The front desk staff and assistant manager were very kind and understanding. We checked in at 2:30pm on July 4th, dropped off our bags, and did not return until 11:00pm. Walking into the room, the smell of marijuana was UNBEARABLE! I immediately went down to the front desk and they were very kind and understanding; but they had no other room available. I spend a long time checking for ANY other option, regardless of price, because I had children with us, and one struggles with asthma/allergies. There were no options available within over an hours drive; the alternative was to drive 4 hours home in the middle of the night and cancel our pre-paid plans. We bared it, got out of the room at daylight, and checked out before 8. I spoke with the Assistant Manager, who gave me her card and told me that she would let the GM know and have them call me back. I have called 3 times, and left messages, but have not heard back from anyone.
I want to make it very clear: My exact words to all parties were this: “I am a Christian man, and for that reason, I am talking with calmness and kindness. I do not expect a full refund because we, to a very minimal degree, have used the room. I only would like to let someone know, and get any possible assistance.” I have not heard from anyone at this moment, and it will be ok. I have a child who spent a few days struggling, but that’s my fault. However, I expect the curtesy of call. Today they, and any associated hotel brands have lost my business.
