Exterieur

Beoordelingen van Hampton Inn Hadley-Amherst Area

2.5 out of 5
Hampton Inn Hadley-Amherst Area
24 Bay Rd, Hadley, MA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 455 van 794 beoordelingen" "
Gastenscore: 8 - Goed. 256 van 794 beoordelingen" "
Gastenscore: 6 - Redelijk. 53 van 794 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 794 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 794 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean!
1 nacht verbleven in april 2024
Reactie van David op 27 apr 2024
Hey Jennifer,Thank you for acknowledging how hard our housekeeping team works to ensure that our hotel is clean and inviting at all times. We appreciate you choosing to stay with us and hope to see you again soon!

8/10 – Goed

Jennifer

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Property was a little dated.
1 nacht verbleven in april 2024
Reactie van David op 21 apr 2024
Hello Jennifer,Thank you for staying with us. We appreciate you taking the time to provide us with your feedback. We hope to host you again soon!

8/10 – Goed

Dr. Janet

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Very friendly staff
1 nacht verbleven in april 2024
Reactie van David op 13 apr 2024
It's so nice to hear that our staff made you feel welcome during your stay! We look forward to welcoming you back the next time you are in our area!

10/10 – Uitstekend

Debbie

Positief: Netheid
Very clean and woman who was at the front desk and check us in was great!
1 nacht verbleven in april 2024
Reactie van David op 13 apr 2024
Thank you for shouting out the great service you received when checking-in. Our front desk staff works hard to provide a smooth and friendly check-in experience for all of our guests, and it is always nice when that hard work is appreciated! Our housekeeping staff also appreciates being acknowledged for all of their work keeping our hotel clean.

10/10 – Uitstekend

Hannah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lots of amenities on the ground level.
1 nacht verbleven in maart 2024
Reactie van David op 31 mrt 2024
Hannah,Thank you for highlighting our diverse offering of hotel amenities. Many of our guests appreciate our fitness center, heated pool, treat shop, and business center which are all on the 1st floor. Finally, we offer a hot breakfast buffet every morning from 6-10am. We appreciate that you chose to stay with us and hope you will come back to enjoy our hotel amenities someday soon!

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were very helpful and personable. Room was clean and smelled nice and bed was comfortable. Bathroom was well stocked with pump products (body wash, shampoo, etc) instead of tiny wasteful plastic bottles WELL DONE!
1 nacht verbleven in maart 2024
Reactie van David op 31 mrt 2024
Jennifer,Thank you for taking the time to provide a detailed review of your stay! Our friendly staff and clean, comfortable rooms are a point of pride for us and are often highlighted by our guests. We recently switched to pump bathroom amenities in larger containers in order to better meet our Hilton sustainability goals. We are gratified to hear that you have noticed and appreciate this change!

10/10 – Uitstekend

Nazanin, Happy Valley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is great. Bed and pillows are comfy. Has all you need and breakfast in the morning!
1 nacht verbleven in maart 2024
Reactie van David op 26 mrt 2024
We are so glad that you appreciated our comfortable bedding and hot breakfast buffet! Our staff try to make every guest feel welcome and it is good to know that we succeeded during your stay. We hope to host you again sometime!

10/10 – Uitstekend

Valarie, TORONTO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was my first time staying at this hotel and it’s definitely won’t be my last. I was quite impressed with the ease of check in and the friendliness of the staff.
2 nachten verbleven in maart 2024
Reactie van David op 31 mrt 2024
Valarie,It's wonderful to hear that your first stay with us left such a good impression! Our staff strive to make all of our guests feel welcome and appreciated. We appreciate you taking the time to leave a thoughtful review and hope to see you again soon!

10/10 – Uitstekend

Santiago

Reisde met een groep, Zakenreiziger
Positief: Voorzieningen
Excellent
1 nacht verbleven in maart 2024
Reactie van David op 31 mrt 2024
Santiago,Thank you for reviewing your stay at our hotel. We are happy that you had a good experience and hope to see you again soon!

10/10 – Uitstekend

GARY, Antioch

1 nacht verbleven in maart 2024
Reactie van David op 25 mrt 2024
It is good to hear that our hotel met your expectations. Please visit us again soon!

8/10 – Goed

Sean

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, only thing was the cabinet door was broken that had the mini fridge, the hinge came off.
1 nacht verbleven in februari 2024
Reactie van David op 25 feb 2024
Thank you for taking the time to review your stay with us. We are sorry that the cabinet door was damaged. Our staff inspects the room between each stay but sometimes things are missed. We are glad that other than the issue with the cabinet you seem to have appreciated your time with us.

10/10 – Uitstekend

Jodi, Meriden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing, everyone went above and beyond to assist and it was a great stay. We will be back again
1 nacht verbleven in februari 2024
Reactie van David op 10 feb 2024
It is good to know that our staff continue to demonstrate their exceptional guest service skills! We want all of our guests to feel welcome and try to go above and beyond to provide memorable experiences. We look forward to hosting you again!

