommodating and cannot be blamed for these issues. With the cost of the room, parking and breakfast youre paying well over £200 a night for a hotel when ultimately you would have a similar sized and equipped room in a travelodge or premier inn for half the price. Until the huge cleanliness and hygiene issues are fixed in the spa, and the rooms are updated, i would recommend spending your money elsewhere.
1 nacht verbleven in april 2024
Reactie van Dayo Adesina Guest Relations op 28 apr 2024
Dear Alexander, Thank you for taking the time to send us a comprehensive review and invaluable. Firstly, I would like to appreciate the lovely comments for our team members. Secondly, I would like to apologise that some aspects of your stay did not meet your expectations. We have taken active and appropriate steps to address the cleanliness issues; and we will continue to do so. I have asked my Front Office Manager, Genny Tsang, to contact you in the next couple of stays to discuss further. I hope you have a fruitful conversation with Genny. Very Best Regards

8/10 – Goed

Brenda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Muazzam J. op 24 apr 2024
Dear Brenda,Thank you you very much for your honest rating on your stay with us.We look forward to your see you again.Best regards,Harbour Hotel & Spa Guildford

10/10 – Uitstekend

Rajesh

1 nacht verbleven in april 2024
Reactie van Muazzam J. op 11 mei 2024
Dear Rajesh,Thank you for taking the time to leave us an amazing score.Kind Regards.Muazzam Janjuaa.Night Reception Supervisor.

10/10 – Uitstekend

ISTVAN JOZSEF

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place not too far from Guildford station
1 nacht verbleven in april 2024
Reactie van C.C op 20 apr 2024
Dear Istvan, Thank you for taking the time to leave us an amazing score.We are delighted to see you had a great stay with us.Kind Regards.Charlie C.Assistant Night Manager.

8/10 – Goed

Vlad

1 nacht verbleven in april 2024
Reactie van C.C op 7 mei 2024
Dear Vlad, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

8/10 – Goed

Andreea

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay there. The robes where outdated and we’ve been promised free drink from the house as it was my friends bday and we never received them. But, other than that … clean, good facilities, near shopping places, spa is amazing. I absolutely loved it ❤️ I’ll be back soon 😅
1 nacht verbleven in april 2024
Reactie van C.C op 16 apr 2024
Dear Andreea, Thank you for taking the time to leave us a review.We are delighted to see you enjoyed your stay with us for your friends birthday.I will pass on your gracious feedback to the respective departments.We will look forward to your return in the near future.Kind Regards.Charlie C.Assistant Night Manager.

8/10 – Goed

DOMENICO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cosy rooms, Comfy beds, Nice breakfasts, Great location. Reasonably priced.
1 nacht verbleven in april 2024
Reactie van C.C op 15 apr 2024
Dear Domenico, Thank you for taking the time to leave us a fantastic review.We are delighted to see you enjoyed your stay with us.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Shie

1 nacht verbleven in april 2024
Reactie van C.C op 15 apr 2024
Dear Shie, Thank you for taking the time to leave us a wonderful score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Big

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I felt really good staying at harbor hotel
2 nachten verbleven in april 2024
Reactie van Muazzam J. op 14 apr 2024
Thank you Big for your lovely review and feedback. It was a pleasure hosting you, and we look forward to seeing you again soon in Guildford.Kind regards.Muazzam Janjuaa.Night Reception Supervisor.

6/10 – Redelijk

Tammer

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The facilities on site are quite good - the rooms are serviceable and the bathroom is modern and clean. However the room itself was a bit worn and had a musty smell.
1 nacht verbleven in april 2024
Reactie van C.C op 15 apr 2024
Dear Tammer, Thank you for taking the time to leave us a review.We are pleased to see you enjoyed your stay with us.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

6/10 – Redelijk

Paulina

Reisde met partner
Nice and clean hotel but extra charges for parking space and spa, which need to be booked in advance. All together rather expensive stay
1 nacht verbleven in april 2024
Reactie van C.C op 15 apr 2024
Dear Paulina, Thank you for taking the time to leave us a review.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Melinda, North Fort Myers

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff were friendly and accommodation.
1 nacht verbleven in april 2024
Reactie van Muazzam J. op 8 apr 2024
Dear Melinda, Thank you for taking the time to leave us a review. We are delighted to see you had a lovely stay with us. I will pass on all aspects of your feedback to the respective departments. Kind regards, Muazzam JanjuaaNight Reception Supervisor

8/10 – Goed

Caroline

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Muazzam J op 8 apr 2024
Dear Caroline, Thank you for rating your stay with us a 4/5!Your strong recommendation is the highest compliment we could receive. Please rest assured that your feedback will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience.We hope to welcome you back in the near future for another pleasant stay.Warm Regards,Muazzam Janjuaa.Night Reception Supervisor.

8/10 – Goed

Brenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel, would definitely recommend, just 2 downfalls, rooms are quite dark no ceiling lights just lamps but i wouldnt drop a star for that cos its clean, tidy and very nice. However i would drop to 4 star simply because i paid almost £300 for the hotel room then had to pay £10 each time we wanted to use the spa and only for 1hr..all other hotels ive been to (which is quite a few) the spa is always included in the price, so that was very disappointing. Probably wouldn't stay again as it turned out to be alot more expensive then i imagined. But if you're not a spa person then this hotel is great.
2 nachten verbleven in maart 2024
Reactie van Muazzam J. op 8 apr 2024
Dear Brenda, Thank you for taking the time to provide feedback. Constructive feedback is valuable to us as we strive to constantly improve our product and services for our current and future guests. We take on your feedback regarding bedroom lighting and now have additional light up mirrors available on request should someone require. We will also consider your feedback when making decisions on future refurbishments.We would like to make this up to you and have you back with the hope to bring the 'harbour touch. Please get in touch with our front office manager, Genny.Genny's email address is genny.tsang@harbourhotels.co.uk.We look forward to hearing from you and welcoming you again to Guildford. Kind Regards,Muazzam JanjuaaNight Reception Supervisor

8/10 – Goed

Emma

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super friendly staff on arrival at check-in. Conveniently located next door to G live where I was attending a show. Complimentary drink received at the bar as it was my birthday. Up market but mnaaged to get a room at a good price. Clean and spacious room. A little noise from neighbouring doors in the morning but no external noise distrubance outside the hotel. Good location, 15 minute walk to the train station on departure.
1 nacht verbleven in april 2024
Reactie van Muazzam J. op 8 apr 2024
Dear Emma,Thank you for taking the time to complete our guest survey and for the wonderful feedback. Your encouraging words regarding our dedicated staff is much appreciated and I will certainly pass on your feedback. We are delighted to hear that you had a wonderful experience at the Guildford Harbour Hotel.Our team prides itself on providing exceptional service, and it brings us great joy to hear that our staff members efforts significantly enhanced your experience. Your strong recommendation is the highest compliment we could receive. Please rest assured that your kind words will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience.We hope to welcome you back in the near future for another pleasant stay.Warm Regards,Muazzam Janjuaa.Night Reception Supervisor.

10/10 – Uitstekend

henrietta

1 nacht verbleven in maart 2024
Reactie van Muazzam J. op 24 apr 2024
Dear Henrietta,Thank you you very much for your honest rating on your stay with us.We look forward to your see you again.Best regards,Harbour Hotel & Spa Guildford

10/10 – Uitstekend

Jo

Short but lovely stay, thank you.
1 nacht verbleven in maart 2024
Reactie van Muazzam J. op 2 apr 2024
Dear Jo,Thank you for taking the time to complete our guest survey and for the wonderful feedback.Your encouraging words regarding our dedicated staff is much appreciated and I will certainly pass on your feedback. We are delighted to hear that you had a wonderful experience in our HarBar during your stay at the Guildford Harbour Hotel. Your strong recommendation is the highest compliment we could receive. Please rest assured that your kind words will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience. We hope to welcome you back in the near future for another pleasant stay. Warm Regards,Muazzam Janjuaa. Night Reception Supervisor.

10/10 – Uitstekend

Saba

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel and was surprised at how luxury it is in reality - clean and very good customer service - would recommend for a short stay
1 nacht verbleven in maart 2024
Reactie van Muazzam J. op 1 apr 2024
Dear Saba, Thank you for taking the time to complete our guest survey and for the wonderful feedback. Your encouraging words regarding our dedicated staff is much appreciated and I will certainly pass on your feedback. We are delighted to hear that you had a wonderful experience in our HarBar during your stay at the Guildford Harbour Hotel.Our team prides itself on providing exceptional service, and it brings us great joy to hear that our staff members efforts significantly enhanced your experience. Your strong recommendation is the highest compliment we could receive. Please rest assured that your kind words will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience.We hope to welcome you back in the near future for another pleasant stay.Warm Regards,Muazzam Janjuaa.Night Reception Supervisor.