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great day. We would stay there again.
1 nacht verbleven in februari 2024
Reactie van David op 10 feb 2024
It is always gratifying to hear that we were able to provide a great experience to our guests. Thank you for staying with us. We hope to have the opportunity to serve you again!

10/10 – Uitstekend

Patricia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just nice, clean, decent sized room, good breakfast. Happy.
1 nacht verbleven in januari 2024
Reactie van David op 28 jan 2024
Thank you for taking the time to provide a detailed review of your time with us. Many of our guests enjoy our hot breakfast buffet and clean rooms, and it is good to know that you appreciated it as well. We hope you will consider staying with us again!

8/10 – Goed

Carla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All was fine!
1 nacht verbleven in januari 2024
Reactie van David op 27 jan 2024
We are glad that you enjoyed your time with us! We hope to have the opportunity to host your again the next time you are in Western Massachusetts!

10/10 – Uitstekend

JOHN

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van David op 26 jan 2024
Thank you for providing feedback on your time at our hotel!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van David op 26 jan 2024
Thank you for providing feedback on your time at our hotel!

10/10 – Uitstekend

Alex

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall, pretty good.
This property is perfectly fine for the price. The staff was very helpful! The rooms themselves seem to have been recently updated. Our shower wasn't very powerful or hot.
1 nacht verbleven in januari 2024
Reactie van David op 16 jan 2024
It is good to hear that you enjoyed your stay with us. We appreciate you taking the time to provide thoughtful and constructive feedback which we will use to improve the service that we offer future guests.

10/10 – Uitstekend

Jeong-Yeol

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van David op 16 jan 2024
Thank you for taking the time to review your time at our hotel. Your feedback enables us to continuously refine our practices to better meet guest's needs.

10/10 – Uitstekend

Laura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely site, great staff and a reasonable price. We had a great stay!
1 nacht verbleven in januari 2024
Reactie van David op 15 jan 2024
It is good to hear that you enjoyed your stay with us. Our welcoming staff and pleasant hotel amenities do provide a great value for all of our guests!

4/10 – Matig

jess

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Friendly staff. Really outdated hotel. Rooms serious lack lighting
Reactie van David op 15 jan 2024
Thank you for acknowledging our friendly and welcoming staff. We are sorry that our facility did not meet your expectations. We will take your feedback about the room lighting into consideration as we plan our hotel's remodel.

8/10 – Goed

Charles

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van David op 10 feb 2024
Thank you for reviewing your time with us. We hope that you will consider staying with us the next time you are in the area!

8/10 – Goed

Stephen

1 nacht verbleven in december 2023
Reactie van David op 26 jan 2024
Thank you for providing feedback on your time at our hotel!

8/10 – Goed

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van David op 31 dec 2023
Thank you for reviewing our hotel! We carefully track the feedback that guests provide us as we strive to maintain and even improve the quality of our hotel and its amenities.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for out-of-town family over the holidays
Our family member stayed here for a week over Christmas holidays. The staff was so friendly, breakfast was satisfying and the room was clean, quiet and comfortable. The location was close to our home so we were only minutes away for gathering together. Just perfect all around!
6 nachten verbleven in december 2023
Reactie van David op 29 dec 2023
Thank you for providing feedback on your family member's time at our hotel. Our staff works hard to make sure our guests feel welcome while providing clean and comfortable rooms. It is always nice to hear that their work is appreciated! We wish you and your family a Happy New Year!

10/10 – Uitstekend

Christina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was very clean with great amenities. Breakfast offered a variety of choices.
1 nacht verbleven in december 2023
Reactie van David op 29 dec 2023
We are happy to hear that you enjoyed our hot breakfast buffet and other hotel amenities. Thank you for staying with us, we hope to host you again!

10/10 – Uitstekend

Eunhye

2 nachten verbleven in december 2023
Reactie van David op 29 dec 2023
Thank you for taking the time to review your stay with us!

8/10 – Goed

Hector F Zayas

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in december 2023
Reactie van David op 29 dec 2023
Thank you for taking the time to review your stay with us!

8/10 – Goed

Trent

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, nice and close to Northampton. We would stay again.
2 nachten verbleven in december 2023
Reactie van David op 18 dec 2023
Thank you for reviewing your stay with us. We are glad to hear that you enjoyed your stay. We are indeed very close to Northampton, less than a 5 minute drive from downtown. We hope to have the opportunity to serve you again!

10/10 – Uitstekend

Janet

1 nacht verbleven in december 2023
Reactie van David op 16 dec 2023
Thank you for reviewing your stay with us. We hope to host you again some time!

8/10 – Goed

Kimberly

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van David op 10 feb 2024
Thank you for reviewing your time with us. We hope that you will consider staying with us the next time you are in the area!

10/10 – Uitstekend

Jules

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van David op 14 dec 2023
We are happy to hear that you enjoyed your stay with us! We hope to have the opportunity to host you again!

8/10 – Goed

collen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van David op 14 dec 2023
Thank you for taking the time to review your stay at our hotel. We hope to apply your feedback to ensure that future guests have a positive experience with us.