10/10 – Uitstekend

Taylor

1 nacht verbleven in maart 2024
Reactie van C.C op 20 apr 2024
Dear Taylor, Thank you for taking the time to leave us an amazing score.We are delighted to see you had a great stay with us.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

ANN

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check in / out smooth and easy. Rooms spacious and comfortable. Plenty of secure parking and fantastic breakfast. Special mention to Jenny on reception, superb customer service.
1 nacht verbleven in maart 2024
Reactie van C.C op 29 mrt 2024
Dear Ann, Thank you for taking the time to leave us a wonderful score and review.We are delighted to see you had a wonderful stay with us.I will pass on your special mention to Genny she will be thrilled to have received such high praise. We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Dayo Adesina Guest Relations op 19 mrt 2024
Thank you Tara for your wonderful review score. We look forward to seeing you again soon in Guildford.Very Best Regards

6/10 – Redelijk

Maria

Positief: Netheid
BEWARE: parking onsite is away from the hotel and in a multi storey carpark 3 levels down to a basement! As a lone female I felt unsafe and asked for one of the reception team to accompany me. Good that he did - the barrier didn’t lift when I inserted my room card - didn’t work with his either but he radioed his team to lift it remotely. Once parked, access to the door to the lift also needed the room card - didn’t work again, nor did his. Again radioed to his team to open it. What would I have done down there on my own? Forget all the niceties in the rooms - offer better service and a functioning and safe parking facility. I won’t return!
1 nacht verbleven in maart 2024
Reactie van Muazzam J op 14 mrt 2024
Dear Maria, Thank you for taking the time to leave us a review. I sincerely apologise to hear about the difficulties faced while trying to park your car I will discuss this matter with my team to see if we can get this issue rectified. We would be very keen to discuss your stay in greater detail to restore your faith in us. Can you please contact our Front Office Manager, Genny Tsang.Genny's email is, genny.tsang@harbourhotels.co.uk .Kind Regards. Muazzam Janjuaa. Night Reception Supervisor.

10/10 – Uitstekend

Massimo

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location easy to get to from Guildford London Road station, staff and service super available and kind, small but clean and relaxing SPA, and breakfast full of options with both English breakfast and delicious pastry.
1 nacht verbleven in maart 2024
Reactie van Dayo Adesina Guest Relations op 16 mrt 2024
Thank you Massimo for your wonderful review and feedback. We were delighted to read your lovely comments and look forward to welcoming you back to Guildford soon.Very Best Regards

6/10 – Redelijk

DAVID

Reisde met partner
Positief: Netheid, personeel en service
hotel in a good position and well equipped Our blind was not working and the rooms are very badly lit
1 nacht verbleven in maart 2024
Reactie van C.C op 9 mrt 2024
Dear David, Thank you for taking the time to leave us a review.I will pass on your feedback to the respective departments for future developments.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Tilda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van C.C op 9 mrt 2024
Dear Tilda, Thank you for taking the time to leave us a amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Mitchell

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
GOOD
1 nacht verbleven in februari 2024
Reactie van C.C op 7 mrt 2024
Dear Mitchell, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

Princess

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed the stay. The Staff were great !
1 nacht verbleven in maart 2024
Reactie van Dayo Adesina Guest Relations op 4 mrt 2024
Thank you Princess for your wonderful review and feedback. We were delighted to receive your high praise, and look forward to seeing you again in Guildford.Very Best Regards

8/10 – Goed

Helen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Public areas fab. Bedroom a bit dated but very clean.
1 nacht verbleven in maart 2024
Reactie van Dayo Adesina Guest Relations op 4 mrt 2024
Thank you Helen for your wonderful review and feedback score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything
2 nachten verbleven in februari 2024
Reactie van C.C op 29 mrt 2024
Dear Anthony, Thank you for taking the time to leave us a wonderful score and review.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

10/10 – Uitstekend

elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful hotel right in middle of town. Very clean, comfortable and convenient . Highly recommended!
2 nachten verbleven in februari 2024
Reactie van Dayo Adesina Guest Relations op 24 feb 2024
Thank you Elizabeth for your wonderful review and feedback. We look forward to seeing you again in Guildford. Thank you for the lovely recommendationVery Best Regards

10/10 – Uitstekend

Frank

1 nacht verbleven in februari 2024
Reactie van Charlie C. op 21 feb 2024
Dear Frank, Thank you for taking the time to leave us an amazing score.

6/10 – Redelijk

Kelly

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Not what you’d expect from a higher end hotel
Room was comfortable but the overall quality of sleep was impacted by noise throughout the night and light spots in the room. Random green light under the bedside table, light from corridor lighting up room and blind not giving good coverage if the window.
1 nacht verbleven in februari 2024
Reactie van Charlie C. op 21 feb 2024
Dear Kelly, Thank you for taking the time to leave us a review.I am sorry to see your stay was not up to your expectations.A comfortable stay is our upmost priority.I will pass on your feedback to the respective department, Should you wish to discuss your stay 9in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.