10/10 – Uitstekend

Robert, Norwood

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van David op 7 dec 2023
Thank you for taking the time to review your stay with us. We use guest feedback to improve the quality of the services we provide.

10/10 – Uitstekend

lisandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location. Ease of checking in and checking out. The whirlpool makes it!
1 nacht verbleven in november 2023
Reactie van David op 14 dec 2023
We are so glad that you enjoyed your stay with us! Many guests have enjoyed the unique experience provided by our whirlpool tub rooms. We hope to see you again soon!

2/10 – Ontzettend slecht

Stephen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Roomed on first floor, woken up middle of the night by continuous noise coming from the morning breakfast prep. Relocated to another room with Luke warm water and bad water pressure
1 nacht verbleven in november 2023
Reactie van David op 14 dec 2023
We are sorry about the negative experience that you had with us. We will have our maintenance team look into the water temperature and pressue issues that you described.

10/10 – Uitstekend

Carol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and staff were very nice. Comfy beds. Furniture had wear and tear . Would come back.
1 nacht verbleven in november 2023
Reactie van David op 7 dec 2023
We are glad that you enjoyed your stay at our hotel. Our staff strives to make all of our guests feel welcome and provide a clean stay. We hope to have the opportunity to host you again!

10/10 – Uitstekend

Marilyn, northampton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sparkling clean
2 nachten verbleven in november 2023
Reactie van David op 25 nov 2023
Thank you for taking the time to provide feedback on your recent stay with us. Our housekeeping team works hard to make sure that both our guest rooms and common areas are thoroughly cleaned every day. We are glad to hear that you enjoyed your stay with us!

2/10 – Ontzettend slecht

John

Reisde met partner
A tired property with inept help and no service….avoid.
2 nachten verbleven in november 2023
Reactie van David op 24 nov 2023
We are sorry to hear that our property and services did not meet your expectations. Feel free to reach out to our front desk if you feel comfortable providing more details about your stay so that we can make sure we address your complaints.

10/10 – Uitstekend

Richard

1 nacht verbleven in november 2023
Reactie van David op 23 nov 2023
Thank you for taking the time to provide feedback on your stay with us! We will apply your feedback to improve our hotel's operation. We hope to have the opportunity to host you again some time.

10/10 – Uitstekend

Denise

10 nachten verbleven in november 2023
Reactie van David op 13 dec 2023
Thank you for taking the time to review your stay at our hotel. Your feedback helps us improve the quality of service that we provide our guests.

8/10 – Goed

Heather W

2 nachten verbleven in november 2023
Reactie van David op 14 dec 2023
Thank you for staying with us! We hope to use your feedback to maintain and improve our Hampton Inn standards.

8/10 – Goed

Wanuza

1 nacht verbleven in november 2023
Reactie van David op 19 nov 2023
Thank you for taking the time to review your stay with us! Your feedback allows us to improve the quality of the service we provide our guests!

10/10 – Uitstekend

Paul

2 nachten verbleven in november 2023
Reactie van David op 19 nov 2023
Thank you for taking the time to review your stay with us! Your feedback allows us to improve the quality of the service we provide our guests!

10/10 – Uitstekend

Ronald

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A perfect stay
I had a lovely two night stay. The room and amenities were great and more than expected.
2 nachten verbleven in november 2023
Reactie van David op 19 nov 2023
We are so happy to hear that our hotel surpassed your expectations! Guests are often pleased with our combination of an indoor pool, fitness center, and complimentary hot breakfast buffet. We hope to have the oppertunity to host you again.

10/10 – Uitstekend

Ryan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean rooms, excellent breakfast
2 nachten verbleven in november 2023
Reactie van David op 19 nov 2023
Both our housekeeping and breakfast team members work hard to provide memorable stays at our hotel. Thank you for acknowledging their hard work!

10/10 – Uitstekend

Lynne

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We checked in late and the front desk service was quick and easy.
1 nacht verbleven in november 2023
Reactie van David op 2 nov 2023
Thank you for providing us with feedback on your stay! We are glad to hear that our front desk team was able to provide you with a smooth check-in experience. We hope to have the opportunity to host you again!

6/10 – Redelijk

Nicole

A little worn and expensive for what you get
1 nacht verbleven in oktober 2023
Reactie van David op 2 nov 2023
Thank you for providing input on your stay with us. We are sorry to hear that you did not feel that you got good value for your money. We will apply your feedback to find ways to improve our guest experience going forward.

6/10 – Redelijk

Ellyn

Positief: Netheid
1 nacht verbleven in oktober 2023
Reactie van David op 2 nov 2023
Thank you for reviewing your stay at our hotel! Your feedback enables us to improve the quality of service that we provide future guests.

8/10 – Goed

Michael

1 nacht verbleven in september 2023
Reactie van David op 2 nov 2023
Thank you for reviewing your stay at our hotel! Your feedback enables us to improve the quality of service that we provide future guests.